Search Hotels Near University Arena, Kalamazoo

"Our room door wouldn't lock. Didn't need a key to get in. Just pushed on door and it opened. Went down and told the front desk and she just acted dumb founded. Second time I went and complained I asked for a different room which she said there was none and then I asked to speak to a manager which she said wasn't there in the evenings and that she would try it and get maintenance there to look at it. Maintenance never showed we tried getting it to lock on our own but it was too messed up so we got no sleep because anytime we heard something in the hallway we were worried somebody was going to come in. As of date still no phone call received from manager"

"Room was very clean. "

"The staff here was like being at home. Marlene and her team set the bar for guest appreciation. From the front desk greeting to folllow up in the bar restaraunt we felt like we were invited to dinner and drinks. Frank the bar tender served us dinner and even cheese cake in the lounge area. Food was excellent both dinner and breakfast. Everything in the room worked and was spotless. Add this one to your stay here list"

"We enjoyed our stay, will book again in the future "

"When I arrived the room I was provided was not clean and had to get a new room. "

"The TV was not working properly; the first night the Chromecast wouldn't work and the second night the TV was not loading programming."

"The front-desk staff were very friendly. One of the staff, Zeus, was especially nice and welcoming. He even gave us a free room upgrade, which was very nice! The breakfast was very good and had a lot of options. I liked the yogurt bar and scones...something which I haven't seen in a lot of breakfast buffets. I wish they would have had a microwave; however, to warm up the scones since they were cold. The only reason I gave 4-stars, and not 5, is because I think the room could have been cleaner. The carpet in our room had a smell; as well as the comforters/sheets in one of the bedrooms had a smell like it wasn't dried properly. Other than that, we had a nice stay."

"Nice "

"Overall breakfast was standard. However, there was cereal but no bowls."