Ratings based on 1,827 Verified Reviews

4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from sydney

needs update

Posted 24-May-2017
Our check in was not very nice we were greeted by a not very happy lady who I am not sure if she could speak English but did not say much other than sign this and give me your credit card . Not even a thank you and enjoy your stay . Very surprised as Japanese are very polite . Overall for the price I would not stay here again . Overpriced and not very friendly .
5 out of 5
Recommended
for Everyone
by A verified traveller from Chile

Great

Posted 16-May-2017
Great hotel, very good location next to Shibuya station. Staff kind and helpful. It was a great experience to stay in this hotel
5 out of 5
Recommended
for Everyone
by A verified traveller from New York City

Location

Posted 11-May-2017
It is walking distance to Shibuya Station, to local shopping stores and is a pick up and drop off stop from Haneda International Airport.
5 out of 5
Recommended
for Business Travellers
by A verified traveller from Boston

Excellent Bedding and bathroom!

Posted 08-May-2017
Pros: Bath room and Bedding
Cons: It will be better to have an inside door for a toilet area
Location: There are lots of things to do around the hotel since the hotel is located just at front of Shibuya station.
I am very picky about the quality of pillows and comfort. Out of more than 50 different hotels which I have experienced, this hotel is the 2nd of my rating for its quality of the bedding. Very happy with my experience at the Cerulean hotel - not only the quality of their bedding, but also the facility of bathroom with a "big" bath tab and a separately shower.
3 out of 5
by A verified traveller

Nice hotel but not that much value.

Posted 06-May-2017
We were staying for our family vacation. The main reason we choose this hotel is for using pool with my child. But on the website, there was any explanation about that kid should not use the pool. I can't forget my kid disappointed face during the stay. .. if we know the fact, we would not book this hotel. The exterior of hotel looks like luxurious but the servise was not perfect.
5 out of 5
Recommended
for Everyone
by A verified traveller from C

Posted 06-May-2017
It is located in a very convenient place, everything was above proper during my stay in Shibuya. I def want to recommand friends who will visit this area. Price is a little bit higher than other hotels in this area, overall I was satisfied staying in this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from Shibuya

Posted 27-Apr-2017
Lovely hotel....excellent staff very friendly and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveller from NYC Area

This is where you should stay

Posted 21-Apr-2017
Pros: Location, views, service, comfort
First time travelers to Japan - we stayed here at the recommendation of a friend who had stayed previously. What a great choice! Easy to transportation (including Narita Express) and walkable to great sights, restaurants, shopping. As a party of three, our room had a roll away too - which was as comfortable as a regular bed. Amazing view overlooking train station and Shibuya crossing, some rooms can see Mt Fuji on a clear day. Staff is friendly and English was no problem. It was a splurge but absolutely worth it.
5 out of 5
Recommended
for Families
by A verified traveller from Singapore

Great Place & Convenient

Posted 19-Apr-2017
Pros: Location & Quality
Cons: Nothing
Location: Plenty of food & shopping mall around, can spent days in this area.
Location was good & no lack of eating place within the hotel. Staff was very helpful.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Apr-2017
Pros: convenience, comfortable, friendly staff, efficient check in, room upgrade for us before we check in
hotel upgraded us before we checked in which is a nice touch. all staff are so friendly. location is so convenient. Will stay next time.