Ratings based on 1,869 Verified Reviews

4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Apr-2018
Spacious room and comfortable bed. Convenient location, easy to access to shops and public transports.
5 out of 5
Recommended
for Everyone
by A verified traveller from Fort Worth

Great location, great staff, great hotel!

Posted 22-Apr-2018
Pros: Everything was perfect
Cons: Everything was perfect to the T
Location: Great food n shopping without a 10 min walk!
Checkin process was a breeze. All staff spoke fluent english which made it very comfortable. Hotel is very clean and up to date. You will not be disappointed. Upon checkout, asked where the closest drop off box was for my prepaid envelope to send my pocket wifi back, and they offered to do it for me. What a relief, especially not knowing the streets and out of wifi coverage.
5 out of 5
Recommended
for Everyone
by A verified traveller from Bellevue

One of the best experiences I have had

Posted 18-Apr-2018
Our stay at the Cerulean Tower Tokyu Hotel was one of the best experiences I have ever had at a hotel. The staff was super friendly and accommodating and super helpful. The room was amazing with auto shutters and black out blinds a great bathroom, and they even provided a cellphone we could use during out stay! The views were awesome too. Thank you very much for a fantastic stay while we visited Tokyo. I would definitely stay there again when visiting.
5 out of 5
Recommended
for Everyone
by A verified traveller

Cerulean hotel

Posted 16-Apr-2018
Excellent location, rooms, view and location. The staff were polite, friendly and extremely helpful.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Apr-2018
Very nice hotel. Staff was extremely courteous and helpful!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Apr-2018
Great location and so close to food places and shopping. There is a 7-11 store on the 2nd Floor. You get to visit The Shibuya Crossing. Check it out on Google Search.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel in Shibuya

Posted 07-Apr-2018
Nice location, close to Shibuya crossing and station. Has adjoining rooms which is great for a family. Rooms and bathrooms are large. Comfy beds and pillows. Great views from all rooms.
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to Train station

Posted 07-Apr-2018
The hotel was great. Location wise to train station but not in shibuya crossing.
1 out of 5
by A verified traveller

A Let Down for No Reason

Posted 05-Apr-2018
So excited to arrive. So let down by an overly unwelcomingly staff. Room was missing simple amenities such as coffee, tea and sugar. Called twice to request what should have been there to begin with. Never came. Still shocked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Brisbane

Good Location

Posted 05-Apr-2018
Great view from room. Massive comfortable bed. Good location to station and Shibuya attractions and restaurants.