Search Upper Helmsley Aparthotels

"Excellent breakfast menu "

"Great "

"Very helpful and approachable staff, clean pleasant room and super breakfast. We also enjoyed the bar meals. "

"Rooms were nice and big, I had a fab view across the water. Little dated and could do with a minor revamp, but that’s fine. Staff were nice in the hotel. Breakfast was very nice and good for the price (although dining room was a bit difficult to find) Service was slow in the bar area for evening meal, didn’t feel overly welcoming. Food was nice but they made a mistake with a nut allergy that I declared. This was handled really well by the manager - he was apologetic, handled it with the kitchen staff, and replaced & comped our meal. I was absolutely fine and I’m pleased with how it was managed in the end, but more attention needs to be given in the kitchen to stuff like this. Location was good, easy for us to walk to and from to get to everywhere we wanted to in York. "

"The lobby and bar are lovely but when you get to the bedrooms i can only describe them as basic and in our room was a stale beer smell. You did get used to it when in the room but every time you entered the room it was like a slap in the face. We stayed for three days and the second day room service didnt come until 5.30pm when i was just getting intobthe shower to go out at night time and 20 minutes later when asking reception to let them know they can service the room and they had left the following day we were checking out and for some reason room service woke us up rather than servicing the room after we had checked out. We are also appauled that the carpark is £25 per night on top of the stay. I feel thisbis rediculous and stinks of money grabbing rather than helping patrons of the hotel who have already paid to stay at the hotel. The shower was powerful and i liked that but all in all I would say our stay was bang average and i left feeling very disapointed. I will not be staying here again. "

"There was no parking but advertisement says parking , hotel room overlooking a building site , toilet smelling of drains , but apart from that the stay was good"

"Excellent stay from start to finish. Easy and smooth check in with good communication beforehand regarding my specific needs due to disability. Room was super, well laid out and spacious. Bathroom was modern and designed for disabled use. We ate in the on site restaurant 2 nights out of 3 during our stay. Food was really exceptional given it’s a chain hotel. The seabass I had the first evening was really flavourful and the couscous and roasted veg with it was the perfect combination to go with it. I had the crab ravioli the second evening and that was just amazing. Breakfast was buffet style with a wide range of pastries, bread, cereals, fresh fruits and juice in addition to everything you could possibly want in the hot selections. I used the spa facilities both days enjoying a pedicure and a body massage. The massage left me floating and I would highly recommend them. My only gripe would be the treatment rooms are very small and really doesn’t give you much room for manoeuvre! Don’t let that detract you from the treatments on offer though and the therapists are extremely friendly and good at what they do. All in all I have no hesitation in recommending a stay here and we will certainly return, hopefully sooner rather than later. Thank you again for a wonderful stay. "

"Clean, efficient and great location."

"Good location for a one night stay, breakfast good quality food ."