Ratings based on 148 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Jan-2016
Pros: See above.
Location: This is a resort, and though you can walk around it, you need a taxi to get anywhere else, as it is not possible to walk anywhere.
The cost of staying here is high, as the food and drink prices are steep. But it was a treat to be here, as the whole place is fantastic, the service is 2nd to none, and everything is done to an extremely high standard. We loved it.
4 out of 5
Recommended
for Everyone
by A verified traveller from England

Fantastic hotel!

Posted 24-Jan-2016
Fantastic hotel, beautiful private beach, wonderful restaurants although very pricey! Staff couldn't have been any more helpful 10/10 Golf course was beautiful to look at and to play, just a shame it was so slow on course, didn't get to finish all 18 holes. Wonderful room, very clean.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Jan-2016
Wunderbares Hotel mit schönes Strandbucht. Für Erwachsene gibt es ein eignen ruhigen Pool. Essen im Hotel ist ausgezeichnet aber sehr teuer. Der Golfplatz ist zu teuer und ohne Buggy kaum spielbar wegen der steilen Lage.
5 out of 5
Recommended
for Everyone
by A verified traveller from london

Great place to relax with kids

Posted 01-Jan-2016
Staff are fantastic and the private beach is great for relaxing and would definitely go back
5 out of 5
Recommended
for Everyone
by A verified traveller from london

Great hotel, friendly and welcoming staff

Posted 06-Dec-2015
Accommodation was great - we had a suite with an extra bed for our toddler. All as would expect. If being really pedantic I would say that it would have been good to have more English-speaking television channels to choose from. Quality of food in restaurants was good though after a few days, the menus (albeit in different establishments) seemed a bit repetitive - particularly the children's menu and for me, as a vegetarian. Spa treatments were excellent, gym excellent and well-equipped. If you play golf, the course seemed great too.
4 out of 5
by A verified traveller from uk

Too isolated

Posted 06-Dec-2015
Pros: staff, room, etc all good
Cons: shuttle to town and other local areas of interest
Location: as above
The only problem is that it is on its own and there are no local shops accessible by foot Due to the terrain and the proximity to the highway there are no walks possible outside hotel grounds Very nice hotel but a bit like prison when you cant get out without transport
5 out of 5
Recommended
for Everyone
by A verified traveller from Burnham Buckinghamshire

Dream Hotel.

Posted 15-Nov-2015
The most amazing hotel and staff that I have ever experienced. They did everything and more to make my special birthday a birthday never to forget. Every member of the hotel staff has a smile and a greeting for you from the general manager to the gardeners. The sincerity and warmth shown towards us and the nothings too much trouble attitude is genuine. Other hotels could and should learn from this hotel. First class service and experience, I can't wait to return.
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

5 Star Luxury

Posted 13-Nov-2015
Pros: Very helpful/pleasant staff, pool areas, close to beach, numerous very nice restaurants, great rooms
Cons: Nil
Location: Located in Abama, 15 mins to playa dos Americos, driving it takes about 45 min to el teide, around 45 min to airport (south) costing about 40-45 euros
Have been to many nice hotels but this one has lovely touches which makes it stand out,first off the hotel is fabulous, it's very well decorated, clean, and has great amenities. When you check in, they offer you a glass of juice/wine which is great after a long journey, the staff were all extremely helpful and bent over backwards to ensure everything was in order during our stay (special mention goes Vicky at front desk and rimona down by the pool), they even found out it was my birthday and left me a personalised birthday card/flowers. The room was a resort view room but even then, instead of facing other flats, the room had a patio that looked out over the hotel gardens. There are a two pool areas and a beach, the best is the adult only infinity pool which I thoroughly recommend relaxing at with a daiquiri. Lastly, the restaurants included 2 Michelin starred ones, we visited the sushi one which, as expected had fantastic food, all in all, a very enjoyable resort, would definitely visit again
4 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel with excellent facilities

Posted 08-Nov-2015
Pros: Hotel pools, room and food. Service was also good
Cons: Lack of a good bar
Ideal place for a relaxing week. If you want a week of late sun and total relaxation with good food and service on tap this is a good place to stay. The food is expensive but the quality is good and the service is excellent.
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Fantastic hotel and incredible staff

Posted 04-Oct-2015
We stayed in the Club Level which was brilliant. The team in the Club are wonderful and really can't do enough to help. The breakfast in the Club is spot on, not as much choice as the main restaurant, with a great selection and the atmosphere, all calm and relaxed, is the perfect way to start the day. We went back to the Club each day for a snack at lunch time and then had pre-dinner snacks there as well or even just snacked for dinner. All the while there's a great range of beers, wines and spirits on offer which makes it even better! The adults only pool overlooking the sea is great, too, and was perfect for spending all day there.