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Reviews of Williamsburg Lodge, Autograph Collection

4 out of 5
Williamsburg Lodge, Autograph Collection
310 S England St, Williamsburg, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 605 out of 1000 reviews" "
Rating 8 - Good. 266 out of 1000 reviews" "
Rating 6 - Okay. 82 out of 1000 reviews" "
Rating 4 - Poor. 36 out of 1000 reviews" "
Rating 2 - Terrible. 11 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mercedez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful!
Stayed 2 nights in Apr 2024
Response from Front Desk Manager on 23 Apr 2024
Thank you for taking the time to share your experiences here at the Williamsburg Lodge. We are delighted to hear your stay was a wonderful experience. We hope to see you again in the future, when your plans bring you back to Williamsburg.

10/10 Excellent

Horacio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant property
Stayed 1 night in Apr 2024
Response from Front Desk Manager on 21 Apr 2024
Thank you for taking the time to provide feedback about your recent stay with us here at the Williamsburg Lodge, Horacio. We are delighted to hear you enjoyed your stay and thought of our property as elegant. We hope to see you again soon.

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good, relaxing.
Stayed 2 nights in Mar 2024
Response from Front Desk Manager on 21 Apr 2024
Thank you for taking the time to provide your feedback about your recent stay here at the Williamsburg Lodge. We are happy to hear that you found your time with us relaxing.

10/10 Excellent

Alissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Fabulous from… the pleasant & easy check-in, to the charming grounds & staff to the delicious breakfast at The Lodge, to a relaxing & fun time at the Spa and pool. The best part of all is you’re just a short walk from CW. My family & I would highly recommend this to Anyone- although it is pet/family friendly it’s also great for a couple get away! Thank you for a memorable stay.
Stayed 2 nights in Apr 2024
Response from Front Desk Manager on 8 Apr 2024
Thank you for taking the time to let us know about your stay here at the Williamsburg Lodge. We greatly appreciate your feedback. We look forward to hosting you and your family in the future!

8/10 Good

Russell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was mostly updated and nice, but the shower was dated and not consistent with the price of the room. Neither sink drained properly. Overall, a pleasant stay and would stay again. Staff was very friendly and attentive. Wonderful location.
Stayed 2 nights in Apr 2024
Response from Front Desk Manager on 8 Apr 2024
Thank you for taking the time to let us know about your stay here at the Williamsburg Lodge. We greatly appreciate your feedback. We look forward to hosting you and your family in the future!

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are beautiful!
Stayed 2 nights in Mar 2024
Response from Front Desk Manager on 3 Apr 2024
Thank you for taking the time to let us know about your stay here at the Williamsburg Lodge. We look forward to the next opportunity to host you and your family.

10/10 Excellent

Brian, Clifton

Stayed 1 night in Mar 2024
Response from Front Desk Manager on 21 Apr 2024
Thank you for taking the time to review your recent stay with us here at the Williamsburg Lodge, Brian. We are delighted to hear you enjoyed your stay. We hope to see you again when your travels bring you back to Williamsburg.

8/10 Good

Olga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient, walkable, clean
Stayed 1 night in Mar 2024
Response from Front Desk Manager on 23 Mar 2024
Thank you for staying with us here at the Williamsburg Lodge. We appreciate you taking the time to let us know how we are doing! We hope you choose to stay with us again next time your travels bring you back to our area!

10/10 Excellent

marsha

Stayed 1 night in Mar 2024
Response from Front Desk Manager on 8 Apr 2024
Thank you for taking the time to let us know about your stay here at the Williamsburg Lodge. We greatly appreciate your feedback. We look forward to hosting you and your family in the future!

10/10 Excellent

Jennifer, Midlothian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love staying here! great walking distance from College of William and Mary!
Stayed 2 nights in Mar 2024
Response from Front Desk Manager on 17 Mar 2024
Thank you for staying with us here at the Williamsburg Lodge. We appreciate your taking the time to let us know how we are doing! We hope you choose to stay with us again next time your travels bring you back to the area to visit William and Mary once again.

8/10 Good

Glenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk Manager on 17 Mar 2024
Thank you for staying with us here at the Williamsburg Lodge. We appreciate your taking the time to let us know how we are doing! We hope you choose to stay with us again next time your travels bring you back to the area!

6/10 Okay

Michael B

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No microwave in the room, refergerator and iron did not work. Called on several occassions about the iron, but no one brought. Got the microwave and frig replaced our last night there. Parking a problem with college event, but they still charged you. I feel as though for ehat you receive, the property is overpriced.
Stayed 2 nights in Feb 2024
Response from Front Desk Manager on 17 Mar 2024
Thank you for taking the time to let us know about your experience while here at the Williamsburg Lodge. We are sorry we did not meet your expectations, we will use feedback such as yours to help us improve for our future guests.

10/10 Excellent

Roxanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful!
Stayed 1 night in Feb 2024
Response from Front Desk Manager on 17 Mar 2024
Thank you for staying with us here at the Williamsburg Lodge. We appreciate your taking the time to let us know how we are doing! We hope you choose to stay with us again next time your travels bring you back to the area!

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great
Stayed 1 night in Jan 2024
Response from Front Desk Manager on 17 Mar 2024
Thank you for staying with us here at the Williamsburg Lodge. We appreciate your taking the time to let us know how we are doing! We hope you choose to stay with us again next time your travels bring you back to the area!

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk Manager on 17 Mar 2024
Thank you for staying with us here at the Williamsburg Lodge. We appreciate your taking the time to let us know how we are doing! We hope you choose to stay with us again next time your travels bring you back to the area!

10/10 Excellent

Janice, Virginia Beach

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Lovely property and the staff is very accommodating. I always enjoy staying at the Williamsburg Lodge.
Stayed 1 night in Jan 2024
Response from Front Desk Manager on 1 Feb 2024
Thank you for staying with us here at the Williamsburg Lodge. We appreciate your taking the time to let us know how we are doing! We hope you choose to stay with us again next time your travels bring you back to the area!

6/10 Okay

MICHAEL

Stayed 1 night in Jan 2024
Response from Front Desk Manager on 1 Feb 2024
Thank you for staying with us here at the Williamsburg Lodge. We appreciate your taking the time to let us know how we are doing! We hope you choose to stay with us again next time your travels bring you back to the area!

10/10 Excellent

ANUJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk Manager on 1 Feb 2024
Thank you for staying with us here at the Williamsburg Lodge. We appreciate your taking the time to let us know how we are doing! We hope you choose to stay with us again next time your travels bring you back to the area!

10/10 Excellent

Cathy, Woodford

Stayed 2 nights in Dec 2023
Response from Front Desk Manager on 1 Feb 2024
Thank you for staying with us here at the Williamsburg Lodge. We appreciate your taking the time to let us know how we are doing! We hope you choose to stay with us again next time your travels bring you back to the area!

8/10 Good

Joshua

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Front Desk Manager on 1 Feb 2024
Thank you for staying with us here at the Williamsburg Lodge. We appreciate your taking the time to let us know how we are doing! We hope you choose to stay with us again next time your travels bring you back to the area!

8/10 Good

walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Front Desk Manager on 1 Feb 2024
Thank you for staying with us here at the Williamsburg Lodge. We appreciate your taking the time to let us know how we are doing! We hope you choose to stay with us again next time your travels bring you back to the area!

10/10 Excellent

Ann

Response from Front Desk Manager on 1 Feb 2024
Thank you for staying with us here at the Williamsburg Lodge. We appreciate your taking the time to let us know how we are doing! We hope you choose to stay with us again next time your travels bring you back to the area!

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Williamsburg Lodge, Autograph Collection is an exceptional example of luxury hospitality, renowned for its excellent service that leaves no detail unattended. The rooms are a testament to impeccable elegance and comfort, offering a serene and opulent retreat in the heart of Colonial Williamsburg. Its prime location is perfect for guests looking to explore the charm and history of the town, with its array of shopping options just a short walk away. Additionally, the hotel is conveniently surrounded by numerous restaurants, offering a variety of dining experiences to suit all palates. This combination of outstanding service, (our concierge was impeccable.. Jordan was impressive and truly went above and beyond for us.. a true asset to this location) luxurious accommodations, and a prime location makes the Williamsburg Lodge an ideal choice for travelers seeking Southern Hospitality and sophisticated charm.
Stayed 3 nights in Dec 2023
Response from Front Desk Manager on 1 Feb 2024
Thank you for staying with us here at the Williamsburg Lodge. We appreciate your taking the time to let us know how we are doing! We hope you choose to stay with us again next time your travels bring you back to the area!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Desk Manager on 1 Feb 2024
Thank you for staying with us here at the Williamsburg Lodge. We appreciate your taking the time to let us know how we are doing! We hope you choose to stay with us again next time your travels bring you back to the area!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to the Colonial Wburg sites
Stayed 1 night in Dec 2023
Response from Front Desk Manager on 1 Feb 2024
Thank you for staying with us here at the Williamsburg Lodge. We appreciate your taking the time to let us know how we are doing! We hope you choose to stay with us again next time your travels bring you back to the area!

6/10 Okay

Natalie, Wayne

Stayed 2 nights in Dec 2023
Response from Front Desk Manager on 1 Feb 2024
Thank you for staying with us here at the Williamsburg Lodge. We appreciate your taking the time to let us know how we are doing! We hope you choose to stay with us again next time your travels bring you back to the area!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very nice room with sofa and comfortable furniture. Perfect location for Colonial Williamsburg. Nice gym facility.
Stayed 6 nights in Dec 2023
Response from Front Desk Manager on 1 Feb 2024
Thank you for staying with us here at the Williamsburg Lodge. We appreciate your taking the time to let us know how we are doing! We hope you choose to stay with us again next time your travels bring you back to the area!

8/10 Good

Jonathan, Chesapeake

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've been coming here for 20 years and love staying at the lodge. However, this year it didn't quite live up to the usual standards. The toilet dripped and ran all night. The tissue box was empty. There was some food left in the refrigerator from the last occupants. The wait at breakfast was very long and they were obviously short staffed. All that was a little disappointing. That said, it was an aberration from previous visits and we will definitely be coming back.
Stayed 2 nights in Dec 2023
Response from Front Desk Manager on 1 Feb 2024
Thank you for taking the time to let us know about your experience while staying with us.I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.We look forward to hosting you and your family in the future.

8/10 Good

Jim and Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk Manager on 1 Feb 2024
Thank you for staying with us here at the Williamsburg Lodge. We appreciate your taking the time to let us know how we are doing! We hope you choose to stay with us again next time your travels bring you back to the area!

10/10 Excellent

Sarah

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Desk Manager on 1 Feb 2024
Thank you for staying with us here at the Williamsburg Lodge. We appreciate your taking the time to let us know how we are doing! We hope you choose to stay with us again next time your travels bring you back to the area!

2/10 Terrible

Elizabeth

Disliked: Staff & service
Stayed 2 nights in Nov 2023
Response from Front Desk Manager on 1 Feb 2024
Thank you for staying with us here at the Williamsburg Lodge. We appreciate your taking the time to let us know how we are doing! We hope you choose to stay with us again next time your travels bring you back to the area!

6/10 Okay

Cathy

Stayed 3 nights in Nov 2023
Response from Front Desk Manager on 1 Feb 2024
Thank you for staying with us here at the Williamsburg Lodge. We appreciate your taking the time to let us know how we are doing! We hope you choose to stay with us again next time your travels bring you back to the area!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Patricia on 31 Oct 2023
Robert,Thank you for staying at the Williamsburg Lodge, Autograph Collection. We hope to have you as our guest again soon.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Patricia on 31 Oct 2023
Jim,Thank you for staying at the Williamsburg Lodge, Autograph Collection. We are happy your enjoyed your stay. We hope we have the opportunity to earn your business again.

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are appointed simply but elegantly and had everything we needed to make our stay enjoyable. The bed was super comfortable! We ate at Sweet Tea & Barley and enjoyed our meal.
Stayed 1 night in Oct 2023
Response from Patricia on 31 Oct 2023
Amelia,Thank you for staying at the Williamsburg Lodge, Autograph Collection. We are happy we could make your stay enjoyable.

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this hotel
Great location, walkable, pet-friendly and beautiful hotel.
Stayed 2 nights in Sep 2023
Response from Patricia on 31 Oct 2023
Donna,Thank your for stay at the Williamsburg Lodge, Autograph Collection. We are so happy you enjoyed the hotel and Colonial Williamsburg. We hope to earn your business again.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect. We’re alread planning another trip
Stayed 2 nights in Sep 2023
Response from Patricia on 31 Oct 2023
William,Thank your for stay at the Williamsburg Lodge, Autograph Collection. We look forward to your next stay. Please let us know if there is anything we can do to make your stay more memorable.

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful facility adjacent to Colonial Williamsburg with excellent Fitness center and a spa amenities. Staff was helpful and efficient. Parking was available via a covered walkway and reasonably convenient to our room. I’d definitely stay here again.
Stayed 2 nights in Sep 2023
Response from Patricia on 31 Oct 2023
William,Thank your for stay at the Williamsburg Lodge, Autograph Collection. We hope we have the opportunity to earn your business again.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful! He would have preferred the floor didn't squeak, but aside from that it was amazing. We will be back, thank you so much!
Stayed 1 night in Sep 2023
Response from Patricia on 31 Oct 2023
Linda,Thank your for stay at the Williamsburg Lodge, Autograph Collection. Some of our most original buildings do let their age be known. If your travels bring you back to Williamsburg you can call to ensure you are placed in a more comfortable room.

10/10 Excellent

Karlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location.
Stayed 5 nights in Sep 2023
Response from Patricia on 31 Oct 2023
Karlene,Thank your for stay at the Williamsburg Lodge, Autograph Collection. We hope to have you as our guest again soon.

10/10 Excellent

Chris

Stayed 2 nights in Aug 2023
Response from Patricia on 31 Oct 2023
Chris,Thank your for stay at the Williamsburg Lodge, Autograph Collection. We hope to have you as our guest again soon.

8/10 Good

Karen

Stayed 4 nights in Sep 2023
Response from Patricia on 31 Oct 2023
Karen,Thank your for stay at the Williamsburg Lodge, Autograph Collection. We would love feedback that could have made your stay a 10. We hope to earn that opportunity to provide that service during a future trip to Williamsburg.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Guest Service Manager - Williamsburg Lodge on 18 Sept 2023
Thank you for sharing your review of the Williamsburg Lodge. We look forward to welcoming you back on your next visit to Virginia’s Colonial Capital!

10/10 Excellent

Leonard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
History lesson
Beautiful grounds and clean rooms. I enjoyed the historical photos and information on display in the hallways of the units.
Stayed 1 night in Aug 2023
Response from Guest Service Manager - Williamsburg Lodge on 18 Sept 2023
Dear Leonard, Thank you for sharing your review of the Williamsburg Lodge. We look forward to welcoming you back on your next visit to Virginia’s Colonial Capital!

8/10 Good

Lucia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was very nice but some renovations are needed
Stayed 2 nights in Sep 2023
Response from Pamela on 11 Sept 2023
Hello Lucia - Thank you for your feedback.We look forward to welcoming you back to Colonial Williamsburg soon.

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My new favorite Williamsburg hotel!
Perfect location… everything is walkable. Beds were comfortable and the room was spotless. Loved the daily housekeeping without having to request it! Will definitely be back when visiting my college daughter at WnM.
Stayed 4 nights in Aug 2023
Response from Guest Service Manager - Williamsburg Lodge on 7 Sept 2023
Dear Dawn, Thank you for sharing your review of the Williamsburg Lodge. We look forward to welcoming you back on your next visit to Virginia’s Colonial Capital!

10/10 Excellent

Vijay, BERTHESDA

Stayed 1 night in Aug 2023
Response from Patricia on 31 Oct 2023
Vijay,Thank your for stay at the Williamsburg Lodge, Autograph Collection. We hope to have you as our guest again soon.

10/10 Excellent

Janelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay
Stayed 3 nights in Aug 2023
Response from Pamela on 5 Sept 2023
Hello Janelle,Thank you for your feedback.We look forward to welcoming you back to Colonial Williamsburg soon.

10/10 Excellent

Krystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Pamela on 5 Sept 2023
Hello Krystal,Thank you for your feedback.We look forward to welcoming you back to Colonial Williamsburg soon.

10/10 Excellent

marsha

Stayed 2 nights in Aug 2023