Title: Roc Jungle Tulum Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=66177481&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Roc Jungle Tulum Travelers start their day with a continental breakfast at this jungle oasis near Tulum Beach, where bike rentals and concierge services connect them to nature ## Photo gallery for Roc Jungle Tulum ![Bicycling - Roc Jungle Tulum (Tulum)](https://images.trvl-media.com/lodging/67000000/66180000/66177500/66177481/76c17e1a.jpg?impolicy=resizecrop&rw=598&ra=fit) ![In-room safe, blackout curtains, iron/ironing board, free WiFi - Roc Jungle Tulum (Tulum)](https://images.trvl-media.com/lodging/67000000/66180000/66177500/66177481/4ec819cf.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Jungle Suite, Jungle View | In-room safe, blackout curtains, iron/ironing board, free WiFi - Roc Jungle Tulum (Tulum)](https://images.trvl-media.com/lodging/67000000/66180000/66177500/66177481/b12074a0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Jungle Suite, Jungle View | In-room safe, blackout curtains, iron/ironing board, free WiFi - Roc Jungle Tulum (Tulum)](https://images.trvl-media.com/lodging/67000000/66180000/66177500/66177481/864de2a7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Fitness facility - Roc Jungle Tulum (Tulum)](https://images.trvl-media.com/lodging/67000000/66180000/66177500/66177481/10c0d906.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Roc Jungle Tulum provides a peaceful retreat surrounded by lush gardens. Guests can relax by the outdoor pool or venture into the nearby nature reserve. The property offers free in-room WiFi to stay connected while enjoying the tranquil environment. ## Reviews 8.0 Very good ## Popular amenities - Breakfast included - Pet-friendly - Parking included - Free Wi-Fi - Air-conditioning - Gym ## Room options ### Check availability for these dates Tonight [Dec 24 - Dec 25](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=66177481&PinnedHotelID=66177481&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=66177481&PinnedHotelID=66177481&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 25 - Dec 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=66177481&PinnedHotelID=66177481&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=66177481&PinnedHotelID=66177481&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=66177481&PinnedHotelID=66177481&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=66177481&PinnedHotelID=66177481&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 2 - Jan 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=66177481&PinnedHotelID=66177481&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=66177481&PinnedHotelID=66177481&HadPinnedHotel=true®ionId=-1&adults=2) ### View all photos for Jungle Suite, Jungle View ![Jungle Suite, Jungle View | Bathroom | Shower, bathrobes, slippers, towels](https://images.trvl-media.com/lodging/67000000/66180000/66177500/66177481/30c32928.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Jungle Suite, Jungle View 9.4 Exceptional 6 reviews ### Highlights Air conditioning Blackout curtains Bathrobes Private bathroom Mobile key entry In-room massage Daily housekeeping In-room safe - Sleeps 2 - 1 King Bed ## You may also like Ad ![Room, Oceanfront | Premium bedding, minibar, in-room safe, desk](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/18000000/17880000/17876800/17876764/895c2d49_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Our Habitas Tulum - Adults Only Zona Hotelera - Pool - Breakfast included - Spa - Free Wi-Fi 9.0 Wonderful 368 reviews £245 includes taxes & fees 19 Jan - 20 Jan 2026 [](https://www.expedia.co.uk/Tulum-Hotels-Habitas-Tulum.h17876764.Hotel-Information?chkin=2026-1-19&chkout=2026-1-20&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=1f5c6d0a-e53a-4757-9523-cca921e5a1d3&top_cur=GBP) Ad ![Exterior](https://images.trvl-media.com/lodging/62000000/61580000/61573700/61573622/a46d3775.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Kimpton Aluna Tulum by IHG Zama - Pool - Spa - Pet-friendly - Parking included 9.2 Wonderful 310 reviews £168 includes taxes & fees 19 Jan - 20 Jan 2026 [](https://www.expedia.co.uk/Tulum-Hotels-Kimpton-Tulum.h61573622.Hotel-Information?chkin=2026-1-19&chkout=2026-1-20&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=1f5c6d0a-e53a-4757-9523-cca921e5a1d3&top_cur=GBP) Ad ![Interior](https://images.trvl-media.com/lodging/108000000/107790000/107788100/107788093/f6fd5e97.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Tulum by IHG Tulum City Center - Pool - Pet-friendly - Parking included - Free Wi-Fi 9.0 Wonderful 57 reviews £66 includes taxes & fees 15 Jan - 16 Jan 2026 [](https://www.expedia.co.uk/Tulum-Hotels-Selina-Tulum-Downtown.h107788093.Hotel-Information?chkin=2026-1-15&chkout=2026-1-16&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=1f5c6d0a-e53a-4757-9523-cca921e5a1d3&top_cur=GBP) Ad ![Rooftop terrace](https://images.trvl-media.com/lodging/101000000/100420000/100410600/100410585/8de7ac0e.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Calea Tulum Zama - Pool - Kitchen - Pet-friendly - Parking included 9.4 Exceptional 28 reviews £59 includes taxes & fees 28 Dec - 29 Dec [](https://www.expedia.co.uk/Tulum-Hotels-Calea-Tulum.h100410585.Hotel-Information?chkin=2025-12-28&chkout=2025-12-29&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=1f5c6d0a-e53a-4757-9523-cca921e5a1d3&top_cur=GBP) Ad ![10 outdoor pools](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/90000000/89770000/89768600/89768532/01a32690_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive Zama - Pool - Breakfast included - All-inclusive - Spa 8.8 Excellent 632 reviews £416 includes taxes & fees 13 Jan - 14 Jan 2026 [](https://www.expedia.co.uk/Tulum-Hotels-Secrets-Tulum-Adutls-Only-All-Inclusive.h89768532.Hotel-Information?chkin=2026-1-13&chkout=2026-1-14&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=1f5c6d0a-e53a-4757-9523-cca921e5a1d3&top_cur=GBP) Ad ![Outdoor banquet area](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/18000000/17460000/17456900/17456830/e8afecfe_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Dreams Tulum Resort & Spa - All Inclusive Tulum - On private beach - Pool - Breakfast included - All-inclusive 7.8 Good 1,001 reviews £290 includes taxes & fees 26 Dec - 27 Dec [](https://www.expedia.co.uk/Tulum-Hotels-Dreams-Tulum-Resort-Spa-All-Inclusive.h17456830.Hotel-Information?chkin=2025-12-26&chkout=2025-12-27&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=1f5c6d0a-e53a-4757-9523-cca921e5a1d3&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/71000000/70510000/70501700/70501666/47376a15_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Conrad Tulum Riviera Maya Tulum - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Roc-Jungle-Tulum.h66177481.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Roc-Jungle-Tulum.h66177481.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.16648%2C-87.45357&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=tVtlH8DubDQ_cv1G_Zx8RQQ9ZSk=) Carretera Tulum-Boca paila Km 5.5, A 100 mt de la Calle Principal, Tulum, QROO, 77760 #### What's nearby - Tulum Beach \- 5 min walk \- 0.3 miles - SFER IK \- 2 min drive \- 1.2 miles - Ven a la Luz Sculpture \- 2 min drive \- 1.6 miles - Playa Paraiso \- 8 min drive \- 3.6 miles - Tulum Mayan Ruins \- 14 min drive \- 6.4 miles #### Getting around - Tulum Intl. Airport (TQO) - 54 min drive #### Restaurants - ‪Maya Tulum - ‬8 min walk - ‪Chambao - ‬12 min walk - ‪Taboo Beach Club - ‬12 min walk - ‪La Eufemia - ‬8 min walk - ‪Mia Restaurant & Beach Club - ‬17 min walk ## About this property ### Roc Jungle Tulum Hotel near Tulum Beach You can look forward to free continental breakfast, a terrace and a garden at Roc Jungle Tulum. In addition to laundry facilities and a gym, guests can connect to free in-room WiFi. Other perks at this hotel include: - Outdoor pool access nearby - Free self-parking - Bike hire, a round-trip airport shuttle (surcharge) and a front desk safe - A dock, luggage storage and a nature reserve Room features All guest rooms at Roc Jungle Tulum include perks, such as air conditioning and bathrobes, in addition to amenities, such as free WiFi and safes. Extra amenities include: - Bathrooms with showers ## Similar properties ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/4000000/3850000/3847700/3847617/c2cde2e7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Amansala Zona Hotelera - Pool - Breakfast included - Spa - Pet-friendly 7.8 Good 169 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=3847617&PinnedHotelID=3847617&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools](https://images.trvl-media.com/lodging/27000000/26970000/26960500/26960444/c5a31362.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Coyote Tulum Zona Hotelera - Pool - Pet-friendly - Free Wi-Fi - Restaurant 8.4 Very good 197 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=26960444&PinnedHotelID=26960444&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast area](https://images.trvl-media.com/lodging/46000000/45180000/45176500/45176478/3f752ef7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Teka Zona Hotelera - Pet-friendly - Parking included - Free Wi-Fi - Air-conditioning 8.8 Excellent 55 reviews £178 includes taxes & fees 17 Jan - 18 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=45176478&PinnedHotelID=45176478&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/10000000/9360000/9351100/9351092/b3430fe9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Playa Canek Hotel Boutique Spa Zona Hotelera - Restaurant [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=9351092&PinnedHotelID=9351092&HadPinnedHotel=true®ionId=-1&adults=2) ![Pool](https://images.trvl-media.com/lodging/112000000/111900000/111893900/111893816/121cab05_edited_88cc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Studio with Great Rooftop Pool Zama - Kitchen - Pet-friendly - Air-conditioning - Gym [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=111893816&PinnedHotelID=111893816&HadPinnedHotel=true®ionId=-1&adults=2) ![View from room](https://images.trvl-media.com/lodging/4000000/3270000/3263400/3263398/fc69462c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Cabañas Tulum Beach Hotel & Spa Zona Hotelera - On private beach - Pool - Hot tub - Breakfast included 9.4 Exceptional 204 reviews £355 includes taxes & fees 14 Jan - 15 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=3263398&PinnedHotelID=3263398&HadPinnedHotel=true®ionId=-1&adults=2) ![Pool](https://images.trvl-media.com/lodging/112000000/111720000/111714900/111714894/a180dcd8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Amira Rooftop Penthouse + Private Pool Tulum - Pool - Kitchen - Washing machine - Dryer [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=111714894&PinnedHotelID=111714894&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach, white sand, sun-loungers, beach umbrellas](https://images.trvl-media.com/lodging/15000000/14700000/14690500/14690477/9f51b9db.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Maria Del Mar Tulum Zona Hotelera - Pool - Spa - Parking included - Free Wi-Fi 9.2 Wonderful 211 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=14690477&PinnedHotelID=14690477&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/33000000/32630000/32625700/32625616/1103a866.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Los Arrecifes Zona Hotelera - Breakfast included - Spa - Parking included - Free Wi-Fi 8.8 Excellent 43 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=32625616&PinnedHotelID=32625616&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor spa tub](https://images.trvl-media.com/lodging/100000000/99950000/99944700/99944700/524c79ec.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Stunning 1BR Penthouse w/ Jacuzzi & Breathtaking Tulum Jungle Views! Tulum - Pool - Hot tub - Kitchen - Pet-friendly 9.4 Exceptional 6 reviews £89 includes taxes & fees 25 Dec - 26 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=99944700&PinnedHotelID=99944700&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Return airport shuttle (surcharge) - Free self parking on site - Limited on-site self parking ### Food and drink - Free continental breakfast available daily 8:00 AM to 11:00 AM ### Things to do - Bicycle rentals - Gym - Outdoor pool (guest access) ### Family friendly - Access to nearby outdoor pool - Laundry facilities ### Conveniences - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Direct access to a private beach - Dock - Garden - In a nature reserve - Terrace ### Spa - In-room massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No lift (single-level property) ### More - Mosquito nets - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Dressing gowns - Private bathroom - Shower - Slippers - Towels provided ### More - Air conditioning - Iron/ironing board on request - Mobile key entry - Safe - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 6:00 PM Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Late check-out subject to availability Late check-out fee: USD 25 ### Special check-in instructions There is no front desk at this property The check-in location differs from the property location; go to: \[Hotel Roc Luxe Tulum - Adults Only\] The host will greet guests on arrival If you arrive at the property after hours, you'll need to check in at an alternative location: \[Hotel Roc Luxe Tulum - Adults Only\] If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Host will greet you ### Pets Pets stay for free Welcoming dogs and cats only 1 total (up to 8 kg per pet) Pets cannot be left unattended ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Optional extras - Pet deposit: USD 200 per stay - Late check-out fee: USD 25 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Cashless transactions are available If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts ### Property is also known as Roc Jungle Tulum Hotel Roc Jungle Tulum Tulum Roc Jungle Tulum Hotel Tulum ## Frequently asked questions ### Does Roc Jungle Tulum have a pool? ### Is Roc Jungle Tulum pet-friendly? ### How much is parking at Roc Jungle Tulum? ### What time is check-in at Roc Jungle Tulum? ### What time is check-out at Roc Jungle Tulum? ### Does Roc Jungle Tulum provide a shuttle to the airport? ### Where is Roc Jungle Tulum located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Roc Jungle Tulum Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 7.8 Amenities ### 8.4 Staff & service ### 8.8 Eco-friendliness ### 8.6 Property conditions & facilities 10 - Excellent 22 8 - Good 9 6 - Okay 8 4 - Poor 3 2 - Terrible 3 ## Reviews ### 10/10 Excellent #### Rachel, Glendale 8 Jul 2022 Liked: Cleanliness, staff & service, property conditions & facilities Great hotel! ##### Rachel Stayed 1 night in Jul 2022 ### 10/10 Excellent #### Daniella 17 Apr 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Highly recommend, boho chic property perfect for relaxing. ##### Daniella Stayed 2 nights in Apr 2023 ### 10/10 Excellent #### ILYA 15 Feb 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Bar is very limited, no top shelf anything. Food menu very limited, but available food is really good. All staff personnel were great and very helpful. ##### ILYA Stayed 4 nights in Feb 2023 ### 10/10 Excellent #### EDISON 30 Jul 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I have never felt so welcomed at a hotel like I was at Roc. Julio, Enrique and Hanz were incredibly accommodating and helpful. Anything we ended was taken care of and that started before we even got there with a group chat created to facilitate all aspects of the trip. We will be returning with a bigger party. Walking distance to many places and great energy at the pool beach club. Loved every minute of our 8 day stay. Can’t wait to go back soon during our winter in NYC! ##### EDISON Stayed 7 nights in Jul 2022 ### 10/10 Excellent #### Paul 18 Jan 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Property was amazing. They have places on the beach, garden and jungle. So make sure you read and not assume. We stayed on the beach and enjoyed hearing the waves at night. Also the gym is bigger than it looks and my wife made use of it ( she is a body building competitor). Older machines but makes for a great pump. Breakfast was delightful, only 1 coffee, but they are working on changing this. Overall I highly recommend this place for a mature couple looking to relax and get their steps up. ##### Paul ### 10/10 Excellent #### Mauricio 28 Nov 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El servicio del staff en general es genial, especialmente de Julio (jefe de Concierge) que me ayudó bastante con recomendaciones y reservas antes y durante mi estancia! También Marcelino me brindó excelente atención en el bar. Sin duda volveré. ##### Mauricio ### 10/10 Excellent #### Tyler 13 Nov 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities LOVE! ##### Tyler Stayed 4 nights in Nov 2022 ### 8/10 Good #### Luis 3 Nov 2022 Liked: Cleanliness, staff & service, property conditions & facilities Nos hospedamos en ROC JUNGLE dos noches y la tranquilidad durante el día y la noche es excelente, solo ruidos de la naturaleza. Experiencia agradable ##### Luis ### 2/10 Terrible #### sandra 11 Aug 2022 Disliked: Cleanliness, staff & service, amenities Nos trataron de robar 10 mil pesos por unas bicicletas que ya avian recuperado! Aparte se nos olvido el celular en el cuarto y no no lo regresaron! No renten aqui❌ ##### sandra Stayed 3 nights in Aug 2022 ### 4/10 Poor #### Justin N 10 May 2022 Disliked: Staff & service, amenities, property conditions & facilities Initially when we got there it was great, staff was friendly and attentive. My wallet was stolen by a staff member from our room and when confronted about it, they tried to convince me I never had it. After that they became really sketchy, acting like they wanted to help but nothing was done. And coincidentally they couldn't find the file for the cameras and again it was only pointing towards the bar were no customers would have been standing/sitting. Super disappointed with the quality of service and staff. ##### Justin N Stayed 5 nights in May 2022 ### 4/10 Poor #### Erika 9 May 2022 Liked: Cleanliness Disliked: Amenities, property conditions & facilities noisy ##### Erika Stayed 2 nights in May 2022 ### 2/10 Terrible #### Mollie 7 May 2022 Liked: Amenities Disliked: Cleanliness, staff & service We didn’t receive the room we booked. When we talked to the front desk about it, they told us our room they gave us was a “free upgrade” while admitting the room they gave us was smaller than the room we booked. The room was average with a glass screen door as the front door. In a run down area and not worth the money spent. We were booked for the Jungle room and they placed us on a completely different property. I would not stay here again. ##### Mollie Stayed 1 night in May 2022 ### 4/10 Poor #### Madeline 4 May 2022 Disliked: Staff & service, amenities the lights went out in our room. We were given another room and the lights went out on that room as well. We spent one entire day and night without water and light. Unable to shower and slept with the heat! No one came to apologize or to provide us with any other acommodations or ask us if we needed anything. We were very dissapointed with the service. Lastly, saying that Tulum is overpriced is an understatement. Not worth the trip. Definitely not traveling here again. ##### Madeline Stayed 3 nights in Apr 2022 ### 10/10 Excellent #### Travis 11 Apr 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel located on the beach. Staff was amazing in helping me plan my trip before arrival and during my stay. Good restaurant. Great pool. Highly recommend. Rooms were amazing especially the outdoor bathroom. Mau and Enrique were great! ##### Travis Stayed 4 nights in Mar 2022 ### 6/10 Okay #### Joshua 19 Mar 2022 Liked: Cleanliness Stayed a week at Roc Lux which is just the beach area of Roc Jungle overall a good stay but many little things to be improved on . The rooms were fairly warm but comfortable , please note you must have your credit card or cash on because of having to close out your room charges every shift . Also no room service is available and some of the staff acts as if they are there to get their tips and not all that friendly . The property is about 1.5 miles from any action or good dining / shopping . If you want to go somewhere and detach it works but if you are looking for luxury this is not your spot . Beach was dirty and the hotel did not care to rake the seaweed so that was not ideal . I did not hate it but would not return . Thank you Roc Lux for our stay ##### Joshua Stayed 5 nights in Mar 2022 ### 10/10 Excellent #### Jan 16 Mar 2022 Liked: Cleanliness, staff & service, room comfort #### Unique, not for all, fun for us The jungle rooms were about a 1/4 mile down a dirty road, Once in you room, you felt like you were in the jungle. The showers are mostly glass to the outside and into the room. Great for couples, less great for friends and family. Some of the interior buildings/rooms had their showers along a walkway. Ours was on the outside of the property, so we just saw jungle. The breakfast was delicious. The free breakfast came with really nice fruit platters. We typically also added/shared an omelette, which was also amazing and only $11usd. Do watch out for tricky add-on to the bill. Everyday we (and others) got free OJ and tea/coffee refills. The last day they changed $5USD for a single additional cheap lipton tea. They refunded it, but argued it and had to get 4 or 5 people involved. Overall great staff. Great place. ##### Jan Stayed 3 nights in Mar 2022 ### 10/10 Excellent #### inocencio 11 Mar 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente hotel! Muy buena la atención del personal! Sin duda regresaría a el mismo hotel!! ##### inocencio Stayed 2 nights in Mar 2022 ### 10/10 Excellent #### Terance 3 Mar 2022 Liked: Cleanliness, amenities, property conditions & facilities Purpose of my stay was to unplug and this provided exactly that for me in everyway. ##### Terance Stayed 1 night in Feb 2022 ### 10/10 Excellent #### Mathias 2 Mar 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Experiência única Experiência única. Ficamos em uma xabana no Garden com uma banheira ao ar livre. Quarto muito espaçoso com ar condicionado. É bom lembrar de levar repelente por causa dos mosquitos, principalmente se for ficar relaxando na rua de noite. O hotel tem uma recepção incrível, atendimento personalizado e uma piscina na beira da praia de tirar o fôlego. ##### Mathias Stayed 1 night in Feb 2022 ### 10/10 Excellent #### Santiago 22 Feb 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El staff muy atento durante toda mi estancia ##### Santiago Stayed 3 nights in Feb 2022 ### 10/10 Excellent #### Claudia 16 Feb 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente ubicación, atención y servicio. ##### Claudia Stayed 3 nights in Feb 2022 ### 8/10 Good #### Tracy 7 Feb 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities First and foremost the reception staff was outstanding! The hut we stayed in was gorgeous as well as the beach and pool...so stunning! There were a few annoyances...they wanted to limited our bottles of water to 2pp/per day and then charge us after that. There is no drinks menu so you are charged different prices (even if ordered the same time of day) depending on what button they choose. We were also charged different prices from the breakfast menu that what was listed and instead of simply changing the bill, (bc the menu stated a lower price) the staff had to argue over it. At this time, it was impossible to charge anything to our room so there was less freedom and the constant reminder to remember your credit card. Most of the staff was excellent, some in the restaurant were inhospitable at times. I believe this is a management issue and could be resolved easily with some kind oversight from them. It would behoove management to set standards at the restaurant for pricing. Overall, we would go back. The location is lovely and away from the pounding of the music in the denser areas of Tulum. Really loved most everything! ##### Tracy Stayed 7 nights in Jan 2022 ### 8/10 Good #### Carl 5 Feb 2022 Liked: Cleanliness, staff & service, property conditions & facilities Friendly staff that makes you feel like home, The jungle part was not what we expected it to be so we upgraded to the beach. Which was amazing ##### Carl Stayed 7 nights in Jan 2022 ### 10/10 Excellent #### Alyssa 2 Feb 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Beach luxury Absolutely beautiful property. The staff was so nice and always went above and beyond to help us. Reyes and Jorge at the beach were great; lots of tequila shots and really yummy French fried. Mau and Julio at the front desk were the best - they were super helpful when assisting us in extending our trip an extra night as our flight was canceled back home bc of snow!! Hotel grounds were never super crowded and we never had an issue getting chairs or beds on the beach. Quiet, peaceful and luxurious. Bathrooms do lack privacy as they are outdoors and only a wall made of twigs separates you from the elements. However, it was literally the only thing I would change if I could!! ![](https://a.travel-assets.com/ugc/hotel-reviews/9713FBE49700F1669C10FB427D1C9D40E0631A8C1643824299576.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/763E7AC3C5435A26361DCB1418671FADDC474D6F1643824308189.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/BA63B99797043A88E0BB2A1DDC0B0A7F171225531643824299880.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/A91D650DAF9AAFFB1EA6552824AA39B631FCB5BE1643824304629.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Alyssa Stayed 4 nights in Jan 2022 ### 6/10 Okay #### Verified traveller 25 Jan 2022 Liked: Cleanliness, staff & service, property conditions & facilities #### Peligroso Tulum El hotel muy bueno, Tulum muy inseguro, peligroso, el próximo Acapulco en puerta. ##### Verified traveller Stayed 2 nights in Jan 2022 ## Expedia's Latest Trends ### Hotels > [Hyatt Zilara Cancun - 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