Ratings based on 1,580 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Brisbane

Excellent position

Posted 17-Sep-2016
Easy to find, easy to park. Will be great when landscaping and pool area refurbishment is completed. Huge meals at Spin but ordered medium rare Rump and got a very overcooked piece of steak and complaint was ignored
4out of 5
by A verified traveller from Brisbane

First visit to Townsville

Posted 16-Sep-2016
Pros: Very clean and tidy.
Cons: The reception area is quite dark with little seating general area.
Location: The location is fine. I didn't have time to investigate any activities.
This facility would be better described as a Casino with an Hotel attached rather than the other way around. For instance, you cannot avoid the gaming machines on the the to the bar. I was there attending a conference, so I was working during my stay. One surprising aspect was that I left behind two light jumpers in one the the drawers. I contacted the Hotel once I had arrived home. They eventually located them. I asked if they could maybe post them to me in Brisbane. Yes, certainly they would be happy to do this , C.O.D. Now, I would have thought such an establishment would pleased to perform a bit of reasonably inexpensive PR ($20.95). Thumbs down on this one!!!
4out of 5
by A verified traveller from melbourne

Convenient location for a ferry ride to Magnetic

Posted 12-Sep-2016
Clean hotel lobby and rooms. Renovations on the pool meant it was closed for now but the plans look fantastic
4out of 5
by A verified traveller

Posted 05-Sep-2016
Pros: Value
Check in quick, with friendly staff. Hotel was/is undergoing renovations, staff made everyone aware at check in & booking. No big issue though.
4out of 5
by A verified traveller from Melbourne

Excellent Room

Posted 05-Sep-2016
Pros: size of the room.
Cons: the food in the Main Buffet Restaurant was not up to standard ..not enough variety of eating places in the Hotel/Casino. Need a Courtesy Bus to shops.
Location: Great variety of Restaurants on the nearby strip and a very easy walk to the ferry bus stop to get to Magnetic Island.
Room great ...Hotel slightly removed from the main strip but an easy walk..
4out of 5
by A verified traveller

Location

Posted 04-Sep-2016
Very well located to s facilities in the area in particular The Strand
4out of 5
by A verified traveller from cleveland Qld

good hotel

Posted 23-Aug-2016
Pros: location eating placers
Location: close to magnetic island terminal close to the strand
good check in baggage handler at front of building
4out of 5
by A verified traveller

Nice Hotel overlooking the Bay

Posted 20-Aug-2016
Pros: Comfortable and quiet room. I initially had a problem with the air conditioning and this was attended to immediately.
Cons: I thought the food in the The Aqua restaurant was a bit disappointing yet the dinne rI had with room service was excellent.
Location: If you are looking to be close to all amenities as the hotel which is part of the casino is a bit isolated from the rest of te town.
Staff were all friendly and helpful. Without a car you are reliant on taxis to get you to the more touristy part of town as the hotel is out at the end of a peninsular. Only stayed two nights either end of a 5 day trip and overall the facilities were excellent.
4out of 5
by A verified traveller from Whitsundays

Ocean View at a super place

Posted 13-Aug-2016
The Ville has become a family and business favourite place to stay. I highly recommend it.
5out of 5
by A verified traveller from Stanthorpe

Posted 12-Aug-2016
Had a wonderful stay Room was Excellent with a great view