Search Hotels near Westover Metropolitan Airport (CEF), Chicopee

"I’ll start with positives. The hotel was clean and the room was spacious and comfortable. Breakfast was very good and we liked that they changed the selection each day. The negatives, about an hour before we arrived with my elderly mother I received a text message informing me the only elevator was not working that day and would be fixed by the next day. We stayed three nights and it was still broken when we left. We had to climb four flights of stairs to get to and from our room. Things break, but we found out from staff that it had been broken for several days prior to our arrival and to not be told until the last minute leaving us no time to make other arrangements was upsetting. The stairs were very challenging for us and many others. On arrival there was a “bellhop” to assist with our bags. The “bellhop” was a small young child. He was very helpful but they needed to have grown adults carrying people’s heavy bags. There was no bellhop present at any other time during our stay. We called the front desk for assistance when we checked out and someone did assist us but we knew he wasn’t happy to be carrying our bags. Our refrigerator was also broken. We had planned to keep food in the room and when we let the front desk know we were told they couldn’t do anything to fix or replace it until we left. The front desk clerk that was there late afternoon/evenings was rude and condescending and made us feel uncomfortable any time we spoke to him. He had a terrible attitude."

"The room was straightened up fine but it was just disgusting. Burn marks all over the tables. I kept my shoes on all the time because the carpet looked so dirty. There was garbage all around the building. It is a well far hotel with partying in the parking lot all night!"

"Property was clean. Amazing views in room. Excellent customer service. Good food and great atmosphere. "

"The front desk person was great. The room was clean but smelled terrible. (The window didn’t open so we couldn’t air it out.) The floors were slimy but probably just from the cleaning products. The refrigerator froze everything solid. But, if you just need a place to stay the night with a solid shower and bed, this is a good value."

"Stay was great"

"Nice staff need better breakfast "

"Breakfast was nice with several options. A problem with hot water was resolved.."

"I paid for my stay through Expedia and when I checked into the hotel they asked for my credit card for incidentals. When I got my Credit Card statement I saw that the hotel had also charged me for the stay. I called and spoke to a manager to get the double charge removed and he said he would have to call me back. I am still trying to get my refund 2 weeks later!"

"Great place"