Winter Garden Holidays from £472

I didn't like the water park lockers weren't opertable. I also was unhappy with the bar tender at the pool bars. I wasn't informed of where I could wash my clothes. I also wasn't informed that extra towels are placed underneath the sink. I also didn't see anyone enforcing pool goers that swimming with sneakers on is prohibited.

Property needs some TLC, outside looks beautiful but the carpeting is old and needs replaced in the towers

very friendly helpful staff. nice area with many restaurants and grocery stores around. clean rooms. elegant hotel

Staff at the front desk did not speak loud enough almost like she didn't want to be bothered during check in. We staid in the cottages and we did not like that we did not have enough toilet paper for our stay. I now understand that it's a self mananged unit but did not see that coming. It was really frustrating having to have to go to target at the end of a tiring day for TP. The facility should have a connivance store on property. The worst part of the stay was on the last day we had the electricity go out in the bathroom and bedroom with no one available to call for help. We had to pack in the dark with our phone lites, this part was extremely frustrating. I did check the breakers and GFI outlets to re-set but we had no luck with that. The property, the restaurant staff and the complementary shuttle staff was were great. Yes I would return but not to a cottage I will stay in the hotel.

Some of the front desk staff were awesome others not so great, the breakfast selection was not good and almost every day we had to have our keys changed because the locks seemed to have issues