Search Hotels Near The FRIENDSTM Experience, New York

"New York City is a wonderful city to visit; however, when you experience terrible service at check-in, it dampens your overall experience at the hotel. The check-in staff was extremely rude, aggressive, and their language was inappropriate. As the face of the hotel, this matter needs to be addressed by management, which I have spoken to. Clients, be aware."

"First room in the first floor was facing a brick wall. Front desk was kind enough to give us the same room type on a higher floor without question. Was a nice adjustment. "

"I love the Hampton Inns, I have stayed in numerous I particularly like this one because of the roof top bar!"

"Super friendly staff , good rooms - just a great base for our trip again p"

"The bed had stains all over it, we had no hot water for an entire day and another day of no water at all, the balcony door was broken so we couldn’t even access it"

"Clean room, friendly staff"

"We had an amazing stay. There was 5 of us and we stayed 5 nights. The bathroom was a little small but we managed. I loved the fact that we had 2 rooms and 3 beds. Everything was clean. The staff were great and was so very helpful. Would stay again. "

"I’m traveling on recreation. And I’m traveling alone. This is a wonderful place for a single traveler, but I think couples seem to enjoy it too. This location is fantastic. It’s right in the heart of Times Square. Numerous restaurants within just a few walking steps. There’s even a really full Service grocery store right around the corner. You can walk to the Port Authority terminal one and a half block away. My room was quiet, there’s a nice lobby and a reasonable coffee shop on the lobby level. There’s also a very lovely quiet space just off of the coffee shop."

"Stayed at the New Yorker Hotel and it was honestly not worth the price. The hallways are outdated and the “city view” room we were given was basically a corner wall with barely any view of MSG. You’re mainly paying for the location in the heart of NYC. What really ruined the experience was how we were treated regarding their smoking policy. I asked a worker if there was any balcony or smoking area available and was told no, to just smoke outside. Cool, no problem. The next morning at 9AM security knocked on our door claiming they smelled marijuana. We told them they had the wrong room. The security guard even explained that if someone was actually smoking in a room, their desk would get notified by the smoke detector system. He made it sound like they were generally searching for who was smoking — not that our room specifically triggered anything. Then the very next day we received a letter saying we were being charged a smoking fee anyway. I even tested the so-called “smoke detector” afterward and it clearly was not functioning, which makes the whole situation feel questionable and discriminatory. Overall, definitely not worth what they charge. Location is the only real positive."