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Clean and conveniently located. Staff are very friendly and accommodating.
Josel
Stayed 6 nights in Jan 2023
Response from 客室マネージャー on 26 Apr 2023
Thank you very much for staying at our hotel.We are very happy to hear that you were satisfied not only with the location of our hotel, but also with the cleanliness of your room and the service of our staff. Thank you very much. We look forward to serving you again when you come to Tokyo.
Staff were very kind and helpful. The room was small. Other than that, everything was wondeful. The location is perfect.
Seongah
Stayed 3 nights in Mar 2023
Response from 客室マネージャー on 17 Apr 2023
Thank you very much for staying with us.We are sorry to hear about the small size of your room, but thank you very much for your very good evaluation of our staff and the hotel's location.We look forward to having you stay with us again
10/10 Excellent
Hyunsoo
27 Mar 2023
Hyunsoo
Stayed 3 nights in Feb 2023
6/10 Okay
Mr C J S
Business traveller
18 Mar 2023
Liked: Cleanliness, staff & service
Average hotel
Rooms are very noisy - single glazed windows meant you heard everything on the street.
Still a lot of needless paranoia around COVID including use of environmentally unfriendly gloves for breakfast which are little value apart from wasting plastic and which will end up on a landfill somewhere. Japan eased rules surrounding masks but we were still obliged to wear them for breakfast.
Mr C J S
Stayed 8 nights in Mar 2023
Response from 客室マネージャー on 17 Apr 2023
Thank you very much for staying at our hotel.We are very sorry that the noise from the road caused you discomfort during your stay.We use vinyl gloves for safety and cost reasons. Also, regarding the wearing of masks, many people are still concerned about the effects of not wearing masks in public places. We appreciate your understanding.We thank you very much for your feedback.
Very convenient. The shower was great! Not enough place for putting clothes.
MIchie
Stayed 3 nights in Mar 2023
Response from 客室マネージャー on 12 Mar 2023
Thank you very much for staying at our hotel.We are sorry to hear that there was no place to put your clothes, but we are glad to hear that the hotel is conveniently located and that you commented that the shower was very good. We look forward to your next stay with us.
problems with their restaurant for dinner and problems with credit cards machines
christian
Stayed 2 nights in Jan 2023
Response from 客室マネージャー on 12 Feb 2023
Thank you very much for choosing our hotel.We are sorry for your disappointment as our hotel does not serve dinner due to the downsizing of our business. We will try to improve the problem with the credit card machine.We hope you will consider us again when you have a chance to visit Tokyo.
We always stay in akasaka excel hotel for over 6 times whenever we go to Tokyo. So sad it will close down on 31 aug. We will surely miss the convenient location and great service and my usual room 743!!!
Cecilia Yuen Sze
Response from 客室マネージャー on 27 Jan 2023
Thank you for your continued patronage of Akasaka Excel Hotel Tokyu.We are pleased to hear your compliments not only on the hotel's convenient location for transportation, but also on the service provided by our staff.We would be delighted if you could stay with us again before we close.
Great location, bathroom and room could be cleaned a little better, quite dusty and bathrooms need a deep clean around taps and showers etc. but overall good stay
Jarryd
Response from 客室マネージャー on 27 Jan 2023
Thank you very much for your stay.We apologize for the lack of careful cleaning of the bathroom water and dusting of the room. We will instruct our cleaning staff again to ensure that the cleaning is done as prescribed. You are welcome to stay with us again when you come to Tokyo.
Thank you very much for staying with us. We are very pleased to receive your compliments on our staff's service. We hope you will visit us again when you come to Tokyo.
Thank you very much for your stay. We apologize for the lack of thorough cleaning. We will instruct our cleaning staff again to clean the room carefully. We are happy to hear that you were satisfied with our hotel's location.