Worst stay of my life
we have stayed at The Ville Resort Casino in Townsville from 27th February 2016 to 2nd march 2016 and it was a complete disaster.
When we checked-in we were told that the hotel was undergoing refurbishment: great news!
Had we known we would have certainly NOT booked. When I started complaining about not being told, we were assured that the works were being carried out away from our room. Being Saturday afternoon and Sunday the next day, no noise was heard as they were not working over the week end.
The wifi (which we had to pay extra for) was working whenever it liked.
The third day (Monday) we were woken up by drilling above our room. Needless to say we ended up going out (although we had planned to stay in the room and work) as the noise was unbearable.
When I called reception to ask to be moved to another room we were told that it would have been the same as the work were being carried along the whole floor.
The fourth day (Tuesday) again drilling on our heads, this time it was so loud we had to get out of the room immediately. I could not work anywhere as I could not access wifi (I had paid for) in the room until 5pm when the works stopped. I could make no use of the room until that time which was extremely annoying as I had to sit in the lobby with other people and the noise of the casino on the ground floor.
Also, I understand there is no concierge in a four star hotel, but some concierge service is expected by the reception staff: very little help there...