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Reviews of The Westin Toronto Airport

4 out of 5
The Westin Toronto Airport
950 Dixon Rd, Toronto, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 541 out of 1001 reviews" "
Rating 8 - Good. 264 out of 1001 reviews" "
Rating 6 - Okay. 100 out of 1001 reviews" "
Rating 4 - Poor. 51 out of 1001 reviews" "
Rating 2 - Terrible. 45 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome property. And very wonderful staff throughout the hotel. ! Big rooms! Awesome beds! We were 2 lady guests in the double beds room… and only had one housecoat. And one little body lotion. So extras were minimal. But overall very nice!
Stayed 1 night in May 2024
Response from Harmeet on 4 May 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

10/10 Excellent

Shoshana, Sandys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Harmeet on 4 May 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

10/10 Excellent

Irene

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Harmeet on 22 Apr 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

8/10 Good

tokyra

Liked: Cleanliness, staff & service, property conditions & facilities
😊
Stayed 1 night in Apr 2024
Response from Harmeet on 14 Apr 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is clean, new and very nice. The staff are friendly and helpful!! I would definately stay here again
Stayed 1 night in Apr 2024
Response from Harmeet on 13 Apr 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

10/10 Excellent

Jamie, Timmins

Stayed 1 night in Apr 2024
Response from Harmeet on 4 May 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

8/10 Good

Samuel, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport
Stayed 6 nights in Apr 2024
Response from Harmeet on 10 Apr 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

6/10 Okay

Elena

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Harmeet on 10 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

2/10 Terrible

Harpreet

Stayed 3 nights in Mar 2024
Response from Harmeet on 28 Apr 2024
Dear Guest,Thank you for taking the time to tell us about your experience at The Westin Toronto Airport Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Westin, we strive to provide a superior service experience for every customer; your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns and are looking forward to welcoming you again in the near future.Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is affordable and gorgeous! I was so impressed
Stayed 1 night in Apr 2024
Response from Harmeet on 6 Apr 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

8/10 Good

Avery

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great play to stop on our layover, the safe was kind and helpful got us checked in an our in a fast matter. Would stay again.
Stayed 1 night in Mar 2024
Response from Harmeet on 6 Apr 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

10/10 Excellent

Shannon

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Check in service par non
Stayed 1 night in Apr 2024
Response from Harmeet on 5 Apr 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

10/10 Excellent

Alvin, Tampa

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport with shuttle service
Stayed 5 nights in Mar 2024
Response from Harmeet on 3 Apr 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

6/10 Okay

Li

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Harmeet on 3 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

10/10 Excellent

kiara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, easy overnighter in the middle of travel
Stayed 1 night in Mar 2024
Response from Harmeet on 31 Mar 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located by the Airport
Stayed 1 night in Mar 2024
Response from Harmeet on 31 Mar 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

8/10 Good

Promise

Liked: Cleanliness, staff & service, property conditions & facilities
Nil
Stayed 1 night in Mar 2024
Response from Harmeet on 31 Mar 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

10/10 Excellent

Christopher, Sanford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of dining options and close to the airport.
Stayed 1 night in Mar 2024
Response from Harmeet on 30 Mar 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
All the above
Stayed 1 night in Mar 2024
Response from Harmeet on 30 Mar 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

8/10 Good

Tor

Liked: Cleanliness, staff & service, property conditions & facilities
Late check in appreciated
Stayed 1 night in Mar 2024
Response from Harmeet on 6 Apr 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

8/10 Good

tokyra

Liked: Property conditions & facilities
Nice I will stay again
Stayed 1 night in Mar 2024
Response from Harmeet on 27 Mar 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

6/10 Okay

Peter

Just average. Hotel needs make over. Close to Airport. Shuttle is very convenient.
Stayed 1 night in Mar 2024
Response from Harmeet on 27 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

8/10 Good

Kenneth

Travelled with partner
Brief stay before early morning flight. Convenient.
Stayed 1 night in Mar 2024
Response from Harmeet on 27 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

10/10 Excellent

Michael

Stayed 1 night in Mar 2024
Response from Harmeet on 13 Apr 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

10/10 Excellent

Michelle, Powell

Liked: Cleanliness, staff & service, property conditions & facilities
Great for one night.
Stayed 1 night in Mar 2024
Response from Harmeet on 27 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food options around the hotel and very conveniently located by the airport and major roadways.
Stayed 1 night in Mar 2024
Response from Harmeet on 23 Mar 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

8/10 Good

Jean Pierre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having to pay $10.99 for WiFi ! What's next, BYOTowels & soap !
Stayed 1 night in Mar 2024
Response from Harmeet on 22 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

8/10 Good

Valerie, Kitchener

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have being going to this hotel for a long time and it doesn't disappoint. Love it !!
Stayed 1 night in Mar 2024
Response from Harmeet on 20 Mar 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Very good shuttle service for the airport
Stayed 1 night in Mar 2024
Response from Harmeet on 20 Mar 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

10/10 Excellent

Aaron

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All the staff was absolutely amazing
Stayed 1 night in Mar 2024
Response from Harmeet on 20 Mar 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

2/10 Terrible

Joe

it was around 5:00 AM, I was awoken by various noises coming from the next-door room. It sounded like loud coughing and nose-blowing, which seemed to be happening right next to my bedroom. it was awful!!!!
Stayed 1 night in Mar 2024
Response from Harmeet on 15 Mar 2024
Thank you for taking the time to tell us about your experience at The Westin Toronto Airport Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Westin, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

10/10 Excellent

Shilpi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Piyush on 14 Mar 2024
Thank you so much for taking time for the review.We are delighted to hear that you enjoyed your stay. We will look forward to welcome you back.

10/10 Excellent

Ms sharon E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and comfortable and dining options were within walking distance.
Stayed 1 night in Mar 2024
Response from Harmeet on 13 Mar 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

10/10 Excellent

Andy, Salt Spring Island

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and sincere staff, good shuttle airport, great comp breakfast, rooms spacious and comfortable
Stayed 1 night in Mar 2024
Response from Harmeet on 13 Mar 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

4/10 Poor

darrell, Pompano Beach

Business traveller
Liked: Staff & service
Property is weathered. Parking prices ridiculous.
Stayed 2 nights in Mar 2024
Response from Harmeet on 7 Mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at The Westin Toronto Airport Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Westin, we strive to provide a superior service experience for every customer; your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns and are looking forward to welcoming you again in the near future.Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

6/10 Okay

karine

No air conditioning on heat in all the 7 rooms our team booked Extremely hot in the room and not good sleep condition at all Disappointing for the price we paid especially as Gold and even platinum elite members….
Stayed 2 nights in Mar 2024
Response from Harmeet on 9 Mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at The Westin Toronto Airport Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Westin, we strive to provide a superior service experience for every customer; your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns and are looking forward to welcoming you again in the near future.Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

10/10 Excellent

Pierre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect!
Stayed 1 night in Mar 2024
Response from Harmeet on 6 Mar 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

8/10 Good

Rob

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Harmeet on 6 Mar 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Harmeet on 6 Mar 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

6/10 Okay

Tim

Liked: Cleanliness, staff & service
The room was redone but the quality was mediocre. My room smelled like cigarette smoke.
Stayed 1 night in Mar 2024
Response from Harmeet on 3 Mar 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

6/10 Okay

Sarah

Stayed 3 nights in Feb 2024
Response from Harmeet on 22 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at restaurant and shuttle were amazing.
Stayed 1 night in Feb 2024
Response from Harmeet on 21 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

10/10 Excellent

Curtis

Stayed 1 night in Feb 2024
Response from Harmeet on 21 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Harmeet on 21 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

8/10 Good

tom

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent shuttle service
Stayed 1 night in Feb 2024
Response from Harmeet on 18 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

2/10 Terrible

uwe

I wasn’t given a quote for parking so I thought it was free and I ended up paying $200
Stayed 1 night in Feb 2024
Response from Harmeet on 17 Feb 2024
Dear Guest,Thank you for taking the time to tell us about your experience at The Westin Toronto Airport Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Westin, we strive to provide a superior service experience for every customer; your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns and are looking forward to welcoming you again in the near future.Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

10/10 Excellent

Deanna

Stayed 1 night in Feb 2024
Response from Harmeet on 22 Mar 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

2/10 Terrible

Carol

Disliked: Cleanliness, property conditions & facilities
The rooms are dated / dirty / water does not drain in tub when you shower / hall ways dirty / walls dirty
Stayed 1 night in Feb 2024
Response from Harmeet on 14 Feb 2024
Dear Guest,Thank you for taking the time to tell us about your experience at The Westin Toronto Airport Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Westin, we strive to provide a superior service experience for every customer; your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns and are looking forward to welcoming you again in the near future.Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

8/10 Good

Martin J.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Harmeet on 9 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel

10/10 Excellent

marina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One of the receptionist his name was prince he was so nice and friendly. He did a great job, best customer service, way to go and keep it going.
Stayed 2 nights in Feb 2024
Response from Harmeet on 9 Feb 2024
Dear Guest,We very much appreciate your comments regarding your stay at The Westin Toronto Airport Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to welcome you again very soon! Sincerely,Harmeet GrewalWestin Experience SpecialistThe Westin Toronto Airport Hotel