Title: Hotel Narváez Centro de Convenciones Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=102819207&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Narváez Centro de Convenciones Hotel in Tuxtla Gutierrez with 24-hour front desk and coffee shop/cafe ## Photo gallery for Hotel Narváez Centro de Convenciones ![Lobby - Hotel Narváez Centro de Convenciones (Tuxtla Gutierrez)](https://images.trvl-media.com/lodging/103000000/102820000/102819300/102819207/e68a6c12.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Restaurant - Hotel Narváez Centro de Convenciones (Tuxtla Gutierrez)](https://images.trvl-media.com/lodging/103000000/102820000/102819300/102819207/592fb8f6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool - Hotel Narváez Centro de Convenciones (Tuxtla Gutierrez)](https://images.trvl-media.com/lodging/103000000/102820000/102819300/102819207/7d9bfa28.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Comfort Room | Individually furnished, desk, free WiFi, bed sheets - Hotel Narváez Centro de Convenciones (Tuxtla Gutierrez)](https://images.trvl-media.com/lodging/103000000/102820000/102819300/102819207/f4d803b1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Free self-parking - Hotel Narváez Centro de Convenciones (Tuxtla Gutierrez)](https://images.trvl-media.com/lodging/103000000/102820000/102819300/102819207/3acd4f8b.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Narváez Centro de Convenciones surrounds Marimba Park, offering a convenient urban retreat. Guests enjoy coffee from the on-site shop, essentials at the grocery store, and free in-room WiFi. Shopping and dining options, including a restaurant, are just steps away. ## Reviews 4.8 ## Popular amenities - Pool - 24/7 front desk - Parking included - Free WiFi - Restaurant - Business services ## Room options ### Check availability for these dates Tonight [Dec 10 - Dec 11](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-10&endDate=2025-12-11&selected=102819207&PinnedHotelID=102819207&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-10&endDate=2025-12-11&selected=102819207&PinnedHotelID=102819207&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 11 - Dec 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-11&endDate=2025-12-12&selected=102819207&PinnedHotelID=102819207&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-11&endDate=2025-12-12&selected=102819207&PinnedHotelID=102819207&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 12 - Dec 14](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=102819207&PinnedHotelID=102819207&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=102819207&PinnedHotelID=102819207&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 19 - Dec 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=102819207&PinnedHotelID=102819207&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=102819207&PinnedHotelID=102819207&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 7 of 7 rooms ### View all photos for Economy Room ![Individually furnished, desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/103000000/102820000/102819300/102819207/9b722123.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Economy Room ### Highlights Individually furnished Fan Private bathroom Rainfall showerhead Desk Wardrobe - Sleeps 1 - 1 Double Bed ### View all photos for Economy Double Room ![Individually furnished, desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/103000000/102820000/102819300/102819207/587c7ce1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Economy Double Room ### Highlights Individually furnished Fan Private bathroom Rainfall showerhead Desk Wardrobe - Sleeps 2 - 2 Double Beds ### Economy Triple Room ### Highlights Individually furnished Fan Private bathroom Rainfall showerhead Desk Wardrobe - Sleeps 3 - 2 Double Beds ### View all photos for Comfort Room ![Individually furnished, desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/103000000/102820000/102819300/102819207/9b722123.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Room ### Highlights Individually furnished Air conditioning Private bathroom Rainfall showerhead Desk Wardrobe - Sleeps 1 - 1 Double Bed ### View all photos for Comfort Double Room ![Comfort Double Room | Individually furnished, desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/103000000/102820000/102819300/102819207/45acbcb3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Double Room ### Highlights Individually furnished Air conditioning Private bathroom Rainfall showerhead Desk Wardrobe - Sleeps 2 - 2 Double Beds ### View all photos for Comfort Triple Room ![Comfort Triple Room | Individually furnished, desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/103000000/102820000/102819300/102819207/da5f50c1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Triple Room ### Highlights Individually furnished Air conditioning Private bathroom Rainfall showerhead Desk Wardrobe - Sleeps 3 - 2 Double Beds ### Comfort Quadruple Room ### Highlights Individually furnished Air conditioning Private bathroom Rainfall showerhead Desk Wardrobe - Sleeps 4 - 2 Double Beds ## You may also like Ad ![Lobby](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1410000/1402700/1402656/c14c577e_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### City Express by Marriott Tuxtla Gutierrez Tuxtla Gutierrez - Pool - Breakfast included - Pet-friendly - Parking included 8.6 Excellent 879 reviews £44 includes taxes & fees 9 Jan - 10 Jan 2026 [](https://www.expedia.co.uk/Tuxtla-Gutierrez-Hotels-City-Express-Tuxtla-Gutierrez.h1402656.Hotel-Information?chkin=2026-1-9&chkout=2026-1-10&rm1=a2®ionId=3422&destination=Tuxtla Gutierrez&destType=MARKET&latLong=16.74873,-93.126994&searchId=37f097f2-075d-4193-8970-106547b6b7f8&top_cur=GBP) Ad ![Lobby](https://images.trvl-media.com/lodging/52000000/51860000/51852100/51852063/1ffdd1e8.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Capital O Hotel Aurora, Tuxtla Gutiérrez Tuxtla Gutierrez - Free WiFi - Air conditioning - Room service - Housekeeping 9.0 Wonderful 52 reviews £20 includes taxes & fees 25 Dec - 26 Dec [](https://www.expedia.co.uk/Tuxtla-Gutierrez-Hotels-Hotel-Aurora.h51852063.Hotel-Information?chkin=2025-12-25&chkout=2025-12-26&rm1=a2®ionId=3422&destination=Tuxtla Gutierrez&destType=MARKET&latLong=16.74873,-93.126994&searchId=37f097f2-075d-4193-8970-106547b6b7f8&top_cur=GBP) Ad ![Outdoor pool](https://images.trvl-media.com/lodging/5000000/4250000/4245300/4245228/38931c1e.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Garden Inn Tuxtla Gutierrez Tuxtla Gutierrez - Pool - Parking included - Free WiFi - Restaurant 9.2 Wonderful 1,007 reviews £37 includes taxes & fees 4 Jan - 5 Jan 2026 [](https://www.expedia.co.uk/Tuxtla-Gutierrez-Hotels-Hilton-Garden-Inn-Tuxtla-Gutierrez.h4245228.Hotel-Information?chkin=2026-1-4&chkout=2026-1-5&rm1=a2®ionId=3422&destination=Tuxtla Gutierrez&destType=MARKET&latLong=16.74873,-93.126994&searchId=37f097f2-075d-4193-8970-106547b6b7f8&top_cur=GBP) Ad ![Exterior](https://images.trvl-media.com/lodging/1000000/910000/904900/904886/3ee661e9.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Tuxtla Gutierrez by IHG Tuxtla Gutierrez - Pool - Kids pool - Parking included - Free WiFi 9.0 Wonderful 1,001 reviews £47 includes taxes & fees 16 Dec - 17 Dec [](https://www.expedia.co.uk/Tuxtla-Gutierrez-Hotels-Holiday-Inn-Tuxtla-Gutierrez.h904886.Hotel-Information?chkin=2025-12-16&chkout=2025-12-17&rm1=a2®ionId=3422&destination=Tuxtla Gutierrez&destType=MARKET&latLong=16.74873,-93.126994&searchId=37f097f2-075d-4193-8970-106547b6b7f8&top_cur=GBP) Ad ![Reception](https://images.trvl-media.com/lodging/5000000/4630000/4623400/4623367/e5051636.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Express Tuxtla Gutierrez La Marimba by IHG Tuxtla Gutierrez - Breakfast included - Parking included - Free WiFi - Restaurant 9.2 Wonderful 1,003 reviews £36 includes taxes & fees 10 Jan - 11 Jan 2026 [](https://www.expedia.co.uk/Tuxtla-Gutierrez-Hotels-Holiday-Inn-Express-Suites-Tuxtla-Gutierrez-La-Marimba.h4623367.Hotel-Information?chkin=2026-1-10&chkout=2026-1-11&rm1=a2®ionId=3422&destination=Tuxtla Gutierrez&destType=MARKET&latLong=16.74873,-93.126994&searchId=37f097f2-075d-4193-8970-106547b6b7f8&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTuxtla-Gutierrez-Hotels-Hotel-Narvaez-Centro-De-Convenciones.h102819207.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTuxtla-Gutierrez-Hotels-Hotel-Narvaez-Centro-De-Convenciones.h102819207.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C16.75448%2C-93.11126&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=UKXuGAsShZnSCl0IeP1Kgax3784=) 2a Norte Oriente, No. 635, Tuxtla Gutierrez, CHIS, 29000 #### What's nearby - Tuxtla Guitierrez Central Square \- 6 min walk \- 0.4 miles - San Marcos Cathedral \- 7 min walk \- 0.4 miles - Parque Convivencia Infantil \- 13 min walk \- 0.7 miles - Marimba Park \- 16 min walk \- 0.9 miles - Tuxtla Planetarium \- 16 min walk \- 0.9 miles #### Getting around - Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 42 min drive #### Restaurants - ‪Las Pichanchas Restaurante - ‬4 min walk - ‪El Meson de El Quijote - ‬6 min walk - ‪El Hornito Cochito Horneado - ‬5 min walk - ‪Jugos Juquilita - ‬4 min walk - ‪Restaurant Lai Lai - ‬6 min walk ## About this property ### Hotel Narváez Centro de Convenciones Hotel in the city centre Consider a stay at Hotel Narváez Centro de Convenciones and take advantage of a corner/local shop, shopping on-site and a coffee shop/cafe. In addition to a restaurant, guests can connect to free in-room WiFi. Additional perks include: - An outdoor pool and a children's pool - Free self-parking - A TV in reception, 6 meeting rooms and a reception hall - A ballroom, a 24-hour front desk and coworking spaces Room features All 104 individually furnished rooms have amenities such as free WiFi. Other amenities include: - Bathrooms with rainfall showers and shampoo - Wardrobes/cupboards, housekeeping and desks ## Similar properties ![Business Room | Desk, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/12000000/11880000/11876000/11875952/41fb299d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Makarios Tuxtla Gutierrez - Parking included - Free WiFi - Restaurant - Breakfast available 8.0 Very good 51 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=11875952&PinnedHotelID=11875952&HadPinnedHotel=true®ionId=-1&adults=2) ![Free WiFi](https://images.trvl-media.com/lodging/113000000/112060000/112056100/112056066/f9a830a0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HOTEL CALLE 8 Tuxtla Gutierrez - Free WiFi - 24/7 front desk 8.0 Very good 2 reviews £27 includes taxes & fees 13 Dec - 14 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-13&endDate=2025-12-14&selected=112056066&PinnedHotelID=112056066&HadPinnedHotel=true®ionId=-1&adults=2) ![Courtyard](https://images.trvl-media.com/lodging/46000000/45650000/45649500/45649448/1d0b1830.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Casa Blanca Tuxtla Gutierrez - Free WiFi - Housekeeping - 24/7 front desk 6.6 46 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=45649448&PinnedHotelID=45649448&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby sitting area](https://images.trvl-media.com/lodging/9000000/8010000/8001700/8001650/26c3c3bc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Esmeralda's Tuxtla Gutierrez - Parking included - Free WiFi - Restaurant - Air conditioning 7.6 Good 100 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=8001650&PinnedHotelID=8001650&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/52000000/51860000/51852100/51852063/1ffdd1e8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Capital O Hotel Aurora, Tuxtla Gutiérrez Tuxtla Gutierrez - Free WiFi - Air conditioning - Room service - Housekeeping 9.0 Wonderful 52 reviews £20 includes taxes & fees 25 Dec - 26 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=51852063&PinnedHotelID=51852063&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/94000000/93140000/93131100/93131047/dcdcfb94.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Casa Kolping Tuxtla Gutierrez - Pool - Breakfast included - Kids pool - Parking included 8.0 Very good 24 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=93131047&PinnedHotelID=93131047&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/109000000/108560000/108559200/108559117/f893e1de.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HOTEL PLAZHA Tuxtla Gutierrez - Free WiFi - Air conditioning - Business services - Housekeeping 7.8 Good 9 reviews £26 includes taxes & fees 12 Dec - 13 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-13&selected=108559117&PinnedHotelID=108559117&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior entrance](https://images.trvl-media.com/lodging/9000000/8100000/8099500/8099479/e654307b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Madrid Tuxtla Tuxtla Gutierrez - Breakfast included - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 449 reviews £27 includes taxes & fees 26 Dec - 27 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-27&selected=8099479&PinnedHotelID=8099479&HadPinnedHotel=true®ionId=-1&adults=2) ![TV](https://images.trvl-media.com/lodging/117000000/116880000/116872400/116872331/3b1be5fe.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel casa zoque colonial Tuxtla Gutiérrez - Pet-friendly - Parking included - Free WiFi - Laundry 8.0 Very good 1 review £25 includes taxes & fees 11 Dec - 12 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-11&endDate=2025-12-12&selected=116872331&PinnedHotelID=116872331&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior Room, 2 Double Beds (with AC) | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/33000000/32850000/32847100/32847079/b6297f65.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### OYO Hospedaje Colibri Chiapa de Corzo - Pet-friendly - Parking included - Free WiFi - Room service 5.4 14 reviews £18 includes taxes & fees 20 Dec - 21 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-20&endDate=2025-12-21&selected=32847079&PinnedHotelID=32847079&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free secured, uncovered self parking on site - Wheelchair-accessible parking and van parking available - Onsite parking options include a garage ### Food and drink - A coffee shop/cafe - A restaurant ### Things to do - Children's pool - Outdoor pool - Shopping - TV in common areas ### Family friendly - Children's pool - Grocery/convenience store - Outdoor pool ### Conveniences - 24-hour front desk - Grocery/convenience store - Safe at front desk - Shared microwave - Shared refrigerator - Water dispenser ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Housekeeping (on request) - Porter/bellhop - Proposal/romance packages - Wedding services ### Business services - 6 meeting rooms - Coworking space ### Outdoors - In a state park ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 20 accessible parking spaces - Front entrance ramp - Lever door handles - Upper floors accessible by stairs only - Visual alarms in hallways - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible pool - Wheelchair-accessible restaurant - Wheelchair-accessible van parking ### More - Ballroom - Communal living room - Designated smoking areas (fines apply) - Reception hall ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Private bathroom - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### More - Desk - Individual furnishings ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 3:30 PM Minimum check-in age - 15 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Pool access available from 8:00 AM to 9:00 PM No pets and no service animals are allowed at this property ### Property is also known as Narvaez Centro De Convenciones Hotel Narváez Centro de Convenciones Hotel Hotel Narváez Centro de Convenciones Tuxtla Gutierrez Hotel Narváez Centro de Convenciones Hotel Tuxtla Gutierrez ## Frequently asked questions ### Does Hotel Narváez Centro de Convenciones have a pool? ### Is Hotel Narváez Centro de Convenciones pet-friendly? ### How much is parking at Hotel Narváez Centro de Convenciones? ### What time is check-in at Hotel Narváez Centro de Convenciones? ### What time is check-out at Hotel Narváez Centro de Convenciones? ### Where is Hotel Narváez Centro de Convenciones located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Narváez Centro de Convenciones Reviews ## Reviews 4.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 0 8 - Good 0 6 - Okay 3 4 - Poor 2 2 - Terrible 1 ### 4.0/10 Cleanliness ### 4.6/10 Staff & service ### 5.4/10 Amenities ### 4.0/10 Property conditions & facilities ### 5.2/10 Eco-friendliness ## Reviews ### 4/10 Poor #### Emy 20 Mar 2024 Disliked: Cleanliness, property conditions & facilities, room comfort Full of spiders, not confortable, smell like cat piss... ##### Emy Stayed 1 night in Mar 2024 ### 4/10 Poor #### Alfredo 30 Aug 2025 Disliked: Cleanliness, staff & service, property conditions & facilities El personal mal ecarado ##### Alfredo Stayed 4 nights in Aug 2025 ### 2/10 Terrible #### Fernando 19 Jun 2025 Disliked: Cleanliness, amenities, property conditions & facilities Pues todo parece ser una plan de estafa, al ver el hotel vi todos sus beneficios, entre ellos estaba el servicio de AC, cuando reservé la habitación, solo me dejó reservar la habitación básica, aunque intenté seleccionar otra categoría, al llegar al check in me dijeron que la habitación solo cuenta con ventilado y no incluye AC me pareció extraño, revise los beneficios nuevamente y noté que había cambiando y que solo era el ventilador, me dijeron que si quería el AC tenía que pagar una diferencia y entendí que pudo ser mi culpa al no leer bien al final de la reservación. Resultó que de un precio de 526 MX la reserva básica si quería el AC tenía que pagar en total más de 800 MX pero ellos ya parecían conocer este proceso donde no tienes elección por el hecho de que no puedes cancelar y que obviamente tú necesitas el servicio de AC finalmente acepte y me dieron la misma habitación que se supone no contaba con AC. Es decir, la habitación tiene instalado el AC pero no puedes usarlo si no pagas la diferencia porque no te dan el control hasta que no lo pagues, y ni siquiera había ventilador. Nunca había ido a un hotel donde te vendiera en AC de esta manera. Insisto parece una estrategia para sacar provecho, además en el check in aceptaron que siempre les pasa lo mismo. La habitación es muy sencilla y las camas también, también se ve muy sucio y pare un motel en realidad. Olvidaba que no te dan toallas hasta que des un depósito de 200MX o dejes identificación. No lo recomiendo ##### Fernando Stayed 1 night in Jun 2025 ### 6/10 Okay #### José Alfonso 18 Dec 2024 Liked: Amenities 4 canales en tv con fallas. Toallas y sabanas rotas. ##### José Alfonso Stayed 6 nights in Dec 2024 ### 6/10 Okay #### Ricardo de Jesús 11 Nov 2024 Disliked: Staff & service, amenities ⁸Mal servicio:::::durante la noche me acerqué a recepción informando que en la habitación no tenía toalla, me informan que todas las toallas fueron llevadas a lavary aún no se han secado , pero en ningún momento me resolvieron y no obtuve la toalla 😑😤🙄 durante la mdrugada mucho ruido de personas en estado embriagadas. ##### Ricardo de Jesús Stayed 1 night in Nov 2024 ### 6/10 Okay #### Yazmin 16 May 2024 Disliked: Cleanliness, room comfort ##### Yazmin Stayed 2 nights in May 2024 ## Expedia's Latest Trends ### Hotels > [Dreams Aventuras Riviera Maya - All Inclusive](https://www.expedia.co.uk/Puerto-Aventuras-Hotels-Dreams-Aventuras-Riviera-Maya-All-Inclusive.h659684.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.co.uk/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Moon Palace The Grand Cancun - All-inclusive](https://www.expedia.co.uk/Cancun-Hotels-The-Grand-At-Moon-Palace-All-Inclusive.h15194504.Hotel-Information) > > [Ocean Riviera Paradise All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information) > > [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.co.uk/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > > [Bahia Principe Luxury Akumal - All Inclusive](https://www.expedia.co.uk/Akumal-Hotels-Bahia-Principe-Luxury-Akumal-All-Inclusive.h869980.Hotel-Information) > > [Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All](https://www.expedia.co.uk/Cancun-Hotels-Margaritaville-Island-Reserve-Riviera-C.h38812307.Hotel-Information) > > [Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Royalton-Splash-Riviera-Cancun.h78626183.Hotel-Information) > > [Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Nickelodeon-Hotels-Resorts-Riviera-Maya-Gourmet-By-Karisma-All-Inclusive.h64410194.Hotel-Information) > > [Catalonia Royal Tulum Adults Only - All Inclusive](https://www.expedia.co.uk/Xpu-Ha-Hotels-Catalonia-Royal-Tulum-Adults-Only-All-Inclusive.h892175.Hotel-Information) > > [El Dorado Seaside Palms, Catamaran, Ecoturistic Ranch , All & More Inclusive - Adults Only](https://www.expedia.co.uk/Kantenah-Hotels-El-Dorado-Seaside-Palms-Adults-Only.h17568314.Hotel-Information) > > [Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive](https://www.expedia.co.uk/Akumal-Hotels-Bahia-Principe-Luxury-Sian-Kaan-Adults-Only-All-Inclusive.h4093165.Hotel-Information) > > [Barceló Maya Palace - All Inclusive](https://www.expedia.co.uk/Xpu-Ha-Hotels-Barcelo-Maya-Palace-All-Inclusive.h1749343.Hotel-Information) > > [Barceló Maya Beach - All Inclusive](https://www.expedia.co.uk/Xpu-Ha-Hotels-Barcelo-Maya-Beach-All-Inclusive.h804595.Hotel-Information) > > [Barceló Maya Riviera - Adults Only - All Inclusive](https://www.expedia.co.uk/Xpu-Ha-Hotels-Barcelo-Maya-Riviera-Adults-Only.h36023215.Hotel-Information) > > [Excellence Riviera Cancun - Adults Only All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Excellence-Riviera-Cancun-Adults-Only-All-Inclusive.h1120449.Hotel-Information) > > [TRS Coral Hotel - Adults Only - All Inclusive](https://www.expedia.co.uk/Costa-Mujeres-Hotels-TRS-Coral-Hotel-Adults-Only-All-Inclusive.h23056533.Hotel-Information) > > [TRS Yucatan Hotel - Adults Only - All Inclusive](https://www.expedia.co.uk/Kantenah-Hotels-TRS-Yucatan-Hotel-Adults-Only-All-Inclusive.h2057731.Hotel-Information) > > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.co.uk/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Akumal Bay Beach & Spa Resort](https://www.expedia.co.uk/Akumal-Hotels-Akumal-Bay-Beach-Wellness-Resort-All-Inclusive.h8717087.Hotel-Information) > > [Grand Palladium Kantenah Resort & Spa All Inclusive](https://www.expedia.co.uk/Kantenah-Hotels-Grand-Palladium-Kantenah-Resort-Spa-All-Inclusive.h889965.Hotel-Information) > > [Grand Riviera Princess - All Inclusive ](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Grand-Riviera-Princess-All-Inclusive.h2661557.Hotel-Information) > > [Bahia Principe Grand Coba - All Inclusive](https://www.expedia.co.uk/Akumal-Hotels-Bahia-Principe-Grand-Coba-All-Inclusive.h1414071.Hotel-Information) > > [Haven Riviera Cancun - All Inclusive - Adults Only](https://www.expedia.co.uk/Cancun-Hotels-Haven-Riviera-Cancun-Resort-SPA-All-Inclusive-Adults-Only.h23092201.Hotel-Information) > > [Grand Palladium Select Costa Mujeres - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Grand-Palladium-Costa-Mujeres-Resort-Spa-All-Inclusive.h23056532.Hotel-Information) > > [El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-El-Dorado-Royale.h916205.Hotel-Information) > > [Hilton Cancun, an All-Inclusive Resort](https://www.expedia.co.uk/Cancun-Hotels-Hilton-Cancun.h57171807.Hotel-Information) > > [Bahia Principe Grand Tulum - All Inclusive](https://www.expedia.co.uk/Akumal-Hotels-Bahia-Principe-Grand-Tulum-Newly-Renovated.h870784.Hotel-Information) > > [Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort](https://www.expedia.co.uk/Cancun-Hotels-Planet-Hollywood-Beach-Resort-Cancun-All-Inclusive.h36774901.Hotel-Information)