Elegant hotel in a perfect location!
This hotel is located in the busy Shibuya area, just steps from a train station and located directly on the Airport Limosine route to and from Narita Airport.
The service was impeccable from the moment we stepped in until the day we left. Check in was swift and efficient and lovely workers are there in the lobby at all hours of the day and night to thank you, hold the elevator for you and assist you with anything you need.
The only negative was the concierge in that you cannot really rely on them to select restaurants for you. They clearly have relationships with places and probably get benefits from recommending them but they are not necessarily great restaurants. Yes, if you know where you want to go, they are fabulous about helping you to get reservations but if you are looking for a recommendation, you are better off using Trip Advisor and then asking the concierge to help you get the reservation than asking them to choose a place for you.
As for the rooms, they were large, quiet and extremely clean and well appointed.
I highly recommend this hotel.