Ballroom

Reviews of GT Hotels Inn & Suites Extended Stay

3 out of 5
GT Hotels Inn & Suites Extended Stay
14173 Green Tree Blvd, Victorville, CA

Reviews

5.2
Rating 10 - Excellent. 174 out of 1001 reviews" "
Rating 8 - Good. 131 out of 1001 reviews" "
Rating 6 - Okay. 148 out of 1001 reviews" "
Rating 4 - Poor. 134 out of 1001 reviews" "
Rating 2 - Terrible. 414 out of 1001 reviews" "

5.4/10

Cleanliness

6.0/10

Staff & service

5.0/10

Amenities

5.0/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

10/10 Excellent

Martha

Travelled with family
Hassle free as I had no issues registering easy access to my room.
Stayed 1 night in May 2024
Response from GT Hotels Inn & Suites Management on 22 May 2024
Dear Martha,Thank you for sharing your positive experience! We're delighted to hear that your registration process was hassle-free and that you found it easy to access your room. Please let us know if there's anything else we can do to make your next stay even better.We look forward to welcoming you back in the future!Thank You,GT Hotels Inn & Suites Management

2/10 Terrible

EMMANUELA

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Super dirty . With a bloody bed bugs on the bed. Plus roaches and spiders all over the room. Plus dog pop and cat pop smelling everywhere inside the. Plus pets peepee. Very disgusting.
Response from GT Hotels Inn & Suites Management on 17 May 2024
Dear Emmanuela,We're deeply sorry for the unacceptable conditions you experienced. This falls short of our standards. Immediate action will be taken to address cleanliness and pest issues to prevent recurrence. Your feedback is crucial, and we'll ensure future guests won't face similar problems. Please accept our sincerest apologies and reach out for further assistance. We hope for the chance to restore your trust and provide a vastly improved experience.Sincerely,GT Hotels Inn & Suites Management

8/10 Good

Kennard

Disliked: Amenities
It was coo
Stayed 1 night in Mar 2024
Response from GT Hotels Inn & Suites Management on 3 May 2024
Dear Kennard,Thank you for your feedback! We're glad to hear that you found your stay with us to be cool. If there's anything specific you enjoyed or if there's anything we can do to make your next stay even better, please feel free to let us know. We appreciate your patronage and look forward to welcoming you back in the future!Thank You,GT Hotels Inn & Suites Management

2/10 Terrible

autumn

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst motel I've ever seen, and I'm on the road working every week, so I stay in a lot of hotels/motels. This place is dirty, sketchy, and down right gross. I wouldnt recomend it to anyone.
Stayed 4 nights in Apr 2024
Response from GT Hotels Inn & Suites Management on 2 May 2024
Dear Autumn,We're genuinely sorry to hear about your disappointing experience. Maintaining cleanliness and providing a comfortable environment for our guests is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable, and we take it very seriously. We will address the issues you've raised immediately to ensure that such concerns are rectified. Please accept our sincerest apologies for the inconvenience you faced. We appreciate your honesty as it helps us improve. If there's anything specific you'd like to share or anything we can do to make things right, please don't hesitate to reach out.Sincerely,GT Hotels Inn & Suites Management

2/10 Terrible

Davonn

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The place is just real old. Lotta water damage in the room real bad odor bathroom was not clean.
Stayed 1 night in Apr 2024
Response from GT Hotels Inn & Suites Management on 30 Apr 2024
Dear Davonn,We're genuinely sorry for the disappointment you experienced during your stay. It's unacceptable that our accommodations didn't meet your expectations due to the property's age, water damage, odor, and cleanliness issues in the bathroom. Your feedback is crucial; we're taking immediate steps to address these concerns. Please accept our sincerest apologies for any inconvenience caused. We're committed to making improvements to ensure a more comfortable experience for our guests in the future. If you'd like to discuss your experience further or if there's anything else we can do to make amends, please get in touch with us directly.Sincerely,GT Hotels Inn & Suites Management

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GT Hotels Inn & Suites Management on 30 Apr 2024
Dear Laura,Thank you for the review. We apologize for any inconvenience you faced while staying at our hotel. We would love to know about your experience to ensure it doesn't happen again. Thanks for visiting GT Hotels Inn & Suites.Sincerely,GT Hotels Inn & Suites Management

2/10 Terrible

Cordelia

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property had roaches heating went out frig in room didn’t work had to begged maid for clean items under bed never clean sheets was dirty when came I had to ask my friends to help me make room more suitable I switched rooms thinking next room might be better but not Please don’t send any person to this place if I could give it a zero I would
Stayed 1 night in Apr 2024
Response from GT Hotels Inn & Suites Management on 26 Apr 2024
Dear Cordelia,We're sincerely sorry to hear about your disappointing experience during your stay at our property. Your feedback is alarming and does not reflect the standards we strive to maintain. Our top priority is providing a clean and comfortable environment for our guests, and we sincerely apologize for falling short of this expectation. We take reports of pests and maintenance issues very seriously and address these concerns immediately to ensure they are resolved for future guests. Please accept our sincerest apologies for any distress or inconvenience caused. If there's anything further we can do to address your concerns or make amends, and please don't hesitate to reach out to us directly. We appreciate your honesty and hope to have the opportunity to regain your trust in the future.Sincerely,GT Hotels Inn & Suites Management

10/10 Excellent

Hazel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hospitality
Stayed 1 night in Apr 2024
Response from GT Hotels Inn & Suites Management on 25 Apr 2024
Dear Hazel,We're thrilled to hear that you appreciated our hospitality! Providing exceptional service to our guests is at the heart of what we do, and we're delighted that you had a positive experience with us. Your satisfaction is our top priority, and we're grateful for your kind words. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic experience in the future!Thank You,GT Hotels Inn & Suites Management

2/10 Terrible

EMMANUELA

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very terrible. With horrible staffs.very dirty hotel.
Stayed 1 night in Mar 2024
Response from GT Hotels Inn & Suites Management on 25 Apr 2024
Dear Emmanuela,We sincerely apologize for the subpar experience you had at our hotel. Maintaining cleanliness and providing exceptional service are our top priorities, and we deeply regret that we failed to meet your expectations in these areas. Your feedback is invaluable, and we're committed to addressing the issues you've highlighted promptly and thoroughly. We assure you that we'll take immediate action to improve our standards and ensure that all guests receive the high-quality experience they deserve. Please accept our apologies for any inconvenience or discomfort you endured during your stay. If there's anything further we can do to address your concerns or make amends, please don't hesitate to contact us directly. We appreciate your honesty and hope for the opportunity to regain your trust in the future.Sincerely,GT Hotels Inn & Suites Management

2/10 Terrible

EMMANUELA

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog pop and cat pop inside the room. Rooms stinks like hell. AC is not working. Heater is not working. Fridge full of roaches, and Roaches in the microwave. Staffs are so rude.
Stayed 1 night in Mar 2024
Response from GT Hotels Inn & Suites Management on 25 Apr 2024
Dear Emmanuela,I'm deeply sorry to hear about your experience at our hotel. Your feedback is alarming and does not reflect the standards we strive to maintain. Providing a clean and comfortable environment for our guests is paramount, and we're truly disappointed to learn that we failed to meet these expectations during your stay. We take cleanliness and guest satisfaction seriously and will investigate this matter thoroughly to address and rectify the issues you've mentioned. Additionally, we'll be addressing the behavior of our staff to ensure all guests are treated with the utmost respect and courtesy. Please accept our sincerest apologies for any inconvenience or discomfort you experienced. If you'd like to discuss your concerns further or if there's anything specific we can do to address them, please don't hesitate to contact us directly. We appreciate your honesty, and we hope to have the opportunity to regain your trust in the future.Sincerely,GT Hotels Inn & Suites Management

2/10 Terrible

EMMANUELA

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disgusting hotel. So dirty. And the staffs there are so rude.
Stayed 1 night in Feb 2024
Response from GT Hotels Inn & Suites Management on 25 Apr 2024
Dear Emmanuela,We're genuinely sorry to hear about your experience at our hotel. Providing a clean and welcoming environment and courteous service is our top priority, and we're disappointed to learn that we fell short of meeting your expectations. Your feedback is precious to us, and we'll address the issues you mentioned with our team to ensure improvements are made. Please accept our sincerest apologies for any inconvenience or discomfort you experienced during your stay. If you'd like to discuss your concerns further or if there's anything specific we can do to address them, please don't hesitate to contact us directly. We appreciate your honesty and hope to have the opportunity to regain your trust in the future.Sincerely,GT Hotels Inn & Suites Management

2/10 Terrible

Victoria

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from GT Hotels Inn & Suites Management on 25 Apr 2024
Dear Victoria,Thank you for taking the time to rate your stay. We apologize for any inconvenience and hope you give us another chance to deliver you the best-in-class hospitality we are recognized for. Sincerely,GT Hotels Inn & Suites Management

4/10 Poor

Azraq

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GT Hotels Inn & Suites Management on 24 Apr 2024
Dear Azraq,Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay.  We would love to know what went wrong during your visit to ensure a better experience for all our guests.Sincerely,GT Hotels Inn & Suites Management

2/10 Terrible

Leslie

Never stayed but got charged
Stayed 1 night in Apr 2024
Response from GT Hotels Inn & Suites Management on 24 Apr 2024
Dear Leslie,We apologize for any confusion or inconvenience regarding the charge you received despite not staying with us. This is certainly not the experience we aim to provide. Please get in touch with our customer service team as soon as possible with your booking details so we can investigate and rectify the situation promptly. Your satisfaction is important to us, and we're here to assist you in resolving this matter. Thank you for bringing this to our attention, and we appreciate your understanding.Sincerely,GT Hotels Inn & Suites Management

2/10 Terrible

Ryan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden deposit fee...terrible terrible cleanliness /health code unworthy. Health hazard. Bugs bugs bugs from check in until I left midway thru the early morning due to pesty insects. Not just one or two, I'm talking hordes with no fear of light or being smushed by bottom of my shoe. Light on light off made no difference. Can even hear them walking ,while lights off . filth. Ive roomed there before, nothing ever like in this room. Did I do something to piss staff off? Why would they rent this room to me?? Scared to ever comeback part by insects, part by my review aftermath. Expedia don't you screen properties before you represent them for safety and cleanliness? Wow
Stayed 1 night in Apr 2024
Response from GT Hotels Inn & Suites Management on 18 Apr 2024
Dear Ryan,We're sincerely sorry for the unacceptable experience you had during your stay. Your description of the cleanliness and presence of insects is alarming and falls well below our standards. We take hygiene and guest satisfaction seriously and'll address these issues urgently to rectify them. There's no excuse for such conditions, and we'll investigate why this occurred and take appropriate action. Your concerns about the deposit fee and Expedia's screening process are noted, and we'll review our procedures to prevent such issues in the future. Please accept our sincerest apologies, and we hope to have the chance to make this right and regain your trust.Sincerely,GT Hotels Inn & Suites Management

2/10 Terrible

Nelson

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed there for 30min and left couldn’t be there due to how dirty it was
Stayed 1 night in Apr 2024
Response from GT Hotels Inn & Suites Management on 16 Apr 2024
Dear Nelson,We're sorry to hear about your disappointing experience during your short stay with us. Please accept our sincerest apologies for any inconvenience or discomfort caused by cleanliness issues. Maintaining a clean and inviting environment for our guests is of utmost importance to us, and we regret that we did not meet your expectations. Your feedback is invaluable, and we will immediately address these concerns to ensure they are rectified. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future. If you have any further concerns or questions, please don't hesitate to contact us.Sincerely,GT Hotels Inn & Suites Management

2/10 Terrible

Angelica

Disliked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from GT Hotels Inn & Suites Management on 16 Apr 2024
Dear Angelica,Thank you for the review. We apologize for any inconvenience you faced while staying at our hotel. We would love to know about your experience to ensure it doesn't happen again. Thanks for visiting GT Hotels Inn & Suites.Thank You,GT Hotels Inn & Suites Management

4/10 Poor

Dot

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
It was close to city.
Stayed 2 nights in Apr 2024
Response from GT Hotels Inn & Suites Management on 15 Apr 2024
Dear Dot,We're glad to hear that our hotel's proximity to the city was convenient for you. While we're pleased that our location suited your needs, we sincerely apologize for the shortcomings you experienced during your stay. Your feedback is invaluable, and we'll work diligently to address the issues you've raised to ensure a better experience for our guests in the future. If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to let us know. We truly appreciate your understanding and hope to have the opportunity to regain your trust in the future.Thank You,GT Hotels Inn & Suites Management

2/10 Terrible

rs

Disliked: Cleanliness, amenities, property conditions & facilities
Roaches, crime and everything else. Good times
Stayed 2 nights in Apr 2024
Response from GT Hotels on 9 Apr 2024
Thank you for the feedback

2/10 Terrible

Cordelia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GT Hotels Inn & Suites Management on 11 Apr 2024
Dear Cordelia,Thank you for the review. We apologize for any inconvenience you faced while staying at our hotel. We would love to know about your experience to ensure it doesn't happen again. Thanks for visiting GT Hotels Inn & Suites.Thank You,GT Hotels Inn & Suites Management

10/10 Excellent

Cristian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was definitely a good place to stay, spacious rooms and nice interior design.
Stayed 1 night in Apr 2024
Response from GT Hotels on 9 Apr 2024
Thank you for the feedback glad you enjoyed your stay

2/10 Terrible

Yolanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GT Hotels on 9 Apr 2024
Thank you for the feedback

6/10 Okay

Leslie

The shpwer didnt work
Stayed 1 night in Apr 2024
Response from GT Hotels Inn & Suites Management on 5 Apr 2024
Dear Leslie,We apologize for the inconvenience you experienced with the shower during your stay. Your comfort and satisfaction are important to us, and we regret that we fell short of meeting your expectations in this regard. Please know that we take such matters seriously, and we will address the issue promptly to ensure that it is resolved for future guests. If there's anything else we can do to make amends for the inconvenience you faced, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for a more positive experience in the future. Thank you for bringing this matter to our attention.Sincerely,GT Hotels Inn & Suites Management

4/10 Poor

Bruce

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The absolute worst room that I have ever been at
Stayed 1 night in Jan 2024
Response from GT Hotels on 2 Apr 2024
Thank you for the feedback we apologize for any inconveniences

6/10 Okay

Laurie

Its a affordablr
Stayed 1 night in Mar 2024
Response from GT Hotels on 2 Apr 2024
Thank you for the feedback

4/10 Poor

Janee

Travelled with partner
Disliked: Cleanliness
Stayed 3 nights in Mar 2024
Response from GT Hotels on 2 Apr 2024
Thank you for the feedback

2/10 Terrible

HONGYAN

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GT Hotels on 2 Apr 2024
Thank you for the feedback

2/10 Terrible

Eric

Travelled with group
Disliked: Staff & service
The front desk claims to be open 24 hours but when our room key was not working at 5 am they were nowhere to be found. After looking online for hours outside our hotel room, we came to find out this is not an isolated incident and actually happens often. It seems like a management issue to me because when there is no one scheduled to work overnight at a facility that claims to be 24 hours you will have emergencies like this. We had to sleep in our car which was extremely uncomfortable and when I requested a refund for the night we were unable to get into our room, I was denied a refund. Additionally, when we requested more towels for our room, they took the ones we had and did not bring any new ones so then we had no towels at all. Finally, the sheets and pillows had hair all over them on both beds when we initially checked our hotel room, indicating that it is unlikely they were washed. I am extremely disappointed and I am sure I will never stay here again. Worst experience I've ever had.
Stayed 3 nights in Mar 2024
Response from GT Hotels Inn & Suites Management on 18 Apr 2024
Dear Eric,We sincerely apologize for the multiple issues you encountered during your stay. Our 24-hour front desk availability should have been consistent, and we regret any inconvenience caused. Your concerns about cleanliness and towel availability are unacceptable and will be addressed with our team immediately. We understand your disappointment and will review our refund policy to ensure fairness. Rest assured, we're committed to improving and providing a better experience for our guests. Your feedback is invaluable, and we hope to have the opportunity to regain your trust in the future. If you have further concerns, please contact us directly.Sincerely,GT Hotels Inn & Suites Management

10/10 Excellent

Cristian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can get availability and reliability at a low price, room was spacious and comfortable.
Stayed 1 night in Mar 2024
Response from GT Hotels on 23 Mar 2024
Thank you for the feedback glad you enjoyed your stay see you again soon.

10/10 Excellent

Cristian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious and comfortable.
Stayed 1 night in Mar 2024
Response from GT Hotels Inn & Suites Management on 21 Mar 2024
Dear Cristian,We're thrilled to hear that you found our rooms spacious and comfortable during your stay!  Our top priority is providing a relaxing and enjoyable experience for our guests.  Your satisfaction means the world to us, and we're delighted you had a comfortable stay with us.  Thank you for choosing to stay at our hotel, and we look forward to welcoming you back for another beautiful experience in the future!Thank You,GT Hotels Inn & Suites Management

10/10 Excellent

Cristian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious and comfortable.
Stayed 1 night in Mar 2024
Response from GT Hotels on 20 Mar 2024
Thank you for the feedback

2/10 Terrible

Diego

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Other guest were very inconsiderate. Slamming doors all night . Couples fighting outside. YELLING at 3-5 am on and off inside. Then outside then back inside. I even have a video. Kept me up so really just was a big inconvenience and waste of money
Stayed 1 night in Mar 2024
Response from GT Hotels on 15 Mar 2024
Thank you the feedback we will look into this matter immediately. We apologize for any inconveniences

2/10 Terrible

Ingrid

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Super smelly and dirty. A lot of noise going on at night.
Stayed 1 night in Mar 2024
Response from GT Hotels on 12 Mar 2024
Thank you for the feedback we will look into this matter immediately

6/10 Okay

Leslie

Ok
Stayed 1 night in Mar 2024
Response from GT Hotels on 12 Mar 2024
Thank you for the feedback

2/10 Terrible

Craig

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Did not like property room was not clean roaches coming out the sink and bath tub loss of water and power for over three hours that not good for people going on vacation.
Stayed 7 nights in Mar 2024
Response from GT Hotels on 9 Mar 2024
Thank you for the feedback we apologize for any inconveniences we had an emergency which was out of our hands we tried our best in restoring services in a timely manner.

10/10 Excellent

Michael

Stayed 1 night in Feb 2024
Response from GT Hotels on 26 Mar 2024
Thank you for the feedback glad you enjoyed your stay

10/10 Excellent

Cristian

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was able to get a room last minute with ease and the staff was helpful and friendly.
Stayed 1 night in Feb 2024
Response from GT Hotels on 5 Mar 2024
Thank you for the feedback glad you enjoyed your stay

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GT Hotels on 5 Mar 2024
Thank you for the feedback

8/10 Good

Mindy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are really nice and room was cheap and clean as well as close to town :) ty again hreat job staff!!
Stayed 1 night in Feb 2024
Response from GT Hotels on 2 Mar 2024
Thank you for the feedback glad you enjoyed your stay

6/10 Okay

Leslie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GT Hotels on 1 Mar 2024
Thank you for the feedback

6/10 Okay

Denee

Disliked: Amenities
Was a little dirtier then normal
Stayed 1 night in Feb 2024
Response from GT Hotels on 2 Mar 2024
Thank you for the feedback

10/10 Excellent

raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GT Hotels on 1 Mar 2024
Thank you enjoyed your stay

6/10 Okay

Leslie

Disliked: Cleanliness, staff & service, property conditions & facilities
Cheap but ran down
Stayed 1 night in Feb 2024
Response from GT Hotels on 28 Feb 2024
Thank you for the feedback

10/10 Excellent

Leslie

Disliked: Staff & service, amenities
Roach problem
Stayed 2 nights in Feb 2024
Response from GT Hotels on 28 Feb 2024
Thank you for the feedback we will look into this issue immediately.

10/10 Excellent

Charles

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from GT Hotels on 28 Feb 2024
Thank you for the feedback

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 5 nights in Feb 2024
Response from GT Hotels on 28 Feb 2024
Thank you for the feedback see you again soon

4/10 Poor

Brenda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GT Hotels on 28 Feb 2024
Thank you for the feedback

2/10 Terrible

EMMANUELA

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GT Hotels on 28 Feb 2024
Thank you for the feedback

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GT Hotels on 28 Feb 2024
Thank you for the feedback we are glad you enjoyed your stay

2/10 Terrible

EMMANUELA

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GT Hotels on 28 Feb 2024
Thank you for the feedback