The Brook Theater

After checking in we were heading out for a wedding and had to get a shower. The shower was terrible , freezing cold to boiling hot no control over temp Whatsoever , didn't complain at the time at the property as we were on a short turnaround for the wedding. I was going to mention this at checkout. The next morning for checkout we dropped out bags to the car pre breakfast but no one was on the reception desk so we thought we would head into breakfast and try after Breakfast , for a hotel offering in the price region we paid for this, was abysmal , no coffee in the pump style coffee flasks, boiling water just above luke warm for tea , and the offering for cooked breakfast was poor at best , bacon and sausage barely cooked , fried eggs only , and potato scones , that was it for the cooked option. So bitterly disappointing for a hotel pitching itself at this price point. So again i thought id mention it at reception on checkout, however no staff there again and a few people waiting to check out saying they had been there up to ten mins with no staff I travel loads with work but i have to say as lovely as first impressions were of the hotel it was very disappointing in parts and the inability to air my views. / thoughts at check out was disappointing , if i hadn't paid fully upfront for the hotel i would have refused to pay the full amount . I would welcome comment from the hotel management

Property was clean, good location, near the cruise ports, restraunts, coffee shops. It was difficult for us to get into the building initially as we arrived later. But we got in touch with contact number and spoke with someone who arranged entry to building front door.

Very nice property, well cared for and nice people. Only downside is there are no stairs to the rooms which are on a narrow staircase. We did fine but others may have difficulty. We really liked this place.