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"Enjoyed our stay prior to our Alaska cruise. Clean rooms. Loved that they offered transportation from the airport and again the next day to Pier 91."

"Tv didn’t work, air conditioning wasn’t working. wasn’t much space in the rooms. Beds took up 50% of the room. No lock on the bathroom doors. No sitting chair/table. Just a small bedside table inbetween the 2 beds. "

"Well equipped rooms, great location, lovely staff "

"Basic goodness"

"I have stayed here every year for Bloomsday and this year was horrible. I arrived at 4:10 to check in and was told they were behind on getting rooms ready due to being fully booked and would text or call me in about an hour for my room. I finally went back 4 hours later because I hadn’t received a call or text and they said my room just became available. I was very upset because I wanted to relax once I checked in which was supposed to be at 4pm not 8pm. They apologized and that was it. I don’t feel I shouldn’t have to pay for a room I couldn’t even use when I reserved it. Completely disappointed in the management for not seeming to care. I was so exhausted I wanted to cry."

"We called ahead to ask about late check-in, the person who answered seemed uninterested and offered little help. We arrived and the only room that matched our booking was on the 3rd floor with no elevator, she did offer us something else, and then gave us instructions on how to get there. The parking was $35 which wasn't listed. The power went out for 3.5 hours overnight."

"We’ve stayed at various Fairmont properties before and have always had great service, so unfortunately this location fell short for us. First, the hotel itself is beautiful, and we were very happy with the room as well as the gym and pool area. However, we were disappointed with the overall service experience. It took almost 45 minutes to check into the hotel, and the lineup extended from the front desk to the elevators. I’ve never waited that long to check into a hotel before. We also dined at the lounge several times. The food and atmosphere were good, but the evening service was disappointing. We were seated at a table that was dirty and sticky, and when we pointed it out to the server, he simply dropped off a cloth for us to clean it ourselves. We also had to call the front desk from our room twice, and both times we were on hold with an automated system for over 30 minutes, which was extremely frustrating. I’ve never stayed at a hotel where guests cannot directly reach the front desk and speak with someone. Paying guests do not want to speak to a robot and then wait 30+ minutes for assistance."

"Food was amazing,staff was helpful but not bothersome and the room was nice and spacey. And clean and plan on. Many more stays.yhaú I'm 9"

"Staff were delightful. Property was very clean Easy access to seatac"