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"The staff and location were great "

"The staff and location was great "

"I chose this hotel for two reasons, the location near the turtle lake two blocks away and the boutique style with balconies and hot tubs in the suites. We booked two balcony suites with tubs and used the hot tubs almost every nigiht. The best thing about this hotel, though is neither of those things. When you arrive, the hotel staff immediately sets themselves apart from the competition. We were greeted from the first arrival at the curb by "Bob" and the rest of the staff including Anh, Hugo and others. There are times when the entire staff escorted us in to the hotel and made us feel like family to them. It was my father's 82nd birthday and he was in a wheel chair. I was concerned that the front stairs would be a problem, but the staff broght him up any time we left and he loved them!! When it came time to leave, my father didn't want to leave. We immediately booked for this November for the same rooms. The view is stunning and you can see Turtle Lake two blocks away. The rooms are immaculately clean and the bathroom is fun with both tub and stnad up shower. Very roomy compared to chain type larger hotels. Our room was 600+ sq. foot. That is bigger than my apartment in Dental; School at Iowa. The spa entertained my wife and my father's caretaker while my father and I enjoyed an outside massage across the street at Mai Bo. She was able to do in room massage arrangements later. Just ask "Bob' at the front desk for anything and it would suddently appear!!! "

"Breakfast was excellent Very helpful "

"I always come back here "

"The staff were extremely helpful and friendly. The room was spacious and clean, if not dated. Good AC and breakfast."

"​We stayed at Hotel du Lac Signature for one night before traveling to Sapa, and it was absolutely perfect. Every detail—from the prime location and pristine rooms to the delicious breakfast and relaxing spa—exceeded our expectations. ​The staff were incredibly kind, but special thanks must go to the Guest Manager, Rose. Her exceptional service was truly commendable and made our stay stand out. Honestly, the service level here felt even superior to the 5-star Hotel de la Coupole we visited in Sapa. ​My spouse and I are already planning a return trip to Hanoi just to stay here again. Highly recommended!"

"All lights were on when I got in the room and after 20 minutes of search I couldn't find all the switches... The rain shower pressure was not enough. Those two things unfortunately made it hard for me to rate the hotel and room High even though all the potential is there"

"The Oriental Jade is a beautiful boutique hotel. While we there only one night, our experience was quite memorable. We checked in late and headed to the rooftop bar for a late night snack and a nightcap. The views of Hanoi and the lake were amazing. The grilled chicken skewers were very tasty and the cocktails were too. We needed to leave early morning so the staff made arrangements for us to get early access (15 minutes) for breakfast. Due to a scheduling snafu with a tour operator, we were not able to be picked up at the hotel and told to walk 5 minutes with our heavy luggage to a meeting point. Harry, the bellman, insisted that he help us and walked our large suitcases and us to the meeting point which was about 600 meters away. That is service!! Our only regret is that we didn’t have more time there, so we will definitely book at this hotel on our next visit to Hanoi."