Viettel Complex

Staff was super friendly and very helpful

The hotel itself is really nice. We loved the pool and the spa staff and reception staff were really friendly and helpful. We had an unfortunate interaction with the restaurant staff on our last night where they kept ignoring us for the entire time and being quite rude, forgetting half our order and only waiting on other tables. Eventually we got up and left as we got tired of waiting for service and it left us quite upset. It was a bit of a hassle trying to get them to honor the expedia 20% off discounts with the VIP access but eventually they did at reception, i feel this was more a lack of communication to the other departments within the hotel. We did have to get up really early for a bus the mornjng we left and they put together breakfast bags for us which was really nice.

A great place to start our trip. The staff were lovely and made us feel welcome right away. While our room didn’t have a view, the rooftop offered stunning skyline scenes – well worth a visit, especially in the evening. The location made it easy to get around the Old Quarter. Breakfast was excellent, with plenty of choice and fresh options each morning. Comfortable, convenient, and a good base for exploring Hanoi.