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Reviews of Westford Regency Inn & Conference Center

3 out of 5
Westford Regency Inn & Conference Center
219 Littleton Rd, Westford, MA

Reviews

8.2

Very good

Rating 10 - Excellent. 401 out of 1001 reviews" "
Rating 8 - Good. 356 out of 1001 reviews" "
Rating 6 - Okay. 136 out of 1001 reviews" "
Rating 4 - Poor. 69 out of 1001 reviews" "
Rating 2 - Terrible. 39 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Kenneth, Kanata

Liked: Cleanliness, staff & service, property conditions & facilities
Not what we expected in a good way
Stayed 1 night in Apr 2024
Response from Sandra on 23 Apr 2024
Good Morning,Thank you for your feedback and time,

6/10 Okay

Dianne

The fire alarm was an unpleasant addition to my stay. Otherwise it was an acceptable, budget priced room. I would stay again.
Stayed 1 night in Apr 2024
Response from Sandra Front Office Manager on 18 Apr 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

8/10 Good

Jamie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay for the money. Unfortunately, we really were looking forward to using the indoor pool, but it was under renovation. Didn't like the fact that it should of stated that prior to booking... very misleading. My niece was very upset and we probably would of stayed elsewhere just to get a indoor pool.
Stayed 1 night in Apr 2024
Response from Sandra Front Office Manager on 18 Apr 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

8/10 Good

Nancy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Loud near highway, tv only had 5 stations. In the morning the desk lady never said hello or asked how my night was, no social skills. Gentlemen who checked me in Friday was so kind and friendly.
Stayed 2 nights in Apr 2024
Response from Sandra Front Office Manager on 18 Apr 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

10/10 Excellent

Kiara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for those who need to attend an event at Mills work!
Stayed 1 night in Apr 2024
Response from Sandra Front Office Manager on 8 Apr 2024
Good morning, Thank you for your taking the time to fill out our survey.

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities
The property was clean and quiet.
Stayed 1 night in Mar 2024
Response from Sandra on 31 Mar 2024
Happy EasterThank you for taking your time out to take our survey. Hope to see you again !

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the stay was good. My biggest issue with the property was the rear/pool entrance that the check in staff suggested we use. At first it was hard to find. The door is in a hidden alcove on a raised brick patio. The big issue was that the outside light was burned out so it was very dark getting to the door at night. I did not mention it to the staff on our first night there, but did on our second night. However, the light was still out on our third night there. To me it was a safety issue and I would not have felt comfortable using that entrance had I been alone.
Stayed 3 nights in Mar 2024
Response from Sandra Front Office Manager on 26 Mar 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

6/10 Okay

Liana

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Sandra Front Office Manager on 26 Mar 2024
Good Morning,Thank you for taking the time to fill out our survey.Hope you have a great day.

10/10 Excellent

Karen, Plymouth

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Was a good hotel, would stay again. I don’t understand why hotels don’t have “hooks” in the bathrooms to hang towels. We had 3 people in this room. There was 1 hook on the back of the bathroom door. Where are we supposed to hang our towels to dry and reuse. I’m fine with not getting housekeeping each day, or new towels each day, BUT at least give us hooks to hang our towels. Not even a hook to hang the hand towel next to the sink. So, we’re hanging our towels over our suitcases, on the back of the chair so they can dry!!!! Also, they use regular metal keys, no swipe type-coded locks. So, when we parked in the back of the hotel near our car, that door is not locked and didn’t feel safe, because they use regular metal type key in a key hole lock for the rooms. There was a push, number code type box, but we were told at the front desk that they don’t use it and the door is unlocked. This did not feel safe.
Stayed 3 nights in Mar 2024
Response from Sandra on 19 Mar 2024
Good Morning,Thank you for taking your time to provide your feedback. I will forward all suggestions and comments to the General Manager. and staff.

10/10 Excellent

Terry

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
Beautiful place espevially from the outside and the lobby. Great breakfast although not included with the hotel. This is not clear on the website. Check in and check out was fast and easy. Batgroom was ckean and huge. Beds were comfortable. Just two negatives...The hotel is dated and rooms had really dirty old carpet. We enjoyed our short stay
Stayed 1 night in Mar 2024
Response from Sandra on 19 Mar 2024
Good Morning,Thank you for your time and feedback.

10/10 Excellent

Pablo, Rockport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet and clean room
Stayed 1 night in Mar 2024
Response from Sandra Front Office Manager on 17 Mar 2024
Good morning,Thank you for your feedback.

4/10 Poor

Florence

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The quality of the restaurant food was poor. We ordered Margharita pizza and it came out without sauce? Quality of the food overall was ppor and restaurant was very cold.
Stayed 1 night in Mar 2024
Response from Sandra Front Office Manager on 3 Mar 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

10/10 Excellent

Anne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was superb
Stayed 1 night in Feb 2024
Response from Sandra Diaz on 7 Feb 2024
Good Morning,Thank you for being a valued guest with us. We appreciate your time and feedback.

6/10 Okay

susan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sandra Diaz on 7 Feb 2024
Good Morning,Thank you for staying with us and appreciate your time and feedback.

10/10 Excellent

Rosalind

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient and the staff was great. Nice hotel
Stayed 1 night in Jan 2024
Response from Sandra Front Office Manager on 26 Jan 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

8/10 Good

Elizabeth

The hotel lobby and room were very clean and well kept. My 4 versus 5 rating had to do with the closed restaurant. I was told it’d be open for breakfast, but it wasn’t. I was referred to nearby Paul’s Diner, which was excellent.
Stayed 1 night in Jan 2024
Response from Sandra Front Office Manager on 26 Jan 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

10/10 Excellent

Marianne

Liked: Amenities
Nice & quiet. Lots of dining places to eat!
Stayed 1 night in Jan 2024
Response from Sandra on 23 Jan 2024
Good Afternoon,Thank you for taking the time to respond to our survey, We appreciate your time and business.

10/10 Excellent

Jeanmarie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sandra on 23 Jan 2024
Thank you for taking the time out in completing our survey. We appreciate your time and business.

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here with my GF as a short getaway and for the great Sunday Brunch. The property is clean. I like the colonial outside theme. My only feedback is that inside of the property is dated. Overall it’s a decent facility, but could use a significant makeover to modernize the insides.
Stayed 1 night in Jan 2024
Response from Sandra Front Office Manager on 22 Jan 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sandra on 23 Jan 2024
Good Afternoon,Thank you for time and business.

2/10 Terrible

Catherine

Stayed 1 night in Jan 2024
Response from Sandra Front Office Manager on 22 Jan 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

10/10 Excellent

Maureen

Stayed 1 night in Jan 2024
Response from Sandra Front Office Manager on 22 Jan 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sandra Front Office Manager on 22 Jan 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

8/10 Good

Anthony

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Sandra Front Office Manager on 22 Jan 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

10/10 Excellent

Ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Sandra Front Office Manager on 22 Jan 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

4/10 Poor

Christopher

Travelled with partner
Disliked: Amenities, property conditions & facilities
We ckecked in and left in an hour, we felt awkward and did even sit on the bed, no dining when you need it no breakfast no room service, guides were down on the tv, pool was under renovations along with the hot tub. Will never go back.
Stayed 2 nights in Jan 2024
Response from Sandra Front Office Manager on 13 Jan 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

8/10 Good

Rebecca

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Continental breakfast could be better. Plenty of parking but could be a bit closer to front door. Clean Staff very pleasant
Stayed 2 nights in Jan 2024
Response from Sandra Front Office Manager on 13 Jan 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

10/10 Excellent

richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Sandra Front Office Manager on 8 Jan 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

10/10 Excellent

Hayden

Response from Sandra Front Office Manager on 26 Jan 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

8/10 Good

Chad

Stayed 1 night in Dec 2023
Response from Sandra Front Office Manager on 2 Feb 2024
Good morning,We appreciate your time in filling out our survey. We hope you visit us again soon.

10/10 Excellent

Oksana

Travelled with family
Liked: Cleanliness, staff & service
We checked in after 2 am due to holiday traffic / road closures. The gentleman at the front desk was very helpful and welcoming. We had a great stay.
Stayed 1 night in Dec 2023
Response from Sandra Front Office Manager on 2 Jan 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

6/10 Okay

paul

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sandra Front Office Manager on 2 Jan 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

10/10 Excellent

Emily

Stayed 1 night in Dec 2023
Response from Sandra Front Office Manager on 2 Jan 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

10/10 Excellent

Silkia, Methuen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Oct 2023
Response from Sandra Front Office Manager on 2 Jan 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Small problems addressed immediately and cheerfully by staff. Good coffee in the lobby. Strategic location. Quiet and peaceful.
Stayed 1 night in Dec 2023
Response from Sandra Front Office Manager on 2 Jan 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

8/10 Good

Kerry

Stayed 4 nights in Dec 2023
Response from Sandra Front Office Manager on 8 Jan 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

6/10 Okay

Pradeep

Travelled with partner
Liked: Cleanliness, staff & service
We stayed here as there was an event in the hotel. It was convenient due to that. The hotel itself was average, seems old, needs an update. There was ample parking and it is near restaurants and shopping.
Stayed 1 night in Dec 2023
Response from Sandra Front Office Manager on 16 Dec 2023
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sandra Front Office Manager on 13 Dec 2023
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sandra Front Office Manager on 13 Dec 2023
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

10/10 Excellent

JANINE, Prior Lake

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Perfect for our stay.
Stayed 5 nights in Nov 2023
Response from Sandra Front Office Manager on 13 Dec 2023
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

10/10 Excellent

Ward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to great health club
Stayed 1 night in Nov 2023
Response from Sandra Front Office Manager on 30 Nov 2023
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

2/10 Terrible

Patrick

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only reason I picked this hotel was for the pool I get their pools closed and on website hot tube was only closed and beds didn’t fit on frame wich made dangerous for my one year old definitely will never stay again
Stayed 3 nights in Nov 2023
Response from Sandra Front Office Manager on 29 Nov 2023
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

2/10 Terrible

Sofia, Astoria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Carpet were very dirty and stained throughout the bedroom and hallways. Beds very uncomfortable. Staff was friendly.
Stayed 1 night in Nov 2023
Response from Sandra Front Office Manager on 29 Nov 2023
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

8/10 Good

Terrance

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Reasonably priced. Right next to multiple restaurants, grocery and drug store. Convenient to the Interstate and a relatively short drive to Boston. Very nice staff.
Stayed 2 nights in Nov 2023
Response from Sandra Front Office Manager on 10 Nov 2023
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Sandra Front Office Manager on 10 Nov 2023
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sandra Front Office Manager on 10 Nov 2023
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

4/10 Poor

Christy

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Definately not worth the money
The lace curtains were filthy. I pulled them back to see out the window and the bottom halves were dingy dirty gray! The radiator wouldn't keep the temperature I set. The shades were white pulldowns, not conducive to keeping light out. The bathroom was spit spot clean! The pillows were wanting/not soft or cushy.
Stayed 3 nights in Oct 2023
Response from Sandra Front Office Manager on 10 Nov 2023
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

10/10 Excellent

Ward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to outstanding Health Club facilities
Stayed 1 night in Oct 2023
Response from Sandra Front Office Manager on 10 Nov 2023
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

6/10 Okay

Sharon

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Sandra Front Office Manager on 10 Nov 2023
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

10/10 Excellent

stephen, New york

Liked: Cleanliness, staff & service, property conditions & facilities
Not very busy during work days. Free hot breakfast
Stayed 1 night in Oct 2023
Response from Sandra Front Office Manager on 27 Oct 2023
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.