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"Very friendly staff, clean room apart from stains on the carpet, which did not really bother me. Easy return access to Heathrow if you buy the Hotel Hoppa ticket - which stops right outside the door. What concerned me most was the layout of the hotel with the public able to walk off the street and get into a lift and access any floor without being a guest at the hotel, Yes, there were key card slots that were intended to stop non-hotel customers from accessing the corridors, but that leaves the lifts and floor lift atriums open access. Having a kettle without having tea and coffee in the room is not becoming of a 3* hotel - It is consistent with cost cutting, but not a good feel for me."

"Rooms was clean and well appointed, staff very professional and helpful. Convenient parking and access to T5 via gate to Pod service to T5. Bad has outside tables to view runway."

"Good"

"Hard to get to from Central Bus Station for Seniors with luggage"

"Toilet flush was temperamental and (tiny) sink was very slow to drain. Washcloth was stained. Despite having no window, room could not be darkened because of glaring thermostat and other points of light from various electronics. Beds were comfortable and clean, check-in and check-out were quick and efficient. Chose the hotel for the convenience of staying in the terminal between flights, but thought it was overpriced even so. "

"The staff were helpful and welcoming. The room was immaculate and the breakfast was pretty good, as free breakfasts go. Our only disappointment was the pillows. They were small and flat. Otherwise, we'd stay again."

"Nice, clean, modern hotel located very conveniently to the airport."

"Great for a pre-flight stay to be close to the airport. Clean, comfy, kind folks, couldnt ask for more"

"A step up from premier inn. Liked the pool. "