Title: The Garden Residences by Casago Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Entire apartment # The Garden Residences by Casago Apartment in Tulum with kitchen and pillowtop bed ![Outdoor pool](https://images.trvl-media.com/lodging/115000000/114580000/114572900/114572835/e2c2b157.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Rooftop terrace](https://images.trvl-media.com/lodging/115000000/114580000/114572900/114572835/bfa4e286.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Dining room](https://images.trvl-media.com/lodging/115000000/114580000/114572900/114572835/e1769b22.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Dining room](https://images.trvl-media.com/lodging/115000000/114580000/114572900/114572835/b0c80085.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Smart TV](https://images.trvl-media.com/lodging/115000000/114580000/114572900/114572835/755addad.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Amenities - Policies - Location The Garden Residences by Casago provides amenities, such as a rooftop terrace and a garden. Guests can connect to free in-room WiFi. 2.0 ### Entire apartment 1 bedroom1 bathroomSleeps 353.8 sq ft ## Popular amenities - Kitchen - Pool - Air conditioning - Outdoor space - Free WiFi ## Add dates for prices Check-in Check-out Travellers ## About this property ### Entire place You'll have the entire apartment to yourself and will only share it with other guests in your party. ### The Garden Residences by Casago Apartment in Tulum with kitchen and pillowtop bed This smoke-free apartment building features an outdoor pool, a rooftop terrace and concierge services. WiFi in public areas is free. Additionally, a garden, a picnic area and a communal living room are on-site. The apartment provides a sofa bed and a dining area, plus a kitchen and a Smart TV with digital channels. Added amenities include free WiFi, a pillowtop bed and premium bedding. Housekeeping is available on request. Air-conditioned accommodation at this apartment offers a safe and free toiletries. This accommodation is furnished with single sofa beds and dining tables. Pillowtop beds feature premium bedding. Accommodation at this 4-star apartment has kitchens with separate dining areas. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Smart televisions come with premium digital channels. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request. Recreational amenities at the apartment include an outdoor pool. ## Property amenities ### Beach - Beach loungers - Beach towels ### Pool/Spa - Outdoor pool ### Internet - Available in the apartment: Free WiFi ### Parking and transport - Free offsite parking within 10 metres ### Kitchen - Blender - Freezer - Griddle - Ice maker - Toaster ### Dining - Dining table ### Bedrooms - Bedroom - Pillowtop mattress - Premium bedding - Single sofa bed ### Bathroom - 1 private bathroom - Free toiletries - Shampoo - Soap - Toilet paper - Towels provided ### Living spaces - Communal living room - Dining table - Separate dining area ### Entertainment - Smart TV with premium digital channels ### Outdoor areas - Garden - Outdoor furniture - Picnic area - Rooftop terrace ### Comfort - Air conditioning ### Pets - No pets or service animals ### Suitability/Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift (90 centimetre wide door) - Smooth flooring in room - Well-lit path to entrance - Smoke-free property ### Services and conveniences - Change of bedsheets (on request) - Change of towels on request - Concierge services - Housekeeping (on request) - Luggage storage - Safe - Virtual front desk ### Location highlights - In an entertainment district ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) ### General - Bed sheets changed on request - Garden - Housekeeping (on request) - Towels (changed on request) ## Policies ### Check-in Check-in start time: 4:00 PM; check-in end time: 11:00 PM Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions There is no front desk at this property Guests planning to arrive outside normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and an access code; your host will greet you To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation A virtual front desk provides assistance to guests Guests are required to download the property's WhatsApp mobile app before check-in ### Access methods Access code, host will greet you ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Smoking Smoking is not permitted ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A damage deposit of USD 200 will be collected before check-in. We have included all charges provided to us by the property. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention No pets and no service animals are allowed at this property ### Property is also known as Phimai Tulum By Casago Tulum Phimai Garden Tulum by Casago Tulum Phimai Garden Tulum by Casago Apartment Phimai Garden Tulum by Casago Apartment Tulum ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.20214%2C-87.45564&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=168GeKEH5NYoxhXvry-bh5sEixU=) C. Iximche,, Lote 002 Mz 007, Tulum, QROO, 77760 #### What's nearby - Tulum National Park - 3 min drive - 1.8 miles - Las Palmas Public Beach - 6 min drive - 2.7 miles - Tulum Beach - 6 min drive - 3.5 miles - Playa Paraiso - 8 min drive - 3.1 miles - Tulum Mayan Ruins - 8 min drive - 3.3 miles #### Getting around - Tulum Intl. Airport (TQO) - 46 min drive #### Restaurants - ‪Jasmine - ‬8 min walk - ‪Coco Cafe - ‬9 min walk - ‪Escama - ‬17 min walk - ‪Rossina - ‬8 min walk - ‪Carl's Jr. - ‬17 min walk ## Frequently asked questions ### Does The Garden Residences by Casago have a pool? > Yes, this property has an outdoor pool. ### Is The Garden Residences by Casago pet-friendly? > No, pets are not allowed at this property. ### How much is parking at The Garden Residences by Casago? > There is free parking nearby. ### What time is check-in at The Garden Residences by Casago? > Check-in start time: 4:00 PM; check-in end time: 11:00 PM. ### What time is check-out at The Garden Residences by Casago? > Checkout is at noon. ### Where is The Garden Residences by Casago located? > Located in Zama, this apartment building is 0.9 mi (1.4 km) from Dos Aguas Park and 2.8 mi (4.6 km) from Tulum Mayan Ruins. Hunab Lifestyle Center and Jaguar Park are also within 1 mile (2 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## The Garden Residences by Casago Reviews 2.0 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 0 8 - Good 0 6 - Okay 0 4 - Poor 0 2 - Terrible 1 ### 2.0/10 Cleanliness ### 2/10 Terrible #### Baldemar 22 Jul 2025 Disliked: Cleanliness, room comfort, communication #### Corrupt property I didn’t see anything “stained lines” could have been from a previous guest. But on another note my bank did confirm that the charge of $69.48 did in fact link to a company that you do business with. I had to file a dispute. I know for a fact that the only time I used that card was on 11/7 with your agent. The unauthorized charges was also on 11/7. I’m quite upset about that. Also I’m upset that my glasses (worth over $300.00 US)were stolen at your property. I don’t believe an other guest stole’s them. If you attempt to charge me extra, I will peruse legal action against your company. And you should look into your employees for mishandling my credit card and not turning in guest property. ##### Baldemar Stayed 13 nights in Jul 2025