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"Headline: A 5-Star Experience in a 2-Star Hotel – Truly Congenial & Accessible "I have stayed in many hotels across the UK, and this was hands-down one of the best. I am honestly baffled as to why this hotel only has a 2-star rating; it deserves much more. The communication was excellent. They offer an open WhatsApp line for guest requests, which is a brilliant, modern touch. Even though I didn’t need to ask for anything, knowing that help was just a message away provided great peace of mind. Housekeeping was exceptional. They checked in every morning with fresh towels and offered to clean the room. They were incredibly proactive with beverages—sometimes bringing refills before I even had to ask! Unlike many other hotels, they provide real glassware in the rooms, which makes a huge difference. The Highlights: Accessibility: The rooms are very well thought out with step-in showers and sturdy grab rails, which is essential for anyone with mobility needs. Facilities: For a '2-star' hotel to have a gym, yoga, and Tai Chi facilities is unheard of. It’s also perfectly located near the city centre and a Vue cinema. Cleanliness: After I checked out, I sat in the foyer and watched the staff work. The entire place was cleaned top-to-bottom—absolutely spic and span. The staff were helpful, kind, and clearly felt that nothing was too much trouble. If you are looking for a stress-free, accessible, and impeccably clean stay, ignore the star rating and book this hotel. I’ll certainl"

"Staff are so helpful and friendly "

"Beautiful location in gorgeous grounds with fabulous views of Rutland Water. We had a junior "suite" (actually one room, not separate bedroom and living area) with balcony. It was clean, comfortable and spacious although could do with more lighting (the room was dark despite glorious sunny May weather). The lift wasn't working throughout our stay which didn't bother us but would be problematic for anyone with disabilities or mobility problems. We hated the way you have to step into a pitch black lobby to access the bedroom and the light on a sensor doesn't come on until you are half way across the lobby (take a torch). Same when leaving your bedroom to exit the hotel. Breakfast was very average, we felt, all self-service and feels mass produced, coffee machines producing indifferent "coffee" but no decaf option. We would stay again for the location, but for the price (around £350 per night) we felt there could be improvements"

"Room clean and tidy good breakfast and friendly staff."

"Clean room. Easy parking"

"Still a new hotel- very clean. Breakfast was good. Location is excellent and parking is available too. The lifts are abit slow as theres 9 floors but as I was on floor 2 i was more than happy to take the stairs to get my steps in. My kids loves the hotel and the shopping mall is literally opposite the road with every shops you could find. I would recommend it if you plan to go to Leicester. This is my second visit but definitely better this time round."

"Limited on site parking so plan ahead. Also during match days the hotel restaurant was overwhelmed and service did suffer."

"Super helpful and polite staff everywhere. Didn’t use the spa facilities but plan on doing so next time we visit and we would definitely go back"

"Lovely room and stunning grounds. "