Title: Premier Inn Tuxtla Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Premier Inn Tuxtla Central Tuxtla Gutierrez hotel connected to a shopping centre, steps from Joyyo Mayu Park ## Photo gallery for Premier Inn Tuxtla ![Gym - Premier Inn Tuxtla (Tuxtla Gutierrez)](https://images.trvl-media.com/lodging/12000000/11720000/11718200/11718101/b3d2b532.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Meeting facility - Premier Inn Tuxtla (Tuxtla Gutierrez)](https://images.trvl-media.com/lodging/12000000/11720000/11718200/11718101/cc7bc366.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Indoor pool - Premier Inn Tuxtla (Tuxtla Gutierrez)](https://images.trvl-media.com/lodging/12000000/11720000/11718200/11718101/921bc202.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - Premier Inn Tuxtla (Tuxtla Gutierrez)](https://images.trvl-media.com/lodging/12000000/11720000/11718200/11718101/0ca378be.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium bedding, in-room safe, blackout curtains, soundproofing - Premier Inn Tuxtla (Tuxtla Gutierrez)](https://images.trvl-media.com/lodging/12000000/11720000/11718200/11718101/77476d61.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Premier Inn Tuxtla offers comfort and convenience near Joyyo Mayu Park. Guests enjoy a continental breakfast and on-site shopping. After visiting Plaza las Americas or working out in the gym, relax at the bar or indoor pool. ## Reviews 7.8 Good ## Popular amenities - Bar - Parking available - Pool - Breakfast included - Gym - Housekeeping £37 includes taxes & fees 13 Jan - 14 Jan 2026 ## Room options ### Check availability for these dates Tonight [Dec 14 - Dec 15](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=11718101&PinnedHotelID=11718101&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=11718101&PinnedHotelID=11718101&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 15 - Dec 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=11718101&PinnedHotelID=11718101&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=11718101&PinnedHotelID=11718101&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 19 - Dec 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=11718101&PinnedHotelID=11718101&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=11718101&PinnedHotelID=11718101&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=11718101&PinnedHotelID=11718101&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=11718101&PinnedHotelID=11718101&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 6 of 6 rooms ### View all photos for Standard Room, 1 King Bed ![Premium bedding, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/12000000/11720000/11718200/11718101/w1292h980x0y42-a5506aa1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed ### Highlights Soundproofed Air conditioning Flat-screen TV Blackout curtains Premium bedding Hairdryer Private bathroom Free bottled water - 194 sq ft - City view - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 2 Double Beds ![Premium bedding, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/12000000/11720000/11718200/11718101/77476d61.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds ### Highlights Soundproofed Air conditioning Free cots/infant beds Flat-screen TV Blackout curtains Premium bedding Hairdryer Private bathroom - 194 sq ft - City view - Sleeps 4 - 2 Double Beds ### View all photos for Room Standard ![Premium bedding, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/12000000/11720000/11718200/11718101/ff55b0d5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard - 226 sq ft - Sleeps 2 ### View all photos for Double Room Standard ![Premium bedding, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/12000000/11720000/11718200/11718101/cbb414b4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Standard - 226 sq ft - Sleeps 2 ### View all photos for Triple Room Standard ![Premium bedding, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/12000000/11720000/11718200/11718101/760a83ca.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room Standard - 226 sq ft - Sleeps 3 ### View all photos for Quadruple Room Standard ![Premium bedding, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/12000000/11720000/11718200/11718101/29975606.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room Standard - 226 sq ft - Sleeps 4 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTuxtla-Gutierrez-Hotels-Sleep-Inn-Tuxtla-Gutierrez.h11718101.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTuxtla-Gutierrez-Hotels-Sleep-Inn-Tuxtla-Gutierrez.h11718101.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C16.76347%2C-93.14134&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=z6ggGBVW9yzUbaPsyeWfc31zLcw=) 5A Norte Poniente 2650, Plaza Las Américas, Tuxtla Gutierrez, CHIS, 29060 #### What's nearby - Plaza las Americas Shopping Mall \- 2 min walk \- 0.1 miles - Joyyo Mayu Park \- 2 min walk \- 0.1 miles - Cana Hueca Park \- 5 min walk \- 0.3 miles - Marimba Park \- 3 min drive \- 1.4 miles - Plaza Crystal Shopping Mall \- 3 min drive \- 1.6 miles #### Getting around - Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 49 min drive #### Restaurants - ‪A TAKEAR! - ‬3 min walk - ‪Toks - ‬3 min walk - ‪Zicaleta Roof Top - ‬8 min walk - ‪Montaditos Galera Mexicana - ‬2 min walk - ‪McDonald's - ‬1 min walk ## About this property ### Premier Inn Tuxtla Hotel near Plaza las Americas Shopping Mall Located close to Joyyo Mayu Park and Cana Hueca Park, Premier Inn Tuxtla provides free continental breakfast, a shopping centre on-site and a bar. Free in-room WiFi is available to all guests, along with a gym and a 24-hour business centre. Other perks include: - An indoor pool - Self-parking (surcharge), express check-out and express check-in - Free newspapers, coworking spaces and a banquet hall - Luggage storage, 5 meeting rooms and wedding services Room features All 125 rooms have comforts such as premium bedding and air conditioning, in addition to thoughtful touches such as free WiFi and safes. Extra amenities include: - Bathrooms with showers and free toiletries - 32-inch flat-screen TVs with cable channels - Coffee/tea makers, daily housekeeping and phones ## Similar properties ![Restaurant](https://images.trvl-media.com/lodging/17000000/16490000/16489900/16489829/0efff81c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Chiapas Hotel Express Tuxtla Gutierrez - Breakfast included - Free WiFi - Restaurant - Air conditioning 8.2 Very good 229 reviews £30 includes taxes & fees 2 Jan - 3 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-03&selected=16489829&PinnedHotelID=16489829&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/4000000/3090000/3089200/3089177/eacaf9d5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel San Miguel Tuxtla Gutierrez - Breakfast included - Parking included - Free WiFi - Restaurant 8.4 Very good 185 reviews £34 includes taxes & fees 15 Dec - 16 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=3089177&PinnedHotelID=3089177&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/2000000/1770000/1766700/1766634/0b64ec63.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Vista Inn Premium Tuxtla Gutierrez - 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25 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=8099479&PinnedHotelID=8099479&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/5000000/4810000/4804600/4804506/a0c8a2fa.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### City Express Junior by Marriott Tuxtla Gutiérrez Poliforum Tuxtla Gutierrez - Breakfast included - Parking included - Free WiFi - Air conditioning 8.6 Excellent 654 reviews £34 includes taxes & fees 27 Dec - 28 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-27&endDate=2025-12-28&selected=4804506&PinnedHotelID=4804506&HadPinnedHotel=true®ionId=-1&adults=2) ![Staircase](https://images.trvl-media.com/lodging/10000000/9700000/9697800/9697776/2a43ec85.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Diverxo Hotel & Villas Tuxtla Gutierrez - Free WiFi - Restaurant - Air conditioning - Gym 9.2 Wonderful 247 reviews £31 includes taxes & fees 13 Jan - 14 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=9697776&PinnedHotelID=9697776&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/9000000/8070000/8064400/8064311/8071960f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Maria Eugenia Tuxtla Gutierrez Tuxtla Gutierrez - Pool - Parking included - Free WiFi - Restaurant 7.6 Good 300 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=8064311&PinnedHotelID=8064311&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/33000000/32470000/32467500/32467451/2a249efe.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Palace Inn Tuxtla Gutierrez - Pool - Kids pool - Parking included - Free WiFi 8.6 Excellent 520 reviews £37 includes taxes & fees 22 Dec - 23 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-22&endDate=2025-12-23&selected=32467451&PinnedHotelID=32467451&HadPinnedHotel=true®ionId=-1&adults=2) ![Free daily full breakfast ](https://images.trvl-media.com/lodging/2000000/1410000/1402700/1402656/46eb5e3d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### City Express by Marriott Tuxtla Gutierrez Tuxtla Gutierrez - Pool - Breakfast included - Pet-friendly - Parking included 8.6 Excellent 882 reviews £40 includes taxes & fees 12 Jan - 13 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-12&endDate=2026-01-13&selected=1402656&PinnedHotelID=1402656&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Height restrictions apply for on-site parking - Free offsite parking within 1 metre - Parking on site (MXN 10 per day) - RV/bus/lorry parking on site - Wheelchair-accessible parking available ### Food and drink - Free continental breakfast available daily 7 AM to 10:00 AM - A bar/lounge - Snack bar/deli ### Things to do - Designer stores - Gym - Indoor pool - Shopping centre - TV in common areas ### Family friendly - Indoor pool - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance - Wedding services ### Business services - 24-hour business centre - 5 meeting rooms - Conference centre (323 square foot of space) - Coworking space ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking ### More - 1 building - 5 floors - Banquet hall - Built in 2015 - Designated smoking areas ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - 32-inch flat-screen TV with cable channels ### Food and drink - Coffee/tea maker - Free bottled water ### More - Air conditioning - Free local calls - Iron/ironing board - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Early check-in subject to availability Early check-in is available for a fee Contactless check-in and check-out are available Express check-in available Minimum check-in age - 18 ### Check-out Check-out before 1 PM Contactless check-out Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room ### Payment types at the property ## Important information ### Optional extras - Self-parking fee: MXN 10.00 per day - Early check-in is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a security system and a first aid kit This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Only registered guests are allowed in the guestrooms Parking height restrictions apply ### Property is also known as Sleep Inn Tuxtla Gutierrez Hotel Sleep Inn Tuxtla Gutierrez Sleep Inn Tuxtla Gutierrez Mexico - Chiapas Premier Inn Tuxtla Hotel Sleep Inn Tuxtla Gutierrez Premier Inn Tuxtla Tuxtla Gutierrez Premier Inn Tuxtla Hotel Tuxtla Gutierrez ## Frequently asked questions ### Does Premier Inn Tuxtla have a pool? ### How much does it cost to stay at Premier Inn Tuxtla? ### Is Premier Inn Tuxtla pet-friendly? ### How much is parking at Premier Inn Tuxtla? ### What time is check-in at Premier Inn Tuxtla? ### What time is check-out at Premier Inn Tuxtla? ### Where is Premier Inn Tuxtla located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Premier Inn Tuxtla Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.0 Cleanliness ### 8.2 Location ### 8.0 Staff & service ### 7.4 Eco-friendliness ### 7.6 Property conditions & facilities 10 - Excellent 174 8 - Good 196 6 - Okay 85 4 - Poor 45 2 - Terrible 28 ## Reviews ### 10/10 Excellent #### rigoberto 20 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything si excelent near to super market and restaurants ##### rigoberto Stayed 1 night in Aug 2023 ### 10/10 Excellent #### VICTOR 10 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities OK ##### VICTOR Stayed 1 night in May 2025 ### 10/10 Excellent #### Yessica 26 Nov 2023 Liked: Cleanliness, staff & service, property conditions & facilities X ##### Yessica Stayed 1 night in Nov 2023 ### 6/10 Okay #### Jose 16 Feb 2024 Liked: Staff & service, property conditions & facilities The room and the hotel has a smell very strong that provoked us allergic. ##### Jose Stayed 1 night in Feb 2024 ### 4/10 Poor #### Miin Ru 31 Dec 2022 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort No mention of no window & towels are totally bad! No blankets ##### Miin Ru Stayed 1 night in Dec 2022 ### 2/10 Terrible #### TUAN 18 Oct 2022 Disliked: Cleanliness, staff & service, property conditions & facilities No hot water ##### TUAN Stayed 1 night in Oct 2022 ### 6/10 Okay #### CONNY MARIA 23 Oct 2025 Liked: Staff & service, amenities Para mi el no tener agua caliente para bañarse fue terrible ##### CONNY MARIA Stayed 1 night in Oct 2025 ### 6/10 Okay #### Scarlett 11 Aug 2025 Liked: Cleanliness, staff & service, amenities No me gustó la cama estaba incómoda, muy dura y crujía. Igual sería conveniente realizarle sus debidos servicios de limpieza al aire acondicionado ya que parece llevar tiempo sin limpieza. Lo demás me pareció bien. ![](https://a.travel-assets.com/ugc/hotel-reviews/efaed34c-c19f-4531-a1a3-c101241ba0fe-1754927540827.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/c0f72f80-4a17-4486-bc63-829365048e82-1754927541808.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Scarlett Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### KARIM 13 Jun 2025 Bueno ##### KARIM Stayed 1 night in Jun 2025 ### 2/10 Terrible #### Eduwiges 10 Jun 2025 Disliked: Cleanliness, staff & service, property conditions & facilities Modernizar su mobiliario, capacitar personal de limpieza ##### Eduwiges Stayed 1 night in May 2025 ### 6/10 Okay #### Manolo Espinoza 28 Apr 2025 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service, amenities El hotel tiene áreas de mejoras: A los clientes de agencias les dan tratos diferentes que a personas que llegan a instalarse por otros medios. El checkin fue horrible. El Gerente responsable del hotel, carece de jerarquia, pues le expuse mi situación de checkin y trato de mejorar nuestra estancia que era por SEIS días, sin embargo pude observar que personal de menor grado toma decisiones que oscurecen su posición, con esto último me refiero a que le pidió a la ama de llaves que nos asignara una habitación con acceso a aplicaciones de APP (NETFLIX, YOUTUBE ETC). Pero esa persona (ama de llaves) incluso con aires de pobresa humana, nos asignó una habitación con carencias. A la ama de llaves, sería bueno que la sensibilizaran con un viajecito aunque sea dentro de su mismo estado, tal vez allí sepa lo que es estar fuera de su casa, con lo cual puede saber qué es la empatía. Ojalá y estos comentarios llegarán a personas del negocio que entiendan y comprendan que todas las empresas se deben a la satisfacción de sus clientes y/ o usuarios. Saludos cordiales, ##### Manolo Espinoza Stayed 6 nights in Apr 2025 ### 8/10 Good #### ARMANDO 23 Apr 2025 Liked: Cleanliness, staff & service recamaras,,,,bien. aseo bien,,,,elevadores bien, rest. bien, recepcion bastante incumunicable .....poca atencion casi nada....una sola persona,,,,, estacionamiento es un aplaza comercial.....la parte trasera del hotel..calle luce... muy pobre de pavimento y por las noches luce tambien peligrosa....saludos ##### ARMANDO Stayed 1 night in Apr 2025 ### 6/10 Okay #### MIGUEL ANGEL 16 Apr 2025 Disliked: Cleanliness, property conditions & facilities, room comfort El hotel se ve descuidado y la habitación donde nos quedamos no tenía ventanas. ##### MIGUEL ANGEL Stayed 1 night in Apr 2025 ### 6/10 Okay #### Guille 17 Mar 2025 Liked: Room comfort #### No pensé arrepentirme de la elección La tarifa no va a corde con las instalaciones en general, la presentación de los empleados en recepción entre el lobby y las áreas públicas rumbo al elevador se ve la falta de atención y mantenimiento, además de que huele a baño sucio toda la planta baja, rescatable las camas ##### Guille Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Yesli Yoali 13 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy buen lugar, excelente desayuno ##### Yesli Yoali Stayed 1 night in Mar 2025 ### 8/10 Good #### Omar 10 Feb 2025 Liked: Staff & service Disliked: Property conditions & facilities #### Precio elevado y hotel descuidado El hotel se ve descuidado, por el precio hay opciones mejores ##### Omar Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Gilberto 9 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities Buena estancia ##### Gilberto Stayed 2 nights in Dec 2024 ### 2/10 Terrible #### Carlos 29 Nov 2024 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities Fui a disfrutar unos días para relajarme en la piscina y el personal de Recepción no tenía conocimiento de que estaba Fuera de Servicio, toda mi estancia la tuvieron en mantenimiento, Fueron por mi para ir a un tour y al preguntar al personal de recepción, le dijeron que no había nadie hospedado a mi nombre. Decepcionante y pésimo servicio el que me proporcionaron. Nunca volveré a este disque Hotel. ##### Carlos Stayed 4 nights in Nov 2024 ### 10/10 Excellent #### Vanessa 16 Nov 2024 Disliked: Cleanliness, staff & service, property conditions & facilities No me gusto ##### Vanessa Stayed 2 nights in Nov 2024 ### 6/10 Okay #### Lily 30 Sept 2024 Deteriorada, no es lo que se ve en fotografías ##### Lily Stayed 3 nights in Sep 2024 ### 6/10 Okay #### José Maximiliano 20 Sept 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Por el cambio del personal ha mejorado un poco ##### José Maximiliano Stayed 1 night in Jun 2024 ### 6/10 Okay #### Flavio 13 Sept 2024 Liked: Staff & service Mejorar la limpieza y cuidar el deterioro de los muebles ##### Flavio Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Roldan 20 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy agusto ##### Roldan Stayed 1 night in Aug 2024 ### 2/10 Terrible #### Diana 22 Jul 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort No me pude hospedar en el hotel ya que la reservación ni siquiera la tenían a la mano, y primero tenían que ver si tenía disponibilidad de habitaciones. Así que tuve que irme a otro hotel. ##### Diana Stayed 2 nights in Jul 2024 ### 2/10 Terrible #### MARISOL 5 Jun 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Pésimo servicio, camas incómodas, mucho ruido Pésimo servicio, confirmé a mi check in que requería mi check out a las 4:00 a.m, perdí casi 40 minutos buscando a quien atendiera en la recepción, no pude salir a tiempo porque no había quien me diera el pase de salida del estacionamiento. Totalmente desinteresados en la atención al cliente, lo mismo con la persona que me atendió al ingresar al hotel. El servicio de restaurante parece cantina, la gente bebiendo alcohol y con escándalo. Las camas y almohadas incómodas. Para no volver y no lo recomiendo. ##### MARISOL Stayed 1 night in May 2024 ## Expedia's Latest Trends ### Hotels > [Dreams Aventuras Riviera Maya - All Inclusive](https://www.expedia.co.uk/Puerto-Aventuras-Hotels-Dreams-Aventuras-Riviera-Maya-All-Inclusive.h659684.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.co.uk/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Moon Palace The Grand Cancun - All-inclusive](https://www.expedia.co.uk/Cancun-Hotels-The-Grand-At-Moon-Palace-All-Inclusive.h15194504.Hotel-Information) > > [Ocean Riviera Paradise All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information) > > [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.co.uk/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > > [Bahia Principe Luxury Akumal - 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