Ratings based on 1,823 Verified Reviews

4.4 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Brisbane

Enjoyable weekend away

Posted 05-Sep-2017
Pros: Location, views and rooms.
Cons: The new pool area will be fantastic.
Location: Nice ocean views. Magnetic Island ferry next door. Close to town.
Had a great time at The Ville. Looking forward to the new pool area when completed.
4 out of 5
Recommended
for Everyone
by A verified traveller from Mount Is

Love the current low prices.

Posted 03-Sep-2017
Pros: Close to the amenities I required.
Cons: Earlier advertised check in.
Location: Love the Strand.
Great staff easy check in &out..Comfortable rooms.
4 out of 5
Recommended
for Everyone
by A verified traveller from Cairns

Posted 01-Sep-2017
We only slept there, it will be fantastic once the $35millon dollars upgrade is finished. My mum stayed an extra night and ate in the casino below. The good was excellent
5 out of 5
Recommended
for Everyone
by A verified traveller from Newcastle

Great hotel with excellent water view

Posted 31-Aug-2017
Pros: Well presented with helpful staff at front door on arrival.
Cons: Casino could pay more.
Location: Close walk to city, ferry to Magnetic, shops and restaurants, Highly recommend the Pier for dinner.
Friendly staff, clean room with modern interiors and fittings, massive bathroom, plenty of room when travelling and living out of a suitcase to re-organise and iron clothing if need. A work in progress with the renovation and would love to stay again when pool and outdoor area is complete.
2 out of 5
by A verified traveller from whitsundays

hotel is central to needs

Posted 28-Aug-2017
Pros: beds were comfortable
Location: close to everything
very disappointed in the room. was advertised as "with marina views" but instead had view of roof top over the reception and could not even see the marina. needed to be at least one floor higher or room should be advertised as "no view"
1 out of 5
by A verified traveller

Posted 23-Aug-2017
Construction started at 6am the noise was deffaning.
2 out of 5
by A verified traveller from southern california

All facilities were closed

Posted 23-Aug-2017
I booked this hotel for the gym and pool and I didn't find out till I was checking in that both were closed super disappointing would have never booked this hotel especially for the price.
5 out of 5
Recommended
for Everyone
by A verified traveller from melbourne australia

Posted 23-Aug-2017
Great stay friendly staff even open your door when you get out of car abosulte pleasure
4 out of 5
Recommended
for Everyone
by A verified traveller from townsville

Hotel room nice

Posted 17-Aug-2017
Booked for convenience to attend show at entertainment centre next door. Stood in line to get a meal two hours before show started. 20 minutes later only moved 1 spot up in longest line up. Went to order room service, no answer three times we rang in 10 minutes. No meal available at entertainment centre as usually able to buy before a show. No meal able to be eaten before show and after show ended stood in line up again to get a meal and finally ate at 10:00 pm. Will keep this in mind if we ever decide to go again. on the bright side room was nice and quiet. Price of food and size of meal very good. Next time we will take snacks to eat in room if going to a show.
5 out of 5
Recommended
for Everyone
by A verified traveller from Tablelends

There were refurbishments going on

Posted 17-Aug-2017
Pros: the sea view and the beds
Cons: they are doing improvements now
Location: as far as location goes not close to a lot of places you would need a car, could walk but not recommended otherwise the stay was enjoyable
Our stay was enjoyable and very comfortable, the staff were very helpful and encouraged us to get in contact with them should we need to know anything or go anywhere (eating, shopping places) I was very in impressed