Title: Holiday Inn Tlaxcala by IHG Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Holiday Inn Tlaxcala by IHG Mountain adventures and relaxation combine at this Tlaxcala retreat where travelers can hike scenic trails, experience zipline thrills, and rejuvenate at the spa ## Photo gallery for Holiday Inn Tlaxcala by IHG ![Meeting facility - Holiday Inn Tlaxcala by IHG (Yauhquemehcan)](https://images.trvl-media.com/lodging/37000000/36940000/36933900/36933818/fe3213cb.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Steam room, body treatments, hot stone massages, body wraps, body scrubs - Holiday Inn Tlaxcala by IHG (Yauhquemehcan)](https://images.trvl-media.com/lodging/37000000/36940000/36933900/36933818/74b61a54.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Daily buffet breakfast for a fee - Holiday Inn Tlaxcala by IHG (Yauhquemehcan)](https://images.trvl-media.com/lodging/37000000/36940000/36933900/36933818/18b171dc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property amenity - Holiday Inn Tlaxcala by IHG (Yauhquemehcan)](https://images.trvl-media.com/lodging/37000000/36940000/36933900/36933818/aafbcb1c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![1 bedroom, in-room safe, desk, blackout curtains - Holiday Inn Tlaxcala by IHG (Yauhquemehcan)](https://images.trvl-media.com/lodging/37000000/36940000/36933900/36933818/4d9a08dd.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Holiday Inn Tlaxcala offers a serene mountain setting with a spa, garden, and Mayana restaurant. Guests can book manicures, hike trails, try ziplining, or relax by the indoor pool. The attentive staff consistently earns high praise from satisfied visitors. ## Reviews 9.6 Exceptional ## Popular amenities - Pool - Spa - Parking included - Free Wi-Fi - Restaurant - Air-conditioning £77 includes taxes & fees 17 Jan - 18 Jan 2026 ## Room options ### Check availability for these dates Tonight [Dec 31 - Jan 1](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-31&endDate=2026-01-01&selected=36933818&PinnedHotelID=36933818&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-31&endDate=2026-01-01&selected=36933818&PinnedHotelID=36933818&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 1 - Jan 2](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-01&endDate=2026-01-02&selected=36933818&PinnedHotelID=36933818&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-01&endDate=2026-01-02&selected=36933818&PinnedHotelID=36933818&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 2 - Jan 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=36933818&PinnedHotelID=36933818&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=36933818&PinnedHotelID=36933818&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 9 - Jan 11](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=36933818&PinnedHotelID=36933818&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=36933818&PinnedHotelID=36933818&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 6 of 6 rooms ### View all photos for Standard Room ![1 bedroom, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/37000000/36940000/36933900/36933818/35b56be4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Air conditioning Free cots/infant beds Flat-screen TV Pillow menu Blackout curtains Separate bedroom Hairdryer Bathrobes - Sleeps 2 - 1 Single Bed ### View all photos for Standard Room, 1 King Bed ![Standard Room, 1 King Bed | 1 bedroom, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/37000000/36940000/36933900/36933818/ad39f5ca.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed 9.4 Exceptional 8 reviews ### Highlights Air conditioning Free cots/infant beds Flat-screen TV Pillow menu Blackout curtains Separate bedroom Hairdryer Bathrobes - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 1 King Bed, Accessible (Low Floor) ![1 bedroom, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/37000000/36940000/36933900/36933818/248ea44b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Accessible (Low Floor) ### Highlights Air conditioning Free cots/infant beds Flat-screen TV Pillow menu Blackout curtains Separate bedroom Hairdryer Bathrobes - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 2 Queen Beds ![Shower, free toiletries, hair dryer, bathrobes](https://images.trvl-media.com/lodging/37000000/36940000/36933900/36933818/d6df9902.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Queen Beds 9.4 Exceptional 13 reviews ### Highlights Air conditioning Free cots/infant beds Flat-screen TV Pillow menu Blackout curtains Separate bedroom Hairdryer Bathrobes - Sleeps 4 - 2 Queen Beds ### View all photos for Suite, 1 Bedroom, Balcony ![Suite, 1 Bedroom, Balcony | Room amenity](https://images.trvl-media.com/lodging/37000000/36940000/36933900/36933818/34ecc035.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Bedroom, Balcony ### Highlights Balcony Air conditioning Free cots/infant beds Fridge Flat-screen TV Pillow menu Separate bedroom Blackout curtains - Sleeps 6 - 2 Queen Beds ### View all photos for Suite, 1 Bedroom ![Suite, 1 Bedroom | Room amenity](https://images.trvl-media.com/lodging/37000000/36940000/36933900/36933818/c8821b4b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Bedroom 10.0 Exceptional 1 review ### Highlights Air conditioning Free cots/infant beds Fridge Flat-screen TV Pillow menu Separate bedroom Sofa bed - king Blackout curtains - 1 bedroom - Sleeps 4 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTlaxcala-Hotels-Holiday-Inn-Tlaxcala.h36933818.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTlaxcala-Hotels-Holiday-Inn-Tlaxcala.h36933818.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C19.36618%2C-98.18202&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=iH45Mn5uNdNUyhc9OE4w_YUYf8Q=) Carretera Tlaxcala- Apizaco Km 10, Santa María Atlihuetzia, Yauhquemehcan, TLAX, 90459 #### What's nearby - Xicotencatl National Park \- 4 min drive \- 3.8 miles - Centro de Convenciones de Tlaxcala \- 7 min drive \- 6.6 miles - Basilica of Ocotlan \- 8 min drive \- 5.6 miles - Xicotencatl Theater \- 8 min drive \- 6.8 miles - Constitution Square \- 8 min drive \- 6.8 miles #### Getting around - Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 42 min drive #### Restaurants - ‪Las Caballerizas - ‬3 min drive - ‪Restaurant Campestre Atlihuetzia - ‬18 min walk - ‪Tacos Oscar - ‬3 min drive - ‪Tortas Alex Estilo Tlaxco - ‬5 min drive - ‪Italian Coffe Yauhquemecan - ‬4 min drive ## About this property ### Holiday Inn Tlaxcala by IHG Family-friendly hotel in the mountains Consider a stay at Holiday Inn Tlaxcala by IHG and take advantage of a free food/drink shopping service, a shopping centre on-site and a garden. Treat yourself to a body treatment, reflexology or a hot stone massage at Spa ModelArt, the on-site spa. The on-site international cuisine restaurant, Mayana, offers breakfast, brunch, lunch and dinner. Enjoy the gym, as well as activities, such as ziplining, hiking/biking and ecotours. In addition to a playground and dry cleaning/laundry services, guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - An indoor pool and a children's pool - Free self-parking - Buffet breakfast (surcharge), an outdoor tennis court and access to a nearby indoor pool - Supervised childcare (surcharge), a lift and a reception hall - Guest reviews give top marks for the helpful staff Room features All 102 rooms include comforts such as pillow menus and air conditioning, in addition to perks such as free WiFi and safes. Other conveniences in all rooms include: - Bathrooms with showers and free toiletries - Flat-screen TVs with premium channels - Free infant beds, coffee/tea makers and daily housekeeping ## Similar properties ![Indoor pool, open 7:00 AM to 9:00 PM, pool loungers](https://images.trvl-media.com/lodging/5000000/4930000/4922200/4922195/0ebc1863.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Senorial Tlaxcala Tlaxcala - Pool - Hot tub - Kids’ pool - Parking included 8.8 Excellent 153 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=4922195&PinnedHotelID=4922195&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/540000/530800/530708/a21fb68a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel GS Jerocs Tlaxcala - Pet-friendly - Parking included - Free Wi-Fi - Restaurant 8.2 Very good 349 reviews £87 includes taxes & fees 11 Jan - 12 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=530708&PinnedHotelID=530708&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/73000000/72110000/72107800/72107791/35cb08c9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel San Francisco Tlaxcala Tlaxcala - 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10 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=37407228&PinnedHotelID=37407228&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/82000000/81070000/81065700/81065697/c3f1d63f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Molino de los Reyes Totolac - Breakfast included - Pet-friendly - Parking included - Free Wi-Fi 8.8 Excellent 9 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=81065697&PinnedHotelID=81065697&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/79000000/78670000/78660800/78660800/18674cc2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mesón Santa Rosa Tlaxcala - Free Wi-Fi - Restaurant - Breakfast available - Bar 9.4 Exceptional 54 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=78660800&PinnedHotelID=78660800&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/10000000/9700000/9690300/9690281/w4000h2662x0y0-2d9f15bb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### City Express by Marriott Apizaco Apizaco - Breakfast included - Free Wi-Fi - Air-conditioning - Gym 9.2 Wonderful 398 reviews £62 includes taxes & fees 16 Jan - 17 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=9690281&PinnedHotelID=9690281&HadPinnedHotel=true®ionId=-1&adults=2) ![Buffet breakfast on weekends (MXN 320 per person)](https://images.trvl-media.com/lodging/34000000/33370000/33367300/33367212/5fac2b6a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hacienda Soltepec Suites Campo de Golf Huamantla - Pool - Pet-friendly - Kids’ pool - Free Wi-Fi 9.0 Wonderful 228 reviews £98 includes taxes & fees 12 Jan - 13 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-12&endDate=2026-01-13&selected=33367212&PinnedHotelID=33367212&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior entrance](https://images.trvl-media.com/lodging/100000000/99480000/99472200/99472163/9cd9ee3d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Tlaxcalli by Beddo Hoteles Tlaxcala - Free Wi-Fi - Outdoor space - 24/7 front desk 9.0 Wonderful 56 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=99472163&PinnedHotelID=99472163&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free uncovered self parking on site - Limited on-site self parking - Wheelchair-accessible parking and van parking available ### Food and drink - Daily buffet breakfast available 7:00 AM to 12:30 PM for a fee: MXN 220 to 290 for adults and MXN 150 to 220 for children - A bar/lounge - A restaurant - Coffee and tea in common areas ### Restaurants on site - Aguamiel - Mayana ### Things to do - Children's pool - Ecotours - Full-service spa - Gym - Hiking/biking trails - Indoor pool - Indoor pool (guest access) - Outdoor tennis court - Playground - Shopping centre - Steam room - TV in common areas - Ziplining ### Family friendly - Babysitting (surcharge) - Children's pool - In-room cot - Indoor pool - Laundry facilities - Playground - Supervised activities for children (surcharge) ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage ### Guest services - Dry cleaning/laundry service - Free grocery shopping service - Housekeeping (daily) - Porter/bellhop - Proposal/romance packages ### Business services - 5 meeting rooms - Business centre - Conference centre (3,500 square foot of space) ### Outdoors - Garden - In the mountains - On the riverwalk - Outdoor furniture ### Full-service spa - Body scrubs - Body wraps - Facials - Hot stone massages - Manicures/pedicures - Reflexology - Spa open daily - Steam room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Assistive listening devices - Braille/raised signage - Doorbell and phone notification - Handrails in hallways - Lever door handles - Lift - Phone accessibility kit - Stair-free path to entrance - Valet for wheelchair-equipped vehicles - Vibrating pillow alarm - Visual fire alarm - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to lift - Wheelchair-accessible pool - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchair-accessible spa - Wheelchair-accessible van parking ### More - 4 floors - Banquet hall - Reception hall - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free cot - Pillow menu ### Bathroom - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - Flat-screen TV with premium satellite channels ### Food and drink - Coffee/tea maker - Free bottled water - Limited room service ### More - Air conditioning (climate-controlled) - Desk - Iron/ironing board - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Minimum check-in age - 18 ### Check-out Check-out before 1:00 PM ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests. ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: approximately MXN 220 to 290 for adults and MXN 150 to 220 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 6:00 AM to 8:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Holiday Inn Tlaxcala Tlaxcala By Ihg Yauhquemehcan Holiday Inn Tlaxcala by IHG Hotel Holiday Inn Tlaxcala an IHG Hotel Holiday Inn Tlaxcala by IHG Yauhquemehcan Holiday Inn Tlaxcala by IHG Hotel Yauhquemehcan ## Frequently asked questions ### Does Holiday Inn Tlaxcala by IHG have a pool? ### How much does it cost to stay at Holiday Inn Tlaxcala by IHG? ### Is Holiday Inn Tlaxcala by IHG pet-friendly? ### How much is parking at Holiday Inn Tlaxcala by IHG? ### What time is check-in at Holiday Inn Tlaxcala by IHG? ### What time is check-out at Holiday Inn Tlaxcala by IHG? ### Where is Holiday Inn Tlaxcala by IHG located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Holiday Inn Tlaxcala by IHG Reviews 9.6 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.8 Cleanliness ### 9.6 Amenities ### 9.4 Staff & service ### 9.4 Eco-friendliness ### 9.6 Property conditions & facilities 10 - Excellent 201 8 - Good 31 6 - Okay 6 4 - Poor 2 2 - Terrible 4 ## Reviews ### 10/10 Excellent #### carlos 28 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo excelente ##### carlos Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Adrian Armenta 10 Sept 2025 Liked: Amenities Thanks ##### Adrian Armenta Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### RENE, ROMA 7 Aug 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel Nice staff Lovely place ##### RENE Stayed 1 night in Aug 2022 ### 10/10 Excellent #### Arlo Arturo 15 Aug 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent view and stay ##### Arlo Arturo Stayed 1 night in Aug 2022 ### 10/10 Excellent #### Issuac Michelle 29 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great facilities and amazing view. ##### Issuac Michelle Stayed 2 nights in Nov 2024 ### 6/10 Okay #### Tammy 23 Dec 2023 Disliked: Cleanliness Breakfast buffet and serving staff are excellent ! ##### Tammy Stayed 4 nights in Dec 2023 ### 10/10 Excellent #### Louis 23 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved the staff’s friendly attitude , the customer service and amazing hotel conditions! ##### Louis Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Ian 4 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities Beautiful and colonial property. Great food and friendly staff. ##### Ian Stayed 1 night in Jun 2023 ### 10/10 Excellent #### Arlo Arturo 12 Sept 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Awesome location and view ##### Arlo Arturo Stayed 1 night in Sep 2022 ### 10/10 Excellent #### Daisy 17 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place. Very nice and quiet. Everyone is very friendly. ##### Daisy Stayed 1 night in May 2024 ### 10/10 Excellent #### Maria 1 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I like the all ##### Maria Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Magoo 22 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities Yes ##### Magoo Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Carlos Felipe 28 Apr 2025 Liked: Cleanliness, property conditions & facilities Ok ##### Carlos Felipe Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Teresa 1 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The personal was kindly and care to the us, Adriana in the restaurant was so nice always keeping us with hot coffee, the bedroom was so clean and nice I love the sheets and the white quilts on the beds, the view from my window was spectacular, the pool clean and warm all the time. Thank you so much for your service I enjoy a lot. ##### Teresa Stayed 4 nights in Apr 2024 ### 8/10 Good #### Richard 12 Feb 2024 Liked: Cleanliness, property conditions & facilities Although the hotel is modern and clean, we were annoyed that key attractions, the suspension bridge over the waterfall, and the walking paths leading down to the river below the waterfall were closed after 3pm, the normal time for checking in. ##### Richard Stayed 1 night in Feb 2024 ### 10/10 Excellent #### Tammy 2 Feb 2024 Liked: Cleanliness, property conditions & facilities Food and serving staff are the best things this hotel has. Front office staff needs customer service training. They are never able to do anything without a manager and the manager is never at the property (so they say). Room I recently was in had dead insects in bathroom and near door. ##### Tammy Stayed 4 nights in Dec 2023 ### 8/10 Good #### Tammy 30 Aug 2023 Liked: Cleanliness, amenities, property conditions & facilities My husband and I have stayed at this property before and most staff goes out of their way to accommodate and make our stay very pleasurable, especially the restaurant staff. The buffet is excellent. The front desk is probably the worst as customer service. My husband had work papers to scan and she was quite rude her name Salma. It seems that everything you ask them to do is painful and tiring and interfering with the conversations they have amongst themselves and the concierge, Other than that first impression, everyone else is outstanding! ##### Tammy Stayed 3 nights in Aug 2023 ### 2/10 Terrible #### Sweet 30 Apr 2024 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service Everything was amazing until I came back home and realized THE CLEANING STAFF STOLE MY CLOTHES! The four days I stayed I never asked for cleaning service or anything but towels but to my surprise they still entered my room and took the liberty of taking my clothes counting on me not noticing because I had so much luggage what a disgrace everything was 10/10 but stealing my clothes degraded themselves to a 2/10 the staff should not be allowed in your room when you clearly stated you didn’t want them in there. Im never coming back and that’s a fact! Going to such an expensive hotel just to get robbed, what a joke! ##### Sweet Stayed 3 nights in Mar 2024 ### 2/10 Terrible #### MARIA DEL CARMEN 30 Dec 2025 Liked: Cleanliness, property conditions & facilities No me respetaron la reservación de un cuarto doble con una cama por dos noches, al llegar al hotel tenía yo reservada una suite por una noche, al doble del precio convenido. LLamé en ese momento al servicio a clientes de Expedia y la persona que me atendió ni siquiera hablaba bien español y después de más de media hora de intentar que me dieran el servicio, no me fue posible por lo que me fue difícil lograr el cambio, además de frustación, enojo y gran pérdida de tiempo. Muy mal ##### MARIA DEL CARMEN Stayed 1 night in Dec 2025 ### 10/10 Excellent #### mario alberto 27 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Bonito y agradable lugar ##### mario alberto Stayed 1 night in Sep 2025 ### 10/10 Excellent #### CRISTINA 23 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy bonito y grande ##### CRISTINA Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Moises 7 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities El personal con atención increíble ##### Moises Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Carlos 11 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Todo muy bien y agradable mi estadía. Si van, no dejen de comer y cenar en su restaurante ##### Carlos Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Carlos Daniel 31 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Increíble para escaparse Fue una estancia bastante agradable, en un lugar con un paisaje increíble y las áreas verdes extensas para caminar, su restaurante delicioso. ![](https://a.travel-assets.com/ugc/hotel-reviews/fa958517-79a5-4027-a3bb-a04f52a09d50-1756599922955.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Carlos Daniel Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Estefania 19 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Me encantó el servicio excelente atención del mesero Edgar muchas gracias regresaremos pronto ❤️ ##### Estefania Stayed 1 night in Aug 2025 ## Expedia's Latest Trends ### Hotels > [Dreams Aventuras Riviera Maya - All Inclusive](https://www.expedia.co.uk/Puerto-Aventuras-Hotels-Dreams-Aventuras-Riviera-Maya-All-Inclusive.h659684.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.co.uk/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Moon Palace The Grand Cancun - 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