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Reviews of Hilton Garden Inn Toledo Downtown

3 out of 5
Hilton Garden Inn Toledo Downtown
101 N Summit St, Toledo, OH

Reviews

8.8

Excellent

Rating 10 - Excellent. 321 out of 496 reviews" "
Rating 8 - Good. 95 out of 496 reviews" "
Rating 6 - Okay. 48 out of 496 reviews" "
Rating 4 - Poor. 15 out of 496 reviews" "
Rating 2 - Terrible. 17 out of 496 reviews" "

9.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tina

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Alyssa on 14 May 2024
Thank you for your feedback!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Winter was awesome and super friendly.
Stayed 2 nights in May 2024
Response from Alyssa on 14 May 2024
Thanks for your feedback and we're glad you had a great stay. I've passed your kind comments on to Winter and shared them with the team!

2/10 Terrible

jeff

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
We were short on towels. We also had people in the next room partying and being loud. There was screaming and loud music and smell of Marijuana coming into our room. This went on for 12 hours. I called the front desk and they sent security up and it stopped for a little while but it started all over again. My wife thought the way they were fighting that someone mught get shot.
Stayed 2 nights in May 2024
Response from Alyssa on 14 May 2024
Thank you for your feedback. We apologize for your experience and will address your concerns with our Security team.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
My fifth stay here. Always meets expectations.
Stayed 1 night in May 2024
Response from Alyssa on 14 May 2024
Thank you for your feedback!

6/10 Okay

Edward, Marwayne

Stayed 3 nights in May 2024
Response from Alyssa on 14 May 2024
Thank you for your feedback!

10/10 Excellent

Rachel, Fort Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Right next to venue:)
Stayed 1 night in Feb 2024
Response from Alyssa on 14 May 2024
Thank you for your feedback!

8/10 Good

Birgit, Beausoleil

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lobby is beautiful, however the windows from the lobby into the restaurant up top were dirty. The stopper on the back of the bathroom door was broken and scraping on the floor. The soap dispensers in the shower were empty. Scuffs on the walls in the hallways. For the brand of hotel one would expect a higher level of attention to detail.
Stayed 1 night in May 2024
Response from Alyssa on 14 May 2024
Thank you for your feedback! We will address your concerns with our Housekeeping and Facilities teams.

10/10 Excellent

James

Stayed 1 night in Apr 2024
Response from Alyssa on 20 May 2024
Thank you for your feedback!

8/10 Good

Dmitry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay in the downtown
Stayed 1 night in Apr 2024
Response from Alyssa on 14 May 2024
Thank you for your feedback!

10/10 Excellent

Corina, Hesperia

Stayed 1 night in Apr 2024
Response from Alyssa on 14 May 2024
Thank you for your feedback!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Alyssa on 14 May 2024
Thank you for your feedback!

10/10 Excellent

Jay

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, easy to walk to sports and bars with food love Toledo
Stayed 1 night in Apr 2024
Response from Alyssa on 14 May 2024
Thank you for your feedback! We're glad you enjoyed your stay with us.

2/10 Terrible

Pamela

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alyssa on 14 May 2024
Thank you for your feedback. What could we have done to make your experience better?

8/10 Good

Zona

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and very clean
Stayed 1 night in Apr 2024
Response from Alyssa on 14 May 2024
Thank you for your feedback!

10/10 Excellent

Luiz Felipe

Stayed 1 night in Feb 2023
Response from Alyssa on 14 May 2024
Thank you for your feedback!

6/10 Okay

Monica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was well kept and the staff was courteous and helpful. Unfortunately, the stay wasn't restful because the air conditioning made a noise that sounded like someone knocking on the door every time it turned on. Turning it off entirely was the only solution but then made the room tooo warm. Because of this and the lights from the clocks, microwave, etc. I did not sleep at all.
Stayed 1 night in Apr 2024
Response from Alyssa on 14 May 2024
Thank you for your feedback. We will address your concerns with our Maintenance team.

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
was totally flabbergasted that there was no free coffee or continental breakfast. Had to pay for everything and it was not cheap. Still have not received my receipt from them either.
Stayed 2 nights in Apr 2024
Response from Alyssa on 14 May 2024
Thank you for your feedback. We do not receive email information for guests when they book through Expedia; if you still need a receipt, please contact the hotel directly and we can provide it. The Hilton Garden Inn has breakfast available for purchase but does not offer complimentary breakfast.

8/10 Good

Toni

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The bed in my room was broken. Literally had the biggest dip in the side closest to the window, as of the mattress was super old and just worn out. I didn’t get to notice or experience the issue until very late Friday night. The specific type of room was requested due to physical limitations. My back mostly, but entire body suffered. We didn’t want to be “those people” that complained about anything either. Reported at checkout, which front desk acted as if she didn’t care. Didn’t even offer a discount. So yes, disappointed.
Stayed 2 nights in Apr 2024
Response from Alyssa on 14 May 2024
Thank you for your feedback! We will address your issue with our team.

10/10 Excellent

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The valet and front desk staff were very nice and accommodating, and had great food and service at the restaurant
Stayed 1 night in Apr 2024
Response from Alyssa on 14 May 2024
Thank you for your feedback! We're glad you had a great stay.

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean comfortable. Restaurant could be better and have better menu options. Not everyone is into vegan and fufu food.
Stayed 1 night in Apr 2024
Response from Alyssa on 14 May 2024
Thank you for your feedback!

10/10 Excellent

Adam

Stayed 1 night in Apr 2024
Response from Alyssa on 14 May 2024
Thank you for your feedback!

10/10 Excellent

jason

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great remodel of this hotel. Everything top notch.
Stayed 1 night in Mar 2024
Response from Alyssa on 14 May 2024
Thank you for your feedback!

4/10 Poor

Maria

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
The hotel itself it’s nice, it has a great location, rooms are clean and beds are comfortable, I booked 2 bedrooms, they put me in floor 9 and my kids floor 10, when I got to the room the assigned me, the key didn’t work, went back to the lobby, the fixed the key issue, went back to the room, opened the door to a man and his family inside the room, needless to say this man freaked out and kicked me out of the room immediately, went back to the lobby, they assign me to a different floor, still on a different floor (8) than my kids, without the possibility to cancel ended up using only one room to be able to keep my whole family together.
Stayed 2 nights in Mar 2024
Response from Alyssa on 14 May 2024
Thank you for your feedback. We will address your concern with our team and apologize for the inconvenience.

10/10 Excellent

Demond

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean property and rooms. Would definitely recommend and stay again!
Stayed 1 night in Mar 2024
Response from Alyssa on 14 May 2024
Thank you for your feedback!

10/10 Excellent

Kirk

Travelled with partner
Liked: Property conditions & facilities
Plenty of options for dining or having a adult beverage.
Stayed 1 night in Mar 2024
Response from Alyssa on 14 May 2024
Thank you for your feedback!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alyssa on 14 May 2024
Thank you for your feedback!

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Alyssa on 14 May 2024
Thank you for your feedback!

4/10 Poor

Annette

Disliked: Staff & service
Parties on the hallway all night We got no rest Towels and cloths we stiff and itchy Staff was not accommodating Cafe staff wouldn’t let me get a bagel or coffee because I was 2min past close
Stayed 1 night in Mar 2024
Response from Alyssa on 14 May 2024
Thank you for your feedback. We will address your concerns with our team.

10/10 Excellent

vanessa

Stayed 1 night in Mar 2024
Response from Alyssa on 14 May 2024
Thank you for your feedback!

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Updated and has nice staff. Great location if you want to walk to all the bars, restaurants, mud hens, huntington center, etc.
Stayed 1 night in Mar 2024
Response from Alyssa on 14 May 2024
Thank you for your feedback! We're glad you enjoyed your visit.

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alyssa on 14 May 2024
Thank you for your feedback!

6/10 Okay

Brett

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Alyssa on 14 May 2024
Thank you for your feedback!

10/10 Excellent

Tammy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the room was nice
Stayed 1 night in Mar 2024
Response from Alyssa on 14 May 2024
Thank you for your feedback!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great access to dance comp. Comfy hotel room to come back and rest!
Stayed 1 night in Mar 2024
Response from Alyssa on 14 May 2024
Thank you for your feedback! We're glad you had a great stay with us.

8/10 Good

Lauren

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Jill

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We called ahead to ask about parking facility and were given wrong info
Stayed 1 night in Feb 2024

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great room perfect view of the river
Stayed 1 night in Mar 2024

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Great view of The Berdan building
Stayed 1 night in Mar 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in staff ladies were super friendly and kind.
Stayed 1 night in Mar 2024

10/10 Excellent

Laurie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were so happy to see the restaurant open until 10 pm. Wonderful staff and excellent food.
Stayed 1 night in Feb 2024

6/10 Okay

Robert

Disliked: Property conditions & facilities
If you are driving down Summit Street looking for the Hilton, don’t bother looking because you won’t find it. It is hidden inside a commercial real estate complex called the Glass City Center. Not a Hilton sign to be seen. Actually not a hotel at all as the term is usually understood, it is a block of rooms carved out of the business complex. Amenities are scarce. But close to the Mudhens baseball field, so there is that.
Stayed 1 night in Feb 2024

10/10 Excellent

Jill

Travelled with group
Liked: Staff & service, property conditions & facilities
Great place to stay, conveniently located to all things downtown!!!
Stayed 1 night in Feb 2024

10/10 Excellent

Nancy, Antwerp

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Convenient location to downtown
Stayed 1 night in Jan 2024

10/10 Excellent

Zach

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot that came highly recommend
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 nights for an event
The hotel was great. We were there for an event and it was nice to not need to leave the hotel in the cold to get to the event center or the Huntington center. Silly thing, but I really enjoyed that there was liquid soap for the bathrooms, this is so much easier when traveling with kids. Negatives: only 2 of the elevators seemed to be working and with the amount of people in the hotel it took a long time. -no breakfast was listed on hotels.com or the hotel’s website. However and check in we were told there was breakfast. There was no mention that it was $10 for the most BASIC of basic cold continental breakfast. If you wanted a hot breakfast (which was decent) it was $13+ As I said, the food was good but the lack of communication was annoying. I would definitely stay again if I was in the area for an event.
Stayed 2 nights in Feb 2024

8/10 Good

Casey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very nice place to stay. Clean, great location, staff was awesome. Only knocks were that the wait for the valet when arriving was very long (only one valet person working) and the room was way to warm and the controls didn’t work.
Stayed 1 night in Feb 2024

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Feb 2024

10/10 Excellent

Iva

Liked: Cleanliness, staff & service, property conditions & facilities
Went to a concert at Huntington Centre. Great place to stay for the event.
Stayed 1 night in Feb 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
nice property in an urban setting with close by dining options
Stayed 1 night in Feb 2024

6/10 Okay

Ashley

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room was clean and check in was very easy. There was incredibly loud banging starting at 6 am and sounded under us - so would have been third floor. Maybe breakfast prep? Overall was a good stay. Would stay again.
Stayed 1 night in Feb 2024