Ratings based on 1,608 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
89% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1out of 5
by A verified traveller from Melbourne

It wasn't just the renovations...

Posted 18-Oct-2016
Pros: The room was newly remodeled and pretty nice.
Cons: Outside of the room that we couldn't hang out in due to construction, there was nothing we liked.
It was the attitude of management. The hotel is undergoing renovations which it desperately needs so good on them. Unfortunately we had no idea of this. There was no pool and they were pile driving outside of our window so forget hanging out in the room. When we talked to the manager, It seemed to be our fault that we didn't know about the renovations when the information was berried about 4 pages deep on the expedia app. This was the busiest weekend in Townsville in about 8 years and the best thing the hotel could say was "well do you want to stay somewhere else?". Yes of course I do but...everything is booked!!! They wouldn't take any responsibility for the fact that a week prior one of there staff called me to confirm the hotel reservation and confirmed that there were change rooms by the pool. Don't you mean...what pool?!?!
4out of 5
by A verified traveller

Posted 08-Oct-2016
Room was lovely and tropical giving a real resort style
5out of 5
by A verified traveller from mackay

Great hotel, close to city centre

Posted 01-Oct-2016
Stayed for business but was a comfy place to rest at the end of my day all staff were very professional & friendly, check in & check out fast, lots of eating options, close to strand, museum, reef HQ castle hill & city centre
3out of 5
by A verified traveller

Undergoing Renovation

Posted 27-Sep-2016
Room was comfortable however view from window looked like a war zone while undergoing renovations. Pool area completely gone due to Reno. Will be nice when done but should be on website or emailed that no amenities.
5out of 5
by A verified traveller from Brisbane

Excellent position

Posted 17-Sep-2016
Easy to find, easy to park. Will be great when landscaping and pool area refurbishment is completed. Huge meals at Spin but ordered medium rare Rump and got a very overcooked piece of steak and complaint was ignored
4out of 5
by A verified traveller from Brisbane

First visit to Townsville

Posted 16-Sep-2016
Pros: Very clean and tidy.
Cons: The reception area is quite dark with little seating general area.
Location: The location is fine. I didn't have time to investigate any activities.
This facility would be better described as a Casino with an Hotel attached rather than the other way around. For instance, you cannot avoid the gaming machines on the the to the bar. I was there attending a conference, so I was working during my stay. One surprising aspect was that I left behind two light jumpers in one the the drawers. I contacted the Hotel once I had arrived home. They eventually located them. I asked if they could maybe post them to me in Brisbane. Yes, certainly they would be happy to do this , C.O.D. Now, I would have thought such an establishment would pleased to perform a bit of reasonably inexpensive PR ($20.95). Thumbs down on this one!!!
4out of 5
by A verified traveller from melbourne

Convenient location for a ferry ride to Magnetic

Posted 12-Sep-2016
Clean hotel lobby and rooms. Renovations on the pool meant it was closed for now but the plans look fantastic
4out of 5
by A verified traveller

Posted 05-Sep-2016
Pros: Value
Check in quick, with friendly staff. Hotel was/is undergoing renovations, staff made everyone aware at check in & booking. No big issue though.
4out of 5
by A verified traveller from Melbourne

Excellent Room

Posted 05-Sep-2016
Pros: size of the room.
Cons: the food in the Main Buffet Restaurant was not up to standard ..not enough variety of eating places in the Hotel/Casino. Need a Courtesy Bus to shops.
Location: Great variety of Restaurants on the nearby strip and a very easy walk to the ferry bus stop to get to Magnetic Island.
Room great ...Hotel slightly removed from the main strip but an easy walk..
4out of 5
by A verified traveller


Posted 04-Sep-2016
Very well located to s facilities in the area in particular The Strand