Ratings based on 336 Verified Reviews

4.3 out of 5
95% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3out of 5
Recommended
for Everyone
by A verified traveller from PA

Posted 27-Jan-2017
We were in the back with no view but rooms were nice with screened in balcony.
4out of 5
Recommended
for Everyone
by A verified traveller from Texas

Nice place that close by shops/restaurants

Posted 22-Jan-2017
Cons: I wish their were elevators to the room. They are only 3 stories but I felt sorry for house keeping.
Location: Location is great and plenty of shops and restaurants within walking distance.
We opted for the studio suite. It is accommodating but small. The kitchenette saves a ton of money as you can take the cart to the grocery store. I would recommend this place but upgrade to the junior suite, that's what will do next time. The shuttle back and forth to the other resort proved great for Opus the nice restaurant was over at the other resort but this resort is closer to everything. The house keeper cleans your dishes everyday and the people we awesome. Just remember everything is expensive from taxi's to food but well worth it. The beach is phenomenal and plenty of umbrellas. The water is just like the pictures. Would definitely go back in a heartbeat. We were sad we had to go home!
4out of 5
Recommended
for Everyone
by A verified traveller from Peabody, MA.

Never disappointing.

Posted 28-Dec-2016
Pros: Right on beach and plenty of chairs and umbrellas.
Cons: Cigarette smoking needs to be banned on entire property.
Location: Within walking distance to restaurants and supermarket. Many different water sports and activities. Most companies will pick you up at hotel or beach.
I have stayed at this resort many times and keep coming back. Beach and pool area are great. The staff are friendly and accommodating.
4out of 5
Recommended
for Everyone
by A verified traveller

Great location- beautiful grounds & beach

Posted 16-Dec-2016
Pros: Location, Beach, Hotel grounds, On-site restaurant- delicious, Availability of bikes
Cons: The kitchen area but it is what it is.
Location: Grocery close by as was a great casino could walk to both.
Check-in was a breeze but we were not able to get a room in the building we had requested on-line prior to arriving at the resort. The girl at the front desk said they did not have any special request even though I showed it to her on my reservation. So we were initially not very happy as they claimed they could not put us where we wanted to be. We did stay on the second floor of our building but our view was not the pool as we had requested but a street in the rear of the resort. As far as the room goes the bed was very comfortable, the TV was just fine and got lots of US channels. The room safe was perfect. The only downer was the extremely small kitchen area with no counter space at all. So it was very hard to prepare breakfast and lunch.
4out of 5
Recommended
for Everyone
by A verified traveller from pittsburgh, pa

Nice condo close to beach and pool.

Posted 12-Dec-2016
Condo clean and well stocked. Cabana not well stocked. Cabana staff very friendly and attentive. Limited menu's breakfast, lunch and dinner. Many loud unruly children nearby and at pool. Taxi's and restaurants all very expensive. $5 for an iced tea. 12 minute cab ride $30 each way. Weather fantastic.
4out of 5
Recommended
for Everyone
by A verified traveller

Location, location, location

Posted 05-Dec-2016
The room was not completely clean when we arrived. The weekday staff made up for it because they cleaned the room. Overall, the location and the beach are the absolute best part of this place!
4out of 5
Recommended
for Everyone
by A verified traveller

Accommodating

Posted 04-Dec-2016
Front desk staff very friendly and helpful. A lot of the units are personally owned (condos) and some owned by the hotel. Unfortunately the bedsheets don't get changed had little stains from prior ppl. Everything else was fine.
5out of 5
Recommended
for Everyone
by A verified traveller from US

Planning on returning next year

Posted 02-Dec-2016
Pros: We rented a two bedroom, two and a half bathroom condo. The furnishings were quite nice with high quality beds and bedding. Beautiful pool.
Location: Ocean Club West is centrally located. A wide variety of restaurants within close walking distance. There is a high end grocery store close by.
We had a great stay. The island is beautiful and very welcoming to visitors. The beach is rated one of the top in the world. Restaurants within close walking distance were very nice. Club West is a condo style facility.
4out of 5
Recommended
for Everyone
by A verified traveller from US

Posted 30-Nov-2016
Very friendly and helpful staff. Cleaning staff was very fast but never changed bedsheets and towels were dirty with stains on then. Luckily they provide a lot of towels & had a washer & dryer with laundry detergent to use.
5out of 5
Recommended
for Everyone
by A verified traveller

Great place

Posted 16-Nov-2016 on Orbitz
The condos were well equipped and clean. Centrally located to everything, The only issue was the restaurant was just taken over and has some growing pains. Menu is not beach kinda food. Ocean east had better environment with great menu and music. The free shuttle was handy.