Breakfast, lunch and dinner served

Reviews of Akasaka Excel Hotel Tokyu

3.5 out of 5
Akasaka Excel Hotel Tokyu
2-14-3 Nagata-cho, Chiyoda-ku, Tokyo, Tokyo-to

Reviews

8.6

Excellent

Rating 10 - Excellent. 477 out of 1000 reviews" "
Rating 8 - Good. 370 out of 1000 reviews" "
Rating 6 - Okay. 97 out of 1000 reviews" "
Rating 4 - Poor. 30 out of 1000 reviews" "
Rating 2 - Terrible. 26 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place to stay. Convenient to transportation and restaurants.
Stayed 2 nights in Jun 2023

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
First time staying at akasaka Excel Hotel tokyu. And it won't be my last. Great service
Stayed 4 nights in Jun 2023

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

2/10 Terrible

DAEJUN

Stayed 4 nights in Jun 2023

10/10 Excellent

Barbara

Stayed 2 nights in Jun 2023

10/10 Excellent

Josel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Clean and conveniently located. Staff are very friendly and accommodating.
Stayed 6 nights in Jan 2023
Response from 客室マネージャー on 26 Apr 2023
Thank you very much for staying at our hotel.We are very happy to hear that you were satisfied not only with the location of our hotel, but also with the cleanliness of your room and the service of our staff. Thank you very much. We look forward to serving you again when you come to Tokyo.

10/10 Excellent

Seongah

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very kind and helpful. The room was small. Other than that, everything was wondeful. The location is perfect.
Stayed 3 nights in Mar 2023
Response from 客室マネージャー on 17 Apr 2023
Thank you very much for staying with us.We are sorry to hear about the small size of your room, but thank you very much for your very good evaluation of our staff and the hotel's location.We look forward to having you stay with us again

10/10 Excellent

Hyunsoo

Stayed 3 nights in Feb 2023

6/10 Okay

Mr C J S

Business traveller
Liked: Cleanliness, staff & service
Average hotel
Rooms are very noisy - single glazed windows meant you heard everything on the street. Still a lot of needless paranoia around COVID including use of environmentally unfriendly gloves for breakfast which are little value apart from wasting plastic and which will end up on a landfill somewhere. Japan eased rules surrounding masks but we were still obliged to wear them for breakfast.
Stayed 8 nights in Mar 2023
Response from 客室マネージャー on 17 Apr 2023
Thank you very much for staying at our hotel.We are very sorry that the noise from the road caused you discomfort during your stay.We use vinyl gloves for safety and cost reasons. Also, regarding the wearing of masks, many people are still concerned about the effects of not wearing masks in public places. We appreciate your understanding.We thank you very much for your feedback.

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Feb 2023

10/10 Excellent

Nathalie

Stayed 5 nights in Mar 2023

8/10 Good

MIchie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient. The shower was great! Not enough place for putting clothes.
Stayed 3 nights in Mar 2023
Response from 客室マネージャー on 12 Mar 2023
Thank you very much for staying at our hotel.We are sorry to hear that there was no place to put your clothes, but we are glad to hear that the hotel is conveniently located and that you commented that the shower was very good. We look forward to your next stay with us.

10/10 Excellent

Shoya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2023

2/10 Terrible

DAEJUN

Stayed 8 nights in Jan 2023

10/10 Excellent

Shu Hui

Stayed 3 nights in Feb 2023

8/10 Good

Jeehyun

Stayed 1 night in Feb 2023

8/10 Good

pak lok

Stayed 4 nights in Jan 2023

8/10 Good

christian

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
problems with their restaurant for dinner and problems with credit cards machines
Stayed 2 nights in Jan 2023
Response from 客室マネージャー on 12 Feb 2023
Thank you very much for choosing our hotel.We are sorry for your disappointment as our hotel does not serve dinner due to the downsizing of our business. We will try to improve the problem with the credit card machine.We hope you will consider us again when you have a chance to visit Tokyo.

8/10 Good

Dinesh

Stayed 3 nights in Jan 2023

8/10 Good

Boudin

Stayed 2 nights in Jan 2023

6/10 Okay

Martin

Stayed 1 night in Jan 2023

2/10 Terrible

Martin

Stayed 1 night in Jan 2023

4/10 Poor

koshiro

Stayed 1 night in Jan 2023

10/10 Excellent

HYOHOON

Stayed 2 nights in Jan 2023

10/10 Excellent

Hei Shun

Stayed 5 nights in Jan 2023

10/10 Excellent

Cecilia Yuen Sze

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay in akasaka excel hotel for over 6 times whenever we go to Tokyo. So sad it will close down on 31 aug. We will surely miss the convenient location and great service and my usual room 743!!!
Response from 客室マネージャー on 27 Jan 2023
Thank you for your continued patronage of Akasaka Excel Hotel Tokyu.We are pleased to hear your compliments not only on the hotel's convenient location for transportation, but also on the service provided by our staff.We would be delighted if you could stay with us again before we close.

8/10 Good

Elizabeth

Stayed 7 nights in Jan 2023

10/10 Excellent

Boudin

Stayed 1 night in Jan 2023

10/10 Excellent

SAKUJI

Stayed 1 night in Jan 2023

10/10 Excellent

Wing Sum

Stayed 6 nights in Jan 2023

10/10 Excellent

Boudin

Stayed 4 nights in Jan 2023

8/10 Good

Jarryd

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location, bathroom and room could be cleaned a little better, quite dusty and bathrooms need a deep clean around taps and showers etc. but overall good stay
Response from 客室マネージャー on 27 Jan 2023
Thank you very much for your stay.We apologize for the lack of careful cleaning of the bathroom water and dusting of the room. We will instruct our cleaning staff again to ensure that the cleaning is done as prescribed. You are welcome to stay with us again when you come to Tokyo.

10/10 Excellent

Edwin

Stayed 7 nights in Dec 2022

8/10 Good

MINAKO

Stayed 1 night in Dec 2022

10/10 Excellent

Miho

Stayed 1 night in Dec 2022

6/10 Okay

JIEUN

Stayed 2 nights in Dec 2022

4/10 Poor

Kazuhiko

Stayed 1 night in Dec 2022

10/10 Excellent

SAKUJI

Stayed 1 night in Dec 2022

10/10 Excellent

Edvina

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful.
Response from 客室マネージャー on 6 Jan 2023
Thank you very much for staying with us. We are very pleased to receive your compliments on our staff's service. We hope you will visit us again when you come to Tokyo.

8/10 Good

YOSHIO

Stayed 1 night in Dec 2022

6/10 Okay

Yoshikazu

Stayed 1 night in Dec 2022

10/10 Excellent

Shawn

Stayed 2 nights in Dec 2022

10/10 Excellent

SIN MEE

Stayed 5 nights in Dec 2022

2/10 Terrible

DAEJUN

Stayed 3 nights in Dec 2022

8/10 Good

Ho Yan Teresa

Stayed 7 nights in Nov 2022

8/10 Good

Colin

Stayed 5 nights in Nov 2022

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
房間很多地方都有塵,好像很久沒有打掃,洗手間花灑位置很多污垢 ,希望酒店關注這方面。除了清潔方面其他都ok, 交通方便和附近有很多選擇的餐廳。
Stayed 7 nights in Nov 2022
Response from 客室マネージャー on 13 Jan 2023
Thank you very much for your stay. We apologize for the lack of thorough cleaning. We will instruct our cleaning staff again to clean the room carefully. We are happy to hear that you were satisfied with our hotel's location.

10/10 Excellent

Man Fung

Stayed 3 nights in Nov 2022

8/10 Good

Chung Mo

Stayed 5 nights in Nov 2022

8/10 Good

wai yiu

Stayed 1 night in Nov 2022