Ratings based on 1,524 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from california

Excellent location

Posted 29-Jul-2016
Central location with great subway access, many great restaurants including sushi restaurant in mark city shopping plaza.
5out of 5
by A verified traveller from uk

Perfect hotel. Perfect location. Perfect staff.

Posted 27-Jul-2016
Wonderful stay. Would highly recommend to anyone.
5out of 5
by A verified traveller from London

Lovely hotel close to station and shopping

Posted 23-Jul-2016
Really friendly helpful staff and centrally located hotel.
4out of 5
by A verified traveller

Posted 23-Jul-2016
出来た当時は新しくて、斬新でしたが、少々古くなり、廊下の匂いが気になりました。 受付担当者は、他の一流ホテルと比べると、接客がちょっと見劣りする気がします。個人的な意見ですもちろん。
5out of 5
by A verified traveller

Posted 23-Jul-2016
The view was great. Didn't spend a lot of time at the hotel but it was nice. The staff helped get reservations at a cafe that I wanted to go to. Was not able to book it myself due to not being able to read japanese.
4out of 5
by A verified traveller from Los Angeles, CA

Beautiful Hotel - But Some Unexpected Expenses

Posted 20-Jul-2016
Pros: Close to train stations. Very clean.
Hotel was beautiful and the staff were excellent, but we were surprised by things they charged for. It cost 2000 yen per person, per day to use the in house gym OR pool. Also, children under 18 are not allowed in the pool area.
4out of 5
by A verified traveller from HK

不錯酒店

Posted 20-Jul-2016
舒適,整潔,交通方便,附近食館多 泳池都好但唯没有人員在泳池内若泳客有危險未能及時救援! 希望有樽裝水提供及免費咖啡包如其他酒店! 另外美中不足厠所沒有門不能同時2人一齐用厠和沖涼!
5out of 5
by A verified traveller

Elegant hotel in a perfect location!

Posted 17-Jul-2016
This hotel is located in the busy Shibuya area, just steps from a train station and located directly on the Airport Limosine route to and from Narita Airport. The service was impeccable from the moment we stepped in until the day we left. Check in was swift and efficient and lovely workers are there in the lobby at all hours of the day and night to thank you, hold the elevator for you and assist you with anything you need. The only negative was the concierge in that you cannot really rely on them to select restaurants for you. They clearly have relationships with places and probably get benefits from recommending them but they are not necessarily great restaurants. Yes, if you know where you want to go, they are fabulous about helping you to get reservations but if you are looking for a recommendation, you are better off using Trip Advisor and then asking the concierge to help you get the reservation than asking them to choose a place for you. As for the rooms, they were large, quiet and extremely clean and well appointed. I highly recommend this hotel.
5out of 5
by A verified traveller

Excellent hotel. Airport limo bus stops here.

Posted 16-Jul-2016
Pros: Great bell staff, breakfast buffet, service, sending luggage to next hotel is a breeze, airport limousine bus drop off and starts at this hotel.
Cons: It would be nice to have a shuttle to Shibuya station.
Location: Many yakitori shops within walking distance, walking distance to major department store underground Food Mall where you can get virtually everything.
Top notch bell staffs, hotel amenities, breakfast buffet is super nice and delicious!!! They treat you like a princess!
4out of 5
by A verified traveller from Canberra, Australia

Good hotel close to shops, transport & restaurants

Posted 16-Jul-2016
Pros: Location
Cons: needs at least one English language television station
Location: Close to shops, trains, buses. Is a stop on the route for the airport limousine bus to both Narita and Haneda airports. 20mins by rail to Tokyo City.
Large rooms by Japanese standards. Executive breakfast had a good selection.