Nice hotel, close to metro and train stations
We stayed at the Cerulean for a week over the New Year's holiday. The hotel is location is very convenient, 5 mins. walk to the train station and just a few blocks from Shibuya's famous crossing. The hotel staffs were courteous. I only wished that they would have more knowledge of things going on around the time of the year. I asked if there is a place close by to see the fireworks and got a call back a few minutes later that there were no fireworks (which, by then, I looked it up on the web and found out they haven't had fireworks in Tokyo for a few years.) Another time, I called to ask about the train station's reservation office hours (it's new year's so the schedule is different) and was told that maybe it close at 8 p.m. and open at 9 or 10 am the next day. Again, I got there an found out that it closed at 9 p.m. and opens the next day at 9 a.m. It's just these little things that bothered me. Other than that, we enjoyed our stay and would go back next time.
Comment from Hotel Management
01-Feb-2018 by Customer Relations/M, Hotel Management
Dear the guest,
Thank you for staying at the Cerulean Tower Tokyu Hotel for this time.
We would be greatly appreciated to write such a generous and richly detailed account of your experience.
We are sorry for misinformation for this time.
We reported to the manager to improve. We will aim to better service and better hotel day by day.
We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo.