Outdoor pool
Check availability

Reviews of Condo Hotel El Vivero Tulum

3.5 out of 5
Condo Hotel El Vivero Tulum
Manzana 4 L1, Tunbenha por Bocapaila y, Kukulkan, Colonia Mayapax, Tulum, QROO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 18 out of 30 reviews" "
Rating 8 - Good. 10 out of 30 reviews" "
Rating 6 - Okay. 2 out of 30 reviews" "
Rating 4 - Poor. 0 out of 30 reviews" "
Rating 2 - Terrible. 0 out of 30 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Eve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Response from Jimmy on 7 Jan 2018
Thank you so much for your amazing score, we really enjoyed your stay.

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay !
Great place! To make base, if you want to relax and have a quiet night’s sleep but is still near the main avenue.... about four block’s away, were you can find restaurants and shops, complementary bicycle’s by the condo add to the fun ! Iwill definitely stay next time !
Stayed 3 nights in Dec 2017
Response from Jimmy on 7 Jan 2018
Thank you Manuel for such an amazing review, we would definitely love that you stay here with us a second time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay at Tulum
The place was perfect for a vacation getaway if you don’t want to deal with the heavy hotel traffic of people and hidden charges. The person in charge, Irving, was really friendly and helpful since it was our first time I’m Tulum. I would credit him for not only making us feel comfortable but also for making our vacation that much more incredible with his suggestions of what to do and where to go. The place is truly a hidden gem.
Stayed 4 nights in Nov 2017
Response from Jimmy on 9 Dec 2017
Thank you very much, our whole staff is here to help our guests and to show Tulum´s beauty.

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful hotel with amazing staff!
El Vivero was wonderful. The family that owned it are great and so helpful. The building is new and spotless. The pool is nice and new and the grounds are manicured with jungle canopy. Free bikes (one with a baby seat) make getting around easy. The water cooler in the kitchen was nice have too.
Stayed 2 nights in Nov 2017
Response from Jimmy on 9 Dec 2017
Thank you Mr. we are all glad you enjoyed your stay at the place.

10/10 Excellent

MARIA, los angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent place!
Beautiful place, I love everything. I recommended this place to family and friends The people in charge treat us great and make it so easy to check in. I'll definitely stay el Vivero next time I go toTulum.
Stayed 2 nights in Nov 2017
Response from El Vivero Tulum on 9 Dec 2017
Thank you Maria for your comment, we are thankful for your words and hope to see you again the next time you visit Tulum.

8/10 Good

ursula

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2017

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good night
Great room, awesome experience...
Response from Jimmy on 18 Apr 2017
Hi Javier! Thank you for your great comment!

8/10 Good

Cynthia G, Valencia, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacation
I recently stayed here for a wedding with my family. The condo was perfect, close to bars and restaurants. The only downside was having to drive to the beach, but it was an 8 min drive. I was mainly looking for something clean and safe since weren't going to spend too much time indoors. I totally recommend it if you plan on renting a car and traveling on a budget.
Response from Jimmy on 18 Apr 2017
Thank you for your comment Cynthia, we really appreciate. We also enjoyed your visit we would love to have you here next time.

6/10 Okay

Verified traveller

A little pricey for what you get
At check out they told us that they only accept cash or paypal, not credit cards.
Response from Jimmy on 16 Jan 2017
Dear guest, Thank you for your opinion we really appreciate it. Unfortunately our terminal for credit cards had a problem and we were not able to charge you. We apologize and hope that you can stay with us in another time.

10/10 Excellent

Rich, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful escape.
Lovely area, trees, birds. Very peaceful space. Great folks managing the property.
Response from Jimmy on 18 Apr 2017
Rich, thank you so much for your review we really appreciate it. Thanks for your suggestions we will do our best to improve the service.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Tulum condo
Relaxed quaint and quiet out of the way hotel.
Response from Jimmy on 18 Apr 2017
Thank you so much for sharing your experience. We really appreciate our guests suggestions.

10/10 Excellent

Felipe, Santa Barbara CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding place to stay.
Outstanding place to stay for the price, very clean and secure.
Response from General Manager on 10 Aug 2016
Thank you so much Felipe for staying with us and your amazing review. We really enjoyed your visit and we hope you comeback in another time.

10/10 Excellent

Tuula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel with friendly staff
We stayed over two nights in this hotel. For us it was just what we were vaiting for: very clean and new apartment with two bedrooms. We didn't cook but there is a kitchen with fully equipment if needed. The staff was great and friendly and everything was just according to the booking. The location is a little bit far from the main street and the bars and restaurants. It seems to me they also rent bicycles for customers but we had a rental car and didn't need any other transport.
Response from Jimmy on 30 Jun 2016
Hi Tuula, We are grateful for your comment. We hope you enjoyed your stay at our hotel. The hotel is 5 blocks walk from the main avenue where there are bars and restaurants. We do not rent bicycles, they are included in your reservation if available. Thanks.

8/10 Good

a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice condo/hotel in town
Beautiful grounds, and large, private space with full kitchens. There are bicycles to use, complementary, they bring in a large jug of bottled water for use during your stay, and there is ample air conditioning. These rooms look very new, and a bit out of place amongst the locals' homes. We felt very safe, and even biked to dinner on the Avenue after dark. There is no front desk, but the staff were extremely kind and accommodating. We would definately come back! Just so you know: This is far from the hotel zone and there are no beaches nearby. The pool is very small and a bit deceiving in size from the online photos....didn't bother us, but worth noting.
Response from Jimmy on 5 May 2016
Thank you so much for your amazing review. We really appreciate it and we would love to have you back.

10/10 Excellent

Ella, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hidden gem!
Wonderful staff. Only hitch was that it was a bit difficult to find, but the proprietor actually drove out to find us and bring us to the hotel when we were lost! The hotel itself is away from the main road, not surrounded by other hotels, in a great location surrounded by gardens. Waking up in the morning there was amazing. The facilities are modern and the architecture is beautiful. Kitchen was well-stocked as well! Amazingly comfortable stay. Service was both relaxed and attentive.
view from our window.
Response from Jimmy on 4 May 2016
Dear Ella, Thank you so much for your amazing review. We are working hand to hand with the government to install signs so finding us will be easier next time. We would love to have you back and thank you for the amazing pictures.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean condo exactly as shown
The staff is very nice! Extremely clean condo with amazing counters, bathroom, living room! A/,C every room! Bikes available to take whenever. Kitchen with propane, a fridge and utensils/plates etc included! Overall probably one of the best places you could be staying at! Jimmy responds quickly through E-mail and in person for anything!
Response from Jimmy on 4 May 2016
Thank you so much. We are very glad you enjoyed staying with us and we would love to have you back.

8/10 Good

Verified traveller

Stayed 1 night in Nov 2018
Response from Jaime on 18 Nov 2018
Thank you very much for your review. Have a nice day

10/10 Excellent

Lara, Buenos Aires, Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Departamento espacioso
Nos alojamos en un departamento de dos habitaciones que tenia un balcón con vista al jardín. Eramos 4 adultos y estuvimos muy cómodos. El mismo era espacioso, nuevo, lindo, luminoso, refrigerado y limpio. Tenia toallas y todos los amenities necesarios. Contaba con dos habitaciones grandes, una cocina comedor equipada, un living con tv enorme, un balconcito amplio con una mesa (ideal para desayunar/cenar observando la flora y fauna del lugar). El jardín es muy bonito, con varios tipos de arboles distintos y decorado con luces y otros objetos simpáticos. Tiene una pileta muy linda, bicicletas disponibles para su uso y un espacio para dejar los autos en la entrada. Irving, se encargo de que tuviéramos una estadía mas que agradable, nos recibió, nos orientó en el lugar, nos recomendó sitios para visitar y siempre estuvo atento y dispuesto a ayudarnos con cualquier consulta que tuviéramos. Sin duda es un excelente lugar para hospedarse y esperamos volver pronto.
Stayed 2 nights in Jul 2018
Response from Irving on 7 Aug 2018
Estimada Lara, apreciamos mucho su comentario y nos alegra de verdad que hayan disfrutado su estancia en Tulum y en el Vivero. Saludos desde México.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très calme et propre
Pas trop loin du centre-ville, il ne faut pas se fier aux alentours, ce sont de superbe condos propres et tranquilles
Response from Irving on 6 May 2018
Merci beaucoup pour vos commentaires

10/10 Excellent

marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super recomendable!
El Vivero es un lugar ideal para alojarse. Si estas con coche, y no paras sobre la playa, no encontraras nada mejor. El departamento es super confortable y limpio. Bien equipado y entre arboles y un clima de tranquilidad. Los dueños siempre están dispuestos a darte una solución o respuesta a lo que puedas necesitar, o incluso informarte sobre los sitios donde ir. El Barrio no es especialmente bonito, pero es tranquilo y seguro y estas muy cerca de todo. Si no estas en coche, hay bicis que te prestan en el Condominio. Todo perfecto! Un placer la estadía en El Vivero. La piscina es muy bella... el departamento super limpio, comodo y buen gusto!
Stayed 5 nights in Feb 2018
Response from Jaime Salazar on 22 Feb 2018
Muchas gracias Sra. Marina, nos complace mucho leer su mensaje y saber que han disfrutado su estancia con nosotros. Nos esforzamos día a día por ser mejores y ofrecer un servicio de calidad y mantener nuestras instalaciones en muy buen estado, lo que está dentro de nuestra propiedad depende de nosotros que este en óptimo estado. Esperamos verlos pronto de nuevo por aquí en compañía de su bonita familia.

8/10 Good

Vitor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une seule fois.prix plus cher que la Suisse.
Alors on a passe um tres bon sejour, Tres loin de la plage 15 mnts a velo . Toutes plages semi-prive,je me sentai surveilled de partout. La Ville Tulum tres sale . Hotel bien , les chambres tres bien. Le salon enorme , des balcon tout le tour et compri la cuisine vraiment pas mal. Les personel très simpa.
Stayed 2 nights in Dec 2017
Response from Jimmy on 7 Jan 2018
Thank you so much for your great review, we are glad that you enjoyed the condo. We are very sorry for all the garbage in Tulum, we try to do our part by cleaning the street around the hotel and the lot next door.

8/10 Good

Reyna Fabiola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy buena sorpresa, el lugar excelente con todos los servicios descritos en su pagina; nos encanto el lugar.
Stayed 2 nights in Dec 2017
Response from Jimmy on 29 Dec 2017
Muchas gracias Fabiola por su comentario, qué bonito que les haya gustado el lugar. Esperamos poder recibirles en otra ocasión. Un saludo y gracias.

6/10 Okay

yoppy, JAPAN

Liked: Property conditions & facilities, room comfort
room is good, but location...
部屋は広く基本快適ながら場所に難あり。 まあ歩けなくはないんだけど中心から遠い。 自転車貸出しに期待したが、リスキーなバイシクルに加え夜は周辺真っ暗で無理。 ちっちゃな街の街はずれ感は嫌いじゃなかったけど、やっぱりちっちゃなプールに朝食なしは案外厳しいかも。
Stayed 1 night in Aug 2017

8/10 Good

Gabriele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to go to Tolum Ruines and cenotes
Thanks a lot!

10/10 Excellent

Anabel, Ciudad de México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar perfecto para descansar a un costo accesible
Fue muy fácil llegar al lugar y los empleados siempre fueron muy amables. El ambiente dentro es muy agradable por los árboles y plantas. El departamento es de un excelente tamaño, moderno y siempre la limpieza fue perfecta. Desayunar en la terraza se disfrutaba mucho pues la zona es tranquila, recomiendo llevar coche para poder trasladarte del condo a la playa u otros lugares pues aunque en bici también se puede, está un poco lejos y bajo el sol se vuelve complicado.
Response from Jimmy on 18 Apr 2017
Anabel muchas gracias por tan agradable comentario. Es para nosotros un placer servirles y ofrecer el mejor servicio para que puedan disfrutar completamente sus vacaciones. Esperamos recibirles en otra ocasión.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amplías habitaciones muy limpio y cómodo.
Excelente servicio y atención en todo momento. Esperamos regresar pronto!
Response from Jimmy on 18 Apr 2017
¡Muchas gracias por su opinión! Con gusto lo atenderemos en su próxima visita.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Increible Lugar en Tulum
Response from Jimmy on 18 Apr 2017
Muchas gracias por su comentario, tomaremos en cuenta sus observaciones para mejorar nuestro servicio y esperamos poder recibirlo en otra ocasión.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nettes personal, jeden tag kam die putzfrau vorbei, da noch sehr neu war die küche noch nicht optimal ausgestattet, aber sonst TOP, wir blieben gerade noch 2 nächte mehr! Ist ein wenig neben dem zentrum, aber wir hatten ein auto,hat uns daher nicht gestört.
Response from Jimmy on 4 May 2016
Thank you so much for your review. We really hope you enjoyed staying with us and we would love to have you back.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Återvänder gärna
Mycket bra boende, hjälpsam personal, rent och prydligt. Stort plus för tillgång till cyklar och vatten i lägenheten. Vi har verkligen trivts jättebra här och känt oss välkomna. Rekommenderar varmt El Vivero till alla som letar efter ett ställe att känna sig hemma på.
Thank you so much for your very kind review. We would love to have you back.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
en general bien
El condominio, muy buen en general, estaba un poco escondido, y lejos de la zona hotelera, pero tenian bicicletas, nosotros levamos coche, pero en las noches estaba la zona muy muy obscura y un poco fea, pero el condomionio bien, los aires y la tele funcionaban en perfectas condiciones.
Muchas gracias por su comentario, esperamos recibirlos de nuevo en otra ocasión. El problema con las luces fue reparado ya que el gobierno instaló nuevas luces.