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Reviews of Adelphi Motel

3 out of 5
Adelphi Motel
Cnr Kaimanawa & Heu Heu Sts, Taupo

Reviews

8.4

Very good

Rating 10 - Excellent. 149 out of 376 reviews" "
Rating 8 - Good. 176 out of 376 reviews" "
Rating 6 - Okay. 35 out of 376 reviews" "
Rating 4 - Poor. 10 out of 376 reviews" "
Rating 2 - Terrible. 6 out of 376 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dont stay.
Very disappointing. This hotel is used as a WYNNs hotel we have found out since and at the time we were staying there we could not park our car outside due to visitors cars. police were called to a unit opposite ours due to family issues. windows were broken and a lot of noise. Felt unsafe for my family. The staff tried their best but honestly this should not be an accommodation attached to Hotel.com
Stayed 1 night in Sep 2020

2/10 Terrible

Disgusted, NEW ZEALAND

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelt really bad of cigarette smoke, the sheets stunk of cigarette smoke, there was holes in the door, it looked like it had been punched. The whole place felt dirty. Paint was flaking off the ceiling in the bathroom. 1 heater didn't work at all, the other looked unsafe to use. 1/2 a roll of toilet paper for 4 people to use. The property appeared to also be used as WINZ housing (this should have been disclosed). Trying to use the driveway was a nightmare as it was blocked by multiple cars. Would never stay here again and would not recommend others stay
Stayed 1 night in Aug 2020

4/10 Poor

Gloria, Wellington

Travelled with family
Disliked: Amenities, property conditions & facilities
The rooms were clean and beds made nice and fresh and the staff were welcoming. However, the rooms weren’t ready when we arrived at 3pm. We had to ask for tea & coffee, towels (twice), a heater, pillowcase etc. There was a hole, the size of a fist, in one of the doors. The parking was a shambles- no order, driveway was blocked several times. The decor is very outdated and is in major need of an update. Heads up, this motel is a Winz Emergency Accommodation so there were a lot of people in this reasonably small property and it was noisey at times.
Stayed 1 night in Aug 2020

2/10 Terrible

Paul, Auckland

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful, tried to put me into smaller unit than what had been booked. Unit had non working lights , heaters did not work, No tea or coffee sachets or milk supplied, No soap in fitted dispensers, Old toilet roll had been wet and dried out. Other units had been let out to long term tenants who argued and used foul language. Rubbish and alcohol cans strewn around parking area and not cleaned up at any time. Unable to contact office to have anything put right and at checkout manager then decided he did not speak English. Credit card fees deducted on arrival not at finish. Do NOT stay here
Stayed 2 nights in Aug 2020

4/10 Poor

Jonno, gisborne

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The beds smell of smoke and our room had been changed from what arevasked for, we had to share a bed, there was no tv remote so can't watch the tv. There was only cutlery for two people even though it was a 3 bed unit whick we had 4 in, only two chairs and no tsble.
Stayed 1 night in Jul 2020

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too dirty and too old.
The bed sheets have not changed and found many hair in side the sheets. We asked a staff give us 3 clean bed sheets and we changed them by ourselves.
Stayed 1 night in Jul 2020

2/10 Terrible

Verified traveller

Adelphi Cancelled our room and we couldn't find any other accommodation
Stayed 1 night in Jul 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most awful experience ever
We had previously stayed in this motel few years back and was happy with it, however the owners seem to have changed and when we got there they got our booking dates wrong and said they didn't have a room for us. There was also another family trying to check in and their booking was "cancelled". It was a busy weekend in taupo and we had nowhere else to go as all hotels in taupo, turangi and rotorua were fully booked! definitely not impressed. I suspect the owners resold the rooms for a higher price given demand is high. will never ever book there again, it was really stressful ringing around to find emergency accomodation at the start of a holiday!
Stayed 2 nights in Jul 2020

4/10 Poor

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
This was our third stay at this property and both times previously have been very good, hence us rebooking. This stay, however, was very disappointing. We booked a 1 Queen Bed, Balcony with lake views room (which we have stayed in previously) & on arrival we were told that room was booked & we were put in a room with no balcony or lake view. When we questioned this we were told we must have got confused with a sister property closer to the lake! We had to ask for towels, a power board, a rubbish bin & had to finish making up our bed with blankets. The kitchen crockery & cutlery were grubby (we washed everything before using it) & the microwave was a complete no go!! When we came to clean up before we left we found tissues under the bed (yuck) and no sink plug in the kitchen. We hardly saw the “manager” & the neighbouring units were noisy (loud boom box speakers). Such a shame. We won’t be staying again!
Stayed 1 night in May 2020

6/10 Okay

Linda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dropped in standard since last visit.
We have stayed here before, but this time we noticed a drop in standard of cleanliness. The kitchen floor was very sticky like it hadn’t been washed and there was a bottle lid and a dead cockroach behind the curtain.
Stayed 1 night in Mar 2020
Response from jay on 31 Mar 2020
Thanks

8/10 Good

Jan, Auckland

Travelled with partner
Liked: Cleanliness
all ok some redecorating required Staff no t easy to contact when checking out.
Stayed 1 night in Mar 2020
Response from jay on 31 Mar 2020
Thanks

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
I thought the property represented value for money . For a team away from home it was very satisfactory . Just a little bit random that we actually had to ask for milk ,and they had to go to the supermarket to buy it .
Stayed 1 night in Mar 2020
Response from jay on 31 Mar 2020
Thanks

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had a view if the lake, room was clean and tidy
Stayed 1 night in Mar 2020
Response from jay on 31 Mar 2020
thanks

8/10 Good

Hone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
Stayed 1 night in Mar 2020
Response from Jay on 31 Mar 2020
Thanks

10/10 Excellent

Cindy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly people and we had a lovely stay. No one was there when we checked out and there was no Drop box for the keys. I felt a little uncomfortable leaving the keys on the table.
Stayed 1 night in Feb 2020
Response from jay on 28 Feb 2020
hi we are fully secured please ie. we didn't had any issue until now thanks

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money. Could improve with air con.
Stayed 1 night in Feb 2020
Response from jay on 28 Feb 2020
yes we will shortly Thanks

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value near the Lake and Town
We were very happy with our Lake View Room. Large/spacious lounge/bed area plus our own balcony. Basic shower, vanity and kitchenette but perfectly functional, very clean and well equipped. Handy to town yet quiet and only one or two blocks back from the Lake so walking around was easy. Great value. Nice man who has recently taken the property over.
Stayed 2 nights in Feb 2020
Response from jaiju on 17 Feb 2020
Thanks

6/10 Okay

Verified traveller

Travelled with family and small children
It was clean and basic. No air conditioning on a really hot evening made it difficult to sleep, but otherwise good
Stayed 1 night in Feb 2020
Response from jaiju on 17 Feb 2020
we very happy solve heating issue thanks

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Excellent service and lovely room. Would recommend to whanau and friends 😊
Stayed 1 night in Feb 2020
Response from jaiju on 17 Feb 2020
Thanks

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I have stayed at this property 4 time before this visit. I believe this property has recently changed hands, My room lived up to expectations. However the reception staff insisted I pay cash instead of using my credit card. Reception said their credit card processing wasn't working. I wasn't happy with this. I left my credit card details and the accommodation cost was put through on Monday 10th. My thought is that their system was available and they just wanted my cash. I will look elsewhere in Taupo for accommodation in the future despite Adelphi being so handy to town.
Stayed 1 night in Feb 2020
Response from jaiju on 17 Feb 2020
hi , you no need to worry we will not charge your credit card our owner ship has been changed so our account eftpos name changing process thats a we request cash payment nextime you no need to pay cash Thanks

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As indicated on you website that l can pay at the accommodation and was charged to the card was annoying and immature.
Stayed 1 night in Jan 2020
Response from VW on 4 Feb 2020
We thank you for your feedback; we will investigate this further to avoid any future inconvenience to yourself and other guests.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
I was concerned that dogs were staying at the motel,as the weather was very hot and they were kept inside.There was only fans to cool the units.Also the microwave door was cracked on the outside and should have been replaced.
Stayed 3 nights in Jan 2020
Response from VW on 3 Feb 2020
Thank you for your feedback.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i liked the motel very much and was very good for the price
Stayed 1 night in Jan 2020
Response from VW on 30 Jan 2020
Thank you for your review. We are glad that you enjoyed your stay with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from VW on 22 Jan 2020
Thank you for your review. We appreciate you taking the time to give us feedback.

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019
Response from VW on 16 Jan 2020
Many thanks for your review and for choosing to stay with us; it is appreciated.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place to stay
Such a great motel. Rooms were spacious. The beds were really comfortable to sleep in. Would recommend this to all families. Five minute walk to the shops and lake.
Stayed 3 nights in Jan 2020
Response from VW on 11 Jan 2020
Thank you for your review. It was an absolute pleasure having you and your family stay with us, we are glad you had a really good time and enjoyed your stay with us and visiting Taupo.

10/10 Excellent

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great location, our doggos had a great time. Thank you!
Stayed 1 night in Jan 2020
Response from VW on 10 Jan 2020
Thank you for your review and for choosing to stay with us. Glad you all had a good time; we enjoyed being your hosts.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from VW on 10 Jan 2020
Thank you for staying with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from VW on 25 Dec 2019
Thank you for your review and for choosing to stay with us. We are glad you enjoyed your time with us.

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019
Response from VW on 18 Dec 2019
Thank you for your review. We are glad you enjoyed your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay when your busy all day and just need a place to sleep.
Stayed 2 nights in Dec 2019
Response from VW on 12 Dec 2019
Thank you for your review and feedback. We are glad you had a good rest. Look forward to welcoming you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
......................................................................................................
Stayed 1 night in Dec 2019
Response from VW on 8 Dec 2019
Thank you for your review. We are glad you enjoyed your stay with us. We hope to welcome you again some day.

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019
Response from VW on 26 Nov 2019
Thank you for your review. We appreciate and thank you for choosing to stay with us. We hope we see you again one day.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Comfortable spacious and well priced
We had a Lake View unit which was the only upper level unit. Yes we could see the lake. Very spacious, clean, quiet and comfortable unit. New floor coverings and furnishings. Kitchen and bathroom had not been updated like other rooms we could see, however it was older, but still good. Older taps were so clean and polished you could see your face in them. We even saw the cleaner cleaning windows on one of the units! Nice built in desk with convenient power points for laptop and phone. Table in kitchen, lounge and coffee table in lounge area along with comfortable bed. Lots of TV channels to see. We walked into town just a couple of blocks away where there were lots of eating choices. Good value for money and we would stay again.
Stayed 2 nights in Oct 2019
Response from VW on 7 Nov 2019
Thank you for your review. We are glad you enjoyed your stay with us and we do look forward to welcoming you again.

8/10 Good

Feng Juan

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from VW on 24 Oct 2019
Thank you for your review. We are glad you enjoyed your stay with us.

8/10 Good

Verified traveller

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to amenities. Clean. Pet friendly. Quietly located away from main stream.
Stayed 1 night in Oct 2019
Response from VW on 20 Oct 2019
Thank you for your review and feedback. We are glad you enjoyed your stay and do look forward to welcoming you again hopefully for another visit.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
This motel is badly overdue a maintenance overhaul. Wallpaper has come away from the walls in the bathroom and just been painted over. Lino in the bathroom area has very unpleasant staining. The majority of fixtures and fittings are old and seem to be upgraded only at end of life, so are pretty hotchpotch. The curtains are tired and there are no sheer curtains for during the day. The lighting is harsh, the sofabed has a bad slope on it and the main bed is unforgiving. There are insufficient electric plugs, leaving cords draping from the TV to a power board on the floor below. It was of acceptable cleanliness, with commercial linens, etc, but it wouldn't take a lot of effort to make it fresher and more pleasant.
Stayed 2 nights in Oct 2019
Response from VW on 16 Oct 2019
Thank you for your review; your comments have been submitted to the owner. We are dismayed to hear that you did not enjoy your stay and were not aware of the issue with the sofa bed; this has now been attended to. We will investigate each of your concerns and take appropriate action.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really n8ce people and nice place to love. Recommended and next time I will book the same motel
Stayed 1 night in Oct 2019
Response from VW on 21 Nov 2019
Thank you for your review. We are happy you enjoyed your stay with us, thank you for choosing to stay with us. We look forward to welcoming you again.

8/10 Good

Julie, Sydney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and very clean. Kitchen was very well stocked with clean items (eg. frypan, plates, glasses, cups etc). Good location, close to town.
Stayed 1 night in Sep 2019
Response from VW on 2 Oct 2019
Thank you for your review. We are glad you enjoyed your time staying with us and it would be a pleasure to be able to welcome you all again. We wish you safe travels.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Comfortable and clean rooms, with an excellent kitchen and super friendly host.
Stayed 3 nights in Sep 2019
Response from VW on 23 Sept 2019
Thank you for your review. We are glad you enjoyed your stay. It was a pleasure to have you here.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from VW on 16 Sept 2019
Thank you for your review. We hope you enjoyed your stay with us and we look forward to perhaps welcoming you again.

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019
Response from VW on 28 Aug 2019
Thank you for your review. It is appreciated.

8/10 Good

Noor Azman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The owner is one of the nicest person I've ever meet. Thank you for your hospitality. Nice place and close to Lake Taupo. I will return!
Stayed 1 night in Aug 2019
Response from VW on 18 Aug 2019
Thank you - it was a real pleasure to have you and your family staying with us; we enjoyed having you here. We look forward to you coming back again and hope next time you will visit us longer.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money. Nice room with good facilities. WiFi was useless in the room.
Stayed 1 night in Aug 2019
Response from VW on 13 Aug 2019
Thank you for your review. Your feedback is important to us and we would like you to know that we have instigated action regarding the Wifi Service and have arranged for a technician to come and investigate further so that we can improve this service for all of our guests. We do hope you will come and visit us again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent check in, as we were coming from a distance.
Stayed 2 nights in Aug 2019
Response from VW on 10 Aug 2019
Thank you for your review. We are happy you enjoyed your stay with us.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price, tidy and handy to central Taupo. .........................................................................
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The beds very comfy, Shower was ok, when hot water came through and added cold it was still not great as only just had to turn cold tap on, too have good pressure shower was cold.
Stayed 2 nights in Aug 2019
Response from VW on 4 Aug 2019
Thank you for your review. We were not aware of this issue but we will endeavour to have all units checked to ascertain the correct temperature is met.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and clean. Quite and tidy. Great customer service.
Stayed 1 night in Jul 2019
Response from VW on 26 Jul 2019
Thank you for your review. We are glad you enjoyed your time with us and thank you for choosing to stay with us. We look forward to welcoming you again some time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from VW on 24 Jul 2019
Thank you for your review and for staying with us.