Title: Epic Tower Swiss-Belresidences Hanoi Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Entire apartment # Epic Tower Swiss-Belresidences Hanoi Luxury apartment with 24-hour health club and rooftop terrace ## Photo gallery for Epic Tower Swiss-Belresidences Hanoi ![Outdoor pool - Epic Tower Swiss-Belresidences Hanoi (Hanoi)](https://images.trvl-media.com/lodging/105000000/104330000/104326200/104326128/99065829.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Breakfast, lunch and dinner served - Epic Tower Swiss-Belresidences Hanoi (Hanoi)](https://images.trvl-media.com/lodging/105000000/104330000/104326200/104326128/ac1771ca.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Two Bedroom Premier | View from room - Epic Tower Swiss-Belresidences Hanoi (Hanoi)](https://images.trvl-media.com/lodging/105000000/104330000/104326200/104326128/39ca130e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - Epic Tower Swiss-Belresidences Hanoi (Hanoi)](https://images.trvl-media.com/lodging/105000000/104330000/104326200/104326128/fe501deb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Two Bedroom Executive | View from room - Epic Tower Swiss-Belresidences Hanoi (Hanoi)](https://images.trvl-media.com/lodging/105000000/104330000/104326200/104326128/046250fe.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Prices - Amenities - Policies You can look forward to a rooftop terrace, a coffee shop/cafe and a garden at Epic Tower Swiss-Belresidences Hanoi. The on-site restaurant, Swiss-Cafe, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, with a speed of 25+ Mbps, and guests can find other amenities, such as a library and dry cleaning/laundry services. ## Reviews 9.2 Wonderful ## Popular amenities - Pool - Kitchen - Parking included - Free Wi-Fi - Restaurant - Air-conditioning £61 includes taxes & fees 9 Feb - 10 Feb ## Room options ### Check availability for these dates Tonight [Jan 14 - Jan 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=104326128&PinnedHotelID=104326128&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=104326128&PinnedHotelID=104326128&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 15 - Jan 16](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=104326128&PinnedHotelID=104326128&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=104326128&PinnedHotelID=104326128&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=104326128&PinnedHotelID=104326128&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=104326128&PinnedHotelID=104326128&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=104326128&PinnedHotelID=104326128&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=104326128&PinnedHotelID=104326128&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 3+ beds 2 beds Showing 14 of 14 rooms ### View all photos for Studio Executive ![Studio Executive | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/105000000/104330000/104326200/104326128/2754b135.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio Executive ### Highlights Air conditioning Kitchenette Fridge LCD TV Washer/dryer Hairdryer Bathrobes Private bathroom - 344 sq ft - City view - Sleeps 2 - 1 King Bed ### View all photos for Studio Premier ![Studio Premier | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/105000000/104330000/104326200/104326128/f7bd7864.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio Premier ### Highlights Air conditioning Kitchenette Fridge LCD TV Washer/dryer Hairdryer Private bathroom Bathrobes - 431 sq ft - City view - Sleeps 2 - 1 King Bed ### View all photos for Three Bedroom Executive ![Three Bedroom Executive | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/105000000/104330000/104326200/104326128/dd85fbbd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Three Bedroom Executive ### Highlights Separate dining area Air conditioning Kitchenette Fridge Dining table LCD TV Washer/dryer 3 bedrooms - 1076 sq ft - 3 bedrooms - City view - Sleeps 4 - 1 Queen Bed, 1 Single Bed and 1 Double Bed ### View all photos for Two Bedroom Premier ![Two Bedroom Premier | View from room](https://images.trvl-media.com/lodging/105000000/104330000/104326200/104326128/39ca130e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Two Bedroom Premier ### Highlights Separate dining area Air conditioning Kitchenette Fridge Dining table LCD TV Washer/dryer 2 bedrooms - 1216 sq ft - 2 bedrooms - City view - Sleeps 3 - 1 King Bed and 1 Large Single Bed ### View all photos for Two Bedroom Executive ![Two Bedroom Executive | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/105000000/104330000/104326200/104326128/799c7f4a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Two Bedroom Executive ### Highlights Separate dining area Air conditioning Kitchenette Fridge Dining table LCD TV Washer/dryer 2 bedrooms - 840 sq ft - 2 bedrooms - City view - Sleeps 3 - 2 Queen Beds ### View all photos for Three Bedroom Premier ![Three Bedroom Premier | View from room](https://images.trvl-media.com/lodging/105000000/104330000/104326200/104326128/b1dbe6ce.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Three Bedroom Premier ### Highlights Separate dining area Air conditioning Kitchenette Fridge Dining table LCD TV Washer/dryer 3 bedrooms - 1141 sq ft - 3 bedrooms - City view - Sleeps 4 - 1 Queen Bed, 1 King Bed and 1 Single Bed ### View all photos for Three Bedroom Superior Premier ![Three Bedroom Superior Premier | View from room](https://images.trvl-media.com/lodging/105000000/104330000/104326200/104326128/16ad6f0f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Three Bedroom Superior Premier ### Highlights Separate dining area Air conditioning Kitchenette Fridge Dining table LCD TV Washer/dryer 3 bedrooms - 1292 sq ft - 3 bedrooms - City view - Sleeps 4 - 1 King Bed, 1 Queen Bed and 1 Large Single Bed ### View all photos for Studio Executive ![Bathroom | Free toiletries, hair dryer, bathrobes, slippers](https://images.trvl-media.com/lodging/105000000/104330000/104326200/104326128/4b8019d2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio Executive - Sleeps 2 ### View all photos for Studio Premier ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/105000000/104330000/104326200/104326128/3fcccfbe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio Premier - Sleeps 2 ### View all photos for Two-Bedroom Executive ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/105000000/104330000/104326200/104326128/04f962ec.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Two-Bedroom Executive - Sleeps 3 ### View all photos for Two-Bedroom Premier ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/105000000/104330000/104326200/104326128/21da8cbe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Two-Bedroom Premier - Sleeps 3 ### View all photos for Three-Bedroom Executive ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/105000000/104330000/104326200/104326128/21da8cbe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Three-Bedroom Executive - Sleeps 4 ### View all photos for Three-Bedroom Premier ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/105000000/104330000/104326200/104326128/890ca71d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Three-Bedroom Premier - Sleeps 4 ### View all photos for Three Bedroom Superior Premier ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/105000000/104330000/104326200/104326128/21da8cbe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Three Bedroom Superior Premier - Sleeps 4 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-Epic-Tower-Swiss-Belresidences.h104326128.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-Epic-Tower-Swiss-Belresidences.h104326128.Hotel-Information) ## About the area Located in Hanoi, Epic Tower Swiss-Belresidences Hanoi is in the business district. Travellers eager for a bit of culture can stop by Hanoi Opera House, while those wishing to experience the area's natural beauty can explore Hoan Kiem Lake and West Lake. Hanoi Botanical Garden and Food Street Tong Duy Tan are also worth visiting. [Visit our Hanoi travel guide](https://www.expedia.co.uk/Hanoi.dx1428) [View more Apartments in Hanoi](https://www.expedia.co.uk/Hanoi-Apartments.d1428-aaApartments.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.03044%2C105.78137&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=RVa2Q5q58tHcjt6Of_r-ApofY_k=) No.19 Duy Tan Street, Cau Giay District, Hanoi, 11300 ### What's nearby - Indochina Plaza Ha Noi \- 8 min walk \- 0.5 miles - Vietnam National University \- 10 min walk \- 0.6 miles - Keangnam Landmark Tower 72 \- 2 min drive \- 1.4 miles - Hanoi Indoor Games Gymnasium \- 3 min drive \- 1.2 miles - My Dinh National Stadium \- 4 min drive \- 1.6 miles ### Getting around - Ga Thuong Tin Station - 19 min drive - Ga Hà Đông Station - 38 min drive - Hanoi (HAN-Noi Bai Intl.) - 38 min drive ### Restaurants - ‪Quán Ngon 3 Miền - ‬2 min walk - ‪Ah Ma Hand Made - ‬5 min walk - ‪Trà đá vỉa hè Duy Tân - ‬4 min walk - ‪Eresson Beer - ‬6 min walk - ‪Circle K Duy Tân - ‬4 min walk ## About this property ### Entire place You'll have the entire apartment to yourself and will only share it with other guests in your party. ### Epic Tower Swiss-Belresidences Hanoi Luxury apartment with 24-hour health club and rooftop terrace An outdoor pool, a restaurant and a 24-hour health club are available at this smoke-free apartment building. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a rooftop terrace and a coffee shop/cafe are on-site. Each apartment features a kitchenette with a fridge and a stovetop, plus an all-in-one washing machine and dryer and an LCD TV with cable channels. Thoughtful touches include bathrobes and slippers. Other touches available are free WiFi and a minibar. Epic Tower Swiss-Belresidences Hanoi offers 150 air-conditioned accommodations with all-in-one washer/dryers and minibars. 63-inch LCD televisions come with premium cable channels. Accommodation at this 5-star apartment has kitchenettes with fridges and stovetops. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, safes and telephones. Housekeeping is provided on a daily basis. Recreational amenities at the apartment include an outdoor pool and a 24-hour health club. ## Similar properties ![Interior entrance](https://images.trvl-media.com/lodging/91000000/90100000/90097300/90097245/75cec0d7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand K Hotel Suites Hanoi Cau Giay - Pool - Free Wi-Fi - Restaurant - Air-conditioning 9.0 Wonderful 171 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=90097245&PinnedHotelID=90097245&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Room, 2 Bedrooms | Living area | 49-inch LED TV with cable channels, TV](https://images.trvl-media.com/lodging/72000000/71950000/71949400/71949389/1388c5a4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fraser Residence Hanoi Bac Tu Liem - Pool - Kitchen - Washing machine - Dryer 9.6 Exceptional 143 reviews £76 includes taxes & fees 25 Jan - 26 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=71949389&PinnedHotelID=71949389&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/10000000/9050000/9045500/9045496/eced9b34.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Elegant Suites Westlake Tay Ho - 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28 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=1916228&PinnedHotelID=1916228&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Pool/Spa - Outdoor pool ### Internet - Available in the apartment: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Free secured, covered self parking on site - Limited on-site self parking - Wheelchair-accessible parking available ### Restaurants on site - SIP Lounge - Sky Bar - Swiss-Cafe ### Kitchenette - Electric kettle - Hob - Refrigerator ### Dining - Daily full breakfast available 7:00 AM to 10:00 AM for a fee: VND 250,000 for adults and VND 2,499,999 for children - A bar/lounge - A coffee shop/cafe - A restaurant - Minibar ### Bathroom - Dressing gowns - Free toiletries - Hair dryer - Shampoo - Slippers - Soap - Toilet paper - Toothbrush and toothpaste - Towels provided ### Living spaces - Window screens ### Entertainment - 63-inch LCD TV with premium cable channels - Library - TV in common areas ### Outdoor areas - Garden - Outdoor furniture - Rooftop terrace ### Laundry - All-in-one washer/dryer - Dry cleaning/laundry service - Laundry facilities ### Work spaces - Laptop workspace - Meeting rooms ### Comfort - Air conditioning ### Pets - No pets or service animals ### Suitability/Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Accessible parking space - Lift (201 centimetre wide door) - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible path to lift - Wheelchair-accessible registration desk (150 centimetre high) - Smoke-free property ### Services and conveniences - 24-hour front desk - Concierge services - Daily housekeeping - Free bottled water - Guidebooks - Local maps - Luggage storage - Meal delivery service - Multilingual staff - Phone - Restaurant dining guides - Safe - Safe at front desk - Tour and ticket assistance ### Location highlights - In a business district ### Things to do - 24-hour gym - 24-hour health club - Bicycle parking - Bicycle storage ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) ### General - 150 units - Bicycle parking - Bicycle storage - Garden - Reception hall ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before 11:30 AM ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Optional extras - Fee for full breakfast: from approximately VND 250000 for adults and from VND 2499999 for children - Airport shuttle fee: VND 1356000 per vehicle (one-way, maximum occupancy 6) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room ### We should mention No pets and no service animals are allowed at this property ### Property is also known as Epic Tower Swiss Belresidences Epic Tower Swiss Belresidences Hanoi Epic Tower Swiss-Belresidences Hanoi Hanoi Epic Tower Swiss-Belresidences Hanoi Apartment Epic Tower Swiss-Belresidences Hanoi Apartment Hanoi ## Frequently asked questions ### Does Epic Tower Swiss-Belresidences Hanoi have a pool? ### How much does it cost to stay at Epic Tower Swiss-Belresidences Hanoi? ### Is Epic Tower Swiss-Belresidences Hanoi pet-friendly? ### How much is parking at Epic Tower Swiss-Belresidences Hanoi? ### What time is check-in at Epic Tower Swiss-Belresidences Hanoi? ### What time is check-out at Epic Tower Swiss-Belresidences Hanoi? ### Does Epic Tower Swiss-Belresidences Hanoi provide a shuttle to the airport? ### Where is Epic Tower Swiss-Belresidences Hanoi located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Epic Tower Swiss-Belresidences Hanoi Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.8 Cleanliness ### 9.2 Amenities ### 8.8 Property conditions & facilities 10 - Excellent 20 8 - Good 4 6 - Okay 2 4 - Poor 1 2 - Terrible 0 ## Reviews ### 10/10 Excellent #### Thi Thanh Van 18 Sept 2025 Liked: Cleanliness, property conditions & facilities, communication love to stay here ##### Thi Thanh Van Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Ruth 23 Jul 2025 Liked: Cleanliness, room comfort, communication #### Great Place! Special thanks to Valeria and Tu for making our stay excellent. Very very nice hotel and amenities and very good reception service. ##### Ruth Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### nhu 19 Mar 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Its so convenient location and also quiet place for enjoyment ##### nhu Stayed 2 nights in Mar 2025 ### 8/10 Good #### bingxing 27 Jun 2025 Liked: Cleanliness, room comfort, communication #### Conveient location for me Good hotel clean room, just there is no desk for work in the room ##### bingxing Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### YUTA 29 Nov 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication It was very comfortable and the service was good. ##### YUTA Stayed 5 nights in Nov 2024 ### 10/10 Excellent #### Verified traveller 6 Jan 2025 Liked: Cleanliness, communication Very luxurious. Breakfast was a bit disappointing. I wish there was more western options. The staff was very friendly and polite. ##### Verified traveller Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### Jonas 23 Oct 2024 Liked: Cleanliness, room comfort, communication #### A great hotel A great stay. A clean hotel. Friendly and helpful staff. And a stunning infinity pool at the top of the building. The only downside is the distance to the old quarter. In the stressful Hanoi traffic, any ride på car would take at least 30 minutes. ##### Jonas Stayed 1 night in Oct 2024 ### 6/10 Okay #### Kathy 4 Dec 2024 Liked: Cleanliness, amenities, communication It was ok. Duc Dung went above and beyond to help me get to sapa. I appreciate his support. Pool had algae and hover growth in its overflow catch...along with arachnids. Pretty gross. ##### Kathy Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### A 10 Dec 2024 Liked: Cleanliness, room comfort, communication #### A Memorable Stay at Epic Tower Swiss-Belresidences I recently had the pleasure of staying at Epic Tower Swiss-Belresidences in Hanoi, and it was truly a remarkable experience. The excellent service provided by the staff made my stay unforgettable. From the moment I arrived, they were attentive and eager to assist with any request, making me feel valued as a guest. The rooms are cozy and well-appointed, featuring modern amenities that ensure comfort. The design is both stylish and functional, creating a welcoming atmosphere. Most importantly, the staff deserves special mention; their friendliness and professionalism set this hotel apart. They went above and beyond to ensure my needs were met, making my stay not just enjoyable but memorable. I highly recommend Epic Tower Swiss-Belresidences for anyone visiting Hanoi! ##### A Stayed 11 nights in Nov 2024 ### 4/10 Poor #### Owen 29 Oct 2024 Liked: Cleanliness, room comfort Disliked: Communication #### Facilities are extra Check in was good. We was greeted warmly, told that despite our short stay we should make the most of the facilities and informed of the pool and gym opening times, he even helped us when the keys were not working, and helped us find a shop when the restaurant was shut. Issues came on check out, we checked out on time. We asked if we can use the pool and gym as we had a later bus (less than 5 mins away, hence us booking this hotel) we were told yes of course but the pool was shut for the next few hours as it’s raining. Less than 5 minutes later we were informed as we were checked out we cannot use any of the facilities. I asked why not, and what policy of a 5 star hotel is that, the manager then informed us this is a perfectly normal hotel policy. I’m not sure I agree? The property was practically empty, (half the rooms still have builders in) so I’m really not sure why. Also it’s a 5 star hotel, I’m not sure I’ve seen any comparable hotels say we cannot. The manager went on to say if we paid we can use them. He did say as a good gesture we can use the toilets for free as a good gesture, and that this is all you “could expect on the day of check out from any other 5 star hotel. 5 minutes later he said we are allowed to use the facilities free of charge but at this point the visit had a sour taste. Insisted the policies are clear on the website, that when you check out you aren’t allowed to use facilities ##### Owen Stayed 1 night in Oct 2024 ### 10/10 Excellent #### KYUNGSUN 31 May 2025 Liked: Cleanliness, room comfort, communication 룸컨디션 매우 훌륭합니다. 근처 출장오신다면 추천합니다. 조식은 뷔페메뉴와 쌀국수가 제공됩니다. 직원들은 영어로 소통가능하며 요구사항에 친절히 응대해줍니다. ##### KYUNGSUN Stayed 13 nights in May 2025 ### 10/10 Excellent #### WONSEOP 17 Apr 2025 Liked: Cleanliness, room comfort, communication #### 너무 감사했습니다\~ 너무 좋았어요\~ 저희가 아이 체크를 어떻게 하는지 잘 몰라서 실수가 있었는데 너그러히 이해해주시고 정말 감사했습니다. 추운 날씨에도 아이가 수영장에 가고싶다해서 갔는데 문도 열어주시고 여러가지 배려가 너무 감사했습니다. 근처에 식당 및 마사지샵도 가깝고 너무너무 만족하는 여행이었습니다. ##### WONSEOP Stayed 12 nights in Mar 2025 ### 10/10 Excellent #### Christian 11 Apr 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Ich hatte einen rundum großartigen Aufenthalt in diesem Hotel in Hanoi! Das gesamte Hotel war sehr sauber und gepflegt – man merkt sofort, dass hier auf Qualität und Hygiene geachtet wird. Mein Zimmer war ordentlich, stilvoll eingerichtet und das Bett unglaublich bequem – perfekt für erholsame Nächte nach einem langen Tag in der Stadt. Ein besonderes Highlight war das hauseigene Gym: modern ausgestattet und mit einer fantastischen Aussicht über Hanoi – da macht das Training gleich doppelt so viel Spaß. Absolute Empfehlung auch für die Rooftop Bar! Sie war ein echter Ruhepol mitten in der Stadt: sauber, sehr entspannt und mit einer atemberaubenden Aussicht. Ein idealer Ort, um den Abend ausklingen zu lassen. Ich würde jederzeit wiederkommen – ein echtes Juwel in Hanoi! ##### Christian Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### ChiaYang 7 Mar 2025 Liked: Cleanliness, room comfort, communication #### 很優質 設備 很新 有洗衣機 還有附洗衣球 還有餐具 環境很好 房間 跟房間之間隔音略差 ![](https://a.travel-assets.com/ugc/hotel-reviews/EB5D454B80C0F40CE683306E3100C6ABB76757401741346104901.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/81F02AA320B917158B513553D928DE713C11A9371741346104733.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4E51E1BA7FF8E44AB1CB50417BE9E2079B467C351741346104987.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/90FBFF627F472A890AD35B4EB23D73EE967658511741346104786.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### ChiaYang Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Taejoon 19 Jul 2025 Liked: Cleanliness, room comfort, communication ##### Taejoon Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Taejoon 18 Jul 2025 Liked: Cleanliness, room comfort, communication ##### Taejoon Stayed 1 night in Jul 2025 ### 8/10 Good #### Tan 17 Jul 2025 ##### Tan Stayed 5 nights in Jul 2025 ### 10/10 Excellent #### Sunho 19 Jun 2025 ##### Sunho Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Nam Yong 14 Jun 2025 Liked: Cleanliness, room comfort, communication #### Great stay ##### Nam Yong Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### FACT 16 Mar 2025 Liked: Cleanliness, room comfort, communication ##### FACT Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Sunho 17 Nov 2024 Liked: Cleanliness, room comfort, communication ##### Sunho Stayed 3 nights in Nov 2024 ### 10/10 Excellent #### Seonjun 27 Sept 2024 Liked: Cleanliness, amenities, room comfort, communication ##### Seonjun Stayed 5 nights in Sep 2024 ## Expedia's Latest Trends ### Hotels > [Palm Garden Beach Resort and Spa](https://www.expedia.co.uk/Da-Nang-Hotels-Palm-Garden-Beach-Resort-And-Spa.h1409970.Hotel-Information) > > [Au Lac Charner Hotel](https://www.expedia.co.uk/Ho-Chi-Minh-City-Hotels-Au-Lac-Charner-Hotel.h11849092.Hotel-Information) > > [Lotte Hotel Hanoi](https://www.expedia.co.uk/Hanoi-Hotels-Lotte-Hotel-Hanoi.h8829295.Hotel-Information) > > [La Siesta Classic Ma May](https://www.expedia.co.uk/Hanoi-Hotels-Hanoi-La-Siesta-Hotel-Spa.h8964136.Hotel-Information) > > [Melia Hanoi](https://www.expedia.co.uk/Hanoi-Hotels-Melia-Hanoi.h201227.Hotel-Information) > > [Tirant Hotel](https://www.expedia.co.uk/Hanoi-Hotels-Tirant-Hotel.h5656996.Hotel-Information) > > [Boutique Hoi An Resort](https://www.expedia.co.uk/Da-Nang-Hotels-Boutique-Hoi-An-Resort.h3844071.Hotel-Information) > > [Solaria Hotel](https://www.expedia.co.uk/Hanoi-Hotels-Solaria-Hotel.h44359300.Hotel-Information) > > [Renaissance Danang Hoi An Resort & Spa](https://www.expedia.co.uk/Hoi-An-Hotels-Renaissance-Hoi-An-Resort-Spa.h17891194.Hotel-Information) > > [Riverside White House Boutique Hotel](https://www.expedia.co.uk/Da-Nang-Hotels-Riverside-White-House-Hotel.h18745270.Hotel-Information) > > [Hanoi Boutique Hotel & Spa](https://www.expedia.co.uk/Hanoi-Hotels-Hanoi-Boutique-Hotel-Spa.h4133988.Hotel-Information) > > [Minerva Church Hotel](https://www.expedia.co.uk/Hanoi-Hotels-Minerva-Church-Hotel.h5613418.Hotel-Information) > > [Mia SaiGon Luxury Boutique Hotel](https://www.expedia.co.uk/Ho-Chi-Minh-City-Hotels-Mia-SaiGon-Luxury-Boutique-Hotel.h37282059.Hotel-Information) > > [Somerset Grand Hanoi](https://www.expedia.co.uk/Hanoi-Hotels-Somerset-Grand-Hanoi.h1559027.Hotel-Information) > > [Stellar of the Seas](https://www.expedia.co.uk/Hanoi-Hotels-Stellar-Of-The-Seas.h30421154.Hotel-Information) > > [LUCIEN HANOI LAKESIDE HOTEL & ROOFTOP](https://www.expedia.co.uk/Hanoi-Hotels-OGallery-Classy-Hotel-Spa.h32682023.Hotel-Information) > > [Hanoi Daewoo Hotel](https://www.expedia.co.uk/Hanoi-Hotels-Hanoi-Daewoo-Hotel.h69101.Hotel-Information) > > [The Lapis Hotel](https://www.expedia.co.uk/Hanoi-Hotels-The-Lapis-Hotel.h17471570.Hotel-Information) > > [Pullman Danang Beach Resort](https://www.expedia.co.uk/Da-Nang-Hotels-Pullman-Danang-Beach-Resort.h3520339.Hotel-Information) > > [Hotel de l'Opera Hanoi - 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