Ratings based on 1,761 Verified Reviews

4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from london

All facilities. Well located

Posted 13-Mar-2017
Very easy hotel. Good location near to exhibits station and shops. All facilities you need, room service restaurants etc. Very Good service. Room very clean. Didn't try the food except for breakfast. Very good value room rates. Would stay again.
5out of 5
Recommended
for Everyone
by A verified traveller

Best hotel

Posted 05-Mar-2017
Every time we go back to Japan we stay this hotel or Westin. Trustable stuffs. Professional.
4out of 5
Recommended
for Everyone
by A verified traveller from Sydney, Australia

In the middle of Shibuya!

Posted 19-Feb-2017
First of all- the location of this hotel was amazing- within 3 minutes to the famous crossing and Shibuya station. If you're partying in the Shibuya area at night, being able to walk to your hotel instead of worrying about the trains (most of which stop around 12am) is a real luxury. The hotel's staff were extremely courteous and willing to help. However, the caveat to that politeness is that most lack the ability to speak English proficiently. Even the most basic requests (i.e. How do I get to Shibuya station?) were difficult to convey. The rooms are a little dated and could do with an upgrade. Views are excellent especially from a higher floor. Overall, it was a very pleasant experience. The location was excellent and the staff's attitude and willingness to help (despite their lack of English) is to be commended. Would stay again!
5out of 5
Recommended
for Everyone
by A verified traveller

Great location beautiful hotel!

Posted 04-Feb-2017
Great location beautiful hotel! If I visit Tokyo in future I will choose this hotel again
5out of 5
Recommended
for Everyone
by A verified traveller from KL

Great Hotel

Posted 04-Feb-2017
My husband and i stayed here for 5 nights. Overall the experience is great except for the walk to the station. We had to cross a main road via overhead crossing every time we need to head to the station.
5out of 5
Recommended
for Everyone
by A verified traveller

Great hotel in perfect location

Posted 26-Jan-2017
Huge rooms and friendly staff. Perfect location for exploring Tokyo. Would stay there again
5out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel near shopping and train station

Posted 22-Jan-2017
I had a great holiday experience. Accommodation is excellent. Staff was helpful, polite and friendly, they are always smiling and ready to assist
5out of 5
Recommended
for Families
by A verified traveller

Posted 09-Jan-2017
Pros: Beautiful fit-out, lovely luxurious bathrooms, quiet but central.
Cons: The major drawback was that because we are a family of 5, we could not all fit into one room, so we had to get two. As a result, our stay cost a lot.
Location: Just down the road from Shibuya crossing. Really easy to get to Shibuya train station.
Our family of five stayed at the Cerulean Tower Tokyu Hotel for 5 nights during our visit to Tokyo.
5out of 5
Recommended
for Everyone
by A verified traveller

Nice location, spacious room

Posted 08-Jan-2017
This was a great hotel with excellent service, spacious room, and a beautiful view. I would definitely come back to this hotel
4out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Very convenient and pleasant

Posted 05-Jan-2017
Pros: Location, friendliness, efficiency, helpfulness and the fact that it has a non-stop bus to Haneda and Narita airports
Cons: Rooms need renovation especially The lighting very dim - cannot read. Lighting in Bathroom also dim Television very old & small and bad picture
Location: Very close to subway, train station, shopping centres, restaurants Very, very convenient Fantastic 24 hour 7 eleven in the hotel
This is our fourth stay in this hotel and we keep going back