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Reviews of Hotel Double One Beitou

3.5 out of 5
Hotel Double One Beitou
11 Youya Road, Beitou District, Taipei

Reviews

8.2

Very good

Rating 10 - Excellent. 348 out of 1000 reviews" "
Rating 8 - Good. 464 out of 1000 reviews" "
Rating 6 - Okay. 132 out of 1000 reviews" "
Rating 4 - Poor. 40 out of 1000 reviews" "
Rating 2 - Terrible. 16 out of 1000 reviews" "

8.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Bee Hong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle service available to nearby MRT stations and the staff is friendly and efficient.
Stayed 2 nights in Apr 2024

10/10 Excellent

Yu-Lin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful/friendly staff and cleaness. The free transportation from hotel to Metro station is very helpful and convenient.
Stayed 7 nights in Mar 2024

10/10 Excellent

Ichen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like spacious room and the hot spring tub in the room and the nice service they provided.
Stayed 1 night in Feb 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spa bathroom and sunroom
Stayed 1 night in Mar 2024

8/10 Good

Josephine

Travelled with partner
Liked: Staff & service, amenities
Walking distance to the Thermal Valley. The property is nice and quiet A bit inconvenient as it is located up in the hillside area, but the hotel does provide drop off and pick up down the hill.
Stayed 2 nights in Jan 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My girlfriend and I had a wonderful stay at Hotel Double One Beitou. The room was large and clean. The tub was clean and the view was nice too. Great service and friendly staff.
Stayed 1 night in Jan 2024

10/10 Excellent

Eliza

Travelled with family
Liked: Cleanliness, amenities
Stayed 2 nights in Jan 2024

10/10 Excellent

Wai

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is excellent, super friendly, hot springs inside the room , and breakfast is great . In general. It's highly recommended. The manager is super nice and helpful. Great job
Stayed 4 nights in Dec 2023

10/10 Excellent

Yoshiun

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Bo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Ee Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Very courteous staff. I especially like the personal hot spring inside the room, but lighting is a little too dim in the room.
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amy was the best!
Having spent 30 years in the customer service industry, I was amazed by the connection and awesome level of service privided by Amy at the front desk. She was all smiles, couldn't help enough and just made us feel like we were at home. She deserves all the kudos for making the hotel feel so special. We loved our room and enjoyed every minute of our stay.
Stayed 3 nights in Oct 2023

4/10 Poor

sabrina

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We booked forever suite with mountain view, but the room they put us in didnt have mountain view, we called, the lady at front desk said that room has it, but was dark (night time), so we couldnt see it. i called back letting them know there's no way it has the view, because outside the window it was apartment buildings and streets, that was when they said they upgraded our room without extra charge, becasuse we asked for an extra bed, and since i didnt specifically note i wanted mountain view, they didnt think it was a big deal. I dont like the fact that i had to call them back for them to tell me what actually happened, plus the description of the room already says mountain view, so why would i specifically note i wanted mountain view? Thry ended up giving us the room we booked, we did have view of the mountain, but most of the view was apartment buildings, the wall of the hotel, and their interior landscaping. To call it mountain view is bit of a stretch. The TV is broken, the AC started spitting out ice in the middle of the night. Staff is friendly, the interior design but the furniture is dated. The bedding is comfortable.
Stayed 1 night in Jul 2023

8/10 Good

Tan Yuit

Liked: Cleanliness, staff & service, property conditions & facilities
I had come to the hotel thinking that an additional bed could be requested on-site, but realised such requests needed to be put up earlier. However after my initial disappointment , I was pleasantly surprised to receive a call from Andy, the manager, who told me he can't promise anything but will try to do his best to see if the additional bed could still be arranged. It ultimately came thankfully. 🙏 Their breakfast was better than expected , and I would rate Asian dishes a high 8 . Their service staff were very helpful with our other requests and even changed our room because of wifi issues that night. Overall a very pleasant stay! Only con: distance of the hotel from main road is a little far , even with the short- cut but the shuttle- on- demand service made up for that. And so, a more peaceful stay in return.
Stayed 1 night in Jun 2023

8/10 Good

Fenling

Stayed 2 nights in May 2023

10/10 Excellent

Lidia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the friendly staff. Service was great. The location is within 15 mins walk to the city where restaurants, stores and transportation can be found. The hotel grounds and rooms are kept clean. The only thing they could make better is to repair the wall plaster peeling off from the outdoor shower that was in our room. The indoor shower was fine. Plus our room had a hot tub that you could choose to have water from the hot springs or regular tap water. They served us the complementary breakfast at in our room. It was great.
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Room fittings are a little bit worn out, although are still being kept clean.
Stayed 1 night in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Room is lovely as pictured! Was looking forward to the view but unfortunately the glass wasn't very clear/clean on the outside. Hence we couldn't see the view very well. Otherwise, all is gd except there's no restaurant in the building, which we already knew about.
Stayed 1 night in Dec 2022

8/10 Good

Mayuko

Travelled with partner
Liked: Staff & service
The staff were extremely polite and helpful. They arranged a free shuttle service every time we went out, and the car came promptly. The only downside to our stay was the cleanliness of the property itself. The vent for the AC in our room was caked with dust, and it looked like it had not been cleaned for a while. The same goes for the vent in the elevator. The bath towel was also dusty. Also, remember to bring your own pajamas as the hotel does not provide a bathrobe or night gown.
Stayed 1 night in Sep 2022

8/10 Good

Nancy

Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from 全體同仁 on 24 Sept 2020
您好: 感謝您給我們的建議及鼓勵 ! 期望下次見面時依然能帶給您正面感受 !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s not first time I stay in Double One. Their hospitality had no change after few years.
Stayed 1 night in Sep 2020
Response from All colleagues on 24 Sept 2020
Hello: Thank you for your suggestions and encouragement! , I hope I can still bring you a positive feeling when we meet next time!

4/10 Poor

Nelly

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
It's ok
The room is not comfortable and well built. There is no view either.
Stayed 1 night in Sep 2020
Response from All colleagues on 9 Sept 2020
Hello: Thank you for your comment! Your suggestions will be forwarded to relevant personnel for assistance. We look forward to seeing our progress next time!

8/10 Good

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little get away.
The staff was very friendly and very quick to help with anything. The shuttle was very handy and they were quick to call the car for us. I personally didn't enjoy the breakfast, but my husband was into the waffle maker. The hotel was a little off the beaten path but it was nice, we had a lovely sunset view and enjoyed the spa tub. The water was hot but not as pungent or as milky as we expected (perhaps perfect for those who don't want the stronger smell). The room was really cute, I loved all the wood and the design but as mention by others, more pictures on the site would be nice. It's a little more rundown than the pictures indicate. I should have taken pictures but I didn't think of it. Overall we enjoyed our stay (we were in the love suit).
Stayed 1 night in Feb 2020
Response from All colleagues on 9 Jul 2020
Hello: Thank you for your encouragement! Glad you like our hot spring and the room layout. Your suggestions will be incorporated into the meeting. We look forward to meeting you next time and we will still bring you a positive feeling!

10/10 Excellent

leung, hong kong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice staff. i love the breakfast and hotel shuttle. one highlight: make sure you can make phone call for the hotel shuttle.
Stayed 2 nights in Jan 2020
Response from All colleagues on 9 Jul 2020
Hello: Thank you for your encouragement! Glad we left a good impression on you, and look forward to seeing you next time we will still bring you a positive feeling!

8/10 Good

Annabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Good Break @ This Hot Spring Hotel
There were quite a number of mixed reviews on this hotel but my stay was quite a pleasant one. Other than the fact that the tiles from the hot spring area was a little old, the room was pretty clean and comfortable. Service was good and the shuttle bus service was very useful for guests whom did not drive. The sauna in the room was not working but they did offer us a change of the room just that we were all settled in and were too lazy to change. Other than that it was quite a nice stay.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Quite a nice hotel
Good service and excellent breakfast. The only issue issue the private hot spring. Not sure if it was the stopper problem but the tub is definitely leaking thus it took really long to fill up the tub. Condition of the private hot spring area can be better. Generally the room is quite comfortable.
Stayed 1 night in Jan 2020
Response from All colleagues on 9 Jul 2020
Hello: Thank you for your suggestions and encouragement! The suggestions you give will be communicated to colleagues as soon as possible and improved. I hope you will see our progress when we meet next time!

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Gangwei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Hui Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the in-room hot spring tub! Only complain is bathroom was rather small. Do book in advance for weekends. We were unable to extend for an additional night as hotel was full
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Relaxing holiday!
A nice and relaxing stay, though the room was a bit run down. Very friendly and helpful staff made the stay worthwhile.
Stayed 2 nights in Sep 2019

10/10 Excellent

CHUI YEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit old but was clean and comfortable. Staffs were nice and helpful.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okok
Hotel is within walking distance to the Beitou Hotspring Museum and the famous beautiful Library. Concierge staff was kind and friendly to recommend a visit to the Green Sulphur Spring. Also, the steamboat dinner for 2 pax recommended to us was really value for money. Thanks.
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Let me first begin that the staff were totally amazing and really helpful. But the rooms we were allocated was awful, Nothing like the picture shown online, not even close. This was a really bad representation of the hotel and made the stay really unpleasant.
Stayed 1 night in Sep 2019

10/10 Excellent

Wai, Hong Kong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staffs Very friendly. Very nice and comfortable room. WiFi not working during my visit.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Although it is small but it is good. But it is a little bit far and difficult to find it at first time.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

Sui Hong

Stayed 2 nights in Jul 2019

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Angelina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its quiet and comfortable. Would like to return one day !
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay here, everything is just great in this hotel, loved it, will definitely come back again.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2019

6/10 Okay

C

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Johnny Chen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and unique hotel in Beitou
Great hotel to live in The hot spring is super nice and comfy The only complain I had is the sound proof of the drainage system Other than that it’s all great.
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Most of the facilities are old...is weird that they offered the slippery slippers for us. Weird smell all around
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Overall ok but not clean enough
Stayed 2 nights in Apr 2019