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Do not stay here. This is literally an abandoned facility. Spend a little extra and go somewhere else.
Ostap
Stayed 1 night in May 2024
2/10 Terrible
LaDonna
19 May 2024
Liked: Staff & service
LaDonna
Stayed 1 night in May 2024
2/10 Terrible
Preston
16 May 2024
This place is a trap hotel. Crack/Meth heads, prostitutes, people doing drug deals, the bed sheets/blanket had cigarette burns in them, elevator don’t work and the stairwells smell like urine, graffiti on my headboard and the pictures on the wall. Please do not book here, the pictures are not what you’ll walk into. I’m not sure how this place is even open.
Do NOT stay here! Filthy, unsafe, bed bugs and nothing works. I don’t know how this is a licensed business. If I didn’t have pictures, nobody would ever believe me when I tried to describe how bad this place is. There were TONS of bed bugs, the bed smelled so strong like urine I couldn’t sleep in it. Stains and hairs all over the sheets in addition to the bugs. The bathroom light didn’t work at all so I had to use a flashlight. One lamp in the room didn’t have a shade on it, the other one didn’t even have a bulb. Knife holes in the walls. Tons of drugged out people wandering around the property and the hallways inside. Elevators were broken, roof was leaking bad, hotel in general was filthy. Too much to describe in one review.
Jeffrey
Stayed 1 night in Apr 2024
Response from Tim on 20 May 2024
Hi, Jeffrey! We are very sorry that you have had an uncomfortable experience with us. Cleanliness is something about which we are particular and can not compromise, of course, we never want our visitors to face these problems. Thank you for raising this problem, and be assured that we will take this up and address it immediately. In case something else, please contact us. Regards, Tim
Hi, Lacy! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Joey
This hotel was a total dump ..... Bed bugs, dirty ring around the bath tub, toilet seat was not secured, toilet tank lid was not the right one, no secure door lock, room smelled of smoke, people hanging out in the lobby and parking lot at 1:00 am, no hot water, no light bulbs, no lamp shades, every electric cord was unplugged, TV wouldn't work
Bruce
Stayed 1 night in Mar 2024
Response from Joey on 20 May 2024
We are sorry to hear about your experience, Bruce! Request to consider this as an off case, as cleanliness is one of the basic priorities in our hotel. Do give us another chance to host you soon, and we will ensure that you experience the comfort and hospitality we are known for. Regards, Joey
2/10 Terrible
Scott
11 Mar 2024
Scott
Stayed 2 nights in Feb 2024
Response from Joey on 20 May 2024
Sorry for the unpleasant experience you had with us, Scott! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Joey
We are extremely sorry to know this, Noemy! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah
Hi, Maggie! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.
The hotel was in a state of disrepair. The elevators didn't work - it rained in the lobby and it rained in the fire hose box and poured on the floor. There were bugs in our bathroom and we had to ask for clean towels for our room. The bathrooms off the lobby were out of order. The back doors were always propped open. We felt as tho we were staying in a homeless shelter.
Debra
Stayed 5 nights in Jan 2024
Response from Ammy on 2 May 2024
Hi, Debra! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.
2/10 Terrible
Charles, Indianapolis
18 Jan 2024
Charles
Stayed 1 night in Jan 2024
Response from Ammy on 2 May 2024
Hi, Charles! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Noah.
I travel frequently, and this filthy dump is the most disgusting hotel I've ever stepped foot in - Expedia shouldn't even list places like this. The elevator didn't work, the heater was broken, blinds torn, sheets dirty, blankets missing and mold in the tub and shower. We walked in, saw the mess, and turned around. The young man at the desk said he couldn't process a refund since we booked through Expedia and I'm online hoping for the best. Meanwhile, whatever you do, avoid this repugnant stink hole!
Marc
Response from Ammy on 2 May 2024
Hi, Marc! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim.
There was only one sheet on the bed, no blankets, and a roaches were everywhere on the bed in the bathroom on the walls, everywhere.
Kris
Stayed 1 night in Dec 2023
Response from Ammy on 3 Apr 2024
Apologies for the problems you had faced, Kris! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.
2/10 Terrible
Joshua
19 Nov 2023
Disliked: Cleanliness
Filthy and made me pay in cash, not with card on file.
This was the worst hotel and experience I’ve ever had and I travel a lot! The sheets were dirty, the tv wouldn’t turn on (the guy at the desk was nice and brought a new remote) but even with the new remote I couldn’t change the channel. There was a piece of cardboard taped on the window with broken glass, there was a FIGHT next door with a man assaulting a woman, I heard furniture falling and punched. Doors slamming and full screaming all night. I slept less than 2 hours on their dirty bed. The shower water was black when I turned on the water! Roaches were crawling on the floor. It was VERY UNSAFE
Shelley
Stayed 1 night in Oct 2023
Response from Ammy on 3 Apr 2024
Hi, Shelley! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim,
DO NOT STAY
Extremely dirty and in very poor repair. Room had cockroaches running in it, the lamp had been pulled off the wall and broken, and left sitting there. Elevator was broken and when I took the stairs down to the lobby, the exit door was locked - death trap in a fire.
I will be reporting this to the city fire marshal.
Lawrence
Stayed 1 night in Oct 2023
Response from Ammy on 3 Apr 2024
Apologies for the problems you had faced, Lawrence! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.
When we got there, they weren’t even sure if our room was clean, so we had to wait. Then when we got to the room, there were roaches crawling around the bathroom. The stairwells were full of boxes and bags of trash, and it smelled horrible
Carlie
Stayed 1 night in Oct 2023
Response from Ammy on 3 Apr 2024
Hi, Carlie! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim,
2/10 Terrible
Monica
1 Oct 2023
Monica
Stayed 1 night in Sep 2023
Response from Ava on 17 Oct 2023
Hi, Monica! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Ava
Place was a dump stains all on the floor and walls tub was nasty the sheets and pillows were yellow
Verified traveller
Stayed 1 night in Sep 2023
Response from Ava on 17 Oct 2023
Hi, Guest! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Ava
The room was full with roaches. When I informed the front desk, the guy there bluntly said "I don't care."
Anthony
Stayed 1 night in Sep 2023
Response from Joey on 12 Sept 2023
Hi, Anthony! We are terribly sorry for the unpleasant experience you had with us. Thanks for notifying this issue and be assured we will be taking this up and rectifying it at the earliest. Have a nice day ahead! Regards, Joey
Hotel is a bit run down in a sketchy part of town. There were people outside wandering/loitering around the property who werent guests. No shampoo or conditioner but the man at the front desk was helpful trying to find us some without any luck. He was nice and the room was fairly clean
Lyndzie
Stayed 1 night in Aug 2023
Response from Ava on 12 Sept 2023
Hi, Lyndzie! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time. Regards, Ava
10/10 Excellent
James
18 Jul 2023
Liked: Cleanliness
James
Stayed 1 night in Jul 2023
Response from Eva on 25 Jul 2023
Hi, James! it feels great to see you that you had a nice stay. We will feel obliged if you give us a chance to serve even better. Have an amazing day ahead. Regards, Eva
Room keys wouldn’t allow entry, never got to stay, checked out without ever stepping foot in room and no refund
Brendan
Stayed 1 night in Jun 2023
Response from Ammy on 16 Jul 2023
Apologies for the problems you had faced, Brendan! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.
This hotel feels like it was abandoned and someone moved in and just tried to take over it. The elevators don't work. It is absolutely filthy. Stains all over the carpet in the halls as well as in the room on bedding. Floors were sticky. Missing light covers and there was exposed wiring. Garbage left in garbage cans from previous guests. Ants and cockroaches in the bathroom. Half of the lights did not work. I wish I would have read the reviews and not just gone based off of the number rating. They must still have the old listing from whatever the hotel was before, because there is no way this hotel should be a 6.8/10. The only redeeming quality was the girl at the front desk. She was incredibly helpful and kind. This is the only time in my life that I have left a hotel because of the condition.
Sarah
Stayed 2 nights in Jul 2023
Response from Ammy on 16 Jul 2023
Hi, Sarah! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.
4/10 Poor
Carl
Travelled with partner
28 Jun 2023
Liked: Staff & service
Disliked: Cleanliness
Had to walk three flights of stair only to find out I was given a room that was akready occupied.
Carl
Stayed 1 night in Jun 2023
Response from Tim on 5 Jul 2023
Hi, Carl! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim
6/10 Okay
Verified traveller
26 Jun 2023
Liked: Cleanliness, room comfort
Disliked: Staff & service
Got what I paid for
Went you stay at a Hotel like this, you're definitely filtering for lowest price. Don't expect any extras, like coffee for your in room coffee pot for 1.
Maid service was decent and we had no problems entering our room with the provided key card.
Besides that, watch out for all of the loitering drug addicts and dealers.
Verified traveller
Stayed 2 nights in Jun 2023
Response from Maria on 5 Jul 2023
Hi! Thank you for your rating and your valuable input. We have explained this to our related team in order to ensure a relaxed and enjoyable stay in the future. Regards, Maria
Hi, Bobyy! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Maria
Hi, Shawn! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa
10/10 Excellent
Nikk
17 Jun 2023
Nikk
Stayed 1 night in Jun 2023
Response from Ava on 21 Jun 2023
Thanks for rating us superbly, Nikk! Glad to know that you loved our services :) Regards, Ava
6/10 Okay
JI-MAN
15 Jun 2023
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JI-MAN
Stayed 1 night in Jun 2023
Response from Ava on 21 Jun 2023
Hi, Guest! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava
4/10 Poor
Crystal
Travelled with family and small children
14 Jun 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Well on the website it said that they had a swimming pool that was not filled. They said that they offered breakfast there was no breakfast the room that we had the AC did not work there were ants all over the place in the bed was broke and there was a bar sticking out and we had children in the room the youngest being 2 years old when I mentioned it he tried moving us to a different room and there was mold growing on the table in that room and the room was nasty and wasn't even cleaned I will not be recommending that hotel to anybody and we will not ever stay there again
Crystal
Stayed 2 nights in Jun 2023
Response from Ava on 21 Jun 2023
Hi, Crystal! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Ava
2/10 Terrible
Sheryl
13 Jun 2023
Sheryl
Stayed 28 nights in May 2023
Response from Noah on 5 Jul 2023
Hi, Sheryl! Thanks for rating us positively, and we do apologize for the issue faced. We will surely work on your feedback and promise to provide an amazing experience on your next stay. Regards, Noah
Hi, Kelli! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava
4/10 Poor
Victoria
12 Jun 2023
Victoria
Stayed 1 night in Jun 2023
Response from Ava on 21 Jun 2023
We are sorry to disappoint you, Victoria! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Ava
Had two rooms. First one was about 100 degrees because the air wasn't on. Then, opened the drawer by the bed. Found an adult toy box, half-smoked cigarette, empty bowl of macaroni and cheese and 'performance' pills. Room two had a hole where you can tell the deadbolt was kicked in at one time. Then the remote control to the Tv had no batteries. And also, no air on so it was about 100 degrees and took about 2 hours to cool down. Definitely not worth the money. I tried to be cheap. No idea how this even got 6 stars. I'd be been better off driving to OKC.
Cody
Stayed 1 night in Jun 2023
Response from Ava on 21 Jun 2023
Never meant to disappoint you, Cody! Request to consider the concern of the cleanliness as an off case, as it is one of our highlights. Do give us another chance to host you soon and we will ensure that you would experience the comfort and hospitality we are known for. Regards, Ava
2/10 Terrible
Jen
10 Jun 2023
Disliked: Property conditions & facilities
AC didn't work, extremely hot
Jen
Stayed 1 night in Jun 2023
Response from Ava on 21 Jun 2023
Hi, Jen! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Ava
6/10 Okay
Tera
10 Jun 2023
Liked: Property conditions & facilities
Tera
Stayed 1 night in Jun 2023
Response from Noah on 5 Jul 2023
Hi, Tera! Thanks for spending your valuable time writing the review. Feedback and suggestions of our valued guests like you always motivate us to improve our services further. Regards, Noah
This hotel tripled their normal price for my last minute booking. So I assumed it would be a nice hotel based on the price. It was anything but. The desk attendant had to let us into our room everytime we came back since there were no working room keys, he also had to clean the room himself because they gave me a room that hadnt been cleaned yet. There were stains everywhere, holes in the walls and sheets, and an awful smell just in general. Please don't stay here.
Alexander
Stayed 2 nights in Mar 2023
Response from Ava on 21 Jun 2023
Hi, Alexander! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Ava
Hi, Gary! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava
Hi, Tera! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Ava
Hi, Tera! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Ava
Room substandard. First room not livable. Moved to other room. Staff friendly and accommodating. Approached by other tenant asking for $50 to help with room rent. Didn’t feel safe. I would never stay there again
Linda
Stayed 2 nights in May 2023
Response from Ava on 21 Jun 2023
Hi, Linda! We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Ava
This hotel should not be in business. It was dirty and falling apart. The surrounding neighborhood was very sketchy and felt unsafe. There were also rooms where it seemed people were actually living there and had pots and pans lined i their windows. Do not recommend you staying here at all!!!!
Verified traveller
Stayed 2 nights in May 2023
Response from Ava on 21 Jun 2023
Sincere Apologies, Guest! We are disappointed to see that our guest is dissatisfied with our services. However, we would love to understand the reason behind the problem you have faced to enhance your experience with us. Hope to hear from you soon :) Regards, Ava
10/10 Excellent
Jordan
Travelled with family, Travelled with family and small children
Hi Jordan! Thanks for taking out time to share your prestige review with us. We take pride in giving outstanding services to our customers and we are overjoyed to receive your compliments and appreciation. Regards, Ava
Thanks for taking out your valuable time to rate us, Tera! We will work even harder to make your stay a memorable one :) Regards, Ava
4/10 Poor
Verified traveller
Travelled with family
8 May 2023
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Old Hotel
It had rotches and the elevator was out of order so we had to use the stairs and it smelled musty through out the building.
Verified traveller
Stayed 1 night in May 2023
Response from Barbara on 21 Jun 2023
Hello! We are sorry for the trouble caused. Your feedback has been duly noted, and we will continue to make every effort to ensure more enhanced service. Regards, Barbara
Very very dirty, pot smell in hallway, massive dogs in multiple rooms on second floor barking, homeless people outside
Laurie
Stayed 1 night in Apr 2023
Response from Rosy on 21 Jun 2023
Sorry for the unpleasant experience you had with us. Laurie! Thank you for notifying us, and we will surely be working for the better guest experience. Regards, Rosy