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Reviews of ibis Toulouse Centre

3 out of 5
ibis Toulouse Centre
2 Rue Claire Pauilhac, Toulouse, Haute-Garonne

Reviews

8.2

Very good

Rating 10 - Excellent. 211 out of 703 reviews" "
Rating 8 - Good. 366 out of 703 reviews" "
Rating 6 - Okay. 100 out of 703 reviews" "
Rating 4 - Poor. 18 out of 703 reviews" "
Rating 2 - Terrible. 8 out of 703 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small unit, but very clean. Friendly staff, helping both at reception and bar area as needed. Great area, close to all major shops and restaurants. A longer stay would require a larger room, but a 2 day stay worked out well for us.
Stayed 2 nights in Mar 2024

10/10 Excellent

Luiz

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

geraint

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
robbed
when i checked in the room was pre paid but they asked for a credit card for a guarantee which i gave them. then they asked about the room tax,i paid then in cash. when i checked out they asked about room tax again,told them i had already paid in cash. left hotel and with in one hour the had taken a payment on my credit card for the room tax. i feel like i have been robbed
Stayed 3 nights in Dec 2023
Response from La Réception on 22 Dec 2023
Good morningWe are sorry that your stay did not meet your expectations. Do not hesitate to send us an email to explain your problem.Hoping, all the same, to see you again very soon in our establishment.Best regardsThe reception

6/10 Okay

Youssef

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There’s no wardrobe or closet, only clothes hangers. The bathroom is really tiny. Staff made an effort to answer me in English which was much appreciated.
Stayed 3 nights in Oct 2023

10/10 Excellent

Fadi

Liked: Cleanliness, staff & service, property conditions & facilities
Well located within short distance from all attractions
Stayed 3 nights in Oct 2023
Response from Reception on 23 Oct 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a perfectly reasonable hotel for a short city stay, the room was clean if a little cramped. The room we had overlooked the rear carpark so not a great view but at least it was quiet. Would have been nice to have a room safe. The breakfast buffet was not a bad selection but, no decaf coffee.
Stayed 1 night in Sep 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fifth time there, and it's always great!
Stayed 4 nights in Aug 2023
Response from Reception on 1 Sept 2023
Good morning, John,Many thanks for your note.Hoping to see you again very soon,The reception

6/10 Okay

serene

Liked: Cleanliness, staff & service
For the price it was ok
Well situated in Toulouse, front desk stall friendly, shower in bathroom did not drain well, damp and mould on the floor boards in room caused by shower issue.
Stayed 3 nights in Jul 2023

10/10 Excellent

Donaline Ivette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

8/10 Good

Debby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Clive

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good and in an excellent location
Nice basic hotel in a great location to explore the city.
Stayed 4 nights in Jun 2023

2/10 Terrible

Anita

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely no one in this hotel can speak English. There are several front lady’s at the desk and not a single person can speak English. It was an absolute nightmare trying to communicate with staff was completely impossible. The front lady actually yelled at me when I said it lists English on the website as a spoken language in this hotel. The hotel is very unaccommodating. The most unaccommodating hotel I’ve ever stayed in. No coffee in the rooms. When I asked for coffee, I was charged three euros for an instant cup of coffee. Two towels provided for two people. No hand towel, no face towel, one roll of half used toilet paper. The shower is tiny, rooms not properly cleaned. Would not recommend even for a budget. Not a three star more of a one star.
Response from Reception on 2 Jun 2023
Dear Madam,Thank you for taking the time to leave a comment following your stay.Regarding coffee in the room, ibis hotel (Red Ibis) does not have a coffee maker service in the room, unless you take the "comfort room", which is listed as "with coffee maker and teapot".We are sorry, but yes, if you take a coffee, it will indeed be charged, as anything taken in a bar.The first two young receptionists you had had difficulty expressing themselves in English, but after 5 minutes of both parties not understanding each other, a third receptionist came forward and spoke to you in English.If you wanted more towels or other items in the rooms, the reception is a 24/24 service, you could have called the reception and they would have charged you extra.Nevertheless, we are sorry that you did not like the service.

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from La Réception on 30 May 2023
Monsieur,Merci d'avoir prit le temps de laisser une note suite à votre séjour dans notre établissement.En espérant vous revoir prochainement.

8/10 Good

Simon

Stayed 1 night in May 2023
Response from La Réception on 25 May 2023
Monsieur,Nous vous remercions pour vos note suite à votre séjour à ibis Toulouse Centre.Dans l’attente de vous accueillir de nouveau

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities
Like: In the city centre, no one use soap etc.. Not like: Past its glory concerning building, dark hallways.
Stayed 1 night in Apr 2023
Response from Reception on 2 Jun 2023
Thank you for taking the time to leave a review of your stay.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in a quiet street but 1 minute walk to main Jean d’Arc area and metro station.
Stayed 3 nights in Mar 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2023

8/10 Good

Veronica

Liked: Cleanliness, property conditions & facilities, room comfort
A lovely central hotel. Reception and bar staff was the same person so needed to wait to check in and then needed to wait to order a drink. Bar was very poorly stocked; no Vodka in stock, ran out of draft beer then ran out of all bottled beer. We had 1 drink before it ran out.
Stayed 3 nights in Jan 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Does the job well.
This hotel is comfortable, bland and central. Staff are very good and friendly. A good base for a rugby game! Good free buffet breakfast.
Stayed 2 nights in Jan 2023

10/10 Excellent

Mike

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

8/10 Good

CATHY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a basic little hotel but it worked.
Stayed 2 nights in Oct 2022

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Sep 2022

10/10 Excellent

Alison

Stayed 1 night in Sep 2022

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellently placed budget hotel
Hotel is situated in a quiet road but only a very short walk to the bustling areas of the city and transport links. The hotel was clean and the staff friendly and helpful. The rooms are on the small side but were well kept and clean with towel changes every day. Good value breakfast
Stayed 4 nights in Jul 2022

10/10 Excellent

Ingrid

Stayed 1 night in Jun 2022

4/10 Poor

Nigel

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
The Worst Hotel Staff
The hotel was just off the main quarter but was in walking distance to bars, shops and restaurants. The hotel was clean but very small. The bar and breakfast was definitely 2 star. The arrogance and attitude of the staff was unacceptable for the travel industry. They spoke to us like we were a lower class of human. We will never stay in the Ibis chain of hotels again as this simply isn’t professional or good enough. We are still waiting our refunds.
Stayed 4 nights in Jun 2022
Response from Ibis Toulouse Centre on 16 Jun 2022
Mr Nigel, Thank you for your feedback, however we are surprised by your comment. Your behaviour and incivilities during the night are at the origin of our decision and attitude. We could not remain without reaction. We must preserve the peace and security of all. We thank you for not blaming our establishment for the consequences of your actions. Concerning the refund, as we explain to you at your departure, you must contact the site where you made the reservation to have the refund. Regards,

10/10 Excellent

Epeli

Liked: Cleanliness, staff & service, room comfort
Liked it
Nice place near the city centre very good for Transport and lots of shops and fruit market nearby.Coming back next year
Stayed 2 nights in May 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was centrally located and easy to get to from the airport via bus. Friendly staff as well.
Stayed 3 nights in May 2022

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice at a great price
Stayed 3 nights in Apr 2022

8/10 Good

Jianwei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and the metro station is just nearby. An average chain hotel and everything of it is acceptable and you can hardly complain.
Stayed 3 nights in Dec 2021

10/10 Excellent

ABHIJEET

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a pleasant stay at the hotel. My only minor gripe is that the doors were too heavy and for a person with temporary disability, it was difficult to open the room door. Otherwise everything else with the room was excellent.
Stayed 5 nights in Mar 2022

6/10 Okay

Andrew

Liked: Cleanliness, staff & service, room comfort
Basic but does the job
Pretty basic accommodation, looks about two decades old, but does the job. I thought it had on-site parking, but it doesn’t, it’s the tight Q-Park nearby, which they do discount for Ibis. Good breakfast with excellent, fresh Madelines. A short 10-minute walk to town.
Stayed 1 night in Nov 2021

8/10 Good

Roderick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
A well placed central hotel.Clean and comfortable with a good breakfast and helpful staff
Stayed 1 night in Oct 2021

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, very good value for money
Stayed 3 nights in Oct 2021

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfectly adequate for the one night I was looking for. Clean and surprisingly quiet. I had a lovely view from my 5th floor window which was a nice surprise!
Stayed 1 night in Sep 2021

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap trip
Good value basic hotel. It has all you need. Good location, close to the airport bus and within walking distance to everything. Fairly typical Ibis.
Stayed 3 nights in Sep 2021

10/10 Excellent

SARA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación..Las habitaciones no son grandes pero son cómodas. Es un hotel limpio y su atención es muy buena.
Stayed 1 night in Aug 2021

10/10 Excellent

Patricia

Stayed 1 night in Aug 2021

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good deal, clean and nice stuff
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and the bathroom are as small as people say. It was fine for the 2 nights we were there. Exerting was clean and well kept. If staying more then a couple days, i would choose a different location.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2021

8/10 Good

Doris, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
There were no amenities in room and the shower was very small.
Stayed 3 nights in Jan 2020

10/10 Excellent

Zenon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Watching Gloucester Rugby
Excellent stop close to old town centre with its history, shops and restaurants.
Stayed 2 nights in Jan 2020

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Nice clean quiet hotel. Close to the centre and the station. Underground car parking nearby make it very easy to get to.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The ibis hotels are always very clean and very practical. There is nothing extravagant but you always have everything you need. The ibis Toulouse centre was clean, quiet, calm and had a great location. It was 5 minutes walking to one of the main pedestrian streets. I would definitely stay here again and recommend it to family and friends.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2019

8/10 Good

Manon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Traveler, All around the world

Business traveller
Liked: Staff & service
Great staff, good breakfast and central location. On a down side: small room and proportionally small bathroom.
Stayed 5 nights in Aug 2019