Ratings based on 1,563 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
89% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from cleveland Qld

good hotel

Posted 23-Aug-2016
Pros: location eating placers
Location: close to magnetic island terminal close to the strand
good check in baggage handler at front of building
4out of 5
by A verified traveller

Nice Hotel overlooking the Bay

Posted 20-Aug-2016
Pros: Comfortable and quiet room. I initially had a problem with the air conditioning and this was attended to immediately.
Cons: I thought the food in the The Aqua restaurant was a bit disappointing yet the dinne rI had with room service was excellent.
Location: If you are looking to be close to all amenities as the hotel which is part of the casino is a bit isolated from the rest of te town.
Staff were all friendly and helpful. Without a car you are reliant on taxis to get you to the more touristy part of town as the hotel is out at the end of a peninsular. Only stayed two nights either end of a 5 day trip and overall the facilities were excellent.
4out of 5
by A verified traveller from Whitsundays

Ocean View at a super place

Posted 13-Aug-2016
The Ville has become a family and business favourite place to stay. I highly recommend it.
5out of 5
by A verified traveller from Stanthorpe

Posted 12-Aug-2016
Had a wonderful stay Room was Excellent with a great view
5out of 5
by A verified traveller from Canberra, australia.

Great find with very thin walls.

Posted 03-Aug-2016
Pros: View of castle hill and harbour. Location, free parking. Brand new rooms. Buffet restaurant.
Cons: Thin walls but doubt much could be done now.
Location: Walking distance 5 min to ferry terminal and strand walk. A little longer walk to palmer street for food.
Newly upgraded hotel/casino in great location. Despite a lot of negative comments I found this a great place to stay. Didn't see any renovations mentioned at time of booking. Only problem was with the thin walls. It just felt like my room door was being opened every time another neighbor opened/closed doors. Even the window would vibrate. But this I've found a problem across all building in Australia due to lack of insulation. Was on work trip so didn't get to enjoy the other hotel facilities. Only 5 min walk to maggie Is ferry terminal. Very good buffet at the aqua restaurant downstairs.
5out of 5
by A verified traveller from Gold Coast

Fantastic view from our room Friendly helpful staf

Posted 02-Aug-2016
Pros: Location view friendly staff
Stayed in a king executive room. Very comfortable bed. Fantastic views overlooking magnetic island. Could not fault the service from all the staff. Recommend this room to anyone.
5out of 5
by A verified traveller from Mexico

Quiet,great ocean views

Posted 21-Jul-2016
Pros: Modern,newly renovated room.
Cons: To have a window that opened would be great.
Great place to stay.Away from the busy area.Clean,plenty of supplies.
5out of 5
by A verified traveller

Posted 17-Jul-2016
Pros: location, modern rooms, food
Location: close to ferry, and within easy walking distance to shops and Reef HQ, museum etc. Short taxi ride to the airport
3 minute walk to ferry to magnetic island. 10 minute walk to Reef HQ. Great location, delicious food served for dinner at aqua restaurant buffet!
5out of 5
by A verified traveller from cairns, qld

Nice modern rooms with great staff

Posted 04-Jul-2016
The staff at the hotel where excellent and went out of there way to help us. The room was fantastic obviously recently renovated. We used the Aqua buffet for dinner for both nights and it has an excellent selection of great food. The pool was great for the kids as was the large grass area beside the pool. I would highly recommend this hotel
5out of 5
by A verified traveller

Posted 29-Jun-2016
The staff were very helpful and friendly, the ocean views from our room were fabulous and the buffet dinner and room service breakfast were delicious...great value for money. We definitely felt very relaxed and happy during our stay and will choose the Ville again next time we are in Townsville.