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"All the staff are lovely and helpful, the room was clean, breafast was good and the staff were polite and on the ball cleaning the tables and filling anything that was low or empty. Its the 3rd time ive stayed here, handy for the metro centre and the train into newcastle too. "

"First class service and food is amazing Many thanks "

"Amazing place to stay very friendly and helpful staff very welcoming will Definitely stay again…"

"I needed a room for disabled access on the ground following surgery issues and done there and then. Extra pillows given for my legs. Young man at reception was an absolute diamond and did anything to help and make my stay as comfortable as possible. Amazing customer service."

"Quiet and comfortable. "

"Absolutely wonderful stay very friendly receptionists, a very friendly gentleman on breakfast made a big difference to our breakfast experience. "

"Great stay in a very pleasant room overlooking the cricket pitch and down to the river. Very friendly, professional and helpful staff. Good choice of bar or restaurant food with local beer on tap."

"Definitely worth a visit. We only stayed for one night but we will be back. Staff all unbelievably good. Food exceptional. Very quiet. Really good nights sleep. Highly recommend this hotel. We also did the free history tour of the castle. Do not miss this as it includes a visit to the roof to take in the views."

"Right from the friendly welcome by Tom, my stay was fantastic. I was travelling myself with 2 young children for a family funeral in the area. All the staff were friendly and very good with the children. They were made to feel very welcome by all the staff. We enjoyed a meal in the evening. Good choice for adults and children. We also all enjoyed the buffet breakfast too. "