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Reviews of Pan Pacific Tianjin

5 out of 5
Pan Pacific Tianjin
No. 1 Zhang Zi Zhong Road, Hong Qiao District, Tianjin, Tianjin

Reviews

8.8

Excellent

Rating 10 - Excellent. 42 out of 78 reviews" "
Rating 8 - Good. 28 out of 78 reviews" "
Rating 6 - Okay. 5 out of 78 reviews" "
Rating 4 - Poor. 2 out of 78 reviews" "
Rating 2 - Terrible. 1 out of 78 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

YL

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
helpful staff！great location and rooms are very nice
Stayed 2 nights in Aug 2019
Response from Maggie on 5 Sept 2019
Dear guest, thank you for taking your time to share your reviews. We will work harder to offer the best facilities, especially the personalized service and provide more pleasant stay during your next stay. Follow Pan Pacific Tianjin on WeChat, and you will have more surprise! We look forward to welcoming you back for another refreshing Pacific experience with us.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from Carrie Liu on 29 Jul 2018
Dear guest，on behalf of Hotel Management Team and all staffs of Pan Pacific Tianjin, I would like to express my sincere appreciation to you for selecting Pan Pacific Tianjin. We valued all comments from our guests and we would definitely take measures to not only correct the poor performed areas, but also to strengthen areas that we do well. Please do not hesitate to contact us if you should have any comment or requirement in order for us to bring more comfort to our guests. All of us at Pan Pacific Tianjin are looking forward to serving you again and again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Odd smell in whole room. They brought a fan and ask me to open window to cool my room, as no air condition in spring. It was 27.5 C in the room. Can't believe it! Never stay again!
Response from Maggie on 25 Apr 2018
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018
Response from Maggie on 30 Mar 2018
Dear Mark, Thank you for sharing your reviews on hotels.com. we are very happy you satisfied the hotel facility and sevice. we offer free car parking for every guest. we are looking forward you come back again.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Excellent service with good international breakfast options (and there weren't alot of food options nearby) and amazing riverside view from a high floor.
Stayed 1 night in Jul 2017
Response from Maggie on 31 Jul 2017
Dear guest, thank you for taking your time to share your reviews. We will work harder to offer the best facilities, especially the personalized service and provide more pleasant stay during your next stay. We highly appreciate your constructive feedback, we will revert your concern to relevant department for further improving. We look forward to welcoming you back for another refreshing Pacific experience with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean comfortable hotel
Very comfortable stay and worth the price
Response from General Manager on 23 Nov 2016
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied during your stay with us. We are sincerely hope you were feeling at home during your stay. Follow Pan Pacific Tianjin on WeChat, and you will have more surprise! We look forward to welcoming you back for another refreshing Pacific experience with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 23 Nov 2016
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied during your stay with us. We are sincerely hope you were feeling at home during your stay. Follow Pan Pacific Tianjin on WeChat, and you will have more surprise! We look forward to welcoming you back for another refreshing Pacific experience with us.

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again. :))
Great ambience in the hotel. Generally clean. Expect good service and friendly staffs. Very good concierge finding and advising directions to places you want to go. Taxis are affordable arranged by concierge.
Response from General Manager on 10 Aug 2016
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied with our decorate. On behalf of Pan Pacific Tianjin, I would like to thank you once again for sharing your comments and we look forward to welcoming you back for another refreshing Pacific experience with us.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 26 Sept 2016
尊敬的宾客，您好！非常感谢您分享的意见反馈，很高兴得知您在酒店有愉快的入住体验！希望我们天津泛太平洋大酒店能真正让您有宾至如归的感觉

10/10 Excellent

mrpom, Fremantle, Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific value. Staff can speak English which is a
Had a fabulous time. Way above expectations. Great hotel and even better staff.
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied with our environment. On behalf of Pan Pacific Tianjin, I would like to thank you once again for sharing your comments and we look forward to welcoming you back for another refreshing Pacific experience with us.

4/10 Poor

Jason, Brisbane, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
beautiful Hotel close by city
The hotel is very well presented and has great facilities and rooms. The most unfortunate thing was that the level of English was not very good. If things are written in English there is an expectation that it is understood. It took me 4 attempts and an actual physical visit to point to exactly what i wanted off the in-room menu before I ordered and then it was wrong when it turned up. There was a central number (button) you had to push to put you through to the operator who could then put you through, to somebody to help you. Turns out they were having their dinner when I was trying to order mine........ Then when i looked to put some laundry in the hotel booklet and the laundry slip both stated EXPRESS LAUNDRY picked up before 6pm would be returned in 4 hours. After the dinner problem i thought i might check if my clothes would be returning before i checked out the next day and they said sometime before 7pm....... Not what it says on the slip or the instruction booklet. Trying to then explain this to somebody with poor English was again VERY FRUSTRATING. I think they need to train staff on the menu and facilities so they know their hotel inside and out.
Dear guest, thank you for taking your time to share your reviews. We will training our hotel attandant to improve the service , I would like to thank you once again for sharing your comments and we look forward to welcoming you back for another refreshing Pacific experience with us.

10/10 Excellent

Yijie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is great.
Response from Maggie on 28 Dec 2015
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied during your stay with us. We are sincerely hope you were feeling at home during your stay. Follow Pan Pacific Tianjin on WeChat, and you will have more surprise! We look forward to welcoming you back for another refreshing Pacific experience with us.

8/10 Good

SeonYoung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 3 Nov 2016
尊敬的宾客，您好，非常感谢您的高度评价，您的肯定是我们前进的动力，酒店全体员工期待您的再次光临。

8/10 Good

HONG

Response from General Manager on 3 Nov 2016
尊敬的宾客，您好，非常感谢您的高度评价，您的肯定是我们前进的动力，酒店全体员工期待您的再次光临。

10/10 Excellent

Yu Liang, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel next to scenic river
A very comfortable hotel right to the river. Great for an evening walk or a bicycle ride along the river which is quite scenic. Very convenient to move around as hotel is within short distance to shopping malls and restaurants. Room is very clean and fully equipped
Response from General Manager on 10 Aug 2016
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied with our environment. On behalf of Pan Pacific Tianjin, I would like to thank you once again for sharing your comments and we look forward to welcoming you back for another refreshing Pacific experience with us.

8/10 Good

Freddy, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value ... Good Location ... Good Service!
This is extremely a value for money hotel. It's beyond 4 stars standard but paying 4 stars hotel price. Located beside the river with good surrounding especially places of interests in Tianjin
Response from Maggie on 31 Aug 2015
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied during your stay with us. We are sincerely hope you were feeling at home during your stay. Follow Pan Pacific Tianjin on WeChat, and you will have more surprise! We look forward to welcoming you back for another refreshing Pacific experience with us.

10/10 Excellent

Scott, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel lives up to its reputation
Great overall experience. First room had a slight problem with a wire outlet. I was immediately given a better room and given fruit and desert plates, without asking. Very comfortable. Location is good. Close to the Big Eye Ferris wheel. Subway station was about a 15 minute walk. Good shopping area about the same. Close to the Ancient Cultural Street attraction. The best part of the stay for me was getting help from Daniel at the concierge desk. He offered assistance anytime I went somewhere. Wrote notes for me in Chinese to make sure I got where I needed to go and got what I needed to get. Daniel was awesome and if I do I return to TIanjin. I will again stay at the Pan Pacific because of him.
Response from Eric on 14 Aug 2015
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied during your stay with us. We are sincerely hope you were feeling at home during your stay. Follow Pan Pacific Tianjin on WeChat, and you will have more surprise! We look forward to welcoming you back for another refreshing Pacific experience with us.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 26 Sept 2016
尊敬的宾客，您好！非常感谢您分享的意见反馈，很高兴得知您在酒店有愉快的入住体验！希望我们天津泛太平洋大酒店能真正让您有宾至如归的感觉

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 3 Nov 2016
尊敬的宾客，您好，非常感谢您的高度评价，您的肯定是我们前进的动力，酒店全体员工期待您的再次光临。

10/10 Excellent

Robert, Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended.
Beautiful hotel with excellent dining/buffet. Food maybe a little expensive but we enjoyed the quality. Would certainly recommend this hotel.
Response from Maggie on 15 Sept 2015
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied during your stay with us. We are sincerely hope you were feeling at home during your stay. Follow Pan Pacific Tianjin on WeChat, and you will have more surprise! We look forward to welcoming you back for another refreshing Pacific experience with us.

8/10 Good

YVONNE SZE MEI, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice hotel. Location is a little way off. Well maintained
Response from Maggie on 10 Aug 2015
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied during your stay with us. We are sincerely hope you were feeling at home during your stay. Follow Pan Pacific Tianjin on WeChat, and you will have more surprise! We look forward to welcoming you back for another refreshing Pacific experience with us.

10/10 Excellent

JIMMY, Dallas, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 days TJ bus trip
Newer TJ hotel 10 minutes from west railways station and 45 minutes from south railway station. Pros: 1. New and clean. 2. Staffs/service are top notch. Cons: 1. Check-in is a bit slow. The front desk needs to copy your id at another room at the back. 2. Under the bridge, harder to find. 3. Not many restaurants next to the hotel. Need to walk to other side of the river or take a taxi. 4. Breakfast is sub par.
Response from Maggie on 6 Aug 2015
Dear guest, thank you very much for taking your time to share your reviews. It's a great encouragement for us to know your comment about the improvement of our hotel. We highly appreciate your constructive feedback which will definitely be taken into consideration and discussed for the further improvement. Thank you again for your reviews and we look forward to seeing you again soon!

10/10 Excellent

Yee Hing, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended.
Friendly and efficient staff and service. Hotel conditions top range. Clean and comfortable.
Response from Maggie on 10 Aug 2015
Thank you for taking your time to share your reviews on Expedia. It is very encouraging for us to know that you were highly satisfied with our hotel. On behalf of Pan Pacific Tianjin, I would like to thank you once again for sharing your comments and we look forward to welcoming you back for another refreshing Pacific experience with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 26 Sept 2016
尊敬的宾客，您好！非常感谢您分享的意见反馈，很高兴得知您在酒店有愉快的入住体验！希望我们天津泛太平洋大酒店能真正让您有宾至如归的感觉

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel beside the river
Nice people, good service and facilities, cleaned area. It's closed to center of the city, nearby the river and has a good view from hotel room.
Response from Eric on 6 Aug 2015
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied during your stay with us. We are sincerely hope you were feeling at home during your stay. Follow Pan Pacific Tianjin on WeChat, and you will have more surprise! We look forward to welcoming you back for another refreshing Pacific experience with us.

10/10 Excellent

Igal, Haifa,israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best of the best
A.o.k.
Response from Maggie on 25 Apr 2015
Thank you for taking your time to share your reviews on Expedia. It is very encouraging for us to know that you were highly satisfied with our service On behalf of Pan Pacific Tianjin, I would like to thank you once again for sharing your comments and we look forward to welcoming you back for another refreshing Pacific experience with us. Best regards Maggie

8/10 Good

Leighton, Beijing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekender
The hotel was comfortable and good value and in a central location to the train station and cultural precinct. Great gymnasium, swimming pool and sauna facilities.
Response from Maggie on 1 Aug 2015
Thank you for taking your time to share your reviews on Expedia. It is very encouraging for us to know that you were highly satisfied with our equipment. On behalf of Pan Pacific Tianjin, I would like to thank you once again for sharing your comments and we look forward to welcoming you back for another refreshing Pacific experience with us. Best regards, Maggie

8/10 Good

Michael, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Difficult to find but a nice modern, western style
This hotel represents a very modern western style. So don't expect any Chinese identity or such. Also it is close to the river which does allow you to look out of the window. The problem with this hotel is to find it! I usually remember the location of a hotel from the map but this one was displayed in a different area. Not far but due to the misplacement on the map difficult to find. Further even taxi drivers either donät know or try to earn extra money telling that it is far. Actually it is within food walk even from train station.
Response from Maggie on 28 Mar 2015
Dear Michael, Thank you very much for taking your time to share your reviews on Expedia. It's a great encouragement for us to know your comment about the improvement of our advertisement. We highly appreciate your constructive feedback which will definitely be taken into consideration and discussed for the further improvement. Thank you again for your reviews and we look forward to seeing you again soon! Best regards. Maggie

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
팬 퍼시픽 soso..
위치나 친절도는 좋은 편,, 그러나 호텔의 전체적인 컨디션이 5성급 수준은 아닌듯. 창문도 비교적 작고, 냉장고를 잠궈 놓은 것도 그렇고.. 조식도 쏘쏘.. 수영장 물은 차갑고 탈의실 + 사우나의 좁은 공간은 사우나라는 명칭이 민망할 정도.. 덕분에 수영장은 사람이 없었음(이틀 연속 우리 가족 포함 총 5명 이내)
Stayed 1 night in Jun 2019

10/10 Excellent

TAK KIN AARON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
天津好選擇
五星級酒店來說, 性價比高。室內游泳池好，早餐及晚餐自助餐好食。酒店附近有商場家樂福及買手信地方，也近摩天輪輪。
Stayed 2 nights in Apr 2019

10/10 Excellent

In Sun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen hotel a precios razonables.....
Muy buen hotel a precios razonables, habitaciones muy comodas y en una zona en creciimiento.
Stayed 2 nights in Aug 2018

8/10 Good

TSAI YU

滿意
位置 服務皆不錯 唯不容易找到TAXI
Stayed 3 nights in Aug 2018

8/10 Good

Wai Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location
Stayed 1 night in Mar 2018
Response from Maggie on 30 Mar 2018
Dear guest, Thank you for sharing your reviews in the hotel .com. we are happy you satisfied for our location. We offer free car parking for every guest. We are looking forward you came back.

8/10 Good

Peng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
新型五星酒店，位置很好，河边城中心。大堂简洁无华，房间设施到位、春节期间窗外灯光璀璨。早餐丰富，春节期间二楼餐厅是很贵的套餐，一楼海鲜自助不够新鲜，晚上等我洗澡时水是凉的，好在家里老人都已洗完。经理带人来道歉，春节期间全满可以理解但是作为五星酒店需要提升的空间还很多
Response from Maggie on 1 Mar 2018
尊敬的宾客，您好！非常感谢您的宝贵意见，我们为您住店期间的设施出现问题，表示深深的歉意，我们已经联系相关部门，加强设施和设备的检修，保证正常运行，我们感谢您对我们的包容，如果您愿意给我们一次机会，我们会竭尽所能赢回您的信任，酒店全体员工期待您的再次光临！

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from Maggie on 11 Feb 2018
Dear guest, thank you for your high praise for our hotel. We will keep professional attitude and offer best service. On behalf of Pan Pacific Tianjin, I would like to thank you once again for sharing your comments and we look forward to welcoming you back for another refreshing Pacific experience with us.

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel, con muchos servicios al borde del rio
Hotel muy completo. los servicios están muy bien, en especial el Lounge Club. La zona es muy paisajística al borde del rio
Stayed 2 nights in Jan 2018
Response from Maggie on 25 Jan 2018
Dear guest, Thank you for your high praise for our hotel. We will keep professional attitude and offer best service. On behalf of Pan Pacific Tianjin, I would like to thank you once again for sharing your comments and we look forward to welcoming you back for another refreshing Pacific experience with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
有舒適床的酒店
乾淨、佈置舒適的酒店、床相當舒適。唯房門隔音有待加強。
Stayed 1 night in Jan 2018
Response from maggie on 27 Jan 2018
尊敬的宾客，您好！非常感谢您的意见反馈，我们很高兴您对酒店的设施感到满意，我们会将您的宝贵意见反馈给酒店管理层，并不断加以改进。酒店全体员工期待您的再次光临！

10/10 Excellent

Finn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean and quiet.
Comfortable, clean and quiet. Excellent breakfast. But I had problems with the heating system, although it was solved in the end.
Stayed 1 night in Dec 2017
Response from maggie on 8 Jan 2018
Dear Finn, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很不错
房间面朝海河，坐在躺椅上欣赏夜景很舒服，酒店环境很好，满意
Stayed 1 night in Apr 2017
Response from Maggie on 26 Sept 2017
尊敬的宾客，您好！非常感谢您分享的意见反馈，我们会更加努力提供给宾客最好的设施设备，更重要的是提供最用心的个性化服务，让您下次能感受到更愉快的入住体验！非常感谢您的反馈意见，我们会将您的意见反馈给相关部门,并不断加以改进。酒店全体员工期待您的再次光临希望，感受令人心旷神怡的泛太平洋体验!

10/10 Excellent

チコ, Beijing

Liked: Staff & service, property conditions & facilities, room comfort
天津アイの目の前のホテル
天津アイの目の前のホテルで眺めはいいです。 フロントでは冷水かアイスティを無料で頂けたので、暑い中を観光してきたので助かりました。施設のプールも使用しましたが、きれいなプールで気持ちよかったです。浴室の一部をテープで補修したところがあり、見た目が残念でした。
Stayed 1 night in May 2017
Response from maggie on 31 Jul 2017
Dear guest, thank you for taking your time to share your reviews. We will work harder to offer the best facilities, especially the personalized service and provide more pleasant stay during your next stay. We highly appreciate your constructive feedback, we will revert your concern to relevant department for further improving. We look forward to welcoming you back for another refreshing Pacific experience with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Belle hotel bien situé
J'ai bien aimé mon séjour à l'hôtel. Tout était à proximité et est facile d'accès. Agréable de marcher sur le bord de la rivière et de faire du vélo
Ferry
Tallest Building
Big wheel
Response from Nicole on 13 Apr 2017
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied during your stay with us. We are sincerely hope you were feeling at home during your stay. We look forward to welcoming you back for another refreshing Pacific experience with us.

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
buena Opcion pecio calidad
Muy bien. Buena opción precio calidad
Response from General Manager on 24 Feb 2017
Dear guest, thank you for your high praise for our hotel. We will keep professional attitude and offer best service. On behalf of Pan Pacific Tianjin, I would like to thank you once again for sharing your comments and we look forward to welcoming you back for another refreshing Pacific experience with us.

10/10 Excellent

LILI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
夜景がきれいなホテル
家族4人で2部屋を予約しました。次の日は別のホテルの予定だったけど、両親がこのホテルを気に入ったので延泊しました。 部屋から見た夜景がとてもきれいです。スタッフが親切で感じ良かったです。
Response from General Manager on 27 Oct 2016
尊敬のお客様、こんにちは！お楽しみに感謝して、あなたがホテルで楽しい入居体験を知って、とても嬉しいです！私は天津パンパシフィックホテルが真におくつろぎの感じがある。「天津氾太平洋大酒店」では、もっと多くのサプライズがある。ホテル全体社員があなたの再度のご光臨を期待しております！ Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied during your stay with us. We are sincerely hope you were feeling at home during your stay. Follow Pan Pacific Tianjin on WeChat, and you will have more surprise! We look forward to welcoming you back for another refreshing Pacific experience with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 27 Sept 2016
尊敬的宾客，您好！非常感谢您的宝贵意见，我们很高兴您对酒店的高度评价，酒店全体员工期待您的再次光临。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied with our decorate. On behalf of Pan Pacific Tianjin, I would like to thank you once again for sharing your comments and we look forward to welcoming you back for another refreshing Pacific experience with us.

6/10 Okay

Jose Antonio, Mexico

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Average, small but important issues
The air conditioner didn't work. Total nightmare in summer and eve though the manager was kind enough to try and fix it, the whole system in the hotel was broken, so they couldn't do anything
Dear guest, thank you for taking your time to share your reviews.We already remended the Air conditioner. On behalf of Pan Pacific Tianjin, I would like to thank you once again for sharing your comments and we look forward to welcoming you back for another refreshing Pacific experience with us.

10/10 Excellent

BEOMJUN, beijing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
추천합니다.
깔끔해서 좋아요
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied with our decorate. On behalf of Pan Pacific Tianjin, I would like to thank you once again for sharing your comments and we look forward to welcoming you back for another refreshing Pacific experience with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
지낼만한 호텔~~
다 좋다 그런데.... 가까운곳에 편의점이 없는것이 아쉽다. 주변에 관광지도 있고 시간날때 둘러보기 좋다. 직원들이 친적하다.
Response from Maggie on 2 Aug 2016
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied with our decorate. On behalf of Pan Pacific Tianjin, I would like to thank you once again for sharing your comments and we look forward to welcoming you back for another refreshing Pacific experience with us.

8/10 Good

Richard, Norway

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the river
Nice location close to the river
Dear guest, thank you for taking your time to share your reviews. It is very encouraging for us to know that you were highly satisfied with our decorate. On behalf of Pan Pacific Tianjin, I would like to thank you once again for sharing your comments and we look forward to welcoming you back for another refreshing Pacific experience with us.