Urchfont Holidays from £231

We’ve just enjoyed a four night stay in Bristol heavily focused on shows at the Hippodrome. The flat was situated perfectly for easy walking to the venue, across to Cabot Circus and Broad Mead and also for exploring on foot further afield. The accommodation was extremely well furnished and decorated, very comfortable and well equipped. The beds were comfortable and the secure parking was excellent. Communications with the company were spot on, their instructions were easy to follow and slight problems were resolved in a very speedy and impressive manner. All in all this was a great trip made even better with superb accommodation.

Good location. Easy check in Rooms perfectly satisfactory (but a touch dated) Breakfast good It was hot weather during my stay but air conditioning was excellent

We went to Bristol Hippodrome in the evening so it’s great, walked just around the corner. One member of staff as we approached the desk said she was on a shift change and someone would be out straightaway! Didn’t happen so we ended up queuing all over again to see someone else. At 10:20pm, we returned from theatre to hotel and we could not have a coffee as machine was finished!!! All lights were still on and I’m sure had we been in their Miller & Carter restaurant we would have had one! Poor service for such a grand hotel. Barman was unapologetic. Rooms are quiet except for the usual thoughtless people slamming the bedroom door. Breakfast, no teaspoons with cup & saucers, tables weren’t cleared either all dishes on your table whilst you negotiated a space or empty tables left with dirty dishes on. We would stay again for convenience and car parking but maybe skip breakfast.

Great location for accessing the city centre, everything is easily walkable and the main bus stops are a few minutes walk. Rooms are a good size, clean, tidy with no noise. Breakfast is excellent and worth the cost to fill up for the day! Scrambled egg tasted a bit synthetic and we weren’t the only guests saying it and leaving theirs.

I stayed for one night and overall found the experience average, falling short of the 4-star Hilton standard I expected. On the positive side, the staff were friendly and helpful throughout, and the hotel was generally clean. Breakfast was very good with plenty of choice. The spa and pool facilities were a nice addition, with well-kept changing rooms. That said, there were several drawbacks. The hotel is showing its age, taps, units and fittings were stained, damaged, or not cleaned. Getting to the rooms was awkward, requiring you to go up a floor and then back down again, which felt odd/poor layout. The pool itself needs renovating, as tiles and walls are worn, and it felt overcrowded with members lane swimming alongside public swimming; a rotation system might make it more enjoyable for hotel guests. Noise was another issue. I could hear guests from nearby rooms, and even with windows closed, shouting children from a wedding party at 10:30pm were disruptive. The bed wasn’t comfortable, noisy and uncomfortable pillows, which sadly left both me and my partner with sore backs by morning. Check-in was also poor, more like an all-inclusive resort queue, with about 10 people waiting and no real welcome or information about hotel bars, evening food, or family-friendly options. Overall, while the breakfast, rooms to a good decor standard and staff were great, the noise levels, tired facilities, and uncomfortable sleep meant the stay did not justify the price.