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"Very nice place that is as nice in person as it is online. "

"Clean, no hassle. We will be coming back "

"The clerk at the desk, I cannot, for the life of me, remember her name. She was WONDERFUL!!! She remembered us from last month. In the morning, we woke up a bit late so when we tried to get the waffles for the (included) breakfast, Starla came and helped get the batter to make them. Someone had just took all of the sausage and Starla refilled those too. The place looks like it is well taken care of. We have not been able to try the pool yet but maybe next trip! Great place!! Will be making this our favorite place in New Buffalo, MI "

"very comfortable for the price"

"Clean room,safe parking,convenient vending machine/ice machine.Near gas station and Russ restaurant was nearby as well as Mr. and Mrs. Crab Restaurant…"

"My husband and I decided to stay the night at the Grand Amway Hotel in Grand Rapids to celebrate his birthday. We selected a room on the 24th floor. The room itself was average with a typical TV, desk, chair, and king sized bed. The dimmer lights were a nice touch. Unfortunately the bathroom was a huge disappointment. The water pressure from the sink was low and it took so long for the water to heat up. The toilet required flushing three times when just flushing toilet paper because the paper would float back up. The worst part was the shower. The drain was so slow that the water from the shower rose above my ankles while showering. I had to stop my shower several times because I was worried it would overflow onto the bathroom floor. It’s hard to feel clean when water you are washing your body with is rising up over your feet and ankles. While the building itself looks impressive, our room and overall experience with the staff was disappointing. We had stayed at the Marriott across the street six months earlier and were much more impressed with the staff and room, even with being on the 3rd floor. We have no desire to revisit the Grand Amway again. "

"I was in town for a concert and chose this property across the river from the downtown core - a short walk away - as the parking was free. A free shuttle to the venue (and pick up afterwards) was a bonus as the weather was dubious. I prepaid for the breakfast buffet which was standard fare but hot and convenient. Our server was lovely. The room was clean and the decor updated. Staff were pleasant and helpful. I would stay here again without hesitation! "

"Rooms are upscale, excellent beds, lovely property. "

"The TV was not working properly; the first night the Chromecast wouldn't work and the second night the TV was not loading programming."