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"Good location, helpful staff."

"Really excellent service in delightful hotel . Bath is a fascinating city and the hotel is easy walking distance from all the historical must sees and excellent range of restaurants ."

"Hotel condition and location really good however both being in our seventies, with two full sized suitcases, we were really surprised and seriously disappointed to have been given a half landing room having to lug our suitcases up and down six-seven stairs by ourselves!! Checkin clerk didn’t seem aware or concerned. "

"Excellent hotel. The Francis is beautifully decorated, the staff are most attentive, the property is quiet, immaculate and very comfortable."

"Bed was way too firm. Uncomfortable nights sleep. Bar food overpriced. First time staying here. Pool was smaller then we were led to believe "

"Merry small room,service was OK,team great,but,small rooms..."

"Good location. Friendly staff. "

"Centrally situated in the heart of Bath so ideal for looking around, shopping and transport (train and bus station less than 10 minutes away). Staff were welcoming and very friendly and the room was clean and well equipped."

"very good location for exploring Bath. Quiet at night. room spacious and had everything we needed. Complimentary fresh cookie at reception was a nice touch. Breakfasts good. All staff very friendly and helpful"