The Residency Tower is centrally located in Trivandrum. We arranged an airport pick-up through them, which did seem a bit expensive but on the other hand, our very professional and courteous driver was there to meet us, and the pick-up went very smoothly. The hotel also arranged a driver to take us to the Padmanabhapuram Palace the next day and to take us on to our next destination the day after. I believe the rates were reasonable. The driver was also friendly, and the car was very clean. As for the hotel, it too was very clean--both the public areas and our room. We had a "double room king bed" and it was huge--almost like a suite. There was a whole sitting area in addition to the bedroom area. The bed itself was very firm (which we like) and everything about the room was spotless. We ate meals at both hotel restaurants, and the food was uniformly good. (Neighborhood restaurants, by comparison, seemed a bit sketchy, though we did have lunch at one of them and it was decent and quite inexpensive.) But the very best thing about the Residency Tower was the staff. They were as warm and friendly and helpful as can be imagined. We'd stay there again in a heartbeat.