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Reviews of Winterhaus Lodge

3 out of 5
Winterhaus Lodge
11 Alpine Way, Thredbo, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 42 out of 83 reviews" "
Rating 8 - Good. 28 out of 83 reviews" "
Rating 6 - Okay. 9 out of 83 reviews" "
Rating 4 - Poor. 3 out of 83 reviews" "
Rating 2 - Terrible. 1 out of 83 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was just as advertised, our hosts were very gracious and welcoming.We wouldn't hesitate to stay there again.
Stayed 2 nights in Mar 2024
Response from Winterhaus on 3 Apr 2024
Andrew thank you for your feedback, always a pleasure to host friendly guests. Winterhaus Lodge is well situated to enjoy adventure or relaxation all year round. The winter months buzz with activity. hope to see you soon.

6/10 Okay

Eve

Disliked: Property conditions & facilities
Difficult access to village and car park No safety latch/lock on inside of door
Stayed 3 nights in Feb 2024
Response from pom on 25 Feb 2024
the access is very central we go the extra yard to explain that if stairs are an issue not to book and all rooms can be locked

10/10 Excellent

JIE

Liked: Cleanliness, staff & service, property conditions & facilities
Cozy place.
Stayed 2 nights in Dec 2023

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous place to stay for some time in the mountains. What made is so special is the wonderful staff: nothing was too much trouble for them, from random food requests, keeping a meal for me out of hours and cooking eggs after I finished my trail run. Best hosts ever!
Stayed 1 night in Dec 2023

10/10 Excellent

Narda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Sep 2023

10/10 Excellent

gemma

Travelled with family
Liked: Staff & service
The staff were so friendly, helpful and ji d. The breakfast was amazing. Will absolutely stay again. Been looking for the perfect place and after eight years we have found it.
Stayed 3 nights in Jun 2023
Response from Greg on 22 Jun 2023
Thanks Gemma.We are so happy you enjoyed your stay.Hope we will see you here again sometime soon

10/10 Excellent

Henri

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great little hotel behind Thredbo village. Awesome breakfasts and service. Very cozy lounge area. Lots of steps to get down/ up to it but that’s part of the fun.
Stayed 6 nights in Sep 2022

10/10 Excellent

Tennille

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous stay at Winterhaus. The breakfast daily was so good. Lovely staff - very friendly and helpful with what is on and events to look out for. Very friendly nature.
Stayed 4 nights in Aug 2022

8/10 Good

Ravi

Liked: Staff & service, amenities
friendly staff
Stayed 2 nights in Apr 2022

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2022
Response from greg on 29 Mar 2022
thanks for the review scotthope to see you back soon

10/10 Excellent

Marcus

Liked: Staff & service, amenities, property conditions & facilities
Friendly helpful staff, relaxed atmosphere, great views.
Stayed 2 nights in Mar 2022
Response from pom on 29 Mar 2022
glad you had a great stay hope to see you back soon

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only had the time to stay one night but would love to go back for longer. Clean rooms and very friendly staff
Stayed 1 night in Feb 2022
Response from pom on 29 Mar 2022
glad you enjoyed your stay and Jackie and matt took good care of you

10/10 Excellent

Zhicheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean. We got the nice view from our window. We had a good sleep after the long hiking day. Happy with our stay
Stayed 1 night in Jan 2022

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are excellent.
Stayed 2 nights in Jan 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Breakfast was great, staff were friendly and helpful, breakfast was free and great, lastly clean bedroom and shower. 👌
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views from dining room and common lounge spectacular.
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the mountain, friendly staff and a nice hot breakfast every morning.
Stayed 4 nights in Jul 2021
Response from Greg on 14 Jul 2021
Thanks for the great review.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the vintage feel to the place and the fantastic views.
Stayed 1 night in Jul 2021
Response from greg on 13 Jul 2021
Thanks for the great review. We are glad you enjoyed your had a good time.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was amazing. The room was clean and warm and the beds were super comfy. We loved our stay here.
Stayed 2 nights in Jul 2021
Response from greg on 13 Jul 2021
Thanks for the great review. We are very happy you enjoyed your stay

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Me and my friends had a great time at the winterhaus lodge. The staff was incredibly helpful and friendly.
Stayed 2 nights in Jun 2021
Response from Greg on 15 Jun 2021
HI Anonymous. Thanks for the great review. We are very glad you enjoyed your time here at Winterhaus

8/10 Good

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant option in Thredbo Village, breakfast inclusion, functional and friendly.
Stayed 1 night in Jun 2021
Response from Greg on 14 Jun 2021
Thanks Glen. We are happy you enjoyed your stay here at Winterhaus

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Warm, clean, comfortable, polite service. AND a REAL breakfast included. Choice off the menu continental to cooked. Well done
Stayed 2 nights in Apr 2021
Response from Greg on 27 Apr 2021
Thanks so much for the great review. We are happy you enjoyed your stay here at Winterhaus and hope to see you again soon

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Homely and comfortable. Rooms are small and a bit too warm but very good value
Stayed 2 nights in Apr 2021
Response from greg on 11 Apr 2021
Thanks for giving us such a good review. It is appreciated.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing. Helpful and very friendly. Happy to accommodate any requests.
Stayed 3 nights in Mar 2021
Response from greg on 11 Apr 2021
Thanks so much for the fantastic review.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Had to pay $20 a day for parking and only found out the day before I arrived. It should be included in your accomodation or say so when you are booking your acccomadation.I probably would have stayed somewhere else if I knew. Ensuit very small and hit my head at least 3 times on the dvd glass shelf trying to get around the bed. Needs relocating or foam around edge.
Stayed 2 nights in Mar 2021
Response from Greg on 14 Mar 2021
Hi Anonymous All new bookings receive an email explaining the parking situation and cost when they book. It is also clearly stated on the Expedia website at the booking stage. Please See below Parking and public transport Self parking on site (AUD 20 per day) Free off-site parking Free ski shuttle Most properties in Thredbo do not have any on -site parking and the vast majority of guests need to use the free parking areas and Friday flat. This information is also conveyed to you in the confirmation email. We are sorry you have hit your head on the Dvd shelf. We would love to know the booking name so we can work out what room the problem is in. This is the first time we have heard about this so please feel free to contact us with the relevant information. Thanks for staying with us

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the old, original lodges which we loved. It's well priced, clean, provides breakfast, which is great as you don't have to worry about having to find something to eat in the mornings, and the beds are super comfortable. We had an ensuite room, which is small but adequate. There is a microwave you can use for small frozen meals, Great open fire in the evenings and Netflix. Easy to find, but there are lots of steps as the lodge is at the top of the hill. We would recommend staying here.
Stayed 2 nights in Feb 2021
Response from Greg on 1 Mar 2021
Thanks for the great review. We are so glad you enjoyed your stay here at Winterhaus. Hope to see you again sometime soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner was accommodating. Friendly and helpful
Stayed 3 nights in Jan 2021
Response from pom on 9 Jan 2021
thanks do come back

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was greeted by friendly and professional staff. When i arrived I was also informed my room had been upgraded for nothing, so obviously i had no complaints. The lodge is dated like many in Thredbo and the breakfast included is very basic. One issue with instructions is that it is stated that carpaks in thredbo are free, they are not. Parks NSW charges a $17 a day permit fee. All in all it was comfortable and clean accommodation at good value.
Stayed 3 nights in Dec 2020
Response from Greg on 9 Jan 2021
Thanks for the great review. The fee that National parks charges is not for parking. It is purely for entry into the park. You have to pay it even if you have paid on-site parking no matter where you stay. Hope to see you again soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2020
Response from Martin on 10 Dec 2020
Thanks for the great review

10/10 Excellent

Sam, Sydney

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic rooms and amazing service!! Greg was a wonderful host.
Stayed 2 nights in Sep 2020
Response from greg on 14 Oct 2020
Thanks Sam Pleasure having you stay. Cheers.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price for good accommodation on snow!
Great price for good accommodation on snow!
Stayed 2 nights in Aug 2020
Response from Greg on 13 Aug 2020
Thanks for the good review. Hope to see you again soon

10/10 Excellent

SimonBaker, Newcastle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was great and very hospitable, the building was kept warm and the breakfast staff were chirpy☺️ Great views. Would stay again.
Stayed 2 nights in Jul 2020
Response from greg on 25 Jul 2020
Thanks for the great review

10/10 Excellent

Sherie, Sydney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond adding a finishing touch to our room for our anniversary for us. The rooms are clean and heating was amazing. Check in was easy and it’s an amazing location
Stayed 1 night in Jul 2020
Response from greg on 25 Jul 2020
Thanks for the great review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay, clean, comfortable & affordable
Stayed 2 nights in Jul 2020
Response from greg on 18 Jul 2020
Thanks for the great review

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great location and it was clean! Perfect for my son and I.
Stayed 2 nights in Jul 2020
Response from greg on 6 Jul 2020
Thanks for the great review, its appreciated

10/10 Excellent

Alan, ACT

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location friendly staff and very mice breakfast
Stayed 2 nights in Jun 2020
Response from Greg on 30 Jun 2020
Thanks Alan . Pleasure having you stay with us

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Answered every question well and offered helpful advice.
Stayed 1 night in Jan 2020
Response from greg on 2 Feb 2020
HI. Thanks for the great review. Your input is always appreciated.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value by Thredbo standards. Staff were excellent.
Stayed 3 nights in Jan 2020
Response from Martin on 28 Jan 2020
Thanks so much for your great review. We are glad you enjoyed your stay and hope to see you again in the future

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for families. Greg is a great host and his hot cooked breakfasts are spot on each morning. Highly recommend.
Stayed 3 nights in Sep 2019
Response from Greg on 1 Oct 2019
Thank you for your great review. We hope you come again next Winter.

10/10 Excellent

LC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly and helpful. The breakfast really delicious.
Stayed 5 nights in Aug 2019
Response from greg on 23 Sept 2019
Thanks LC for the great review. Your positive feedback is much appreciated. Regards Greg

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and centrally located. Car parking arrangements are first class making arrival and departure a breeze. The owner/manager was great and did everything possible to make our stay comfortable. Great value for money.
Stayed 2 nights in Aug 2019
Response from Greg on 2 Sept 2019
Thanks for the great review. So glad you enjoyed your time here.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Well maintained. ........................
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
It was available st the last minute and has parking available
Stayed 1 night in Jul 2019
Response from greg on 2 Aug 2019
Thanks for staying here at Winterhaus. We are glad you enjoyed.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Greg on 28 Jun 2019
Thanks for your great review. We are glad you enjoyed your stay here at Winterhaus

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely recommend
Nice Hotel in excellent location, walkable for everything.
Stayed 1 night in Jan 2019
Response from Greg on 23 Jan 2019
Thanks Gerard for your great review. Very glad you enjoyed your stay here. Cheers

8/10 Good

Simon

‘Old Charm’ great spot, stunning views, good hot breakfast in the morning. Room was quite small and basic but overall given the price it was tops! Very close to everything in the village and slopes! Great hospitality!
Stayed 1 night in Aug 2018
Response from Greg on 29 Aug 2018
Thanks Simon, We are glad you enjoyed your stay here.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great vibe. Helpful and friendly staff.
Stayed 2 nights in Aug 2018
Response from greg on 10 Aug 2018
Thanks Anonymous for your nice review

10/10 Excellent

Jamie, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would chose this place everytime. Great value for money on a snow trip
Stayed 5 nights in Jul 2018
Response from Greg on 6 Aug 2018
Thanks Jamie. We appreciate your kind review and are glad you enjoyed your stay

8/10 Good

Chris

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good location, uncomfortable beds
The beds were a little old and not very comfortable, Location was good in Thredbo although the steps at the front of the property were annoying at the end of the day.
Stayed 5 nights in Jul 2018
Response from greg on 31 Jul 2018
Thanks for your feedback. We have new beds now in the room you stayed in.

8/10 Good

Hugh, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Lodge with excellent views
Lodge in a great position high up for views and still close to everything
Stayed 1 night in Jul 2018
Response from Greg on 18 Jul 2018
We are glad you enjoyed your stay. Thanks for the positive feedback