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"We stayed for 2 nights and loved this hotel. The rooms were great and had the best Ocean view. Taking a ferry from the check in building to the hotel was an interesting experience. The hotel is huge with lots of dining options. We tried the dinner buffet one night, the service and food choice was really good. The next night we tried the ala la carte menu at a different restaurant. Both the times we found the food a bit bland but that’s probably because we are used to having spicier food on a daily basis. We took a day ferry from the hotel and all the arrangements were done very well from booking to car transfer to the boat, etc. The service by everyone was excellent! Will definitely return to this resort if I visit Ha Long again."

"Location "

"Very fancy hotel! Super clean and the view is amazing. The only thing I’d say is it’s very out of the way, and there is no food options around either. The restaurants in the hotel has a weird vibe, no one is ever there, pretty empty.. it’s hard to order a grab or order food delivery because grab doesn’t allow their driver to enter this area.. you’d need to take the taxi out. "

"Really nice hotel , two nice pools, the staff is really welcoming, nice and helpful. A specific mention to Mr Benjamin at the front desk who is really kind and helpful for finding specific locations. Thanks also to Mrs Lin at the front desk too. The view from the room at the 18th floor is amazing "

"The hotel is very elegant and very clean. Staff is very friendly and helpful. "

"The staff and service at this hotel are second to none. Their attention to detail and their ability to secure the best deals for tours and transport are highlights"

"The whole trip was great experience for a two night package to see Ha Long Bay. The Cruise ship was well appointed and a great base to see the UNECO Heritage site. A few small concerns: the beaches we visited had a lot of rubbish, all boats/ships should invite customers to pick-up the rubbish to help preserve this special environment. Also the ship should have videos and other media which better present the site and environmental goals etc., as this was poring covered by staff."

"Love it"

"The hotel was situated in a secluded area, separated from the rest of the town. The staff members were exceptional - they treated me like family. Every single person, from the employees on the 17th-floor bar to those at the front desk, was incredibly sweet, well-mannered, polite, and helpful. I had such a great experience that I can't wait to go back, and next time, I plan to bring along even more friends."