Ratings based on 1,813 Verified Reviews

4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveller from Sydney

Fantastic Hotel & Great Location

Posted 11-Dec-2017
Absolutely impeccable hotel. Worth the extra money. Great location in Shibuya, very close to the train station and the famous crossing. Hundreds of good restaurants nearby too! I recommend staying on the executive floor, as there is a great two hour happy hour each day with free flowing snacks and drinks and a stunning view of Tokyo!
5 out of 5
Recommended
for Everyone
by A verified traveller from san diego

Posted 28-Nov-2017
Great staff, location is excellent, bar on 40th floor has amazing views.
5 out of 5
Recommended
for Everyone
by A verified traveller from Seattle

Tokyo Thanksgiving

Posted 26-Nov-2017
This hotel is a joy to experience. Location so convenient to Shibuya Station and room had a fantastic view of Tokyo city. Breathtaking!! Most comfortable hotel bed I've experienced in years. USA hotels could take lessons from Japanese management on how to treat guests. Will stay again!!
5 out of 5
Recommended
for Couples
by A verified traveller

Posted 26-Nov-2017
The staff was very helpful in getting dinner reservations and assisting with train/metro details. The breakfast is expensive but good with lots of variety. Our room was quiet and clean.
5 out of 5
Recommended
for Everyone
by A verified traveller

Amazing food!

Posted 25-Nov-2017
Loved it. Food was amazing, room service best in the world.
5 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne

The views ...

Posted 24-Nov-2017
are amazing from this hotel. A great Tokyo experience. Location is perfect as very close to train station but can also walk to many places too. Staff very happy and helpful .. and our room was very nice.
5 out of 5
Recommended
for Everyone
by A verified traveller

Central and plush

Posted 19-Nov-2017
A good hotel to base yourself in if you want a true Shibuya experience - so close to everything and nice to return to after a long day shopping
5 out of 5
Recommended
for Everyone
by A verified traveller from Reno, USA

Luxury hotel close to Shibuya Station.

Posted 16-Nov-2017
We stayed 3 nights, walking distance to Shibuya Station. Views were amazing from our room.
5 out of 5
Recommended
for Everyone
by A verified traveller from Australia

Good location

Posted 14-Nov-2017
Pros: A handy phone was provided with availability of wifi and call which was incredibly handy as there is no offline map available for Japan on GoogleMaps.
Cons: Temperature throughout the hotel was a tad warm.
Location: Perfectly situated as only a short 5 min walk to Shibuya crossing.
Perfectly situated as only a short 5 min walk to Shibuya crossing. A handy phone was provided with availability of wifi and call which was incredibly handy as there is no offline map available for Japan on GoogleMaps. The handy phone was a dream daily travel plans were able to be made on the go. The 7/11 located on the second floor was also most convenient.
5 out of 5
Recommended
for Everyone
by A verified traveller from Maryland

Perfect Hotel with stunning views

Posted 11-Nov-2017
My wife and I booked this hotel for our first time visiting Japan. The room we ended up being upgraded to had an excellent view of both scramble crossing and Mt. Fuji. All staff members were so accommodating to our needs and were very helpful with any questions we had. We will always book this hotel for all of our future trips to Japan.