Buffet

Reviews of Hilton Urumqi

4.5 out of 5
Hilton Urumqi
1237 Hongguang Hill Road, Midong District, Urumqi, Xinjiang

Reviews

8.0

Very good

Rating 10 - Excellent. 14 out of 38 reviews" "
Rating 8 - Good. 16 out of 38 reviews" "
Rating 6 - Okay. 3 out of 38 reviews" "
Rating 4 - Poor. 4 out of 38 reviews" "
Rating 2 - Terrible. 1 out of 38 reviews" "

9.0/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Niyozkhon

Travelled with family
Liked: Amenities
Stayed 2 nights in Jan 2024
Response from Hilton Urumqi on 22 Jan 2024
Dear Hilton Guest,Greetings from Hilton Urumqi !Thank you for staying with us. We are very glad to know that our beautiful hotel and Team Members offered a high quality service to you, We are looking forward to welcome you and your family or friends back to our hotel in the not too distant future.Thank you again for your support and your comments provide great motivation to us.

6/10 Okay

Daolong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It is hard to get a Taxi.
Stayed 3 nights in Jun 2023
Response from Kathleen on 31 Jul 2023
Dear Hilton Guest,Warmer greetings from Hilton Urumqi!Thank you for staying in hotel and taking the time to share your experience with us, We are sincerely apologize for there had trouble to get a taxi during your stay. it's ture expecially during the peck time. Hotel's Conciage would like to help guest order a Taxi at any time. We hope that the next time you are in Urumqi you will consider staying with us again. Hilton Urumqi adjacent to the Xinjiang International Convention and Exhibition Center and located in the Hongguang Hill 4A level scenic spot, only 30 minutes from Urumqi International Airpot, we are looking forward to welcome you and your family or friends back to our hotel in the not too distant future.Yours sincerely,Marcom ManagerHilton Urumqi

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was clean and the staff service was great. We extended our stay at Hilton as our flights were canceled and the staff at reception helped us to extend our stay. The information counter staff also provided excellent assistance when we enquired about the transportation around Urumqi. I would definitely choose to stay at Hilton for my next holiday trip!
Stayed 2 nights in Dec 2019
Response from Kathleen on 3 Jul 2020
Dear Hilton Guest, Warmer greetings from Hilton Urumqi ! Thank you for staying in our hotel and taking the time to share your experience with us, We are very glad to know that our FO staff made your stay enjoyable, at the same time, We continue to cultivate excellence in the areas of services provided to our guests. Thank you again for your support and comments. We look forward to welcoming you and your family back in the not too distant future.

10/10 Excellent

K. Nalin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel with great service
Wonderful hotel with great service & most helpful staff.
Stayed 2 nights in Nov 2019
Response from Kathleen on 20 Nov 2019
Dear Hilton Guest, Greetings from Hilton Urumqi ! Thank you for staying with us on your recent visit to Urumqi and for taking the time to share your staying experience with us. We are very glad to know that our room, service brought good experience to you. Thank you again for your support and your comments provide great motivation to us.

8/10 Good

Stephen, London

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower was excellent. The hotel is in a very quiet area, next to a park, and felt a little isolated, being quite far from the city centre. Breakfast was prohibitively expensive.
Stayed 7 nights in Oct 2019
Response from Kathleen on 11 Nov 2019
Dear Hilton Guest, Greetings from Hilton Urumqi ! Thank you for staying with us and for taking the time to share your staying experience. We are very glad to know that you like our beautiful hotel. Hilton Urumqi adjacent to the Xinjiang International Convention and Exhibition Center and located in the Hongguang Hill 4A level scenic spot, only 30 minutes from Urumqi International Airpot, we are looking forward to welcom you and your family or friends back to our hotel in the not too distant future. Thank you again for your support and your comments provide great motivation to us. Yours sincerely

8/10 Good

Roderick

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch!! Five stars in every way. Likely the best hotel in Urumqi. The only drawback, if I am critical, is its location. It is a bit far away from the center of town, which is abt 10-11 km away.
Stayed 2 nights in Oct 2019
Response from Kathleen on 11 Nov 2019
Dear Hilton Guest, Thank you for staying with us. We are very glad to know that you like our beautiful hotel. Hilton Urumqi adjacent to the Xinjiang International Convention and Exhibition Center and located in the Hongguang Hill 4A level scenic spot, only 30 minutes from Urumqi International Airpot, only 23 minutes arrived Youhao business area. We are looking forward to welcom you and your family or friends back to our hotel in the not too distant future. Yours sincerely

4/10 Poor

STANLEY

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed stay
A very disappointed stay. Did expect the level of service is so poor . Definitely not Hilton standard. Room not ready when check in . Poor customer service. Room too warm as temperatures is unable to set. Change 3 rooms even still the same and finally give up. Unable to sleep well. It is only when I approach the duty manager I was properly attended to but the room definitely is not up to Hilton standard. For those who like to room to cool, I will suggest to stay here if you really need to and not in summer time!!
Stayed 1 night in Aug 2019
Response from Kathleen on 9 Aug 2019
Thank you for staying with us on your recent visit to Urumqi and for taking the time to share your staying experience. We are very sorry for room temperature was not cool enough, problem has been resolved, we are looking forward your coming, your comments help us to do better.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019
Response from Kathleen on 11 Aug 2019
非常感谢您入住乌鲁木齐希尔顿酒店,并给予我们如此积极的评价!很高兴得知我们美丽的酒店和友善的服务人员给您带去一次满意的入住体验,“提供与众不同的卓越体验,让每位宾客在每家酒店的每次住宿都倍感满意。”是我们希尔顿酒店人共同的愿景和追求的目标,我们一直为此不懈努力着。希尔顿全体员工热情期待您与亲朋好友的再次光临!

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Kathleen on 20 Jun 2019
Thank you for staying with us on your visit to Urumqi We are very glad to know that our staff and service helped make your visit enjoyable! Your score provide great motivation to our colleague. We look forward to welcoming you and your family or friends back to our hotel in the not too distant future.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Check out at 14:00 is the best way for me. Thanks so much!
Stayed 1 night in May 2019
Response from Kathleen on 20 Jun 2019
Thank you for staying with us on your visit to Urumqi. We are very glad to know that our staff and service helped make your visit enjoyable! Hotel check out time is 2pm, check in time is 3pm. your comments provide great motivation to our colleagues as we continue to cultivate excellence in the areas of services provided to our guests. Thank you again for your support.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Location is off, service as well.
I had paid a deposit in the beginning, after one day they asked me to increase the deposit, although I didn’t extend my stay. Reception couldn’t explain why, only that it should be increased. Aircon could not be regulated, it was 24 degrees in the room. Ceiling in the room was leaking water. Location is far away from anything else. Service in the dining hall is trying to deliver good service, rooms are spacious..
Stayed 3 nights in Apr 2019
Response from Kathleen on 13 Jun 2019
Dear Hilton Guest, Greetings from Hilton Urumqi ! Thank you for staying with us on your recent visit to Urumqi and for taking the time to share your staying experience with us. We are sorry to know that room had air-condition and leaking problem, we are very sorry about, it was delivered to our Engineering team, problems have been resolved, we hope you still would choose our hotel for your stay, your comments provide great motivation to our colleagues as we continue to cultivate excellence in the areas of services provided to our guests. Yours sincerely, Kathleen Ma Marcom Manager Hilton Urumqi

10/10 Excellent

Shah, Miami FL

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding service. Definitely the best hotel in Urumqi
Stayed 3 nights in Mar 2019
Response from Kathleen on 15 Apr 2019
Dear Hilton Guest, Greetings from Hilton Urumqi ! Thanks your stay and share your experience with us. We are glad to know that our beautiful hotel and staff make a good impression on you. We are looking forward to welcome you and your family or friends back to our hotel in the not too distant future.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Hotel looks nice. Staff is friendly. Room didn’t have AC. They provided a portable AC unit that didn’t work, it was a glorified fan. Lowest temperature we saw in the room was 28C(82F). Hottest was 31C (87F). The night before we had an early train to bring us out of town we requested a taxi from the concierge. The next morning the front desk told us the taxi was outside, however there was no taxi. We had to walk out to the street and hail a taxi, which took about 20min at 7AM Beijing time or 5AM their local time. We barely made our train. Most of the items on the menu are not available. Friend tried to order the creme brûlée. Waitor told us it took to long to make so we weren’t allowed to order it. Overall, a pretty miserable stay.

10/10 Excellent

MINGLIANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
good but too new
The facility is very very new and very good, but maybe it is too new, the "software" is still not perfect, such as bar, room temperature control, etc. But I would recommend to my friends anyway. Overall, it is a good hotel.
Stayed 2 nights in Mar 2018

10/10 Excellent

jh, beijing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Urumqi
New hotel, friendly staff, clean rooms with lots of amenities. Close to exhibition center and Buddha park. 25 minutes from airport.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with all you would expect from a brand new Hilton. Not fully open yet so can improve. Bit far away from the town centre.

8/10 Good

Hoi Man Summie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kathleen on 18 Sept 2023
尊敬的宾客,非常感谢您入住乌鲁木齐希尔顿酒店并给予我们评分,您评价让我们倍受鼓舞,也让我们从中了解到我们的不足之处,是您的支持与意见让我们越做越好,乌鲁木齐希尔顿酒店坐落于乌鲁木齐红光山4A级风景区,毗邻国际会展中心。酒店拥有宽敞舒适的客房383间,华丽舒适的金可儿床具、功能齐全的办公区域及高速宽带全面接入,风格迥异的三个餐厅和大堂吧、1300平方米的健身中心、多种规格的会议及宴会场地,为商务和休闲人士提供一流的设施及贴心服务,透过客房宽大的玻璃窗近可俯瞰城市风景,远可饱览天山群峰。酒店客人可免费使用地上地下约五百多个停车位,地上地下均配备电动汽车充电桩。酒店全体团队成员不断努力工作只为给您带去更高品质的服务体验,您积极的肯定是我们最大的动力。乌鲁木齐希尔顿酒店全体员工期待您再次光临。

10/10 Excellent

Xin

Liked: Cleanliness
Stayed 1 night in Dec 2021
Response from Kathleen on 21 Jan 2022
尊敬的宾客,非常感谢您选择乌鲁木齐希尔顿酒店作为下榻之处! 很荣幸得到向您传递希尔顿待客之道的机会。希尔顿酒店全体员工期待您的再次光临!

8/10 Good

Yao

Stayed 1 night in Apr 2020
Response from Kathleen on 1 Jun 2020
尊敬的宾客,非常感谢您入住乌鲁木齐希尔顿酒店,并给予我们如此积极的评价!“提供与众不同的卓越体验,让每位宾客在每家酒店的每次住宿都倍感满意。”是我们希尔顿酒店人共同的愿景和追求的目标,我们一直为此不懈努力着。希尔顿全体员工热情期待您与亲朋好友的再次光临!

10/10 Excellent

Jingrong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
极力推荐
前台尤其客气热情,通情达理,特意表扬。早餐非常好,有各种新疆特色美食。
Stayed 1 night in Dec 2019
Response from Kathleen on 3 Jul 2020
尊敬的宾客,非常感谢您入住乌鲁木齐希尔顿酒店。很高兴得知您喜欢我们丰富的早餐,希尔顿很重视早餐的品质及服务,早餐地点是一楼环境宽敞舒适的UCafe全日餐厅,品种包含中式及西式菜品近百余种,中式包括冷热菜、炸品、各类主食及新疆本地特色食品等,面类包括2种米粉,4种面条,并配以4种汤料,各式时令新鲜蔬菜及蘑菇类;西式包括各式沙拉、谷物麦片、面包、各种冷热饮品等等,完全满足国内外宾客对早餐的需求。除此之外,自助午餐及自助晚餐菜品丰富还有特惠活动,希望下次您入住时多品尝酒店的餐饮产品。酒店自有地上地下停车场共提供500个车位,无论您是自驾出游还是商务旅行,或是举办大型宴会及会议,均可享受免费停车服务,我们希尔顿全体员工期待您的再次光临!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
ほとんど英語が通じない烏魯木斉の中でしたが、ほぼ全スタッフ英語が通じ助かりました。朝食も美味しく、スタッフの方々の対応も素晴らしかったです。 お部屋の方も綺麗で快適でしたが、一点冷蔵庫が壊れていて開きませんでした。
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
クラブルームでしたが、朝食サービスがなかったのはやや残念です。
Stayed 3 nights in Sep 2019
Response from Kathleen on 11 Oct 2019
Dear Hilton Guest, Greetings from Hilton Urumqi ! Thank you for staying with us. We are very sorry to know that you didn't have a breakfast in our hotel, We offer a special breakfast price upon guest check in, you will love our nutritious and delicious breakfast, I am sure about that. Your comments provide great motivation to our colleagues. We look forward to welcoming you and your family or friends back to our hotel, hope we have opportunity to serve you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 6 nights in Jun 2019
Response from Kathleen on 4 Jul 2019
Thank you for taking the time to share your staying experience with us. We are very glad to know that our hotel and restaurant rought good experience to you, we are improving service always for brining best to our guest. Your comments provide great motivation to our colleagues. Thank you again for your support. We look forward to welcoming you and your family or friends back to our hotel in the not too distant future.

8/10 Good

Mingjun

Liked: Cleanliness, property conditions & facilities, room comfort
符合预期
硬件设施较好,早餐不错。开发票比较麻烦,最后也没开成
Stayed 1 night in Feb 2019

8/10 Good

lin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wifl常断线,其它都很好。目前,周边没有便利店等商业设施
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

还可以
希尔顿的装修风格适合出差商务人士,旅行的话没有想象中的好,不过很干净
Stayed 1 night in Sep 2018

8/10 Good

liming

一般
Stayed 1 night in Sep 2018

2/10 Terrible

Gloria, hong kong

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
This hotel is cheating and force you to pay
I booked 2 separate days before and after my travel to the northern. The first day, the staff gave me free upgrade offer when checkin, but charge me when checkout, I told it was free, the manager said he couldn’t find the checkin staff because he was on holiday. So the manager forced me to pay finally. And when I checkin again the second time after come back from the north, checkin staff gave me same upgrade offer, and I refused because my last experience.
Stayed 1 night in Aug 2018

10/10 Excellent

Gloria, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars standard hotel
We arrived in midnight due to flight delay, quick checkin and beautiful room
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
整体一般。1.酒店免费提供的咖啡和茶包若有消耗,理应在第二天晨间打扫时补给。但发现有两次没有给。应该是打扫时忘记了。虽然是小细节,但也是很重要的。2.同行伙伴在办理退房时,前台说损坏了洗手台的洗漱杯,但是若有损毁理应给主客确认并且签单告知价格,而不是只拍照片,并且直接替换杯子,直到退房时再做通知。
Stayed 4 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
乌鲁木齐最佳五星
乌鲁木齐最佳,标准国际五星的硬件和软件,适合商旅和休假,开业不久,人员培训都很到位。 因为同行的小伙伴不慎摔交,需要无障碍房,扫了一遍也就希尔顿满足要求,房间足够大,土耳其式卫生间配置。 早餐值得一提,品种齐全,典型汉餐/西餐口味,对于吃不惯清真的小伙伴真是太友好了。
Stayed 1 night in Oct 2017

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
空港からタクシーで45分ほどのホテル
受付スタッフの対応が非常に遅く、チェックイン、チェックアウトともに45分以上かかり、英語のことばづかいもとても失礼な言い方だった。おそらく英語の能力がとても限られているのだろうが、態度も上から目線だった。サービス業とは思えない。アメリカにある他都市のヒルトンホテルに宿泊したことがあるが、6~7回ほどあるが、ヒルトンとは思えないサービスレベルと対応に大変がっかりした。ベルキャプテンはまったく英語が話せなかった。空港へのシャトルバスサービスがない点にもがっかりした。

8/10 Good

Gen, 関西

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
付近はまだ開発中ですが・・・
場所が中国ウルムチと考えると最高に良いホテルです。防音もそこそこあり静かで快適でした。付近には大きな公園や寺院もがあり散歩にはさいてきでした。