Title: Hotel Palapa Palace Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Palapa Palace Travelers find a peaceful retreat with verdant gardens and relaxing pool atmosphere at Hotel Palapa Palace, where connectivity meets tropical relaxation ## Photo gallery for Hotel Palapa Palace ![Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, pool loungers - Hotel Palapa Palace (Tuxtla Gutierrez)](https://images.trvl-media.com/lodging/4000000/3060000/3052500/3052451/3f77393d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception - Hotel Palapa Palace (Tuxtla Gutierrez)](https://images.trvl-media.com/lodging/4000000/3060000/3052500/3052451/7d81f090.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Plasma TV - Hotel Palapa Palace (Tuxtla Gutierrez)](https://images.trvl-media.com/lodging/4000000/3060000/3052500/3052451/2ce7e9a8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior entrance - Hotel Palapa Palace (Tuxtla Gutierrez)](https://images.trvl-media.com/lodging/4000000/3060000/3052500/3052451/a47271a1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from room - Hotel Palapa Palace (Tuxtla Gutierrez)](https://images.trvl-media.com/lodging/4000000/3060000/3052500/3052451/09f8519b.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Palapa Palace blends modern convenience with tropical charm. Guests relax by the outdoor pool with sun loungers and umbrellas or wander through the garden. The 24-hour business center and free in-room WiFi ensure travelers stay connected throughout their visit. ## Reviews 8.6 Excellent ## Popular amenities - Pool - Pet-friendly - Parking included - Free Wi-Fi - Restaurant - Air-conditioning £42 includes taxes & fees 11 Feb - 12 Feb ## Room options ### Check availability for these dates Tonight [Feb 10 - Feb 11](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-10&endDate=2026-02-11&selected=3052451&PinnedHotelID=3052451&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-10&endDate=2026-02-11&selected=3052451&PinnedHotelID=3052451&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Feb 11 - Feb 12](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-11&endDate=2026-02-12&selected=3052451&PinnedHotelID=3052451&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-11&endDate=2026-02-12&selected=3052451&PinnedHotelID=3052451&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Feb 13 - Feb 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=3052451&PinnedHotelID=3052451&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=3052451&PinnedHotelID=3052451&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb 20 - Feb 22](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=3052451&PinnedHotelID=3052451&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=3052451&PinnedHotelID=3052451&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 2 of 2 rooms ### View all photos for Comfort Room ![Comfort Room | Premium bedding, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/4000000/3060000/3052500/3052451/77f4f8c6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Room 8.4 Very good 12 reviews ### Highlights Air conditioning Fridge Plasma TV Blackout curtains Premium bedding Private bathroom Free bottled water Cable channels - City view - 247 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Double Room, 2 Double Beds ![Double Room, 2 Double Beds | Premium bedding, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/4000000/3060000/3052500/3052451/dad66c94.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, 2 Double Beds 8.0 Very good 2 reviews ### Highlights Air conditioning Fridge Plasma TV Blackout curtains Premium bedding Private bathroom Free bottled water Cable channels - City view - 333 sq ft - Sleeps 4 - 2 Double Beds ## You may also like Ad ![Standard Room, 2 Double Beds | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/52000000/51860000/51852100/51852063/6661c6c8.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Capital O Hotel Aurora, Tuxtla Gutiérrez Tuxtla Gutierrez - Free Wi-Fi - Air-conditioning - Room service - Housekeeping 8.8 Excellent 62 reviews £17 includes taxes & fees 16 Feb - 17 Feb [](https://www.expedia.co.uk/Tuxtla-Gutierrez-Hotels-Hotel-Aurora.h51852063.Hotel-Information?chkin=2026-2-16&chkout=2026-2-17&rm1=a2®ionId=3422&destination=Tuxtla Gutierrez&destType=MARKET&latLong=16.74873,-93.126994&searchId=69bb2e51-1147-49e4-ac68-d6c363e51688&top_cur=GBP) Ad ![Lobby](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/5000000/4810000/4804600/4804506/8aa284b5_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### City Express Junior by Marriott Tuxtla Gutiérrez Poliforum Tuxtla Gutierrez - Breakfast included - Parking included - Free Wi-Fi - Air-conditioning 8.6 Excellent 687 reviews £32 includes taxes & fees 27 Feb - 28 Feb [](https://www.expedia.co.uk/Tuxtla-Gutierrez-Hotels-City-Express-Junior-Tuxtla-Gutierrez-Poliforum.h4804506.Hotel-Information?chkin=2026-2-27&chkout=2026-2-28&rm1=a2®ionId=3422&destination=Tuxtla Gutierrez&destType=MARKET&latLong=16.74873,-93.126994&searchId=69bb2e51-1147-49e4-ac68-d6c363e51688&top_cur=GBP) Ad ![Exterior](https://images.trvl-media.com/lodging/5000000/4630000/4623400/4623367/005776d4.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Express Tuxtla Gutierrez La Marimba by IHG Tuxtla Gutierrez - Breakfast included - Parking included - Free Wi-Fi - Restaurant 9.2 Wonderful 1,003 reviews £48 includes taxes & fees 16 Feb - 17 Feb [](https://www.expedia.co.uk/Tuxtla-Gutierrez-Hotels-Holiday-Inn-Express-Suites-Tuxtla-Gutierrez-La-Marimba.h4623367.Hotel-Information?chkin=2026-2-16&chkout=2026-2-17&rm1=a2®ionId=3422&destination=Tuxtla Gutierrez&destType=MARKET&latLong=16.74873,-93.126994&searchId=69bb2e51-1147-49e4-ac68-d6c363e51688&top_cur=GBP) Ad ![Interior](https://images.trvl-media.com/lodging/1000000/910000/904900/904886/ed4be566.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Tuxtla Gutierrez by IHG Tuxtla Gutierrez - Pool - Kids’ pool - Parking included - Free Wi-Fi 9.0 Wonderful 1,003 reviews £66 includes taxes & fees 7 Mar - 8 Mar [](https://www.expedia.co.uk/Tuxtla-Gutierrez-Hotels-Holiday-Inn-Tuxtla-Gutierrez.h904886.Hotel-Information?chkin=2026-3-7&chkout=2026-3-8&rm1=a2®ionId=3422&destination=Tuxtla Gutierrez&destType=MARKET&latLong=16.74873,-93.126994&searchId=69bb2e51-1147-49e4-ac68-d6c363e51688&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTuxtla-Gutierrez-Hotels-Hotel-Palapa-Palace.h3052451.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTuxtla-Gutierrez-Hotels-Hotel-Palapa-Palace.h3052451.Hotel-Information) ## About the area Tuxtla Gutierrez is home to Hotel Palapa Palace. Museo de la Marimba and Museum of the City of Tuxtla Gutiérrez are cultural highlights, and some of the area's landmarks include Glorious Christ of Chiapa and Chiapa de Corzo Archaeological Site. Parque Convivencia Infantil and Tuxtla Planetarium are also worth visiting. [Visit our Tuxtla Gutierrez travel guide](https://www.expedia.co.uk/Tuxtla-Gutierrez.dx3422) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C16.75947%2C-93.17447&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=6oQWLLhHbSzmkGUVrRoaM6Bbt2U=) Boulevard Belisario Dominguez No. 4389, Fraccionamiento La Gloria, Tuxtla Gutierrez, CHIS, 29054 ### What's nearby - ![Marimba Park which includes a park, street performance and a sunset](https://images.trvl-media.com/place/6182240/8f36b2cd-2754-4aae-b600-46219cd3266b.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Marimba Park 14 min drive \- 3.8 miles - Plaza Ambar 3 min walk \- 0.2 miles - Plaza Crystal Shopping Mall 8 min drive \- 2.1 miles - Cana Hueca Park 9 min drive \- 2.5 miles - Tuxtla Guitierrez Central Square 19 min drive \- 5.0 miles ### Getting around - Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) 51 min drive ### Restaurants - Pop Salads 7 min walk - El guajiro 2 min walk - Pollo Brujo Express 5 min walk - Domino's Pizza 7 min walk - Caldos de gallina don pepe 7 min walk ## About this property ### Hotel Palapa Palace Property highlights Consider a stay at Hotel Palapa Palace and take advantage of a terrace, a garden and a 24-hour business centre. Free in-room WiFi and a restaurant are available to all guests. You'll also enjoy perks such as: - An outdoor pool, along with sunloungers and pool umbrellas - Free self-parking - Cooked-to-order breakfast (surcharge), a local area shuttle and a computer station - A 24-hour front desk, tour/ticket information and a lift Room features All 82 rooms offer comforts such as premium bedding and air conditioning, as well as thoughtful touches such as free WiFi and safes. Extra conveniences in all rooms include: - Bathrooms with showers and free toiletries - Plasma TVs with cable channels - Fridges, daily housekeeping and desks ## Similar properties ![Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/33000000/32470000/32467500/32467451/2a249efe.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Palace Inn Tuxtla Gutierrez - Pool - Kids’ pool - Parking included - Free Wi-Fi 8.6 Excellent 545 reviews £42 includes taxes & fees 11 Feb - 12 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-11&endDate=2026-02-12&selected=32467451&PinnedHotelID=32467451&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/24000000/23530000/23527600/23527549/2192d3f8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Andiroba Palace Tuxtla Gutierrez - Pool - Pet-friendly - Kids’ pool - Parking included 8.2 Very good 137 reviews £42 includes taxes & fees 11 Feb - 12 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-11&endDate=2026-02-12&selected=23527549&PinnedHotelID=23527549&HadPinnedHotel=true®ionId=-1&adults=2) ![Mexican cuisine](https://images.trvl-media.com/lodging/9000000/8310000/8303600/8303555/89d18262.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Rs Suites Tuxtla Gutierrez - Pool - Breakfast included - Parking included - Free Wi-Fi 8.4 Very good 303 reviews £38 includes taxes & fees 12 Mar - 13 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-12&endDate=2026-03-13&selected=8303555&PinnedHotelID=8303555&HadPinnedHotel=true®ionId=-1&adults=2) ![Staircase](https://images.trvl-media.com/lodging/10000000/9700000/9697800/9697776/2a43ec85.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Diverxo Hotel & Villas Tuxtla Gutierrez - Free Wi-Fi - Restaurant - Air-conditioning - Gym 9.2 Wonderful 257 reviews £43 includes taxes & fees 7 Mar - 8 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-07&endDate=2026-03-08&selected=9697776&PinnedHotelID=9697776&HadPinnedHotel=true®ionId=-1&adults=2) ![Lounge](https://images.trvl-media.com/lodging/2000000/1770000/1766700/1766634/955a984d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Vista Inn Premium Tuxtla Gutierrez - Parking included - Free Wi-Fi - Restaurant - Air-conditioning 8.2 Very good 337 reviews £43 includes taxes & fees 11 Feb - 12 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-11&endDate=2026-02-12&selected=1766634&PinnedHotelID=1766634&HadPinnedHotel=true®ionId=-1&adults=2) ![Free daily full breakfast ](https://images.trvl-media.com/lodging/2000000/1410000/1402700/1402656/46eb5e3d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### City Express by Marriott Tuxtla Gutierrez Tuxtla Gutierrez - Pool - Breakfast included - Pet-friendly - Parking included 8.6 Excellent 925 reviews £40 includes taxes & fees 24 Feb - 25 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-24&endDate=2026-02-25&selected=1402656&PinnedHotelID=1402656&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/9000000/8070000/8064400/8064311/8071960f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Maria Eugenia Tuxtla Gutierrez Tuxtla Gutierrez - Pool - Parking included - Free Wi-Fi - Restaurant 7.6 Good 311 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-24&endDate=2026-02-25&selected=8064311&PinnedHotelID=8064311&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/2000000/1670000/1668500/1668461/9eb9ec37.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fiesta Inn Tuxtla Tuxtla Gutierrez - Pool - Parking included - Free Wi-Fi - Restaurant 8.8 Excellent 644 reviews £52 includes taxes & fees 14 Feb - 15 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-14&endDate=2026-02-15&selected=1668461&PinnedHotelID=1668461&HadPinnedHotel=true®ionId=-1&adults=2) ![8 outdoor pools](https://images.trvl-media.com/lodging/67000000/66770000/66762200/66762120/b9ba422b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Camino Mexicano Hotel Resort Tuxtla Gutierrez - Pool - Breakfast included - Spa - Kids’ pool 8.6 Excellent 43 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-24&endDate=2026-02-25&selected=66762120&PinnedHotelID=66762120&HadPinnedHotel=true®ionId=-1&adults=2) ![Gym](https://images.trvl-media.com/lodging/12000000/11720000/11718200/11718101/b3d2b532.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Premier Inn Tuxtla Tuxtla Gutierrez - Pool - Free Wi-Fi - Air-conditioning - Gym 7.8 Good 534 reviews £36 includes taxes & fees 9 Mar - 10 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-09&endDate=2026-03-10&selected=11718101&PinnedHotelID=11718101&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-24&endDate=2026-02-25&selected=3052451&PinnedHotelID=3052451&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=3052451,32467451,23527549,8303555,9697776) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Area shuttle (surcharge) - Free secured, uncovered self parking on site - Limited on-site self parking - Wheelchair-accessible parking available ### Food and drink - Cooked-to-order breakfast available for a fee 7:00 AM to noon on weekdays and 8:00 AM to noon on weekends; MXN 130 to 250 for adults and MXN 130 to 250 for children - A restaurant ### Things to do - Outdoor pool ### Family friendly - In-room refrigerator - Outdoor pool ### Conveniences - 24-hour front desk - Free newspapers in lobby - Luggage storage - Safe at front desk - Vending machine - Water dispenser ### Guest services - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance ### Business services - 24-hour business centre - Computer station - Meeting rooms ### Outdoors - Garden - Pool loungers - Pool umbrellas - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Braille/raised signage - Handrails in stairways - Lever door handles - Lift - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible path to lift - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 2 floors - Banquet hall - Designated smoking areas ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Free toiletries - Private bathroom - Shower - Towels provided ### Entertainment - Plasma TV with cable channels ### Food and drink - Free bottled water - Limited room service - Refrigerator ### More - Air conditioning (climate-controlled) - Desk - Phone - Safe ## Policies ### Check-in Check-in start time: 1:00 PM; check-in end time: 6:00 PM Early check-in subject to availability Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 1 PM Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets stay for free Service animals are welcome, and are exempt from fees Welcoming dogs only 1 total (up to 8 kg per pet) Pets cannot be left unattended Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation ### Children and extra beds Children are welcome 1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 130 to 250 for adults and MXN 130 to 250 for children - Pet deposit: MXN 500 per stay - Service animals are exempt from fees - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a smoke detector If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 8:00 AM to 9:00 PM ### Property is also known as Hotel Palapa Palace Hotel Palapa Palace Tuxtla Gutierrez Palapa Palace Palapa Palace Tuxtla Gutierrez Palapa Palace Tuxtla Gutierrez, Mexico - Chiapas Hotel Palapa Palace Hotel Hotel Palapa Palace Tuxtla Gutierrez Hotel Palapa Palace Hotel Tuxtla Gutierrez ## Frequently asked questions ### Does Hotel Palapa Palace have a pool? ### How much does it cost to stay at Hotel Palapa Palace? ### Is Hotel Palapa Palace pet-friendly? ### How much is parking at Hotel Palapa Palace? ### What time is check-in at Hotel Palapa Palace? ### What time is check-out at Hotel Palapa Palace? ### Where is Hotel Palapa Palace located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Palapa Palace Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.8 Cleanliness ### 8.4 Location ### 8.6 Staff & service ### 8.6 Property conditions & facilities 10 - Excellent 125 8 - Good 54 6 - Okay 21 4 - Poor 10 2 - Terrible 13 ## Reviews ### 10/10 Excellent #### julio 7 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I have no negative reviews. Check in was easy and fast as well as checking out. ##### julio Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Cristhian 22 Mar 2025 Liked: Amenities Nice place ##### Cristhian Stayed 1 night in Mar 2025 ### 8/10 Good #### Lars 20 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Go there! Unfortunally I was only able to stay 1 day, with my wife, but have no complaints about it. When we come back to that area, we wil most surtainally look into it. Had many things we didn't have time to discover. ##### Lars Stayed 1 night in Jul 2025 ### 10/10 Excellent #### José Alfredo 30 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities . ##### José Alfredo Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Yoshua 17 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities . ##### Yoshua Stayed 2 nights in May 2025 ### 4/10 Poor #### Franciscus 6 Mar 2024 Disliked: Property conditions & facilities The beds are terrible. The safebox is not working after they changed the batteries the box was not opening with my passports and cash in it. The restaurant was refushing orders 45 minutes before the official closing time. I am a reguliere guest in this Hotel but are choked to see how fast it is going down ##### Franciscus Stayed 3 nights in Mar 2024 ### 8/10 Good #### José Luis 16 Dec 2025 Liked: Cleanliness, amenities La habitación limpia, el personal muy amable, lo único que no me gustó, fue un extraño ruido que se escucha todo el tiempo por la noche en la habitación 101 y me comentó mi hermana que tambien en la 110. ##### José Luis Stayed 4 nights in Dec 2025 ### 6/10 Okay #### Alejandra Aguirre 4 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities El wifi no funciona bien y la red tampoco ##### Alejandra Aguirre Stayed 1 night in Oct 2025 ### 6/10 Okay #### José Neil Amhed 25 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Lamentablemente en la cocina les falta tener más cuidado en la preparación por ejemplo pedí un spaghetti Alfredo y el mesero me dijo que estaba recién hecho y la pasta fresca, y pues realmente no fue así juzguen la foto, la pasta café, cuando es fresca es amarilla, no tenía crema pasado de orégano, le pusieron lechuga, y le faltó crema , he comido esa misma pasta en otros lugares y la comparación es avismal, pedí arrachera y me la sirvieron fría, en cuanto a eso todo lo demás está genial ##### José Neil Amhed Stayed 1 night in Sep 2025 ### 2/10 Terrible #### José Neil Amhed 23 Sept 2025 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Por favor cheque. Su sistema de reservaciones Hice mi reserva el dia 22 aprox a las 9 y media, y al llegar al hotel resulta que me dicen que no hay reservación registrada, mostré el número de itinerario que envía la aplicación de hoteles.com y el dependiente del hotel me dijo que no eran los 14 números que tenían que ser 10 dígitos, por lo tanto NO APLICO LA RESERVACIÓN y se hizo el cobro contratando la habitación directamente con el hotel, ya siendo las 11 y media de la noche no quedó opción y tuve que pagar directamente al hotel el costo de la habitación, otra cosa que molesta, el cobro de perros, en la aplicación dice SE ACEPTAN MASCOTAS, más no dice debe dejar 500 pesos de depósito por si hace daños a la propiedad, no tengo problema en darlos pero que especifiquen a tiempo para no tomar como cobros sorpresa este tipo de gasto ![](https://a.travel-assets.com/ugc/hotel-reviews/239bf8ae-9dc9-4297-ab75-5c012e107409-1758608752148.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b5071ef4-b7cc-4db5-84cd-850ff5ec4d64-1758608794157.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### José Neil Amhed Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Bibiana Cruz 22 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo muy bien. ##### Bibiana Cruz Stayed 3 nights in Sep 2025 ### 8/10 Good #### CANDELARIA 19 Aug 2025 Disliked: Cleanliness, staff & service Que bueno que permiten nascotas ##### CANDELARIA Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Joshua 14 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Opciones de habitaciones ##### Joshua Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Geraldine Ivette 3 Aug 2025 Liked: Staff & service, amenities Había muchos mosquitos en la habitación, lo bueno que hay un Aurrera cerca para comprar insecticida!! El.perwonal muy atento !! El restaurante excelente atención y comida ##### Geraldine Ivette Stayed 5 nights in Jul 2025 ### 10/10 Excellent #### Maria de Lourdes 18 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities Es un lugar, muy tranquilo y seguro para vacacionar. ##### Maria de Lourdes Stayed 7 nights in Jun 2025 ### 10/10 Excellent #### Gertrudis 11 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Es cómodo, accesible, el trato cordial ##### Gertrudis Stayed 1 night in Jun 2025 ### 8/10 Good #### Deneb 7 Jun 2025 Liked: Staff & service, property conditions & facilities, room comfort El servicio es muy bueno, el personal súper amable, el único inconveniente que tuvimos, fue que sentíamos que el cuerpo nos picaba con la cama como que los colchones están muy viejos ##### Deneb Stayed 1 night in Jun 2025 ### 8/10 Good #### Reyna Esperanza 17 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities Me gustó volvería a ir ##### Reyna Esperanza Stayed 1 night in May 2025 ### 10/10 Excellent #### Rocio 6 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Un lugar tranquilo, tiene cerca varias tiendas ##### Rocio Stayed 1 night in May 2025 ### 10/10 Excellent #### Jose manuel 23 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### De lo mejor Excelente ##### Jose manuel Stayed 1 night in Apr 2025 ### 8/10 Good #### Miguel Angel 10 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Buen servicio, limpias y cómodas habitaciones ##### Miguel Angel Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Verified traveller 3 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Todo muy bien ##### Verified traveller Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Miguel Ángel 16 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Se facil acceso y buena ubicación ##### Miguel Ángel Stayed 1 night in Feb 2025 ### 10/10 Excellent #### monica 29 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente servicio ##### monica Stayed 4 nights in Jan 2025 ### 10/10 Excellent #### Uziel Levi 16 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Buena ubicación, recepción fue muy amable ya que tuve un problema con el banco emisor de mi tarjeta pero se solucionó gracias por la amabilidad y espera ##### Uziel Levi Stayed 1 night in Nov 2024 ## Expedia's Latest Trends ### Hotels > [Barcelo Maya Grand](https://www.expedia.co.uk/Xpu-Ha-Hotels-Barcelo-Maya-Grand-Resort.h36196998.Hotel-Information) > > [Dreams Jade Resort & Spa - 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