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"Nearest shop I found was the Co-op in Kegworth. Room was clean and fine, but there was no info, eg that there's an alarm which goes off if you don't latch the kitchen door, who to contact and how I'm case of need. Prior to arrival, a map of the site showing checkin location would be useful. I booked with hotels.com. I was disconcerted to receive repeated, unexpected, curious-looking emails and phone messages threatening to cancel my booking if I didn't send my government id and a...

"Check in was really slow, I wasn't told about the building or where my room is. I was given the wrong key card, so I had to wait another half an hour for the error to be corrected. I wasn't given access to the facilities/leasure areas as the property description advertised. There was no guide of how to use the key card or an fire escape map in my room. Over all I am disapionted. "