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"We loved the breakfast"

"Welcoming staff were really friendly and helped out about directions to different buildings. However, room service was terrible. iPad menu in the room went blank, so had to order room service by phone and waited more than an hour. Eventually we had to cancel it because it was running too late and we had to go out. Booked 2 bedroom suites, the carpet in the living room smells really bad and been allergic throughout the stay. No exhaust fan in the bathroom. Non wonder why the room always has a moist smell. Also, the A/C was really loud and bad air quality. Lighting in the room is also really dark. The design was meant to create a vibe but not suitable for everyone. There should be adjustments that we can choose to make the room lighter."

"Awesome room and the view is soectacular."

"facilities"

"Great place friendly staff!"

"Cockroach in room"

"Great location and view if marina facing . Spacious rooms .Good breakfast and club lounge ( great service from Vivian ) Also room service Daisy and Winnie. Certain parts of this resort like facility look a bit dated but most other 5 star hotels in Cairns I noted had similar look . Overall good value for money and would stay again . "

"Cairns plaza hotelnis a 3 star hotel but I wi rate as 4 star definately. Very clean, stuff is friendly. Thannks to Lyv, the receptionist, she has been amazing and very helpful! Makes guests really feel welcome:) one negative thing onky are the matresses are very uncomfortable. But if needed I will definately come back to Cairns Plaza hotel again."

"We had a lovely corner room which was clean and comfy with a grear ciew towards the ocean and over the Esplanade "