Title: Fletcher Wellness - Hotel Leiden Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=6578319&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Fletcher Wellness - Hotel Leiden Luxury hotel with full-service spa and sauna ## Photo gallery for Fletcher Wellness - Hotel Leiden ![Indoor pool - Fletcher Wellness - Hotel Leiden (Leiden)](https://images.trvl-media.com/lodging/7000000/6580000/6578400/6578319/f998b7f0.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Sauna, hot tub, steam room, 1 treatment room, massages - Fletcher Wellness - Hotel Leiden (Leiden)](https://images.trvl-media.com/lodging/7000000/6580000/6578400/6578319/6061a4a8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Comfort Double Room | In-room safe, desk, rollaway beds, free WiFi - Fletcher Wellness - Hotel Leiden (Leiden)](https://images.trvl-media.com/lodging/7000000/6580000/6578400/6578319/c583d720.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Fletcher Wellness - Hotel Leiden (Leiden)](https://images.trvl-media.com/lodging/7000000/6580000/6578400/6578319/9ede678b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Sauna, hot tub, steam room, 1 treatment room, massages - Fletcher Wellness - Hotel Leiden (Leiden)](https://images.trvl-media.com/lodging/7000000/6580000/6578400/6578319/7c0721d4.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Fletcher Wellness - Hotel Leiden is in the shopping district but offers a peaceful retreat. Book a spa massage or relax in the steam room and sauna. Restaurant Twelve serves lunch and dinner, and bike rentals make exploring nearby attractions easy and convenient. ## Reviews 7.8 Good ## Popular amenities - Hot tub - Spa - Pool - Bar - 24/7 front desk £84 includes taxes & fees 11 Jan - 12 Jan 2026 ## Room options ### Check availability for these dates Tonight [Dec 15 - Dec 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=6578319&PinnedHotelID=6578319&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=6578319&PinnedHotelID=6578319&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 16 - Dec 17](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=6578319&PinnedHotelID=6578319&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=6578319&PinnedHotelID=6578319&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 19 - Dec 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=6578319&PinnedHotelID=6578319&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=6578319&PinnedHotelID=6578319&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=6578319&PinnedHotelID=6578319&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=6578319&PinnedHotelID=6578319&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ### View all photos for Superior Double Room ![Superior Double Room | In-room safe, desk, rollaway beds, free WiFi](https://images.trvl-media.com/lodging/7000000/6580000/6578400/6578319/c837332a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room ### Highlights Heating Free cots/infant beds Fridge LCD TV Private bathroom Coffee/tea maker Electric kettle Minibar - 279 sq ft - Sleeps 3 - 1 Double Bed ### View all photos for Suite ![Suite | In-room safe, desk, rollaway beds, free WiFi](https://images.trvl-media.com/lodging/7000000/6580000/6578400/6578319/1cc0dd48.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite ### Highlights Heating Fridge LCD TV Private bathroom Bathrobes Coffee/tea maker Electric kettle Digital channels - 323 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Family Room ![Family Room | In-room safe, desk, rollaway beds, free WiFi](https://images.trvl-media.com/lodging/7000000/6580000/6578400/6578319/49a8b57c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room ### Highlights Heating LCD TV Private bathroom Coffee/tea maker Electric kettle Digital channels In-room safe Desk - 323 sq ft - Sleeps 3 - 1 Double Bed and 1 Single Bed ### View all photos for Comfort Double Room ![Comfort Double Room | In-room safe, desk, rollaway beds, free WiFi](https://images.trvl-media.com/lodging/7000000/6580000/6578400/6578319/fd54f46b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Double Room 8.4 Very good 11 reviews ### Highlights Heating LCD TV Private bathroom Coffee/tea maker Electric kettle Digital channels In-room safe Desk - 269 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Luxury Double Room ![Luxury Double Room | In-room safe, desk, rollaway beds, free WiFi](https://images.trvl-media.com/lodging/7000000/6580000/6578400/6578319/685264de.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Double Room 8.4 Very good 36 reviews ### Highlights Heating LCD TV Private bathroom Coffee/tea maker Electric kettle Digital channels In-room safe Desk - 269 sq ft - Sleeps 2 - 1 Double Bed ## You may also like Ad ![Comfort Room, 2 Single Beds | Hypo-allergenic bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1450000/1444100/1444010/c757935f.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Golden Tulip Leiden Centre Leiden - Pet-friendly - Free WiFi - Restaurant - Air conditioning 8.6 Excellent 534 reviews £95 includes taxes & fees 4 Jan - 5 Jan 2026 [](https://www.expedia.co.uk/The-Hague-Hotels-Golden-Tulip-Leiden-Centre.h1444010.Hotel-Information?chkin=2026-1-4&chkout=2026-1-5&rm1=a2®ionId=6046971&destination=The Hague (and vicinity)&destType=MARKET&latLong=52.07848,4.31241&searchId=cef31e5a-5f1f-4ee7-86f4-a1121bebb037&top_cur=GBP) Ad ![Front of property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/20000/17100/17017/06b62590_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Bilderberg Europa Hotel Scheveningen - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FThe-Hague-Hotels-Fletcher-Wellness-Hotel-Leiden.h6578319.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FThe-Hague-Hotels-Fletcher-Wellness-Hotel-Leiden.h6578319.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C52.16663%2C4.48082&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=L_B1Ip8NzldlDb0r1tZYiV5Rfxc=) Bargelaan 180, Leiden, 2333 CW #### What's nearby - Leiden Bio Science Park \- 1 min walk \- 0.1 miles - Naturalis Biodiversity Center \- 6 min walk \- 0.4 miles - National Museum of Ethnology \- 7 min walk \- 0.4 miles - Hortus Botanicus \- 14 min walk \- 0.8 miles - Leiden University \- 14 min walk \- 0.8 miles #### Getting around - Leiden Central Station - 2 min walk - Schiphol Airport (AMS) - 23 min drive #### Restaurants - ‪Fletcher Wellness-Hotel Leiden - ‬1 min walk - ‪Lebkov & Sons Leiden - ‬1 min walk - ‪Starbucks - ‬2 min walk - ‪Naturalis Restaurant - ‬7 min walk - ‪Paco Ciao - ‬4 min walk ## About this property ### Fletcher Wellness - Hotel Leiden Luxury hotel in a shopping district Consider a stay at Fletcher Wellness - Hotel Leiden and take advantage of dry cleaning/laundry services, a bar and a business centre. Treat yourself to a massage at the on-site spa. The on-site restaurant, Restaurant Twelve, offers lunch, dinner and children's meals. In addition to a steam room and a sauna, guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - An indoor pool - Buffet breakfast (surcharge), bike hire and self-parking (surcharge) - Smoke-free property, multilingual staff and meeting rooms - Luggage storage, massage treatment rooms and a 24-hour front desk - Guest reviews speak well of the location Room features All 117 rooms boast comforts such as free WiFi and safes. Other amenities include: - Bathrooms with showers - LCD TVs with digital channels - Wardrobes/cupboards, electric kettles and heating ## Similar properties ![Hypo-allergenic bedding, desk, iron/ironing board, cots/infant beds](https://images.trvl-media.com/lodging/1000000/40000/34400/34305/ea589002.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Tulip Inn Leiden Centre Leiden - Pet-friendly - Free WiFi - Restaurant - Breakfast available 8.6 Excellent 678 reviews £75 includes taxes & fees 4 Jan - 5 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=34305&PinnedHotelID=34305&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/104000000/103160000/103157700/103157610/97277449.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Intercityhotel Leiden Leiden - Pet-friendly - Free WiFi - Air conditioning - Breakfast available 9.2 Wonderful 212 reviews £76 includes taxes & fees 21 Dec - 22 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-21&endDate=2025-12-22&selected=103157610&PinnedHotelID=103157610&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby sitting area](https://images.trvl-media.com/lodging/1000000/520000/519400/519380/dc64da04.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### NH Noordwijk Conference Centre Leeuwenhorst Noordwijkerhout - 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Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 18.50 per person - A bar/lounge - A restaurant ### Restaurants on site - Restaurant Twelve ### Things to do - Bicycle rentals - Full-service spa - Hot tub - Indoor pool - Sauna - Steam room ### Family friendly - Indoor pool - Rollaway/extra bed (surcharge) ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk - Vending machine ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff ### Business services - Business centre - Conference space - Meeting rooms ### Full-service spa - Hot tub - Massage - Sauna - Spa open daily - Steam room - Treatment room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible registration desk ### More - 1 building - 11 floors - Banquet hall - Locally-owned and organised tours and activities - No plastic coffee stirrers - No plastic drinking straws - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Rollaway/extra bed (surcharge) ### Bathroom - Private bathroom - Shower - Towels provided ### Entertainment - LCD TV with digital channels ### Food and drink - Coffee/tea maker - Electric kettle - Limited room service ### More - Desk - Heating - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before 11 AM Contactless check-out ### Special check-in instructions Front desk staff will greet guests on arrival at the property For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are available for EUR 25 per day. ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: EUR 4.70 per person, per night We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately EUR 18.50 per person - Covered self-parking fee: EUR 17.50 per day - Rollaway bed fee: EUR 25 per day - Facilities fee: EUR 19.50 per person, per day and includes use of: sauna; spa The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates) This property accepts credit cards, debit cards and cash This property uses solar energy Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Please note that only female guests are allowed in the wellness area until 6 PM on the first Tuesday of every month. Additional fees apply for use of the spa. If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 8:00 AM to 9:30 AM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Parking height restrictions apply Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision ### National rating Hotelstars Union assigns an official star rating for properties in Netherlands. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars. ### Property is also known as Fitland Fitland Leiden City Leiden Hampshire Fitland Leiden Hampshire Hotel Fitland Leiden Hampshire Hotel Leiden Leiden Fitland Leiden Hampshire Hotel Hampshire Hotel Fitland – Leiden Hotel Fletcher Wellness-Hotel Leiden Leiden Leiden Fletcher Wellness-Hotel Leiden Hotel Fletcher Wellness-Hotel Leiden Leiden Fletcher Wellness-Hotel Leiden Hotel Hotel Fletcher Wellness-Hotel Leiden Fletcher Wellness-Hotel Hotel Fletcher Wellness-Hotel City Resort Hotel Leiden Hampshire Hotel Fitland – Leiden Fletcher Wellness Leiden Fletcher Wellness Leiden Fletcher Wellness Hotel Leiden Fletcher Wellness - Hotel Leiden Hotel Fletcher Wellness - Hotel Leiden Leiden Fletcher Wellness - Hotel Leiden Hotel Leiden ## Frequently asked questions ### Does Fletcher Wellness - Hotel Leiden have a pool? ### How much does it cost to stay at Fletcher Wellness - Hotel Leiden? ### Is Fletcher Wellness - Hotel Leiden pet-friendly? ### How much is parking at Fletcher Wellness - Hotel Leiden? ### What time is check-in at Fletcher Wellness - Hotel Leiden? ### What time is check-out at Fletcher Wellness - Hotel Leiden? ### Where is Fletcher Wellness - Hotel Leiden located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Fletcher Wellness - Hotel Leiden Reviews ## Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 232 8 - Good 326 6 - Okay 158 4 - Poor 66 2 - Terrible 33 ### 8.2/10 Cleanliness ### 7.8/10 Staff & service ### 7.6/10 Amenities ### 8.0/10 Property conditions & facilities ### 7.6/10 Eco-friendliness ## Reviews ### 10/10 Excellent #### Ronald 8 Dec 2025 Liked: Cleanliness, staff & service, property conditions & facilities Room all good..thermostat hard to adjust but not a problem. Food and location spot on. ##### Ronald Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### Abed AlFattah 27 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean amazing staff, very convenient ##### Abed AlFattah Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### kevin 6 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent spa ##### kevin Stayed 3 nights in May 2025 ### 10/10 Excellent #### Christopher 21 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location for Leiden and other cities when travelling by train. The hotel met our needs including a great breakfast. ##### Christopher Stayed 5 nights in May 2025 ### 10/10 Excellent #### Dave 19 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great location. Right on Central station. Great view of the city from the room. Friendly and helpful staff. ##### Dave Stayed 3 nights in Jun 2025 ### 8/10 Good #### Jeroen 19 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities book style of room not available, this was compensated with free breakfast buffet each morning, bed was lumpy, for the rest was a good stay and the staff were friendly and attentive. ##### Jeroen Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Verified traveller 7 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Comfortable and great stay! ##### Verified traveller Stayed 1 night in Jun 2024 ### 8/10 Good #### Emma 16 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location. Lovely pool but beware that it is only open to hotel guests between 08:00-09:30 each day before the spa sessions open. Note spa sessions are fully naked. ##### Emma Stayed 2 nights in Mar 2025 ### 8/10 Good #### ken 3 Nov 2023 Liked: Property conditions & facilities enjoyed my stay. Only negative is that wish the pool was open longer hours for guests ##### ken Stayed 4 nights in Oct 2023 ### 10/10 Excellent #### Wilhelmus 5 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities amazing facility with a great view over the Leiden skyline with its distinctive churches from the swimming pool at the 11th floor. ##### Wilhelmus Stayed 1 night in Feb 2024 ### 10/10 Excellent #### Sze Kay Cynthia 19 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very conveniently located just outside of Leiden Central station. Rooms are clean, large and good value for the price paid. Only downside is that the hotel is located in a commercial building shared with other offices, which means anyone can access the floors for the hotel rooms. ##### Sze Kay Cynthia Stayed 3 nights in Jun 2024 ### 8/10 Good #### Catherine 9 Apr 2025 Liked: Cleanliness, amenities The hotel was very central- it was excellent for walking into Leiden. There was no communal lounge facilities which was disappointing. The swimming pool had very limited opening hours from 8-9.30am. It was geared towards paying for the Wellness suite. This was a shame as it would have been enjoyable using it more often. ##### Catherine Stayed 2 nights in Apr 2025 ### 4/10 Poor #### Graeme 19 Apr 2025 Disliked: Cleanliness, property conditions & facilities I have stayed at this hotel several times because the location is very close to the railway station and makes transportation easy, this time I was given a room that was not clean, the wall paper was loosening from the wall, I felt it was generally shabby, dirty and poorly maintained and when they are charging 160 euros for a room per night without breakfast, I don’t see this as a good deal ##### Graeme Stayed 1 night in Apr 2025 ### 4/10 Poor #### Martine 13 May 2025 Liked: Cleanliness Disliked: Staff & service, amenities It was as odd set up in the family room. No door on the bathroom so either you were in the shower or on the toilet! only one person in at a time. And no door to close when changing. Also no ice or vending available at all. And reception is out of the way on the 12th floor. An odd set up for a hotel BUT very convenient location right by Leiden Train station ##### Martine Stayed 3 nights in Apr 2025 ### 8/10 Good #### Tina 28 Aug 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great hotel The hotel was very nice and close to amenities The pool was amazing, but could only be used til 9:30 in the morning as it was open as a spa at 10, and bathing suits not worn…. I am not comfortable going like that, or I would have been happy to spend the day there ##### Tina Stayed 2 nights in Aug 2023 ### 8/10 Good #### Maria E 18 Sept 2023 Liked: Cleanliness, property conditions & facilities The hotel was very nice and the location too. Not very helpful for the early checking . The spa should be included in the amenities for guests . ##### Maria E Stayed 2 nights in Sep 2023 ### 6/10 Okay #### Lisa 4 May 2025 Liked: Cleanliness This hotel is right next to the train station and it was very quiet, and very handy. The hotel was a bit awkward as it was associated to the wellness centre, a residential care facility and next door to the Leiden university medical centre. There were often patients in the hallway outside of our hotel room. Some were elderly, some were confused. It was a bit unusual. Staff were fine but it seemed a bit off that we had flown flown overnight on a 10 hour flight arriving at 2pm middle of the week and that our room wasn’t ready, but another room exactly the same room available and was and it would be an extra 25€. At that this point I was exhausted and paid the 25 and stumbled into bed for a rest.Room was clean and tidy, bed was very soft. ##### Lisa Stayed 3 nights in Apr 2025 ### 8/10 Good #### Verified traveller 1 Oct 2023 Liked: Cleanliness, property conditions & facilities, room comfort #### Good value for a comfortable room. The room is great, comfortable large bed, wonderful shower, great view and good location. Service at front desk is weak, sometimes the wait times are very, very long to check in or even to ask a question. Disorganized because they also service the spa. Most staff are unfriendly and uninformed, unless you are lucky enough to get Flora. ##### Verified traveller Stayed 3 nights in Sep 2023 ### 10/10 Excellent #### Martin 3 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Ignore negative reviews! I was aorehensive and considered cancelling because of a handful of poor reviews. I was delighted I ignored these. The swimming pool requires swimwear before 9.30\. I did not go to the Spa as I was at work. The staff were very generous in their helpfulness. The hotel is very safe. Our view was wonderful. The room was ample.The hotel is just to the left of the railway station exit towards the city. I struggle to understand any negative reviews-our experience was excellent. I'd certainly go again. ##### Martin Stayed 5 nights in Sep 2024 ### 6/10 Okay #### Dominic 5 Aug 2023 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service Nice hotel but pretty average experience. Couldn’t get the little things right. The reception is a all over the place with everyone trying to get into the pool area. Our door card got deactivated randomly a few times. Our bags were supposed to be brought to our rooms and wasn’t. There was no soap in our room. Great location though and comfortable bed ##### Dominic ### 8/10 Good #### Jeffrey 25 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice But The price was more than the value. Room was comfortable but a bit quirky. We did not like the layout of one of our rooms. We had three rooms as it was a family vacation. Reception was on 12th floor. Staff was accommodating and friendly. The kitchen had sink and refrigerator but no microwave. Extra fee for additional in room coffee pods. Wellness center is an all nude affair. The family was surprised by this but we got a good laugh. It’s not part of our custom. Again, the staff was exceptionally helpful as we were a small group that included an infant. ![](https://a.travel-assets.com/ugc/hotel-reviews/1CD00C70A54401CE7FCB9B72CF070302937C37281716644279356.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/69708CFCE52BDAD6E50B8BF34ABCFEC6CF9C18E21716644279792.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/49F5EF805B9BA5BEAFB0E9F775427D434698CA691716644279137.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jeffrey Stayed 2 nights in Apr 2024 ### 4/10 Poor #### Verified traveller 23 Sept 2023 Liked: Property conditions & facilities, room comfort Disliked: Staff & service #### Careless front desk I encountered a very careless and unprofessional front desk lady. I extended my stay for an extra night and specifically requested her to update my room key to prevent it from becoming inactive. After checking, she assured me that the matter had been taken care of and there was no need to update the room key. However, when I returned to my room in the afternoon, I couldn't access it as expected. I had to walk a long way back to the front desk to have the issue resolved. Otherwise, the hotel location is good. ##### Verified traveller Stayed 1 night in Sep 2023 ### 6/10 Okay #### Jennifer 22 Oct 2023 Liked: Staff & service Disliked: Cleanliness #### Fine, not great Our stay was adequate. The set up is a bit bizarre. The hotel is on a few floors of a business building and not terribly secure imo. There’s no lobby per se, only a reception area on the 12th floor. The room was large and the bed was comfortable, though not terribly clean (e.g., coffee stains down the wall, dingy towels that were small and didn’t smell fresh). The toilet was right next to the bed and there was only one door for the toilet and shower, meaning only one could have a door closed at a time (read: limited privacy). The room was freezing and the thermostat was meaningless—I was given a space heater to warm it (was 60 degrees in the room at one point). The breakfast was excellent as was the location—just steps from Leiden train station. ##### Jennifer Stayed 4 nights in Oct 2023 ### 6/10 Okay #### Verified traveller 18 May 2024 Liked: Staff & service, room comfort #### Nice Modern Hotel but Lacked Amenities Stayed to take part in the Leiden Marathon. Location is great, adjacent to the station. Check-in was very quick, and they let us keep our luggage in the hotel before formal check-in. Originally had a large corner room with plenty of space. Unfortunately, the ceiling started leaking which we informed reception about. They were very polite and apologetic and offered to upgrade our room, however this was actually just a room transfer to a smaller room. No toiletries were provided aside from basic soap and towels for cleaning in either room (no shampoo & conditioner). The pool facilities are only available from 8-930, after which you must pay an entry fee, which was not clear. Spa facilities were very comprehensive and clean. Would recommend this but be aware of additional payments. Lovely stay just wish we had known about spa/room amenities beforehand. ##### Verified traveller Stayed 3 nights in May 2024 ### 6/10 Okay #### Kevin 29 Aug 2024 Liked: Staff & service Most important to know if you want to use the pool/spa: you are REQUIRED to be nude. Except for 8AM-9:30AM, you are not allowed to wear a bathing suit, and also have to pay an additional daily 32 Euro fee. The fee is in the fine print on Expedia, but the "nude" part was not. Fine if you know in advance, but an unfortunate surprise if you're with kiddos whose culture is not accustomed. Other than that, on the ground floor signage was almost invisible and it looked barren and abandoned at 7pm. The door to street was broken and propped open with plywood. It took us wandering into the elevator to comprehend that reception was on the 12th floor. The room was comfortable but had stains on the carpet and window sill. Views over the city were nice, and it's quiet. Very business-y. No charm, but it's not made for that. It's a minute from the train station, but you have to walk all the way around the station to get to the main part of the city. Overall, not bad but don't let the nice pic of the spa lure you unaware. ##### Kevin Stayed 3 nights in Aug 2024 ## Expedia's Latest Trends ### Hotels > [Amari Hua Hin](https://www.expedia.co.uk/Hua-Hin-Hotels-Amari-Hua-Hin.h5324744.Hotel-Information) > > [All-Inclusive Hotels in Antalya](https://www.expedia.co.uk/Antalya-Hotels-All-Inclusive-Hotel.0-0-d481-tAllInclusiveHotel.Travel-Guide-Filter-Hotels) > > [Courtyard by Marriott Lake Buena Vista at Vista Centre](https://www.expedia.co.uk/Orlando-Hotels-Courtyard-By-Marriott-Lake-Buena-Vista-At-Vista-Centre.h9665.Hotel-Information) > > [Cabin Rentals Bristol](https://www.expedia.co.uk/Bristol-Cabins.d688-aaCabins.Travel-Guide-Accommodation) > > [Parador de Toledo](https://www.expedia.co.uk/Toledo-Hotels-Parador-De-Toledo.h2876156.Hotel-Information) > > [The Wolf Inn](https://www.expedia.co.uk/Lowestoft-Hotels-The-Wolf-Inn.h51821669.Hotel-Information) > > [Van der Valk Hotel Sassenheim - Leiden](https://www.expedia.co.uk/The-Hague-Hotels-Van-Der-Valk-Hotel-Sassenheim-Leiden.h1088376.Hotel-Information) > > [Hotels in Saint-Tropez](https://www.expedia.co.uk/Saint-Tropez-Hotels.d500127.Travel-Guide-Hotels) > > [Novotel Rotterdam Schiedam](https://www.expedia.co.uk/Rotterdam-Hotels-Novotel-Rotterdam-Schiedam.h22093.Hotel-Information) > > [OBLU XPERIENCE Ailafushi - All Inclusive with Free Transfers](https://www.expedia.co.uk/OBLU-XPErience-Ailafushi.h72915265.Hotel-Information) > > [Novotel Manchester Centre](https://www.expedia.co.uk/Manchester-Hotels-Novotel-Manchester-Centre.h862666.Hotel-Information) > > [Leonardo Hotel Vinkeveen](https://www.expedia.co.uk/Vinkeveen-Hotels-Apollo-Hotel-Vinkeveen-Amsterdam.h17830432.Hotel-Information) > > [Le Manoir De Gressy](https://www.expedia.co.uk/Gressy-Hotels-Le-Manoir-De-Gressy.h539664.Hotel-Information) > > [The Lift Apartments by RIDAN Hotels](https://www.expedia.co.uk/Lisbon-District-Hotels-The-Lift-Apartments.h72102215.Hotel-Information) > > [Guest Houses Port Louis](https://www.expedia.co.uk/Port-Louis-Guest-Houses.d2415-aaGuestHouses.Travel-Guide-Accommodation) > > [Aparthotels Santorini](https://www.expedia.co.uk/Santorini-Apart-Hotels.d177970-aaApartHotels.Travel-Guide-Accommodation) > > [Metin Hotel](https://www.expedia.co.uk/Marmaris-Hotels-Metin-Hotel.h19311097.Hotel-Information) > > [Hotels with Early Check-in in Sheffield](https://www.expedia.co.uk/Sheffield-Hotels-Hotel-With-Early-Check-In.0-0-d5682-thotelwithearlycheckin.Travel-Guide-Filter-Hotels) > > [Talalla Retreat](https://www.expedia.co.uk/Talalla-Hotels-Talalla-Retreat.h7088443.Hotel-Information) > > [Hotel Riu Chiclana - All Inclusive](https://www.expedia.co.uk/Chiclana-De-La-Frontera-Hotels-Hotel-Riu-Chiclana.h1315216.Hotel-Information) > > [Radisson Blu Euphoria Resort, Mykonos](https://www.expedia.co.uk/Mykonos-Hotels-Mykonos-Euphoria.h47022845.Hotel-Information) ### Flights ### Cars ### Activities ### Packages > [Sawgrass Mills](https://www.expedia.co.uk/Sawgrass-Mills-Fort-Lauderdale.d6063549.Attraction) ### General > [Visit Stirling](https://www.expedia.co.uk/Stirling.dx6051157)