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"The right hand side lift was broken but they both shared the same call button and it was stuck on the RHS lift, meaning we couldn't get into our rooms properly without finding a staff member which was difficult considering it was 00:30. Additional i had no hot water for a shower. Not worth the price i paid and definitely not what i would epect to see from a 4 star hotel "

"Safe very convenient location to stations, centre and 02 Academy. Mini Tesco and Sainsbury also in walking distance. Had a standard room which was very sufficient, nice biscuits, coffee bags instead of instant and a small fridge. Bathroom had an emergency sanitary kit which saved my life. Rooms well sound proofed. Only thing was some of the furniture was a bit chipped and tired, the desk chair I reported to reception as it was very tatty and torn, hence knocked off one star. "