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"Best things about this hotel is 1) the location, and in my opinion, the best part is 2) the staff! From start to finish of our stay, the staff went above and beyond every single time we needed assistance.. Thanks so much to Cara, Amy, Bobby, Jenny, James, and every single one who made our stay there memorable.. Oh, and the breakfast buffet was very good!! "

"This hotel may be rated as a Four star but the staff were five star. They were very helpful in arranging tours and the restaurants they suggested were great. The hotel is new, clean and comfortable. It is located in the old quarter of Hanoi where the traffic was crazy - more scooters than I have ever seen in my life and where people work and eat on the sidewalks during the day. If you want to be part of the action, this is a great location. Jimmi and his staff made our visit to Hanoi a great experience. "

"friendly service "

"Friendly staff. Big room. Clean. Easy to get around town. "

"The staff were very friendly and helpful. The rooms were clean and spacious. The breakfast was very nice and had a really good range of good. The location was handy for the old town and markets. Would recommend to anyone wanting to stay in Hanoi."

"One of our very best experiences in a hotel anywhere! "

"overall a fantastic stay. rooms were soundproof, though in the morning we could hear some of the incessant horning on the main street. breakfast food were ok with huge variety (e.g. pastries, cheese, korean, western and indian cuisine), and menu changed relatively frequently. however, the dining area had poor ventilation and we always ended up with the food smell on our clothes and hair."

"Our stay at the Hyatt was bliss! The 3 bedroom residence we booked was clean, modern, spacious with great views. The pool and beach were beautiful. Air con was great. We had a fabulous stay "

"Excellent location, staff was excellent. "