TURM ErlebnisCity Oranienburg

Location of this hotel is good, walking distance to many main sites. The hotel it’s okay, very basic accommodations, carpet in rooms and hallways are stained and don’t look clean. Breakfast buffet is good, sign up for be Melia membership and you’ll get a 2-for-1 discount regular price is 28 Euro p/person. We experienced an issue with our A/C and was fixed in a timely manner. Check in was smooth and Tamara in the reception was very helpful and friendly. On the other hand, the concierge was rude and didn’t seem interested in assisting us. We were standing in front of his booth for a while and didn’t talk or even asked if we needed help, until we asked if there was anyone who can help us, and when I asked if he spoke English he said “sometimes” like he was bothered he had to speak English. I’m not sure if I’ll choose to stay at Melia if I visit Berlin again. I’ll probably stay in a different area of Berlin.

Apartment room was good, well equiped and clean. The hotel was nice, the staff helpful and the food excellent. The only issue we had was the room was very warm overnight despite advertising rooms were air conditioned it was not available (told it is not switched on until it gets to a certain temperature).

The room was large and clean. The woman in charge of the dining room was exceptionally rude - my wife was ill in our room and she accused me of lying when I took a basket of their gluten free selection (a muffin and two pieces of toast) up to her and demanded I pay the full 25 euros for the full buffet on her behalf. Apart from her, nice hotel.