Thang Long Citadel

What an absolutely fantastic establishment! From the moment you step in - in fact, the welcome starts even before you enter the hotel - to wonderful facility itself and the AMAZING staff, your stay here would be a very memorable one. As soon as my taxi pulled up at the location, members of the staff came outside to greet me and help me with my luggage. This was followed by a refreshing welcome drink and fruit as you were being checked in by personnel at the front desk. Louisa, the team member who welcomed me, was so knowledgeable in her details of the hotel and the surroundings area, that I immediately wanted to start exploring. Throughout my stay, the staff was always so attentive to my needs, charming in their approach, and friendly in our interactions. I never felt like a guest, but more like a member of a family. Every question was answered, every need met. I accidentally turned on the "do not disturb" button one day when I was going out to explore, and upon my arrival, realized my room was not cleaned. I called the front desk, and they immediately selt someone up - after 8pm at night! The hotel has the most varied breakfast menu, boasting a range of western and vietnamese dishes. Everything was tasty and wonderfully presented (Vanforie was especially delightful and ever so helpful). I can't say enough about this wonderful hotel and it's team, including Rose (a darling), Jason (fantastic mixologist) and the team manning the door (so professional). Book it now!

Staff were so helpful and attentive. I accidentally booked the wrong dates and they immediately helped me get a room for the date I arrived as I was traveling with a friend. The welcome drink was a nice touch, rooms spacious, and the roof top pool has an amazing view.

Great location, service and amenities