- Liked: Cleanliness, staff & service
The room which was assigned has a weird smell when we first entered. We provided the feedback to front desk but they told us to inform Facilities dept. It’s so not effective for guest to inform the facilities dept. don’t understand why front desk cannot help at all. In any case, a rep from facilities came. We managed to change our room. The whole corridor leading to all rooms is full for cigarettes smoke smell. Extremely unpleasant. Given that it’s a family resort, it’s not healthy for kids.