Ratings based on 1,559 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from 横浜

ホテルのロケーション

Posted 28-Aug-2016
渋谷の繁華街に近すぎるのがシニアにはあまりメリットを感じない。 ホテルまでの坂道と陸橋が不便でしたが246沿いなのはわかりやすかったし、車で横浜方面にいったり都心にいくにはべんりでした。 ほてるの駐車場の料金がもう少し安ければ尚良かったし、朝食が少し高いとおもいます。 選択肢がなく外に買いに行くしかないのはつらいと思います。
5out of 5
by A verified traveller from ny

Excellent hotel & service.

Posted 28-Aug-2016
Great service & location. Spacious rooms, lobby & nice pool. Close to train station, shopping area & restaurants. Great view from our room. No complaints.
5out of 5
by A verified traveller

Posted 25-Aug-2016
部屋が広くて綺麗で快適でした。 お風呂が広かったのがとてもよかった。 さすがのサービスで、安心して過ごせました。
5out of 5
by A verified traveller

Hotel de lujo en muy buena zona

Posted 24-Aug-2016
El hotel está en una zona excelente, muy céntrico y muy agradable. Cómodo
4out of 5
by A verified traveller

위치가 좋은 호텔

Posted 24-Aug-2016
Pros: 깔끔하며 가격대비 만족함. 다양한 교통시설 이용가능
Cons: 호텔내 활용할 수 있는 편의시설이 부족함.(사우나, 실내수영장 유료 등)
Location: 쇼핑센터, 카페거리, 먹거리(규카츠, 미도리스시 등), 도큐백화점 등
객실이 비교적 청결한 편이며, 직원들이 친절함. 시부야 역과 가까워 교통이 편리하며 주변에 먹거리와 까페, 쇼핑단지가 밀집해 있어 도보 이동이 가능함. 공항 리무진이 호텔에서 출발 및 도착함으로 편리함.
5out of 5
by A verified traveller from Malaysia

Great location, excellent facilities, great values

Posted 23-Aug-2016
Pros: Almost everything
Cons: Pillows
Location: There are a lot of good restaurants nearby. Walk off the tourist belt and you can find plenty of traditional shops
The hotel is located very near Shibuya Station. There is a big 7-11(24-hour operation) located within the hotel itself and the room and bathroom are huge considering the Japanese standards. Their pillows are not the best however. Concierge is very helpful.
2out of 5
by A verified traveller from Hong Kong

Room uncomfort.

Posted 19-Aug-2016
Pros: Nothing.
Cons: It is Hotel's responsibility to keep the room clean!
Location: Nothin to say!
It smells in here and the beds are so dirty. Therefore, the room is uncomfortable!!!!!!!!!!!!!!!!!!!!!!!!!!!!
4out of 5
by A verified traveller

開揚的景色

Posted 19-Aug-2016
房間非常整潔, 有獨立衣帽間, 空間感十足, 惟欠缺先進設備如咖啡機, 音響系統, 餐具, 不過服務人員可迅速處理問題及服務, 值得嘉許。酒店位置近涉谷站, 亦有機場巴士直接到達,交通便利。酒店附近食肆林立,選擇良多。
2out of 5
by A verified traveller from g

Surtout pas en famille et beaucoup trop cher

Posted 17-Aug-2016
Tout est trop cher du petit dej aux restos pour la qualité offerte. Piscine payante et non accessible aux mineurs ....bref déception. Seul l emplacement est idéal.
5out of 5
by A verified traveller from Washington, D.C.

Great stay, staff were very friendly and helpful

Posted 16-Aug-2016
Location: Location is good but it is a lot of walking via the sky bridge to get from the hotel to the station. A little difficult for handicapped people.
We stayed here for a week. The staff is very friendly. The concierge was helpful in telling us the best way to get to certain sites and how to get back to the hotel. The 2nd day here I got sick and unfortunately was sick the whole time but the hotel staff helped get me over the counter medication. I also have bad knees and with all the walking around my knees got swollen. They were very accommodating about bringing me ice and an ice pack each evening. The room was nice and clean with a great "sky" view. I didn't care for their breakfast buffet, especially at $30 per person but everything else about the hotel was nice.